🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 110 (from laksa055)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa110.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://www.yorkshirewater.com/your-water/view-report-problems/report-a-problem/\')), getAhrefsUnparsedNoserviceFromURL(\'https://www.yorkshirewater.com/your-water/view-report-problems/report-a-problem/\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/www.yorkshirewater.com\/your-water\/view-report-problems\/report-a-problem\/","crawl_time":1775477369,"first_indexed_time":1713893012,"http_code":200,"src_unparsed":"com,yorkshirewater!www,\/your-water\/view-report-problems\/report-a-problem\/ s443","src_root_hash":"1200601981507938110","history_drop_reason":null,"meta_title":"Yorkshire Water - Report a problem","meta_descriptions":["Providing essential water and waste water services is only the start of what we do. Find out where we are now and where we plan to be in 25 years time. The quicker we know about leaks, bursts, floods, broken covers or any other problems with our pipes, the quicker we can get them fixed."],"attrs_boilerpipe_text":"What's the problem?\nReport a leak online\nIncidents reported online will be looked at during our working hours:\nMonday – Sunday: 8am to 8pm\nReport a leak online\nReport an out of hours emergency\nIf it's late and there's an emergency, please give us a ring on\n0345 1 24 24 24\n.\nIf it's not an emergency, please \nreport your problem online\n and we'll pick this up during working hours.\nIncidents reported online will be looked at during the hours:\n6.30am to 10pm Monday to Saturday\n7.30am to 10pm on Sundays\nGet more help\nReport a leak online\nUsually takes 4 minutes\nLet us call you back\nUsually takes 5 minutes\nCall us on 0800 57 35 53\n24 hours a day, Monday to Sunday\nContact us through a BSL interpreter\nReport a problem online\nIncidents reported online will be looked at during our working hours:\nMonday – Sunday: 8am to 8pm\nReport a problem online\nReport an out of hours emergency\nIf it's late and there's an emergency, please give us a ring on\n0345 1 24 24 24\n.\nIf it's not an emergency, please \nreport your problem online\n and we'll pick this up during working hours.\nIncidents reported online will be looked at during the hours:\n6.30am to 10pm Monday to Saturday\n7.30am to 10pm on Sundays\nGet more help\nReport a problem online\nUsually takes 4 minutes\nLet us call you back\nUsually takes 5 minutes\nCall us on 0345 1 24 24 24\n24 hours a day, Monday to Sunday\nContact us through a BSL interpreter\nLet us call you back\nUsually takes 5 minutes\nCall us on 0345 1 24 24 24\n24 hours a day, Monday to Sunday\nContact us through a BSL interpreter\nStrange taste or odd smell?\nIf your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.\nOdd smells and tastes\nDoes your water look different?\nDiscoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.\nDiscoloured water\nCheck your water hardness\nWater hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs. \nCheck your water hardness\nYour local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know.\nFind your local council\nThese are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch.\nReport water or sewage coming out of a cover\nReport a broken manhole cover\nReport a problem online\nIncidents reported online will be looked at during our working hours:\nMonday – Sunday: 8am to 8pm\nReport a problem online\nReport an out of hours emergency\nIf it's late and there's an emergency, please give us a ring on\n0345 1 24 24 24\n.\nIf it's not an emergency, please \nreport your problem online\n and we'll pick this up during working hours.\nIncidents reported online will be looked at during the hours:\n6.30am to 10pm Monday to Saturday\n7.30am to 10pm on Sundays\nGet more help\nReport a problem online\nUsually takes 4 minutes\nLet us call you back\nUsually takes 5 minutes\nCall us on 0345 1 24 24 24\n24 hours a day, Monday to Sunday\nContact us through a BSL interpreter\nFind out how to protect your home from flooding and what to do if the worst does happen.\nRead our flooding advice\nBefore you get in touch\nIf you're unsure where the blockage is and who is responsible, find out more about\nslow draining toilets and sinks here.\nReport a problem online\nUsually takes 4 minutes\nWhatsApp\nViewing on a mobile?\nSend us a message\nViewing on a computer? Scan the QR code\nAvailable Monday to Friday 9am to 5pm \nLet us call you back\nUsually takes 5 minutes\nSlots are available 10am-6pm Monday to Sunday\nCall us on 0345 1 24 24 24\n24 hours a day, Monday to Sunday\nContact us through a BSL interpreter\nCall us on 0345 1 24 24 24\n24 hours a day, Monday to Sunday","attrs_markdown":"# Report a problem\n[Skip to main navigation](https:\/\/www.yorkshirewater.com\/your-water\/view-report-problems\/report-a-problem\/#navigation)\n\n[Skip to main content](https:\/\/www.yorkshirewater.com\/your-water\/view-report-problems\/report-a-problem\/#content)\n\nHousehold\n\n- [Household](https:\/\/www.yorkshirewater.com\/)\n- [Business](https:\/\/www.yorkshirewater.com\/business\/)\n- [Developers](https:\/\/www.yorkshirewater.com\/developers\/)\n\nAccessibility tools\n\n[My account](http:\/\/my.yorkshirewater.com\/)\n\n[![Yorkshire Water home page](https:\/\/www.yorkshirewater.com\/img\/content\/logo.svg)](https:\/\/www.yorkshirewater.com\/)\n\nSearch\n\nMenu\n\n- Bill & account\n  \n  - Your bill\n    - [Pay your bill](https:\/\/www.yorkshirewater.com\/bill-account\/pay-your-bill\/)\n    - [Set up a Direct Debit](https:\/\/www.yorkshirewater.com\/bill-account\/pay-your-bill\/direct-debit\/)\n    - [How we work out your