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Wherever your journey takes you, travel easy with eSIM for islandwide coverage and roaming. [Buy now](https://www.singtel.com/personal/products-services/mobile/prepaid-plans/hi-tourist#plans) ## Here's why Singtel is your best travel companion.  ### It's Singapore’s fastest 5G+ Network​.  ### Enjoy fast and reliable connectivity.  ### Trusted by millions of tourists​. ## Choose the plan that fits your travel style. Your perfect adventure calls for the perfect plan.  ## \$12 hi! Tourist Plan ### For 30 days 500GB (SG, MY, ID, TH, HK)​ 12GB APAC roaming ​ 3GB Worldwide roaming (60+ destinations)​ Buy eSIM now  ## \$15 hi! Tourist Plan​ ### For 30 days 500GB 5G+ (SG, MY, ID, TH, HK)​ 18GB APAC roaming + China + S. Korea +Japan​ 8GB Worldwide roaming (60+ destinations)​ Buy eSIM now  ## \$30 hi! Tourist Plan​ ### For 30 days 700GB 5G+ (SG,MY, ID, TH, HK)​ 75GB APAC roaming (7 destinations)​ 12GB Worldwide roaming (60+ destinations)​ Buy eSIM now ## Your SIM, your way. ## Not sure which to pick? Compare the perks here.  ## Here are 3 easy steps to get your Tourist eSIM:  ### Step 1: Order Tourist eSIM online. Purchase in just a few clicks. Click [here](https://www.singtel.com/personal/products-services/mobile/5g-plus/5g-sa-compatible-phones) to see if your device is eSIM compatible.  ### Step 2: Get confirmation via email upon payment.  ### Step 3: Complete your set up. Complete your set up. Install and add eSIM to your mobile phone SIM setting and you are done\! ## Don’t miss out on these offers.  ## Tourist privileges for \$30 Tourist SIM. Enjoy more than just connectivity — your \$30 Tourist SIM unlocks discounted F\&B, free gifts, and special experiences across Singapore. Learn more ## Hear what our tourists say\! ### “Highly recommended” ✔️ Easy and hassle-free SIM activation ✔️ Just insert and go — excellent signal across Singapore ### “Perfect experience from arrival” ✅ Collected SIM at the airport ✅ Fast registration ✅ Great signal all over Singapore Customer Support ★★★★★ Convenience ★★★★★ Signal Quality ★★★★★ ### “Unbelievably smooth process” It took less than a minute to get my new SIM. They even gave a SIM pin to switch it on the spot — so convenient\! ### “Great value and reliable signal” Claiming and using the SIM was super simple. I barely used a quarter of the data — signal was strong everywhere I went. ### “Seamless pickup and strong signal” Picked up the SIM easily at Changi Terminal 4. Just insert and use — signal was excellent throughout my trip\! #### Notes: ###### • SIM registration with passport will only grant access to data-only features on all SIM cards. ###### • All Tourist eSIM value will expire after the specified validity period. ###### • SIM registration with passport will be subjected to thirty (30) days validity. To retain SIM for more than 30 days, re-registration is required at any Singtel hi! Authorised Retailers with Singpass or original Singapore-issued ID (Identification Card / Work permit) within thirty (30) days of your SIM registration. ## FAQs ### hi!Tourist SIM Card ### hi!Tourist eSIM ### How do I call overseas? To make an overseas call, dial 019 (Country Code)(Area Code)(Tel No). View the [FAQs](https://cdn1.singteldigital.com/content/dam/singtel/personal/products-services/mobile/hi/pdf/hi-apac-roaming-setup.pdf). ### What is the hi! tourist plan classified as? Singtel hi! Tourist plans are classified and included under prepaid lines count (3 lines). But upon re-registration using SG-issued ID, the plan will be converted to a postpaid plan and will be included in the 10 postpaid mobile lines limit. ### What if I have a problem with Internet access? Simply ensure that your setting for APN (Access Point Name) is set to hicard in your phone’s internet settings. ### Where can I find WiFi hotspot locations? Across the island are multiple hotspots that are located in public areas, where you can connect to the Wireless@SG service for internet access. Click [here](https://www.imda.gov.sg/how-we-can-help/wireless-at-sg/wireless-at-sg-for-consumers) for the full list of hotspots. ### How do I check balance and validity for my tourist plan? You can download Singtel hi! App on your mobile phone to check account balance or expiry. (IOS: <https://apps.apple.com/us/app/singtel-hi/id6753194323>) (Android: <https://play.google.com/store/apps/details?id=com.singtel.hi>) ### When does my Tourist Plan validity start? At the point of purchase, the tourist