🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 27 (from laksa156)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa027.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://www.singpost.com/track-items\')), getAhrefsUnparsedNoserviceFromURL(\'https://www.singpost.com/track-items\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/www.singpost.com\/track-items","crawl_time":1775497041,"first_indexed_time":1433256587,"http_code":200,"src_unparsed":"com,singpost!www,\/track-items s443","src_root_hash":"15524751875184063027","history_drop_reason":null,"meta_title":"Track Items | Singapore Post","meta_descriptions":[],"attrs_boilerpipe_text":"Frequently Asked Questions\nIf your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter\/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us.\nWe apologise that we will be unable to trace mails without a tracking number.\nUse our \nService Finder\n to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time.\nPlease quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via our enquiry form.  We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and\/or details are incorrect or incomplete.\nPlease visit\nhttps:\/\/www.singpost.com\/locate-us\nfor more details.\nDelivery Notification (Registered Service)\nUnlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S$68 per article or the declared value of the content, whichever is lower.\nUse our Track Item feature under Quick Tasks to get the status of your letter\/parcel. For overseas registered mail,  SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available\nThe maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required.\nRegistered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender.\nFor example, if you receive the Delivery Notification Card dated on Monday, the item will be available for collection until Friday in the following week.\nThe designated post office is determined by the recipient's address. Please visit\nhttps:\/\/www.singpost.com\/locate-us\nfor the location and opening hours of our post offices.\nYour Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf.\nYou may subscribe to the Mail Retention Service for SingPost to retain your items for a specific time period. Alternatively, you may download the Delivery Notification card\nhere\nto authorize someone else to collect the item(s) on your behalf.\nThere will only be one delivery attempt to your doorstep for Registered items. We regret that there will not be any redelivery attempts to the doorstep for Registered items as it requires the recipient’s signature for delivery, and we cannot leave the item at your doorstep.\nCalls are only made for our Scheduled Delivery service and this does not apply to Registered items hence no calls will be made prior to delivery.\nYes, you may authorize another person to collect the Registered item on your behalf. Please fill in the personal particulars on the Delivery Notification Card and you may download it\nhere\nif you do not have one. You will need to fill in one Delivery Notification Card for each Registered item that you are collecting.\nYou may authorize any person who is holding a valid Identity Card to collect the Registered item on your behalf.\nNo appointment is required. You may visit the designated post office to collect the Registered item in the next 10 working days from the date of delivery attempt.\nPlease bring along your NRIC and the Delivery Notification Card(s) to collect your item(s). A company stamp is required for item(s) addressed to a company.\nDelivery Notification (Parcel)\nRedirection to the Post Office is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.\nRedirection to the POPStation is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.\nSingPost will deliver the item according to the recipient address as indicated by the sender. The item will be returned to the sender after three delivery attempts.\nYou may request for us to leave your Parcel at the doorstep. Please contact our customer service at 1605 for assistance. By authorizing SingPost to leave your Parcel at a designated location, SingPost is released from all liability for any loss or damage that may result from delivery of the Parcel according to the customer's request.\nWe will attempt to re-deliver your Parcel item within the next few working days (Mondays to Fridays 9:00am to 10:00pm)","attrs_markdown":"[Personal](https:\/\/www.singpost.com\/ \"Personal\")[Business](https:\/\/www.singpost.com\/business \"Business\")\n\n[About Us](https:\/\/www.singpost.com\/about-us \"About Us\") [Investor Relations](https:\/\/www.singpost.com\/about-us\/investor-relations \"Investor Relations\")[Careers](https:\/\/www.singpost.com\/about-us\/careers \"Careers\") [Media Centre](https:\/\/www.singpost.com\/about-us\/media-centre \"Media Centre\") [Contact Us](https:\/\/www.singpost.com\/contact-us \"Contact Us\")\n\n[FAQ](https:\/\/www.singpost.com\/support-centre \"FAQ\")\n\n[![Singapore Post](https:\/\/www.singpost.com\/themes\/singpostd9\/logo.png)](https:\/\/www.singpost.com\/ \"Singapore Post\")\n\n- [Send & Receive](https:\/\/www.singpost.com\/send-receive \"Send & Receive\")\n  - - [Sending within Singapore](https:\/\/www.singpost.com\/send-receive\/send-within-singapore \"Sending within Singapore\")\n      - [Registered Service (Singapore)](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/registered-service-singapore \"Registered Service (Singapore)\")\n      - [Mail Services (Local)](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/mail-services-local \"Mail Services (Local)\")\n      - [SingPost@MyBlock](https:\/\/www.singpost.com\/singpostatmyblock \"SingPost@MyBlock\")\n      - [Tracked Services](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/tracked-services \"Tracked Services\")\n      - [Postage-paid Products](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/postage-paid-products \"Postage-paid Products\")\n      - [Speedpost Singapore Delivery](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/speedpost-singapore-delivery\/speedpost-standard \"Speedpost Singapore Delivery\")\n    - [Sending Overseas](https:\/\/www.singpost.com\/send-receive\/send-overseas \"Sending Overseas\")\n      - [Ordinary Mail (Overseas)](https:\/\/www.singpost.com\/send-receive\/send-overseas\/ordinary-mail-overseas \"Ordinary Mail (Overseas)\")\n      - [Registered Service (International)](https:\/\/www.singpost.com\/send-receive\/sending-overseas\/registered-service-international \"Registered Service (International)\")\n      - [Speedpost International Delivery](https:\/\/www.singpost.com\/send-receive\/sending-overseas\/speedpost-international-delivery \"Speedpost International Delivery\")\n      - [Declaration](https:\/\/www.singpost.com\/declaration \"Declaration\")\n    - [Receive Mail \/ Parcel](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel \"Receive Mail \/ Parcel\")\n      - [PRIVY](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/privy \"PRIVY\")\n      - [Rent a P.O. Box](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/rent-po-box \" Rent a P.O. Box\")\n      - [Mail Retention Service](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/mail-retention-service \"Mail Retention Service\")\n      - [Mail Redirection Service](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/mail-redirection-service \"Mail Redirection Service\")\n      - [My Mail Box (Residential)](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/my-mail-box-residential \"My Mail Box (Residential)\")\n      - [Collection Points](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/collection-points \"Collection Points\")\n    - [Service Announcements](https:\/\/www.singpost.com\/send-receive\/service-announcements \"Service Announcements\")\n    - [Delivery Rates](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/delivery-rates \"Delivery Rates\")\n    - [Rate Calculator](https:\/\/www.singpost.com\/rate-calculator \"Rate Calculator\")\n  - - [Registered Service (Singapore)](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/registered-service-singapore \"Registered Service (Singapore)\")\n    - [Mail Services (Local)](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/mail-services-local \"Mail Services (Local)\")\n    - [Tracked Services](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/tracked-services \"Tracked Services\")\n    - [Postage-paid Products](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/postage-paid-products \"Postage-paid Products\")\n    - [Speedpost Singapore Delivery](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/speedpost-singapore-delivery\/speedpost-standard \"Speedpost Singapore Delivery\")\n- [Shop](https:\/\/shop.singpost.com\/ \"Shop\")\n  - - [Stamps and Gifts](https:\/\/shop.singpost.com\/ \"Stamps and Gifts\")\n    - [Packing Materials](https:\/\/www.singpost.com\/shop\/packing-materials-post-office \"Packing Materials\")\n    - [vPost](https:\/\/vpost.com\/ \"vPost\")\n- [Pay](https:\/\/www.singpost.com\/pay \" Pay\")\n  - - [Credit Card & Loans](https:\/\/www.singpost.com\/pay\/creditcard-loans \"Credit Card & Loans\")\n    - [Government Fines](https:\/\/www.singpost.com\/pay\/government-fines \"Government Fines\")\n    - [Government Bills](https:\/\/www.singpost.com\/pay\/government-bills \"Government Bills\")\n    - [GST & Duty](https:\/\/www.singpost.com\/gst-duty-prepayment \"Telco\")\n    - [Healthcare](https:\/\/www.singpost.com\/pay\/healthcare-bills \"Healthcare\")\n  - - [Telco](https:\/\/www.singpost.com\/pay\/telco-bills \"Telco\")\n    - [Top-Ups](https:\/\/www.singpost.com\/pay\/top-ups \" Top-Ups\")\n    - [Town Council](https:\/\/www.singpost.com\/pay\/towncouncil-bills \"Town Council\")\n    - [Utilities](https:\/\/www.singpost.com\/pay\/utility-bills \"Utilities\")\n    - [Others](https:\/\/www.singpost.com\/pay\/other-bills \"Others\")\n- [Financial Services & More](https:\/\/www.singpost.com\/more-services \"Financial Services & More\")\n  - - [Financial Services](https:\/\/www.singpost.com\/other-services\/financial-services \"Financial Services\")\n      - [HSBC Life Insurance Solutions](https:\/\/www.singpost.com\/more-services\/financial-services\/hsbclife \"HSBC Life Insurance Solutions\")\n    - [Applications \/ Collections](https:\/\/www.singpost.com\/other-services\/applications-collections \"Applications \/ Collections\")\n      - [Civil Aviation Authority of Singapore (CAAS)](https:\/\/www.singpost.com\/more-services\/applications-collections\/civil-aviation-authority-singapore \"Civil Aviation Authority of Singapore (CAAS)\")\n      - [Immigration & Checkpoints Authority (ICA)](https:\/\/www.singpost.com\/more-services\/applications-collections\/ica \"Immigration & Checkpoints Authority (ICA)\")\n  - - [HSBC Life Insurance Solutions](https:\/\/www.singpost.com\/more-services\/financial-services\/hsbclife \"HSBC Life Insurance Solutions\")\n    - [Standard Chartered SingPost Spree Credit Card](https:\/\/www.singpost.com\/more-services\/financial-services\/standard-chartered-singpost-spree-credit-card \"Standard Chartered SingPost Spree Credit Card\")\n\n![X](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/close-white-icon.svg)\n\n[![Singapore Post](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/singpost-logo-white.png)](https:\/\/www.singpost.com\/track-items \"Singapore Post\")\n\n## Quick Tool Menu\n[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/svg\/header-quick-tool-track-items.svg)Track Items](https:\/\/www.singpost.com\/track-items \"Track Items\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/svg\/header-quick-tool-calculate-postage.svg)Calculate Postage](https:\/\/www.singpost.com\/calculate-postage \"Calculate Postage\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/svg\/header-quick-tool-find-costal-code.svg)Find Postal Code](https:\/\/www.singpost.com\/find-postal-code \"Find Postal Code\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/svg\/header-quick-tool-locate-us.svg)Locate Us](https:\/\/www.singpost.com\/locate-us \"Locate Us\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/svg\/header-quick-tool-item-enquiry.svg)Item Enquiry](https:\/\/www.singpost.com\/item-enquiry \"Item Enquiry\")\n\n![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/header-quck-tool-search.svg)![X](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/close-white-icon.svg)\n\n- [Locate Us](https:\/\/www.singpost.com\/locate-us \"Locate Us\")\n- [Home](https:\/\/www.singpost.com\/ \"Home\")\n- Send & Receive\n  Back\n  \n  [Send & Receive](https:\/\/www.singpost.com\/send-receive \"Send & Receive\")\n  \n  - Sending within Singapore\n    - [Registered Service (Singapore)](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/registered-service-singapore \"Registered Service (Singapore)\")\n    - [Mail Services (Local)](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/mail-services-local \"Mail Services (Local)\")\n    - [Tracked Services](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/tracked-services \"Tracked Services\")\n    - [Postage-paid Products](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/postage-paid-products \"Postage-paid Products\")\n    - [Speedpost Singapore Delivery](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/speedpost-singapore-delivery \"Speedpost Singapore Delivery\")\n  - Sending Overseas\n    - [Ordinary Mail (Overseas)](https:\/\/www.singpost.com\/send-receive\/send-overseas\/ordinary-mail-overseas \"Ordinary Mail (Overseas)\")\n    - [Registered Service (International)](https:\/\/www.singpost.com\/send-receive\/sending-overseas\/registered-service-international \"Registered Service (International)\")\n    - [Speedpost International Delivery](https:\/\/www.singpost.com\/send-receive\/sending-overseas\/speedpost-international-delivery \"Speedpost International Delivery\")\n    - [Declaration](https:\/\/www.singpost.com\/declaration \"Declaration\")\n  - Receive Mail \/ Parcel\n    - [Rent a P.O. Box](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/rent-po-box \"Rent a P.O. Box\")\n    - [Mail Retention Service](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/mail-retention-service \"Mail Retention Service\")\n    - [Mail Redirection Service](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/mail-redirection-service \"Mail Redirection Service\")\n    - [My Mail Box (Residential)](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/my-mail-box-residential \"My Mail Box (Residential)\")\n    - [Collection Points](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/collection-points \"Collection Points\")\n    - [Speedpost@Changi](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel\/speedpost-at-changi \"Speedpost@Changi\")\n  - [Service Announcements](https:\/\/www.singpost.com\/send-receive\/service-announcements \"Service Announcements\")\n  - [Delivery Rates](https:\/\/www.singpost.com\/send-receive\/sending-within-singapore\/delivery-rates \"Delivery Rates\")\n  - [Rate Calculator](https:\/\/www.singpost.com\/rate-calculator \"Postage Calculator\")\n  \n  Back\n  \n  [Send & Receive](https:\/\/www.singpost.com\/send-receive \"Send & Receive\")\n- Shop\n  Back\n  \n  [Shop](https:\/\/www.singpost.com\/track-items \"Shop\")\n  \n  - [Stamps and Gifts](https:\/\/shop.singpost.com\/ \"Stamps and Gifts\")\n  - [Packing Materials](https:\/\/www.singpost.com\/packing-materials \"Packing Materials\")\n  - [vPost](https:\/\/vpost.com\/ \"vPost\")\n- Pay\n  Back\n  \n  [Pay](https:\/\/www.singpost.com\/pay \"Pay\")\n  \n  - [Credit Card & Loans](https:\/\/www.singpost.com\/pay\/creditcard-loans \"Credit Card & Loans\")\n  - [Education](https:\/\/www.singpost.com\/pay\/education-bills \"Education\")\n  - [Government Fines](https:\/\/www.singpost.com\/pay\/government-fines \"Government Fines\")\n  - [Government Bills](https:\/\/www.singpost.com\/pay\/government-bills \"Government Bills\")\n  - [Healthcare](https:\/\/www.singpost.com\/pay\/healthcare-bills \"Healthcare\")\n  - [Insurance](https:\/\/www.singpost.com\/pay\/insurance-bills \"Insurance\")\n  - [Telco](https:\/\/www.singpost.com\/pay\/telco-bills \"Telco\")\n  - [Top Up](https:\/\/www.singpost.com\/pay\/top-ups \"Top Up\")\n  - [Town Council](https:\/\/www.singpost.com\/pay\/towncouncil-bills \"Town Council\")\n  - [Utilities](https:\/\/www.singpost.com\/pay\/utility-bills \"Utilities\")\n  - [Others](https:\/\/www.singpost.com\/pay\/other-bills \"Others\")\n- Financial Services and More\n  Back\n  \n  [Financial Services and More](https:\/\/www.singpost.com\/more-services \"Financial Services and More\")\n  \n  - Financial Services\n    - [HSBC Life Insurance Solutions](https:\/\/www.singpost.com\/more-services\/financial-services\/hsbclife \"HSBC Life Insurance Solutions\")\n  - Applications \/ Collections\n    - [Civil Aviation Authority of Singapore (CAAS)](https:\/\/www.singpost.com\/more-services\/applications-collections\/civil-aviation-authority-singapore \"Civil Aviation Authority of Singapore (CAAS)\")\n    - [Immigration & Checkpoints Authority (ICA)](https:\/\/www.singpost.com\/more-services\/applications-collections\/ica \"Immigration & Checkpoints Authority (ICA)\")\n    - [Inland Revenue Authority of Singapore (IRAS)](https:\/\/www.singpost.com\/more-services\/applications-collections\/iras \"Inland Revenue Authority of Singapore (IRAS)\")\n  \n  Back\n  \n  [Financial Services and More](https:\/\/www.singpost.com\/more-services \"Financial Services and More\")\n  \n  Back\n  \n  [Financial Services and More](https:\/\/www.singpost.com\/more-services \"Financial Services and More\")\n- [Support Center](https:\/\/www.singpost.com\/support-centre \"Support Center\")\n\n## Category toggle Menu\n[Personal](https:\/\/www.singpost.com\/ \"Personal\")\n\n[Business](https:\/\/www.singpost.com\/business \"Business\")\n\n[About Us](https:\/\/www.singpost.com\/about-us \"About Us\")\n\nFollow us at:\n\n© 2026 Singapore Post Limited. All Rights Reserved.\n\n[Home![Home](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/home-icon.svg)](https:\/\/www.singpost.com\/ \"Home\")[Track Items](https:\/\/www.singpost.com\/track-items \"Track Items\")\n\n[Back]()\n\n## Track Your Item Here\n## Frequently Asked Questions\nHow can I trace\/check the status of a letter\/parcel?\n\nIf your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter\/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us.\n\nCan I track my item if I do not have my tracking number?\n\nWe apologise that we will be unable to trace mails without a tracking number.\n\nHow long does it take what are the rates for my item to arrive at its destination?\n\nUse our [Service Finder](https:\/\/www.singpost.com\/send-receive\/send-within-singapore) to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time.\n\nWhat happens if the Recipient did not receive my SmartPac?\n\nPlease quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via our enquiry form. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and\/or details are incorrect or incomplete.\n\nWhere can I find more information on the location and opening hours of post offices?\n\nPlease visit [https:\/\/www.singpost.com\/locate-us](https:\/\/www.singpost.com\/locate-us) for more details.\n\n*Delivery Notification (Registered Service)*\n\nWhat is the difference between Basic and Registered mail?\n\nUnlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S\\$68 per article or the declared value of the content, whichever is lower.\n\nHow do I know the status of my registered mail?\n\nUse our Track Item feature under Quick Tasks to get the status of your letter\/parcel. For overseas registered mail, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available\n\nHow much will I be compensated if my registered mail item is lost?\n\nThe maximum liability of SingPost is limited to S\\$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required.\n\nHow long will my Registered item be available at the post office for collection?\n\nRegistered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender.\n\nFor example, if you receive the Delivery Notification Card dated on Monday, the item will be available for collection until Friday in the following week.\n\nHow do you determine which post office to redirect my Registered item to?\n\nThe designated post office is determined by the recipient's address. Please visit [https:\/\/www.singpost.com\/locate-us](https:\/\/www.singpost.com\/locate-us) for the location and opening hours of our post offices.\n\nI am unable to collect the Registered item at the designated post office. Can I redirect it to another post office or POPStation?\n\nYour Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf.\n\nCan I extend the collection period for my Registered item as I am currently overseas?\n\nYou may subscribe to the Mail Retention Service for SingPost to retain your items for a specific time period. Alternatively, you may download the Delivery Notification card [here](https:\/\/www.singpost.com\/sites\/default\/files\/2024-12\/Registered_Service_CNA%20Card_V202411.pdf) to authorize someone else to collect the item(s) on your behalf.\n\nI don't want to collect my Registered item from the post office, can you arrange redelivery or leave at doorstep instead?\n\nThere will only be one delivery attempt to your doorstep for Registered items. We regret that there will not be any redelivery attempts to the doorstep for Registered items as it requires the recipient’s signature for delivery, and we cannot leave the item at your doorstep.\n\nWhy don't you call me before the delivery of Registered item?\n\nCalls are only made for our Scheduled Delivery service and this does not apply to Registered items hence no calls will be made prior to delivery.\n\nCan I authorize someone to collect the Registered item on my behalf?