bill](https:\/\/www.yorkshirewater.com\/bill-account\/how-we-work-out-your-bill\/)\n    - [Why is your bill going up?](https:\/\/www.yorkshirewater.com\/bill-account\/why-is-your-bill-going-up\/)\n  - Your account\n    - [Log in to your account](http:\/\/my.yorkshirewater.com\/)\n    - [Moving](https:\/\/www.yorkshirewater.com\/bill-account\/moving\/)\n    - [Closing an account](https:\/\/www.yorkshirewater.com\/bill-account\/moving\/close-an-account\/)\n    - [Tell us someone's passed away](https:\/\/www.yorkshirewater.com\/bill-account\/bereavement\/)\n  - Water meters\n    - [Water meters](https:\/\/www.yorkshirewater.com\/bill-account\/water-meters\/)\n    - [Submit your meter reading](https:\/\/www.yorkshirewater.com\/bill-account\/water-meters\/submit-your-meter-reading\/)\n    - [Could I save with a water meter?](https:\/\/www.yorkshirewater.com\/bill-account\/water-meters\/could-i-save-with-a-water-meter\/)\n    - [Request a meter](https:\/\/www.yorkshirewater.com\/bill-account\/water-meters\/request-a-meter\/)\n  - Support\n    - [Priority services register](https:\/\/www.yorkshirewater.com\/bill-account\/priority-services-register\/)\n    - [Help paying your bill](https:\/\/www.yorkshirewater.com\/bill-account\/help-paying-your-bill\/)\n- Water & sewerage\n  \n  - Water supply\n    - [View & report problems](https:\/\/www.yorkshirewater.com\/your-water\/view-report-problems\/)\n    - [My water tastes or smells different](https:\/\/www.yorkshirewater.com\/your-water\/my-water-tastes-or-smells-different\/)\n    - [My water looks different](https:\/\/www.yorkshirewater.com\/your-water\/my-water-looks-different\/)\n    - [No water or low pressure](https:\/\/www.yorkshirewater.com\/your-water\/water-pressure\/)\n    - [Check your water hardness](https:\/\/www.yorkshirewater.com\/your-water\/water-hardness\/)\n    - [Leaks](https:\/\/www.yorkshirewater.com\/your-water\/leaks\/)\n    - [Emergency home cover](https:\/\/www.yorkshirewater.com\/cover)\n    - [How we manage incidents](https:\/\/www.yorkshirewater.com\/your-water\/how-we-manage-incidents\/)\n  - Sewerage\n    - [View & report problems](https:\/\/www.yorkshirewater.com\/your-water\/view-report-problems\/)\n    - [Wastewater treatment services](https:\/\/www.yorkshirewater.com\/your-water\/wastewater-treatment-services\/)\n    - [Blocked drains & sewage leaks](https:\/\/www.yorkshirewater.com\/your-water\/blocked-drains\/)\n    - [Fix slow draining toilets & sinks](https:\/\/www.yorkshirewater.com\/your-water\/fix-slow-draining-toilets-sinks\/)\n    - [Pollution](https:\/\/www.yorkshirewater.com\/environment\/pollution\/)\n  - How to\n    - [Save water](https:\/\/www.yorkshirewater.com\/your-water\/save-water\/)\n    - [Get winter ready](https:\/\/www.yorkshirewater.com\/your-water\/get-winter-ready\/)\n    - [Avoid blockages](https:\/\/www.yorkshirewater.com\/your-water\/blockages\/)\n    - [Deal with flooding](https:\/\/www.yorkshirewater.com\/your-water\/flooding\/)\n    - [Fix slow draining toilets & sinks](https:\/\/www.yorkshirewater.com\/your-water\/fix-slow-draining-toilets-sinks\/)\n  - Building and developing\n    - [Apply online](https:\/\/connectme.yorkshirewater.com\/)\n    - [All developer services](https:\/\/www.yorkshirewater.com\/developers\/)\n    - [Frequently asked questions](https:\/\/www.yorkshirewater.com\/developers\/faq\/)\n    - [Who's responsible for your pipework?](https:\/\/www.yorkshirewater.com\/your-water\/whose-pipe-is-it\/)\n- Love Yorkshire\n  \n  - Things to do\n    - [Our fishing spots](https:\/\/www.yorkshirewater.com\/things-to-do\/fishing-at-yorkshire-water\/)\n    - [Our reservoirs](https:\/\/www.yorkshirewater.com\/things-to-do\/reservoirs\/)\n    - [Our walks](https:\/\/www.yorkshirewater.com\/things-to-do\/our-walks\/)\n    - [Tophill Low Nature Reserve](https:\/\/www.yorkshirewater.com\/things-to-do\/tophill-low-reservoir\/)\n    - [Visitor safety](https:\/\/www.yorkshirewater.com\/things-to-do\/visitor-safety\/)\n  - Education\n    - [Teaching resources](https:\/\/www.yorkshirewater.com\/education\/teachers\/)\n    - [Ideas for parents](https:\/\/www.yorkshirewater.com\/education\/home-educators\/)\n    - [Knowledge for all](https:\/\/www.yorkshirewater.com\/education\/)\n  - What we're doing\n    - [Making Yorkshire brilliant](https:\/\/www.yorkshirewater.com\/about-us\/what-we-do\/making-yorkshire-brilliant\/)\n    - [Taking care of the environment](https:\/\/www.yorkshirewater.com\/environment\/)\n    - [Supporting farmers](https:\/\/www.yorkshirewater.com\/environment\/beyond-nature\/)\n    - [Investing in Yorkshire](https:\/\/www.yorkshirewater.com\/investing-in-yorkshire\/)\n    - [New ways to do things better](https:\/\/www.yorkshirewater.com\/about-us\/what-we-do\/innovation\/)\n    - [River health](https:\/\/www.yorkshirewater.com\/environment\/river-health\/helping-yorkshires-rivers-thrive\/)\n  - Get involved\n    - [Yorkshire water careers](https:\/\/www.yorkshirewater.com\/careers\/)\n    - [Your Water online community](https:\/\/www.yorkshirewater.com\/about-us\/get-involved\/your-water-online-community\/)\n    - [Become a supplier](https:\/\/www.yorkshirewater.com\/get-in-touch\/become-a-supplier\/)\n- [Get in touch](https:\/\/www.yorkshirewater.com\/get-in-touch\/)\n\n## What's the problem?\n##\n## Report a leak online\nIncidents reported online will be looked at during our working hours:\n\nMonday – Sunday: 8am to 8pm\n\n[Report a leak online](https:\/\/tell-us.yorkshirewater.com\/?source=clean)\n\nReport an out of hours emergency\n\nIf it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424).