plan will start and it will be valid for as long as per the plan validity period stated. ### How do I ask for enquiries regarding my tourist eSIM? If you prefer to chat with our chat assistant for your enquiries, you can go to this link <https://hi.singtel.com/faq> and click on “Chat with us” for your eSIM enquiries. ### What is an eSIM? An eSIM (embedded SIM) is a digital SIM that can be installed into compatible phones/devices without the need for a physical SIM card. ### Can I change my details I purchase my eSIM? Unfortunately, you will not be able to edit your details after you have purchased your eSIM. Please review your order carefully before checking out. ### What payment methods are accepted? You can use Visa or Mastercard credit/debit cards to check out your eSIM order. ### What phones support eSIM? To use an eSIM, your phone must be carrier-unlocked and eSIM-compatible. Please refer to the list below to check if your phone supports eSIM technology. Click [here](https://www.singtel.com/personal/products-services/mobile/5g-plus/5g-sa-compatible-phones) for the list of supported phones. Please note that this list is constantly expanding as more eSIM-compatible devices are released. ### How do I set up my Tourist eSIM? 1. Open your eSIM installation email on the device you want to install it on, then tap Install eSIM. 2. Ensure that you are connected to the Internet. Free WiFi \#WiFi@Changi is available at Changi Airport. 3. You’ll be brought to Singtel hi! app. Tap Continue on this device. 4. Tap Continue to start eSIM installation. 5. Click [here](https://hi.singtel.com/faq) for full detailed guide and troubleshoot help. ### Where can I find WiFi to set up my eSIM in Singapore? Across the island are multiple hotspots that are located in public areas, where you can connect to the Wireless@SG service for internet access. Click [here](https://www.imda.gov.sg/how-we-can-help/wireless-at-sg/wireless-at-sg-for-consumers) for the full list of hotspots. ### Where can I find WiFi to set up my eSIM in Changi Airport? Connect to \#WiFi@Changi for free access in both the public and transit areas of Changi Airport. 1. Select \#WiFi@Changi. 2. Launch your Internet browser (e.g. Safari, Chrome, Firefox, Internet Explorer) and key in a valid website address to access the login page. 3. Next, click on the WiFi logo and enjoy your 3 hours of free WiFi. Click [here](https://www.changiairport.com/en/at-changi/facilities-and-services-directory.html) for more information. ### Where can I find WiFi to set up my eSIM at the sea terminals? (1) Tanah Merah Ferry Terminal – Connect to \#WIFI@TMFT (2) HarbourFront Ferry Terminal – Connect to \#WIFI@HFPT (3) VivoCity 1. Connect to WiFi@VivoCity. 2. Register your email address. 3. Verify your account via email. 4. Enjoy free WiFi in the mall. (4) Marina Bay Cruise Centre 1. Connect to WiFi @ MBCCS. 2. Download the MBCCS Mobile App to use the WiFi. ### What if my phone does not connect to the Singtel network service after I have set up my eSIM? If you experience issues connecting to the Singtel network service, do restart your phone or switch airplane mode on and off. ### I have a physical SIM installed in my phone; how do I make the eSIM my primary service? You will need to manually configure your eSIM in your phone’s settings as your primary service. For Android users: Go to Settings \> Connections \> SIM card manager \> Click the preferred SIM card section to configure your eSIM For Apple users: Click [here](https://support.apple.com/en-gb/109317) for more information. ### Can I top up or extend the validity of my eSIM? For \$12 hi! Tourist plan, \$15 hi! Tourist plan and \$30 hi! Tourist plan: Top up the \$3 hi! one day add on on Singtel hi! app or [selected distributor channel retailers](https://cdn1.singteldigital.com/content/dam/singtel/personal/products-services/mobile/hi/pdf/authorised-singtel-retailers.pdf "https://cdn1.singteldigital.com/content/dam/singtel/personal/products-services/mobile/hi/pdf/authorised-singtel-retailers.pdf") before the eSIM expiry date to extend eSIM validity for one day. Payment on Singtel hi! app can be done using Visa or Mastercard credit/debit cards. ### How do I use data overseas? The roaming data bundled with your Tourist eSIM is activated immediately upon registration and valid for use before expiry. Simply turn on mobile data and data roaming in your mobile network settings when overseas. ### Can I switch between SIMs on my phone? Yes, if your device is dual SIM-enabled, you can use both your physical SIM and eSIM in one phone. You can configure which SIM to use for calls, messages and data. For Android users: Go to Settings \> Connections \> SIM card manager \> Click the preferred SIM card section to select your preferred settings For Apple users: Click [here](https://support.apple.com/en-gb/109317) for more information. ### I have accidentally removed my eSIM profile on my phone. Can I restore my eSIM profile on the same phone? Yes, you can. 1\. Ensure that you are connected to the Internet. 