\n\nYes, you may authorize another person to collect the Registered item on your behalf. Please fill in the personal particulars on the Delivery Notification Card and you may download it [here](https:\/\/www.singpost.com\/sites\/default\/files\/2024-12\/Registered_Service_CNA%20Card_V202411.pdf) if you do not have one. You will need to fill in one Delivery Notification Card for each Registered item that you are collecting.\n\nWho can I authorize to collect the Registered item on behalf?\n\nYou may authorize any person who is holding a valid Identity Card to collect the Registered item on your behalf.\n\nDo I need to make an appointment before going down to the post office to collect the Registered item?\n\nNo appointment is required. You may visit the designated post office to collect the Registered item in the next 10 working days from the date of delivery attempt.\n\nWhat document(s) do I or my authorized person bring to collect the Registered item?\n\nPlease bring along your NRIC and the Delivery Notification Card(s) to collect your item(s). A company stamp is required for item(s) addressed to a company.\n\n*Delivery Notification (Parcel)*\n\nCan I redirect my Parcel item to the post office for self collection?\n\nRedirection to the Post Office is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.\n\nCan I redirect my Parcel item to POPSstation?\n\nRedirection to the POPStation is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.\n\nCan I redirect my Parcel item to another address?\n\nSingPost will deliver the item according to the recipient address as indicated by the sender. The item will be returned to the sender after three delivery attempts.\n\nI will not be at home for the next few days, can I schedule the delivery of my Parcel item on (date)? or leave at doorstep?\n\nYou may request for us to leave your Parcel at the doorstep. Please contact our customer service at 1605 for assistance. By authorizing SingPost to leave your Parcel at a designated location, SingPost is released from all liability for any loss or damage that may result from delivery of the Parcel according to the customer's request.\n\nWhat time is the redelivery time for Parcel item?\n\nWe will attempt to re-deliver your Parcel item within the next few working days (Mondays to Fridays 9:00am to 10:00pm)\n\n[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/header-quick-tool-track-items.svg)Track Items](https:\/\/www.singpost.com\/track-items \"Track Items\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/header-quick-tool-calculate-postage.svg)Rate Calculator](https:\/\/www.singpost.com\/rate-calculator \"Rate Calculator\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/header-quick-tool-find-costal-code.svg)Find Postal Code](https:\/\/www.singpost.com\/find-postal-code \"Find Postal Code\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/header-quick-tool-locate-us.svg)Locate Us](https:\/\/www.singpost.com\/locate-us \"Locate Us\")[![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/header-quick-tool-item-enquiry.svg)Item Enquiry](https:\/\/www.singpost.com\/item-enquiry \"Item Enquiry\")\n\n![search icon](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/header-quck-tool-search.svg)![x](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/close-white-icon.svg)Quick Tools\n\n![x](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/close-white-icon.svg)\n\n[![Singapore Post](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/singpost-logo-white.png)](https:\/\/www.singpost.com\/track-items \"Singapore Post\")\n\n[Track & Trace](https:\/\/www.singpost.com\/track-items \"Track & Trace\")\n\n[Calculate Postage](https:\/\/www.singpost.com\/track-items \"Calculate Postage\")\n\n[Find Postal Code](https:\/\/www.singpost.com\/track-items \"Find Postal Code\")\n\n[Locate Us](https:\/\/www.singpost.com\/track-items \"Locate Us\")\n\n[Item Enquiry](https:\/\/www.singpost.com\/track-items)\n\nFollow us at:\n\n[Go TO TOP](https:\/\/www.singpost.com\/track-items \"Go TO TOP\")\n\n![Singpost Logo](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/sgp-logo-white.svg)\n\nFollow us at:\n\n- [![Facebook Logo](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/fb-icon.svg)](https:\/\/www.facebook.com\/singpost)\n- [![Linkedin Logo](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/linkedin-icon.svg)](https:\/\/www.linkedin.com\/company\/singapore-post-ltd\/)\n- [![Instagram Logo](https:\/\/www.singpost.com\/themes\/singpostd9\/assets\/images\/ig-icon.svg)](https:\/\/www.instagram.com\/mysingpost\/)\n\n- [Send & Receive](https:\/\/www.singpost.com\/send-receive \"Send & Receive\")\n- [Sending within Singapore](https:\/\/www.singpost.com\/send-receive\/send-within-singapore \"Sending within Singapore\")\n- [Sending Overseas](https:\/\/www.singpost.com\/send-receive\/send-overseas \"Sending Overseas\")\n- [Receive Mail \/ Parcel](https:\/\/www.singpost.com\/send-receive\/receive-mail-parcel \"Receive Mail \/ Parcel\")\n\n- Shop\n- [Stamps and Gifts](https:\/\/shop.singpost.com\/ \"Stamps and Gifts\")\n- [Packing Materials](https:\/\/www.singpost.com\/shop\/packing-materials-post-office \"Packing Materials\")\n- [vPOST](https:\/\/vpost.com\/sg\/ \"vPOST\")\n\n- [Pay](https:\/\/www.singpost.com\/pay \"Pay\")\n- [Government Fines](https:\/\/www.singpost.com\/pay\/government-fines \"Government Fines\")\n- [Government Bills](https:\/\/www.singpost.com\/pay\/government-bills \"Government Bills\")\n- [Credit Card & Loans](https:\/\/www.singpost.com\/pay\/creditcard-loans \"Credit Card & Loans\")\n- [Healthcare](https:\/\/www.singpost.com\/pay\/healthcare-bills \"Healthcare\")\n- [Insurance](https:\/\/www.singpost.com\/pay\/insurance-bills \"Insurance\")\n- [Telco](https:\/\/www.singpost.com\/pay\/telco-bills \"Telco\")\n- [Top-Ups](https:\/\/www.singpost.com\/pay\/top-ups \"Top-Ups\")\n- [Town Council](https:\/\/www.singpost.com\/pay\/towncouncil-bills \"Town Council\")\n- [Others](https:\/\/www.singpost.com\/pay\/other-bills \"Others\")\n\n- [Other Services](https:\/\/www.singpost.com\/more-services \"Other Services\")\n- [Financial Services](https:\/\/www.singpost.com\/other-services\/financial-services \"Financial Services\")\n- [Money Services](https:\/\/www.singpost.com\/more-services\/money\/posb-dbs \"Money Services\")\n- [Applications \/ Collections](https:\/\/www.singpost.com\/other-services\/applications-collections \"Applications \/ Collections\")\n\n- [Business Solutions](https:\/\/www.singpost.com\/business \"Business Solutions\")\n- [Logistics Solutions](https:\/\/www.singpost.com\/business\/logistic-solutions \"Logistics Solutions\")\n- [Delivery & Returns (Outside of Singapore)](https:\/\/www.singpost.com\/business\/logistic-solutions\/delivery-returns-outside-singapore \"Delivery & Returns\")\n- [Mail Solutions](https:\/\/www.singpost.com\/business\/mail-solutions \"Mail Solutions\")\n- [Marketing Solutions](https:\/\/www.singpost.com\/business\/marketing-solutions \"Marketing Solutions\")\n- [Property Solutions](https:\/\/www.singpost.com\/business\/property-solutions \"Property Solutions\")\n\n- [About Us](https:\/\/www.singpost.com\/about-us \"About Us\")\n\n© 2026 Singapore Post Limited. All Rights Reserved.