\n\nIf it's not an emergency, please [report your problem online](https:\/\/tell-us.yorkshirewater.com\/?source=clean \"https:\/\/tell-us.yorkshirewater.com\/?source=clean\") and we'll pick this up during working hours.\n\nIncidents reported online will be looked at during the hours:  \n**6\\.30am to 10pm Monday to Saturday**  \n**7\\.30am to 10pm on Sundays**\n\nGet more help\n\n## Tell us about a leak\n[Report a leak online](https:\/\/tell-us.yorkshirewater.com\/?source=clean)\n\nUsually takes 4 minutes\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0800 57 35 53](tel:0800573553?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n##\n## Report a problem online\nIncidents reported online will be looked at during our working hours:\n\nMonday – Sunday: 8am to 8pm\n\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nReport an out of hours emergency\n\nIf it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424).\n\nIf it's not an emergency, please [report your problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste \"https:\/\/tell-us.yorkshirewater.com\/?source=waste\") and we'll pick this up during working hours.\n\nIncidents reported online will be looked at during the hours:  \n**6\\.30am to 10pm Monday to Saturday**  \n**7\\.30am to 10pm on Sundays**\n\nGet more help\n\n## Tell us about a problem\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nUsually takes 4 minutes\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n## Tell us about a problem\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n## Strange taste or odd smell?\nIf your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.\n\n[Odd smells and tastes](https:\/\/www.yorkshirewater.com\/your-water\/my-water-tastes-or-smells-different\/)\n\n## Does your water look different?\nDiscoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.\n\n[Discoloured water](https:\/\/www.yorkshirewater.com\/your-water\/my-water-looks-different\/)\n\n## Check your water hardness\nWater hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs.\n\n[Check your water hardness](https:\/\/www.yorkshirewater.com\/water-quality\/check-your-water-hardness\/)\n\n## Highway gullies\nYour local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know.\n\n[Find your local council](https:\/\/www.gov.uk\/find-local-council)\n\n![Gully](https:\/\/www.yorkshirewater.com\/media\/rlolnmfc\/gully-2.jpg)\n\n## Manholes\nThese are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch.\n\n[Report water or sewage coming out of a cover](https:\/\/www.yorkshirewater.com\/get-in-touch\/get-in-touch-about-a-problem\/)\n\n[Report a broken manhole cover](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\n![Manhole cover](https:\/\/www.yorkshirewater.com\/media\/j2ogg3vo\/manhole.jpg)\n\n##\n## Report a problem online\nIncidents reported online will be looked at during our working hours:\n\nMonday – Sunday: 8am to 8pm\n\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nReport an out of hours emergency\n\nIf it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424).\n\nIf it's not an emergency, please [report your problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste \"https:\/\/tell-us.yorkshirewater.com\/?source=waste\") and we'll pick this up during working hours.\n\nIncidents reported online will be looked at during the hours:  \n**6\\.30am to 10pm Monday to Saturday**  \n**7\\.30am to 10pm on Sundays**\n\nGet more help\n\n## Tell us about a problem\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nUsually takes 4 minutes\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n## Flooding\nFind out how to protect your home from flooding and what to do if the worst does happen.\n\n[Read our flooding advice](https:\/\/www.yorkshirewater.com\/your-water\/flooding\/)\n\n![Flood](https:\/\/www.yorkshirewater.com\/media\/mv5brzdo\/illustrations_reservoir.png)\n\n## Before you get in touch\nIf you're unsure where the blockage is and who is responsible, find out more about [slow draining toilets and sinks here.](https:\/\/www.yorkshirewater.com\/your-water\/fix-slow-draining-toilets-sinks\/ \"Fix slow draining toilets & sinks\")\n\n## To discuss a problem, get in touch\n[Report a problem online](https:\/\/www.yorkshirewater.com\/get-in-touch\/get-in-touch-about-a-problem\/)\n\nUsually takes 4 minutes\n\n[WhatsApp](https:\/\/wa.me\/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B)\n\nViewing on a mobile? [Send us a message](https:\/\/wa.me\/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B)\n\nViewing on a computer? Scan the QR code\n\n![](https:\/\/www.yorkshirewater.com\/media\/ry4nsf4a\/blob.png?rmode=max&width=192&height=192)\n\n**Available Monday to Friday 9am to 5pm**\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n**Slots are available 10am-6pm Monday to Sunday**\n\n[Call us on 0345 1 24 24 24](tel:03451242424?lp-op)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n## Tell us about a problem\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n[![Yorkshire Water home page](https:\/\/www.yorkshirewater.com\/your-water\/view-report-problems\/report-a-problem\/\\img\\content\\logo-white.svg)](https:\/\/www.yorkshirewater.com\/)\n\n- Company information\n  - [Our business plan](https:\/\/www.yorkshirewater.com\/about-us\/our-vision-and-plans\/our-business-plan\/)\n  - [Our charges](https:\/\/www.yorkshirewater.com\/bill-account\/how-we-work-out-your-bill\/)\n  - [News and media](https:\/\/www.yorkshirewater.com\/news-media)\n  - [Public Affairs](https:\/\/www.yorkshirewater.com\/about-us\/corporate-information\/public-affairs\/)\n  - [Our policies](https:\/\/www.yorkshirewater.com\/about-us\/our-policies\/)\n  - [About us](https:\/\/www.yorkshirewater.com\/about-us\/)\n  - [Our reports](https:\/\/www.yorkshirewater.com\/about-us\/reports\/)\n- Get