2\. Go to Settings \> Mobile Data/Network \> Scan the QR code in your eSIM installation email guide or 2\. Go to Singtel hi! App \> Set up new SIM \> Enter eSIM details \> Install eSIM now ### Can I switch my eSIM profile to another phone? Yes, you can do so. Have your eSIM email ready before you start. 1. Delete eSIM from your current device. You can do this under your device settings. 2. Open your eSIM installation email and start installation from there. ### What should I do if I am unable to install and use my eSIM? Did not receive eSIM email Check your junk or spam folders under the email address provided when you made the purchase. You should receive your eSIM email within 15 minutes after purchase. If you’re still facing issues, chat with us. Receive “unable to activate eSIM” message (iOS) This happens when your eSIM has been successfully installed, but your line is not activated on your new eSIM yet. Leave the page first. You can continue using your device while awaiting activation. When this occurs, your eSIM should display as “Activating” under Settings \> Mobile Service. Stuck at “activate eSIM” screen (iOS) This happens when your eSIM has been successfully installed, but your line is not activated on your new eSIM yet. Leave the page first. You can continue using your device while awaiting activation. When this occurs, your eSIM should display as “Activating” under Settings \> Mobile Service. Receive “plan is already in use” message (Android) This happens when your eSIM is already installed on a mobile device, but you’re attempting to install the eSIM again. Transferring your eSIM to a new device? Make sure that you’ve deleted the eSIM from your previous device first. Then, install your eSIM on your new device following the instructions in your eSIM installation email. No mobile data, calls or SMS on eSIM after successful installation Follow these steps: 1. Make sure that the device you are installing your eSIM on is connected to the internet. 2. Check that your device is eSIM-compatible. 3. Follow the steps in your eSIM email. ### Why am I unable to add cellular plans from a new carrier? If you receive the error message "Cellular plans from this carrier cannot be added" and you are unable to install the eSIM, it may suggest that your phone is carrier-locked. ### What does carrier-locked mean? Carrier-locked refers to a phone that is tied to a specific mobile network carrier, normally the carrier that sold the device. It cannot be used with any other carrier without being unlocked first. ### How to unlock a carrier-locked phone? You will have to contact your phone carrier and request for an unlock. The request for an unlock is subject to your phone carrier’s approval, we will not be able to advise on the timeline. ### What is the hi! Tourist Plan classified as? Singtel hi! Tourist plans are classified and included under prepaid lines count (3 lines). But upon re-registration using SG-issued ID, the plan will be converted to a postpaid plan and will be included in the 10 postpaid mobile lines limit. 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To make an overseas call, dial 019 (Country Code)(Area Code)(Tel No). View the [FAQs](https://cdn1.singteldigital.com/content/dam/singtel/personal/products-services/mobile/hi/pdf/hi-apac-roaming-setup.pdf). Singtel hi! Tourist plans are classified and included under prepaid lines count (3 lines). But upon re-registration using SG-issued ID, the plan will be converted to a postpaid plan and will be included in the 10 postpaid mobile lines limit. Simply ensure that your setting for APN (Access Point Name) is set to hicard in your phone’s internet settings. Across the island are multiple hotspots that are located in public areas, where you can connect to the Wireless@SG service for internet access. Click [here](https://www.imda.gov.sg/how-we-can-help/wireless-at-sg/wireless-at-sg-for-consumers) for the full list of hotspots.