\n\n- [Support Center](https:\/\/www.singpost.com\/support-centre)\n- [Privacy Policy](https:\/\/www.singpost.com\/privacy-policy)\n- [Online Security & You](https:\/\/www.singpost.com\/online-security-you)\n- [Terms of Use](https:\/\/www.singpost.com\/terms-use)\n- [Sitemap](https:\/\/www.singpost.com\/sitemap)\n\n[![ClickCease](https:\/\/monitor.clickcease.com\/)](https:\/\/www.clickcease.com\/)\n\n![](https:\/\/www.facebook.com\/tr?id=2054436978109789&ev=PageView&noscript=1)","attrs_readable_markdown":"## Frequently Asked Questions\nIf your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter\/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us.\n\nWe apologise that we will be unable to trace mails without a tracking number.\n\nUse our [Service Finder](https:\/\/www.singpost.com\/send-receive\/send-within-singapore) to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time.\n\nPlease quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via our enquiry form. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and\/or details are incorrect or incomplete.\n\nPlease visit <https:\/\/www.singpost.com\/locate-us> for more details.\n\n*Delivery Notification (Registered Service)*\n\nUnlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S\\$68 per article or the declared value of the content, whichever is lower.\n\nUse our Track Item feature under Quick Tasks to get the status of your letter\/parcel. For overseas registered mail, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available\n\nThe maximum liability of SingPost is limited to S\\$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required.\n\nRegistered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender.\n\nFor example, if you receive the Delivery Notification Card dated on Monday, the item will be available for collection until Friday in the following week.\n\nThe designated post office is determined by the recipient's address. Please visit <https:\/\/www.singpost.com\/locate-us> for the location and opening hours of our post offices.\n\nYour Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf.\n\nYou may subscribe to the Mail Retention Service for SingPost to retain your items for a specific time period. Alternatively, you may download the Delivery Notification card [here](https:\/\/www.singpost.com\/sites\/default\/files\/2024-12\/Registered_Service_CNA%20Card_V202411.pdf) to authorize someone else to collect the item(s) on your behalf.\n\nThere will only be one delivery attempt to your doorstep for Registered items. We regret that there will not be any redelivery attempts to the doorstep for Registered items as it requires the recipient’s signature for delivery, and we cannot leave the item at your doorstep.\n\nCalls are only made for our Scheduled Delivery service and this does not apply to Registered items hence no calls will be made prior to delivery.\n\nYes, you may authorize another person to collect the Registered item on your behalf. Please fill in the personal particulars on the Delivery Notification Card and you may download it [here](https:\/\/www.singpost.com\/sites\/default\/files\/2024-12\/Registered_Service_CNA%20Card_V202411.pdf) if you do not have one. You will need to fill in one Delivery Notification Card for each Registered item that you are collecting.\n\nYou may authorize any person who is holding a valid Identity Card to collect the Registered item on your behalf.\n\nNo appointment is required. You may visit the designated post office to collect the Registered item in the next 10 working days from the date of delivery attempt.\n\nPlease bring along your NRIC and the Delivery Notification Card(s) to collect your item(s). A company stamp is required for item(s) addressed to a company.\n\n*Delivery Notification (Parcel)*\n\nRedirection to the Post Office is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.\n\nRedirection to the POPStation is not allowed. We will attempt to re-deliver your Parcel item within the next few working days.\n\nSingPost will deliver the item according to the recipient address as indicated by the sender. The item will be returned to the sender after three delivery attempts.\n\nYou may request for us to leave your Parcel at the doorstep. Please contact our customer service at 1605 for assistance. By authorizing SingPost to leave your Parcel at a designated location, SingPost is released from all liability for any loss or damage that may result from delivery of the Parcel according to the customer's request.\n\nWe will attempt to re-deliver your Parcel item within the next few working days (Mondays to Fridays 9:00am to 10:00pm)","meta_canonical":null}

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URL	https://www.singpost.com/track-items
Last Crawled	2026-04-06 17:37:21 (13 hours ago)
First Indexed	2015-06-02 14:49:47 (10 years ago)
HTTP Status Code	200
Meta Title	Track Items \| Singapore Post
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Boilerpipe Text	Frequently Asked Questions If your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us. We apologise that we will be unable to trace mails without a tracking number. Use our Service Finder to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time. Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via our enquiry form. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete. Please visit https://www.singpost.com/locate-us for more details. Delivery Notification (Registered Service) Unlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S$68 per article or the declared value of the content, whichever is lower. Use our Track Item feature under Quick Tasks to get the status of your letter/parcel. For overseas registered mail, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required. Registered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender. For example, if you receive the Delivery Notification Card dated on Monday, the item will be available for collection until Friday in the following week. The designated post office is determined by the recipient's address. Please visit https://www.singpost.com/locate-us for the location and opening hours of our post offices. Your Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf. You may subscribe to the Mail Retention Service for SingPost to retain your items for a specific time period. Alternatively, you may download the Delivery Notification card here to authorize someone else to collect the item(s) on your behalf. There will only be one delivery attempt to your doorstep for Registered items. We regret that there will not be any redelivery attempts to the doorstep for Registered items as it requires the recipient’s signature for delivery, and we cannot leave the item at your doorstep. Calls are only made for our Scheduled Delivery service and this does not apply to Registered items hence no calls will be made prior to delivery. Yes, you may authorize another person to collect the Registered item on your behalf. Please fill in the personal particulars on the Delivery Notification Card and you may download it here if you do not have one. You will need to fill in one Delivery Notification Card for each Registered item that you are collecting. You may authorize any person who is holding a valid Identity Card to collect the Registered item on your behalf. No appointment is required. You may visit the designated post office to collect the Registered item in the next 10 working days from the date of delivery attempt. Please bring along your NRIC and the Delivery Notification Card(s) to collect your item(s). A company stamp is required for item(s) addressed to a company. Delivery Notification (Parcel) Redirection to the Post Office is not allowed. We will attempt to re-deliver your Parcel item within the next few working days. Redirection to the POPStation is not allowed. We will attempt to re-deliver your Parcel item within the next few working days. SingPost will deliver the item according to the recipient address as indicated by the sender. The item will be returned to the sender after three delivery attempts. You may request for us to leave your Parcel at the doorstep. Please contact our customer service at 1605 for assistance. By authorizing SingPost to leave your Parcel at a designated location, SingPost is released from all liability for any loss or damage that may result from delivery of the Parcel according to the customer's request. We will attempt to re-deliver your Parcel item within the next few working days (Mondays to Fridays 9:00am to 10:00pm)