involved\n  - [Careers](https:\/\/www.yorkshirewater.com\/careers\/)\n  - [Water Bidding Market](https:\/\/www.yorkshirewater.com\/about-us\/get-involved\/water-bidding-market\/)\n  - [Your Water online community](https:\/\/www.yorkshirewater.com\/about-us\/get-involved\/your-water-online-community\/)\n- Legal stuff\n  - [GDPR](https:\/\/www.yorkshirewater.com\/gdpr\/)\n  - [Modern Slavery Act](https:\/\/www.yorkshirewater.com\/about-us\/our-policies\/modern-slavery-act\/)\n  - [Accessibility](https:\/\/www.yorkshirewater.com\/about-us\/our-policies\/accessibility\/)\n  - [Manage my cookies](https:\/\/www.yorkshirewater.com\/about-us\/our-policies\/cookie-settings\/)\n  - [Legal](https:\/\/www.yorkshirewater.com\/about-us\/our-policies\/legal\/)\n  - [Privacy policy](https:\/\/www.yorkshirewater.com\/about-us\/our-policies\/privacy-policy\/)\n- Talk to us\n  - [Our contact information](https:\/\/www.yorkshirewater.com\/get-in-touch\/)\n  - [Tell us about good customer service](https:\/\/www.yorkshirewater.com\/get-in-touch\/compliments-and-complaints\/compliments\/)\n  - [Supplier queries](https:\/\/www.yorkshirewater.com\/get-in-touch\/supplier-queries\/)\n  - [Sign up to our mailing list](https:\/\/email.yorkshirewater.co.uk\/p\/6CW2-6J2\/sign-up)\n  - [By Your Side](https:\/\/www.yorkshirewater.com\/about-us\/our-vision-and-plans\/by-your-side\/)\n\n© Yorkshire Water 2026","attrs_readable_markdown":"What's the problem?\n\n## Report a leak online\nIncidents reported online will be looked at during our working hours:\n\nMonday – Sunday: 8am to 8pm\n\n[Report a leak online](https:\/\/tell-us.yorkshirewater.com\/?source=clean)\n\nReport an out of hours emergency\n\nIf it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424).\n\nIf it's not an emergency, please [report your problem online](https:\/\/tell-us.yorkshirewater.com\/?source=clean \"https:\/\/tell-us.yorkshirewater.com\/?source=clean\") and we'll pick this up during working hours.\n\nIncidents reported online will be looked at during the hours:  \n**6\\.30am to 10pm Monday to Saturday**  \n**7\\.30am to 10pm on Sundays**\n\nGet more help\n\n[Report a leak online](https:\/\/tell-us.yorkshirewater.com\/?source=clean)\n\nUsually takes 4 minutes\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0800 57 35 53](tel:0800573553?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n## Report a problem online\nIncidents reported online will be looked at during our working hours:\n\nMonday – Sunday: 8am to 8pm\n\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nReport an out of hours emergency\n\nIf it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424).\n\nIf it's not an emergency, please [report your problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste \"https:\/\/tell-us.yorkshirewater.com\/?source=waste\") and we'll pick this up during working hours.\n\nIncidents reported online will be looked at during the hours:  \n**6\\.30am to 10pm Monday to Saturday**  \n**7\\.30am to 10pm on Sundays**\n\nGet more help\n\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nUsually takes 4 minutes\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n## Strange taste or odd smell?\nIf your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them.\n\n[Odd smells and tastes](https:\/\/www.yorkshirewater.com\/your-water\/my-water-tastes-or-smells-different\/)\n\n## Does your water look different?\nDiscoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes.\n\n[Discoloured water](https:\/\/www.yorkshirewater.com\/your-water\/my-water-looks-different\/)\n\n## Check your water hardness\nWater hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs.\n\n[Check your water hardness](https:\/\/www.yorkshirewater.com\/water-quality\/check-your-water-hardness\/)\n\nYour local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know.\n\n[Find your local council](https:\/\/www.gov.uk\/find-local-council)\n\n![Gully](https:\/\/www.yorkshirewater.com\/media\/rlolnmfc\/gully-2.jpg)\n\nThese are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch.\n\n[Report water or sewage coming out of a cover](https:\/\/www.yorkshirewater.com\/get-in-touch\/get-in-touch-about-a-problem\/)\n\n[Report a broken manhole cover](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\n![Manhole cover](https:\/\/www.yorkshirewater.com\/media\/j2ogg3vo\/manhole.jpg)\n\n## Report a problem online\nIncidents reported online will be looked at during our working hours:\n\nMonday – Sunday: 8am to 8pm\n\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nReport an out of hours emergency\n\nIf it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424).\n\nIf it's not an emergency, please [report your problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste \"https:\/\/tell-us.yorkshirewater.com\/?source=waste\") and we'll pick this up during working hours.\n\nIncidents reported online will be looked at during the hours:  \n**6\\.30am to 10pm Monday to Saturday**  \n**7\\.30am to 10pm on Sundays**\n\nGet more help\n\n[Report a problem online](https:\/\/tell-us.yorkshirewater.com\/?source=waste)\n\nUsually takes 4 minutes\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\nFind out how to protect your home from flooding and what to do if the worst does happen.\n\n[Read our flooding advice](https:\/\/www.yorkshirewater.com\/your-water\/flooding\/)\n\n![Flood](https:\/\/www.yorkshirewater.com\/media\/mv5brzdo\/illustrations_reservoir.png)\n\n## Before you get in touch\nIf you're unsure where the blockage is and who is responsible, find out more about [slow draining toilets and sinks here.](https:\/\/www.yorkshirewater.com\/your-water\/fix-slow-draining-toilets-sinks\/ \"Fix slow draining toilets & sinks\")\n\n[Report a problem online](https:\/\/www.yorkshirewater.com\/get-in-touch\/get-in-touch-about-a-problem\/)\n\nUsually takes 4 minutes\n\n[WhatsApp](https:\/\/wa.me\/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B)\n\nViewing on a mobile? [Send us a message](https:\/\/wa.me\/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B)\n\nViewing on a computer? Scan the QR code\n\n![](https:\/\/www.yorkshirewater.com\/media\/ry4nsf4a\/blob.png?rmode=max&width=192&height=192)\n\n**Available Monday to Friday 9am to 5pm**\n\n[Let us call you back](https:\/\/www.yorkshirewater.com\/get-in-touch\/call-back\/)\n\nUsually takes 5 minutes\n\n**Slots are available 10am-6pm Monday to Sunday**\n\n[Call us on 0345 1 24 24 24](tel:03451242424?lp-op)\n\n**24 hours a day, Monday to Sunday**\n\n[Contact us through a BSL interpreter](https:\/\/connect.interpreterslive.co.uk\/vrs?ilc=YorkshireWater)\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)\n\n[Call us on 0345 1 24 24 24](tel:03451242424?rap)\n\n**24 hours a day, Monday to Sunday**\n\n![phone illustration](https:\/\/www.yorkshirewater.com\/media\/x1koaou0\/illustrations_phone.png)","meta_canonical":null}

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Property	Value
URL	https://www.yorkshirewater.com/your-water/view-report-problems/report-a-problem/
Last Crawled	2026-04-06 12:09:29 (1 day ago)
First Indexed	2024-04-23 17:23:32 (1 year ago)
HTTP Status Code	200
Meta Title	Yorkshire Water - Report a problem
Meta Description	Providing essential water and waste water services is only the start of what we do. Find out where we are now and where we plan to be in 25 years time. The quicker we know about leaks, bursts, floods, broken covers or any other problems with our pipes, the quicker we can get them fixed.
Meta Canonical	null
Boilerpipe Text	What's the problem? Report a leak online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm Report a leak online Report an out of hours emergency If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24 . If it's not an emergency, please report your problem online and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6.30am to 10pm Monday to Saturday 7.30am to 10pm on Sundays Get more help Report a leak online Usually takes 4 minutes Let us call you back Usually takes 5 minutes Call us on 0800 57 35 53 24 hours a day, Monday to Sunday Contact us through a BSL interpreter Report a problem online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm Report a problem online Report an out of hours emergency If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24 . If it's not an emergency, please report your problem online and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6.30am to 10pm Monday to Saturday 7.30am to 10pm on Sundays Get more help Report a problem online Usually takes 4 minutes Let us call you back Usually takes 5 minutes Call us on 0345 1 24 24 24 24 hours a day, Monday to Sunday Contact us through a BSL interpreter Let us call you back Usually takes 5 minutes Call us on 0345 1 24 24 24 24 hours a day, Monday to Sunday Contact us through a BSL interpreter Strange taste or odd smell? If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them. Odd smells and tastes Does your water look different? Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes. Discoloured water Check your water hardness Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs. Check your water hardness Your local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know. Find your local council These are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch. Report water or sewage coming out of a cover Report a broken manhole cover Report a problem online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm Report a problem online Report an out of hours emergency If it's late and there's an emergency, please give us a ring on 0345 1 24 24 24 . If it's not an emergency, please report your problem online and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6.30am to 10pm Monday to Saturday 7.30am to 10pm on Sundays Get more help Report a problem online Usually takes 4 minutes Let us call you back Usually takes 5 minutes Call us on 0345 1 24 24 24 24 hours a day, Monday to Sunday Contact us through a BSL interpreter Find out how to protect your home from flooding and what to do if the worst does happen. Read our flooding advice Before you get in touch If you're unsure where the blockage is and who is responsible, find out more about slow draining toilets and sinks here. Report a problem online Usually takes 4 minutes WhatsApp Viewing on a mobile? Send us a message Viewing on a computer? Scan the QR code Available Monday to Friday 9am to 5pm Let us call you back Usually takes 5 minutes Slots are available 10am-6pm Monday to Sunday Call us on 0345 1 24 24 24 24 hours a day, Monday to Sunday Contact us through a BSL interpreter Call us on 0345 1 24 24 24 24 hours a day, Monday to Sunday