Markdown	[Personal](https://www.singpost.com/ "Personal")[Business](https://www.singpost.com/business "Business") [About Us](https://www.singpost.com/about-us "About Us") [Investor Relations](https://www.singpost.com/about-us/investor-relations "Investor Relations")[Careers](https://www.singpost.com/about-us/careers "Careers") [Media Centre](https://www.singpost.com/about-us/media-centre "Media Centre") [Contact Us](https://www.singpost.com/contact-us "Contact Us") [FAQ](https://www.singpost.com/support-centre "FAQ") [![Singapore Post](https://www.singpost.com/themes/singpostd9/logo.png)](https://www.singpost.com/ "Singapore Post") - [Send & Receive](https://www.singpost.com/send-receive "Send & Receive") - - [Sending within Singapore](https://www.singpost.com/send-receive/send-within-singapore "Sending within Singapore") - [Registered Service (Singapore)](https://www.singpost.com/send-receive/sending-within-singapore/registered-service-singapore "Registered Service (Singapore)") - [Mail Services (Local)](https://www.singpost.com/send-receive/sending-within-singapore/mail-services-local "Mail Services (Local)") - [SingPost@MyBlock](https://www.singpost.com/singpostatmyblock "SingPost@MyBlock") - [Tracked Services](https://www.singpost.com/send-receive/sending-within-singapore/tracked-services "Tracked Services") - [Postage-paid Products](https://www.singpost.com/send-receive/sending-within-singapore/postage-paid-products "Postage-paid Products") - [Speedpost Singapore Delivery](https://www.singpost.com/send-receive/sending-within-singapore/speedpost-singapore-delivery/speedpost-standard "Speedpost Singapore Delivery") - [Sending Overseas](https://www.singpost.com/send-receive/send-overseas "Sending Overseas") - [Ordinary Mail (Overseas)](https://www.singpost.com/send-receive/send-overseas/ordinary-mail-overseas "Ordinary Mail (Overseas)") - [Registered Service (International)](https://www.singpost.com/send-receive/sending-overseas/registered-service-international "Registered Service (International)") - [Speedpost International Delivery](https://www.singpost.com/send-receive/sending-overseas/speedpost-international-delivery "Speedpost International Delivery") - [Declaration](https://www.singpost.com/declaration "Declaration") - [Receive Mail / Parcel](https://www.singpost.com/send-receive/receive-mail-parcel "Receive Mail / Parcel") - [PRIVY](https://www.singpost.com/send-receive/receive-mail-parcel/privy "PRIVY") - [Rent a P.O. Box](https://www.singpost.com/send-receive/receive-mail-parcel/rent-po-box " Rent a P.O. Box") - [Mail Retention Service](https://www.singpost.com/send-receive/receive-mail-parcel/mail-retention-service "Mail Retention Service") - [Mail Redirection Service](https://www.singpost.com/send-receive/receive-mail-parcel/mail-redirection-service "Mail Redirection Service") - [My Mail Box (Residential)](https://www.singpost.com/send-receive/receive-mail-parcel/my-mail-box-residential "My Mail Box (Residential)") - [Collection Points](https://www.singpost.com/send-receive/receive-mail-parcel/collection-points "Collection Points") - [Service Announcements](https://www.singpost.com/send-receive/service-announcements "Service Announcements") - [Delivery Rates](https://www.singpost.com/send-receive/sending-within-singapore/delivery-rates "Delivery Rates") - [Rate Calculator](https://www.singpost.com/rate-calculator "Rate Calculator") - - [Registered Service (Singapore)](https://www.singpost.com/send-receive/sending-within-singapore/registered-service-singapore "Registered Service (Singapore)") - [Mail Services (Local)](https://www.singpost.com/send-receive/sending-within-singapore/mail-services-local "Mail Services (Local)") - [Tracked Services](https://www.singpost.com/send-receive/sending-within-singapore/tracked-services "Tracked Services") - [Postage-paid Products](https://www.singpost.com/send-receive/sending-within-singapore/postage-paid-products "Postage-paid Products") - [Speedpost Singapore Delivery](https://www.singpost.com/send-receive/sending-within-singapore/speedpost-singapore-delivery/speedpost-standard "Speedpost Singapore Delivery") - [Shop](https://shop.singpost.com/ "Shop") - - [Stamps and Gifts](https://shop.singpost.com/ "Stamps and Gifts") - [Packing Materials](https://www.singpost.com/shop/packing-materials-post-office "Packing Materials") - [vPost](https://vpost.com/ "vPost") - [Pay](https://www.singpost.com/pay " Pay") - - [Credit Card & Loans](https://www.singpost.com/pay/creditcard-loans "Credit Card & Loans") - [Government Fines](https://www.singpost.com/pay/government-fines "Government Fines") - 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All Rights Reserved. [Home![Home](https://www.singpost.com/themes/singpostd9/assets/images/home-icon.svg)](https://www.singpost.com/ "Home")[Track Items](https://www.singpost.com/track-items "Track Items") [Back]() ## Track Your Item Here ## Frequently Asked Questions How can I trace/check the status of a letter/parcel? If your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us. Can I track my item if I do not have my tracking number? We apologise that we will be unable to trace mails without a tracking number. How long does it take what are the rates for my item to arrive at its destination? Use our [Service Finder](https://www.singpost.com/send-receive/send-within-singapore) to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time. What happens if the Recipient did not receive my SmartPac? Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via our enquiry form. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete. Where can I find more information on the location and opening hours of post offices? Please visit [https://www.singpost.com/locate-us](https://www.singpost.com/locate-us) for more details. Delivery Notification (Registered Service) What is the difference between Basic and Registered mail? Unlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S\$68 per article or the declared value of the content, whichever is lower. How do I know the status of my registered mail? Use our Track Item feature under Quick Tasks to get the status of your letter/parcel. For overseas registered mail, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available How much will I be compensated if my registered mail item is lost? The maximum liability of SingPost is limited to S\$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required. How long will my Registered item be available at the post office for collection? Registered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender. For example, if you receive the Delivery Notification Card dated on Monday, the item will be available for collection until Friday in the following week. How do you determine which post office to redirect my Registered item to? The designated post office is determined by the recipient's address. Please visit [https://www.singpost.com/locate-us](https://www.singpost.com/locate-us) for the location and opening hours of our post offices. I am unable to collect the Registered item at the designated post office. Can I redirect it to another post office or POPStation? Your Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf. Can I extend the collection period for my Registered item as I am currently overseas? You may subscribe to the Mail Retention Service for SingPost to retain your items for a specific time period. Alternatively, you may download the Delivery Notification card [here](https://www.singpost.com/sites/default/files/2024-12/Registered_Service_CNA%20Card_V202411.pdf) to authorize someone else to collect the item(s) on your behalf. I don't want to collect my Registered item from the post office, can you arrange redelivery or leave at doorstep instead? There will only be one delivery attempt to your doorstep for Registered items. We regret that there will not be any redelivery attempts to the doorstep for Registered items as it requires the recipient’s signature for delivery, and we cannot leave the item at your doorstep. Why don't you call me before the delivery of Registered item? Calls are only made for our Scheduled Delivery service and this does not apply to Registered items hence no calls will be made prior to delivery. Can I authorize someone to collect the Registered item on my behalf? Yes, you may authorize another person to collect the Registered item on your behalf. Please fill in the personal particulars on the Delivery Notification Card and you may download it [here](https://www.singpost.com/sites/default/files/2024-12/Registered_Service_CNA%20Card_V202411.pdf) if you do not have one. You will need to fill in one Delivery Notification Card for each Registered item that you are collecting. Who can I authorize to collect the Registered item on behalf? You may authorize any person who is holding a valid Identity Card to collect the Registered item on your behalf. Do I need to make an appointment before going down to the post office to collect the Registered item? No appointment is required. You may visit the designated post office to collect the Registered item in the next 10 working days from the date of delivery attempt. What document(s) do I or my authorized person bring to collect the Registered item? Please bring along your NRIC and the Delivery Notification Card(s) to collect your item(s). A company stamp is required for item(s) addressed to a company. Delivery Notification (Parcel) Can I redirect my Parcel item to the post office for self collection? Redirection to the Post Office is not allowed. We will attempt to re-deliver your Parcel item within the next few working days. Can I redirect my Parcel item to POPSstation? Redirection to the POPStation is not allowed. We will attempt to re-deliver your Parcel item within the next few working days. Can I redirect my Parcel item to another address? SingPost will deliver the item according to the recipient address as indicated by the sender. The item will be returned to the sender after three delivery attempts. I will not be at home for the next few days, can I schedule the delivery of my Parcel item on (date)? or leave at doorstep? You may request for us to leave your Parcel at the doorstep. Please contact our customer service at 1605 for assistance. By authorizing SingPost to leave your Parcel at a designated location, SingPost is released from all liability for any loss or damage that may result from delivery of the Parcel according to the customer's request. What time is the redelivery time for Parcel item? We will attempt to re-deliver your Parcel item within the next few working days (Mondays to Fridays 9:00am to 10:00pm) [![search icon](https://www.singpost.com/themes/singpostd9/assets/images/header-quick-tool-track-items.svg)Track Items](https://www.singpost.com/track-items "Track Items")[![search icon](https://www.singpost.com/themes/singpostd9/assets/images/header-quick-tool-calculate-postage.svg)Rate Calculator](https://www.singpost.com/rate-calculator "Rate Calculator")[![search icon](https://www.singpost.com/themes/singpostd9/assets/images/header-quick-tool-find-costal-code.svg)Find Postal Code](https://www.singpost.com/find-postal-code "Find Postal Code")[![search icon](https://www.singpost.com/themes/singpostd9/assets/images/header-quick-tool-locate-us.svg)Locate Us](https://www.singpost.com/locate-us "Locate Us")[![search icon](https://www.singpost.com/themes/singpostd9/assets/images/header-quick-tool-item-enquiry.svg)Item Enquiry](https://www.singpost.com/item-enquiry "Item Enquiry") ![search icon](https://www.singpost.com/themes/singpostd9/assets/images/header-quck-tool-search.svg)![x](https://www.singpost.com/themes/singpostd9/assets/images/close-white-icon.svg)Quick Tools ![x](https://www.singpost.com/themes/singpostd9/assets/images/close-white-icon.svg) [![Singapore Post](https://www.singpost.com/themes/singpostd9/assets/images/singpost-logo-white.png)](https://www.singpost.com/track-items "Singapore Post") [Track & Trace](https://www.singpost.com/track-items "Track & Trace") [Calculate Postage](https://www.singpost.com/track-items "Calculate Postage") [Find Postal Code](https://www.singpost.com/track-items "Find Postal Code") [Locate Us](https://www.singpost.com/track-items "Locate Us") [Item Enquiry](https://www.singpost.com/track-items) Follow us at: [Go TO TOP](https://www.singpost.com/track-items "Go TO TOP") ![Singpost Logo](https://www.singpost.com/themes/singpostd9/assets/images/sgp-logo-white.svg) Follow us at: - [![Facebook Logo](https://www.singpost.com/themes/singpostd9/assets/images/fb-icon.svg)](https://www.facebook.com/singpost) - [![Linkedin Logo](https://www.singpost.com/themes/singpostd9/assets/images/linkedin-icon.svg)](https://www.linkedin.com/company/singapore-post-ltd/) - [![Instagram Logo](https://www.singpost.com/themes/singpostd9/assets/images/ig-icon.svg)](https://www.instagram.com/mysingpost/) - [Send & Receive](https://www.singpost.com/send-receive "Send & Receive") - [Sending within Singapore](https://www.singpost.com/send-receive/send-within-singapore "Sending within Singapore") - [Sending Overseas](https://www.singpost.com/send-receive/send-overseas "Sending Overseas") - [Receive Mail / Parcel](https://www.singpost.com/send-receive/receive-mail-parcel "Receive Mail / Parcel") - Shop - [Stamps and Gifts](https://shop.singpost.com/ "Stamps and Gifts") - [Packing Materials](https://www.singpost.com/shop/packing-materials-post-office "Packing Materials") - [vPOST](https://vpost.com/sg/ "vPOST") - [Pay](https://www.singpost.com/pay "Pay") - [Government Fines](https://www.singpost.com/pay/government-fines "Government Fines") - [Government Bills](https://www.singpost.com/pay/government-bills "Government Bills") - [Credit