Markdown	# Report a problem [Skip to main navigation](https://www.yorkshirewater.com/your-water/view-report-problems/report-a-problem/#navigation) [Skip to main content](https://www.yorkshirewater.com/your-water/view-report-problems/report-a-problem/#content) Household - [Household](https://www.yorkshirewater.com/) - [Business](https://www.yorkshirewater.com/business/) - [Developers](https://www.yorkshirewater.com/developers/) Accessibility tools [My account](http://my.yorkshirewater.com/) [![Yorkshire Water home page](https://www.yorkshirewater.com/img/content/logo.svg)](https://www.yorkshirewater.com/) Search Menu - Bill & account - Your bill - [Pay your bill](https://www.yorkshirewater.com/bill-account/pay-your-bill/) - [Set up a Direct Debit](https://www.yorkshirewater.com/bill-account/pay-your-bill/direct-debit/) - [How we work out your bill](https://www.yorkshirewater.com/bill-account/how-we-work-out-your-bill/) - [Why is your bill going up?](https://www.yorkshirewater.com/bill-account/why-is-your-bill-going-up/) - Your account - [Log in to your account](http://my.yorkshirewater.com/) - [Moving](https://www.yorkshirewater.com/bill-account/moving/) - [Closing an account](https://www.yorkshirewater.com/bill-account/moving/close-an-account/) - [Tell us someone's passed away](https://www.yorkshirewater.com/bill-account/bereavement/) - Water meters - [Water meters](https://www.yorkshirewater.com/bill-account/water-meters/) - [Submit your meter reading](https://www.yorkshirewater.com/bill-account/water-meters/submit-your-meter-reading/) - [Could I save with a water meter?](https://www.yorkshirewater.com/bill-account/water-meters/could-i-save-with-a-water-meter/) - [Request a meter](https://www.yorkshirewater.com/bill-account/water-meters/request-a-meter/) - Support - [Priority services register](https://www.yorkshirewater.com/bill-account/priority-services-register/) - [Help paying your bill](https://www.yorkshirewater.com/bill-account/help-paying-your-bill/) - Water & sewerage - Water supply - [View & report problems](https://www.yorkshirewater.com/your-water/view-report-problems/) - [My water tastes or smells different](https://www.yorkshirewater.com/your-water/my-water-tastes-or-smells-different/) - [My water looks different](https://www.yorkshirewater.com/your-water/my-water-looks-different/) - [No water or low pressure](https://www.yorkshirewater.com/your-water/water-pressure/) - [Check your water hardness](https://www.yorkshirewater.com/your-water/water-hardness/) - [Leaks](https://www.yorkshirewater.com/your-water/leaks/) - [Emergency home cover](https://www.yorkshirewater.com/cover) - [How we manage incidents](https://www.yorkshirewater.com/your-water/how-we-manage-incidents/) - Sewerage - [View & report problems](https://www.yorkshirewater.com/your-water/view-report-problems/) - [Wastewater treatment services](https://www.yorkshirewater.com/your-water/wastewater-treatment-services/) - [Blocked drains & sewage leaks](https://www.yorkshirewater.com/your-water/blocked-drains/) - [Fix slow draining toilets & sinks](https://www.yorkshirewater.com/your-water/fix-slow-draining-toilets-sinks/) - [Pollution](https://www.yorkshirewater.com/environment/pollution/) - How to - [Save water](https://www.yorkshirewater.com/your-water/save-water/) - [Get winter ready](https://www.yorkshirewater.com/your-water/get-winter-ready/) - [Avoid blockages](https://www.yorkshirewater.com/your-water/blockages/) - [Deal with flooding](https://www.yorkshirewater.com/your-water/flooding/) - [Fix slow draining toilets & sinks](https://www.yorkshirewater.com/your-water/fix-slow-draining-toilets-sinks/) - Building and developing - [Apply online](https://connectme.yorkshirewater.com/) - [All developer services](https://www.yorkshirewater.com/developers/) - [Frequently asked questions](https://www.yorkshirewater.com/developers/faq/) - [Who's responsible for your pipework?](https://www.yorkshirewater.com/your-water/whose-pipe-is-it/) - Love Yorkshire - Things to do - [Our fishing spots](https://www.yorkshirewater.com/things-to-do/fishing-at-yorkshire-water/) - [Our reservoirs](https://www.yorkshirewater.com/things-to-do/reservoirs/) - [Our walks](https://www.yorkshirewater.com/things-to-do/our-walks/) - [Tophill Low Nature Reserve](https://www.yorkshirewater.com/things-to-do/tophill-low-reservoir/) - [Visitor safety](https://www.yorkshirewater.com/things-to-do/visitor-safety/) - Education - [Teaching resources](https://www.yorkshirewater.com/education/teachers/) - [Ideas for parents](https://www.yorkshirewater.com/education/home-educators/) - [Knowledge for all](https://www.yorkshirewater.com/education/) - What we're doing - [Making Yorkshire brilliant](https://www.yorkshirewater.com/about-us/what-we-do/making-yorkshire-brilliant/) - [Taking care of the environment](https://www.yorkshirewater.com/environment/) - [Supporting farmers](https://www.yorkshirewater.com/environment/beyond-nature/) - [Investing in Yorkshire](https://www.yorkshirewater.com/investing-in-yorkshire/) - [New ways to do things better](https://www.yorkshirewater.com/about-us/what-we-do/innovation/) - [River health](https://www.yorkshirewater.com/environment/river-health/helping-yorkshires-rivers-thrive/) - Get involved - [Yorkshire water careers](https://www.yorkshirewater.com/careers/) - [Your Water online community](https://www.yorkshirewater.com/about-us/get-involved/your-water-online-community/) - [Become a supplier](https://www.yorkshirewater.com/get-in-touch/become-a-supplier/) - [Get in touch](https://www.yorkshirewater.com/get-in-touch/) ## What's the problem? ## ## Report a leak online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm [Report a leak online](https://tell-us.yorkshirewater.com/?source=clean) Report an out of hours emergency If it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424). If it's not an emergency, please [report your problem online](https://tell-us.yorkshirewater.com/?source=clean "https://tell-us.yorkshirewater.com/?source=clean") and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6\.30am to 10pm Monday to Saturday 7\.30am to 10pm on Sundays Get more help ## Tell us about a leak [Report a leak online](https://tell-us.yorkshirewater.com/?source=clean) Usually takes 4 minutes [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0800 57 35 53](tel:0800573553?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) ## ## Report a problem online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Report an out of hours emergency If it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424). If it's not an emergency, please [report your problem online](https://tell-us.yorkshirewater.com/?source=waste "https://tell-us.yorkshirewater.com/?source=waste") and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6\.30am to 10pm Monday to Saturday 7\.30am to 10pm on Sundays Get more help ## Tell us about a problem [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Usually takes 4 minutes [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) ## Tell us about a problem [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) ## Strange taste or odd smell? If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them. [Odd smells and tastes](https://www.yorkshirewater.com/your-water/my-water-tastes-or-smells-different/) ## Does your water look different? Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes. [Discoloured water](https://www.yorkshirewater.com/your-water/my-water-looks-different/) ## Check your water hardness Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs. [Check your water hardness](https://www.yorkshirewater.com/water-quality/check-your-water-hardness/) ## Highway gullies Your local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know. [Find your local council](https://www.gov.uk/find-local-council) ![Gully](https://www.yorkshirewater.com/media/rlolnmfc/gully-2.jpg) ## Manholes These are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch. [Report water or sewage coming out of a cover](https://www.yorkshirewater.com/get-in-touch/get-in-touch-about-a-problem/) [Report a broken manhole cover](https://www.yorkshirewater.com/get-in-touch/call-back/) ![Manhole cover](https://www.yorkshirewater.com/media/j2ogg3vo/manhole.jpg) ## ## Report a problem online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Report an out of hours emergency If it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424). If it's not an emergency, please [report your problem online](https://tell-us.yorkshirewater.com/?source=waste "https://tell-us.yorkshirewater.com/?source=waste") and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6\.30am to 10pm Monday to Saturday 7\.30am to 10pm on Sundays Get more help ## Tell us about a problem [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Usually takes 4 minutes [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) ## Flooding Find out how to protect your home from flooding and what to do if the worst does happen. [Read our flooding advice](https://www.yorkshirewater.com/your-water/flooding/) ![Flood](https://www.yorkshirewater.com/media/mv5brzdo/illustrations_reservoir.png) ## Before you get in touch If you're unsure where the blockage is and who is responsible, find out more about [slow draining toilets and sinks here.](https://www.yorkshirewater.com/your-water/fix-slow-draining-toilets-sinks/ "Fix slow draining toilets & sinks") ## To discuss a problem, get in touch [Report a problem online](https://www.yorkshirewater.com/get-in-touch/get-in-touch-about-a-problem/) Usually takes 4 minutes [WhatsApp](https://wa.me/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B) Viewing on a mobile? [Send us a message](https://wa.me/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B) Viewing on a computer? Scan the QR code ![](https://www.yorkshirewater.com/media/ry4nsf4a/blob.png?rmode=max&width=192&height=192) Available Monday to Friday 9am to 5pm [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes Slots are available 10am-6pm Monday to Sunday [Call us on 0345 1 24 24 24](tel:03451242424?lp-op) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) ## Tell us about a problem [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) [![Yorkshire Water home page](https://www.yorkshirewater.com/your-water/view-report-problems/report-a-problem/\img\content\logo-white.svg)](https://www.yorkshirewater.com/) - Company information - [Our business plan](https://www.yorkshirewater.com/about-us/our-vision-and-plans/our-business-plan/) - [Our charges](https://www.yorkshirewater.com/bill-account/how-we-work-out-your-bill/) - [News and media](https://www.yorkshirewater.com/news-media) - [Public Affairs](https://www.yorkshirewater.com/about-us/corporate-information/public-affairs/) - [Our policies](https://www.yorkshirewater.com/about-us/our-policies/) - [About us](https://www.yorkshirewater.com/about-us/) - [Our reports](https://www.yorkshirewater.com/about-us/reports/) - Get involved - [Careers](https://www.yorkshirewater.com/careers/) - [Water Bidding Market](https://www.yorkshirewater.com/about-us/get-involved/water-bidding-market/) - [Your Water online community](https://www.yorkshirewater.com/about-us/get-involved/your-water-online-community/) - Legal stuff - [GDPR](https://www.yorkshirewater.com/gdpr/) - [Modern Slavery Act](https://www.yorkshirewater.com/about-us/our-policies/modern-slavery-act/) - [Accessibility](https://www.yorkshirewater.com/about-us/our-policies/accessibility/) - [Manage my cookies](https://www.yorkshirewater.com/about-us/our-policies/cookie-settings/) - [Legal](https://www.yorkshirewater.com/about-us/our-policies/legal/) - [Privacy policy](https://www.yorkshirewater.com/about-us/our-policies/privacy-policy/) - Talk to us - [Our contact information](https://www.yorkshirewater.com/get-in-touch/) - [Tell us about good customer service](https://www.yorkshirewater.com/get-in-touch/compliments-and-complaints/compliments/) - [Supplier queries](https://www.yorkshirewater.com/get-in-touch/supplier-queries/) - [Sign up to our mailing list](https://email.yorkshirewater.co.uk/p/6CW2-6J2/sign-up) - [By Your Side](https://www.yorkshirewater.com/about-us/our-vision-and-plans/by-your-side/) © Yorkshire Water 2026