Card & Loans](https://www.singpost.com/pay/creditcard-loans "Credit Card & Loans") - [Healthcare](https://www.singpost.com/pay/healthcare-bills "Healthcare") - [Insurance](https://www.singpost.com/pay/insurance-bills "Insurance") - [Telco](https://www.singpost.com/pay/telco-bills "Telco") - [Top-Ups](https://www.singpost.com/pay/top-ups "Top-Ups") - [Town Council](https://www.singpost.com/pay/towncouncil-bills "Town Council") - [Others](https://www.singpost.com/pay/other-bills "Others") - [Other Services](https://www.singpost.com/more-services "Other Services") - [Financial Services](https://www.singpost.com/other-services/financial-services "Financial Services") - [Money Services](https://www.singpost.com/more-services/money/posb-dbs "Money Services") - [Applications / Collections](https://www.singpost.com/other-services/applications-collections "Applications / Collections") - [Business Solutions](https://www.singpost.com/business "Business Solutions") - [Logistics Solutions](https://www.singpost.com/business/logistic-solutions "Logistics Solutions") - [Delivery & Returns (Outside of Singapore)](https://www.singpost.com/business/logistic-solutions/delivery-returns-outside-singapore "Delivery & Returns") - [Mail Solutions](https://www.singpost.com/business/mail-solutions "Mail Solutions") - [Marketing Solutions](https://www.singpost.com/business/marketing-solutions "Marketing Solutions") - [Property Solutions](https://www.singpost.com/business/property-solutions "Property Solutions") - [About Us](https://www.singpost.com/about-us "About Us") © 2026 Singapore Post Limited. 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Readable Markdown	## Frequently Asked Questions If your item does not have a tracking number, it means that your item is sent via Basic Mail. Basic Mail is not tracked nor traceable. If your item is sent via Registered Service, use our Track Item feature under Quick Tasks to get the status of your letter/parcel. Alternatively, you can fill up an enquiry form which is obtainable at all post offices, attach the Registered Service receipt and present at our post office for us to follow up with the country of destination. It takes between 1 to 3 weeks for the country of destination to revert back to us. We apologise that we will be unable to trace mails without a tracking number. Use our [Service Finder](https://www.singpost.com/send-receive/send-within-singapore) to compare rates and delivery times of all our services and select one best suited for your needs. In addition, items may be subject to customs inspection which may in turn affect the delivery time. Please quote the SmartPac delivery note's number (e.g. SM000000001SG), date of posting, Sender's and Recipient's address and particulars via our enquiry form. We will investigate and revert to you on the outcome of our investigation. There is a possibility of the SmartPac being returned to the Sender if the Recipient's address and/or details are incorrect or incomplete. Please visit <https://www.singpost.com/locate-us> for more details. Delivery Notification (Registered Service) Unlike Basic mail, registered mail offers proof of delivery and limited tracking features. For overseas registered mail, we can check with the postal organisation of the item at its destination if the addressee confirms non–receipt or request for proof of delivery. If an item is declared lost, we will provide compensation of up to S\$68 per article or the declared value of the content, whichever is lower. Use our Track Item feature under Quick Tasks to get the status of your letter/parcel. For overseas registered mail, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination available The maximum liability of SingPost is limited to S\$68.00 per article or the declared value of the content, whichever is lower. There will be no compensation for documents. You may purchase insurance offered by SingPost's insurers, if required. Registered items will be placed at the designated post office for the next 10 working days (Mondays to Fridays excluding Saturdays, Sundays and Public Holidays). If items are not collected after 10 working days, it will be sent back to the sender. For example, if you receive the Delivery Notification Card dated on Monday, the item will be available for collection until Friday in the following week. The designated post office is determined by the recipient's address. Please visit <https://www.singpost.com/locate-us> for the location and opening hours of our post offices. Your Registered items will be placed at the designated post office for the next 10 working days. Transfers or redirection of items to another post office or POPStations are not allowed. However, you may authorize someone else to collect the item(s) on your behalf. You may subscribe to the Mail Retention Service for SingPost to retain your items for a specific time period. Alternatively, you may download the Delivery Notification card [here](https://www.singpost.com/sites/default/files/2024-12/Registered_Service_CNA%20Card_V202411.pdf) to authorize someone else to collect the item(s) on your behalf. There will only be one delivery attempt to your doorstep for Registered items. We regret that there will not be any redelivery attempts to the doorstep for Registered items as it requires the recipient’s signature for delivery, and we cannot leave the item at your doorstep. Calls are only made for our Scheduled Delivery service and this does not apply to Registered items hence no calls will be made prior to delivery. Yes, you may authorize another person to collect the Registered item on your behalf. Please fill in the personal particulars on the Delivery Notification Card and you may download it [here](https://www.singpost.com/sites/default/files/2024-12/Registered_Service_CNA%20Card_V202411.pdf) if you do not have one. You will need to fill in one Delivery Notification Card for each Registered item that you are collecting. You may authorize any person who is holding a valid Identity Card to collect the Registered item on your behalf. No appointment is required. You may visit the designated post office to collect the Registered item in the next 10 working days from the date of delivery attempt. Please bring along your NRIC and the Delivery Notification Card(s) to collect your item(s). A company stamp is required for item(s) addressed to a company. Delivery Notification (Parcel) Redirection to the Post Office is not allowed. We will attempt to re-deliver your Parcel item within the next few working days. Redirection to the POPStation is not allowed. We will attempt to re-deliver your Parcel item within the next few working days. SingPost will deliver the item according to the recipient address as indicated by the sender. The item will be returned to the sender after three delivery attempts. You may request for us to leave your Parcel at the doorstep. Please contact our customer service at 1605 for assistance. By authorizing SingPost to leave your Parcel at a designated location, SingPost is released from all liability for any loss or damage that may result from delivery of the Parcel according to the customer's request. We will attempt to re-deliver your Parcel item within the next few working days (Mondays to Fridays 9:00am to 10:00pm)
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