Readable Markdown	What's the problem? ## Report a leak online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm [Report a leak online](https://tell-us.yorkshirewater.com/?source=clean) Report an out of hours emergency If it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424). If it's not an emergency, please [report your problem online](https://tell-us.yorkshirewater.com/?source=clean "https://tell-us.yorkshirewater.com/?source=clean") and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6\.30am to 10pm Monday to Saturday 7\.30am to 10pm on Sundays Get more help [Report a leak online](https://tell-us.yorkshirewater.com/?source=clean) Usually takes 4 minutes [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0800 57 35 53](tel:0800573553?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) ## Report a problem online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Report an out of hours emergency If it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424). If it's not an emergency, please [report your problem online](https://tell-us.yorkshirewater.com/?source=waste "https://tell-us.yorkshirewater.com/?source=waste") and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6\.30am to 10pm Monday to Saturday 7\.30am to 10pm on Sundays Get more help [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Usually takes 4 minutes [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) ## Strange taste or odd smell? If your water smells or tastes funny, it's usually nothing to worry about, but here are the most common causes and what you can do about them. [Odd smells and tastes](https://www.yorkshirewater.com/your-water/my-water-tastes-or-smells-different/) ## Does your water look different? Discoloured water is normally short lived and can often be cleared by allowing the first incoming cold water tap to run for five minutes. [Discoloured water](https://www.yorkshirewater.com/your-water/my-water-looks-different/) ## Check your water hardness Water hardness is the measure of the concentration of calcium and magnesium salts in your water - two of the essential minerals that your body needs. [Check your water hardness](https://www.yorkshirewater.com/water-quality/check-your-water-hardness/) Your local council is responsible for problems with highways gullies. These are the ones found by the side of the road. If you notice a blocked gully, give your local council a ring to let them know. [Find your local council](https://www.gov.uk/find-local-council) ![Gully](https://www.yorkshirewater.com/media/rlolnmfc/gully-2.jpg) These are the ones found in roads, footpaths or gardens and have a solid cover. We're responsible for manholes, so if you spot a problem with one, please get in touch. [Report water or sewage coming out of a cover](https://www.yorkshirewater.com/get-in-touch/get-in-touch-about-a-problem/) [Report a broken manhole cover](https://www.yorkshirewater.com/get-in-touch/call-back/) ![Manhole cover](https://www.yorkshirewater.com/media/j2ogg3vo/manhole.jpg) ## Report a problem online Incidents reported online will be looked at during our working hours: Monday – Sunday: 8am to 8pm [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Report an out of hours emergency If it's late and there's an emergency, please give us a ring on [0345 1 24 24 24](tel:03451242424). If it's not an emergency, please [report your problem online](https://tell-us.yorkshirewater.com/?source=waste "https://tell-us.yorkshirewater.com/?source=waste") and we'll pick this up during working hours. Incidents reported online will be looked at during the hours: 6\.30am to 10pm Monday to Saturday 7\.30am to 10pm on Sundays Get more help [Report a problem online](https://tell-us.yorkshirewater.com/?source=waste) Usually takes 4 minutes [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) Find out how to protect your home from flooding and what to do if the worst does happen. [Read our flooding advice](https://www.yorkshirewater.com/your-water/flooding/) ![Flood](https://www.yorkshirewater.com/media/mv5brzdo/illustrations_reservoir.png) ## Before you get in touch If you're unsure where the blockage is and who is responsible, find out more about [slow draining toilets and sinks here.](https://www.yorkshirewater.com/your-water/fix-slow-draining-toilets-sinks/ "Fix slow draining toilets & sinks") [Report a problem online](https://www.yorkshirewater.com/get-in-touch/get-in-touch-about-a-problem/) Usually takes 4 minutes [WhatsApp](https://wa.me/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B) Viewing on a mobile? [Send us a message](https://wa.me/447915343501?text=Hi%20%E2%80%93%20need%20help%3F%20Press%20send%20on%20this%20message%20to%20start%20a%20chat%20with%20us%20%F0%9F%91%8B) Viewing on a computer? Scan the QR code ![](https://www.yorkshirewater.com/media/ry4nsf4a/blob.png?rmode=max&width=192&height=192) Available Monday to Friday 9am to 5pm [Let us call you back](https://www.yorkshirewater.com/get-in-touch/call-back/) Usually takes 5 minutes Slots are available 10am-6pm Monday to Sunday [Call us on 0345 1 24 24 24](tel:03451242424?lp-op) 24 hours a day, Monday to Sunday [Contact us through a BSL interpreter](https://connect.interpreterslive.co.uk/vrs?ilc=YorkshireWater) ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png) [Call us on 0345 1 24 24 24](tel:03451242424?rap) 24 hours a day, Monday to Sunday ![phone illustration](https://www.yorkshirewater.com/media/x1koaou0/illustrations_phone.png)
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