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| Meta Title | Expedia Review | PCMag |
| Meta Description | Despite its relative age, Expedia boasts a friendly and modern website that takes some of the error out of the trial and error of online travel reservation. |
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| Boilerpipe Text | If you're booking a trip online, chances are Expedia.com (free) is one of the your first stops—and with good reason. Founded 15 years ago by Microsoft, used by tens of millions of consumers, and stocked with everything from car rentals to cruises, Expedia is a trusted one-stop shop. For international packages in particular, deals abound. And despite its longevity, Expedia boasts a friendly and modern website, an excellent mobile app for
iPhone
users, and partnerships with sites you know and love, including TripAdvisor, Hotwire, and Pronto.
While there's little wrong with Expedia, its fierce competition reveals its limitations. Travelocity (Free) has produced a Customer Bill of Rights. Orbitz (Free) includes
automatic
Price Assurance to guarantee the lowest airfare. And Priceline (Free) has innovated with the Poker-faced Name Your Price offer. While, in my experience, all the search engines return roughly similar results—a full comparison to follow—Expedia hasn't quite innovated to the extent of some of its competitors. This does not diminish the fact Expedia is a fine choice, worthy of its leadership position in Internet-based travel reservations; rather, it simply means consumers have plenty of excellent options.
The Site
Expedia deserves credit for its colorful, accessible, and eminently functional website. Be it vivid images, rollover tabs, or social networking integration—
Facebook
, in particular—Expedia feels young and lively despite its relative seniority. I tested Expedia by searching for flights and building vacations; I loved how easy Expedia made it to upgrade a flight to a vacation.
I began by searching for flights alone, but found it easy to bundle a flight with accommodations by clicking a link tacked to the bottom of each result. You can repurpose departure and arrival information for both flights and flights with hotels using one of two big, bright dedicated buttons.
Unlike younger travel sites, which use predictive text, Expedia shows its age in airport searches. If you haven't memorized your airport codes, chances are the site will kick you to a second page where you manually select airports. For example, Expedia wasn't smart enough to assume that "nyc" or "new york" denoted "All New York Airports." Once your airports are set, Expedia smartens up, saving your search parameters and localizing homepage travel deals based upon your departure airport.
The Flight
Expedia return the search results quickly, though not quite as swiftly as Orbitz. By default, flights are listed by lowest price, though you can sort by number of stops, duration of flight, or departure and arrival times. There's also a matrix—similar to that of Orbitz—that visualizes the best deals by carrier and number of layovers (I honestly don't know how it can take two stops to travel from New York to Portland, Maine). Expedia—like everyone else other than Kayak (Free)—plays it loose when it comes to telling you the final cost of your trip. The actual price is listed in a considerably smaller font than the price
before
taxes and fees.
This isn't to say that Expedia doesn't deserve recognition for disclosure. Without leaving the search page, I was impressed at the degree to which I could examine flight details. For example, my first result predicted a 1,092-mile journey from New York to Miami. With many carriers you can pull up a seat map, in case you care to anticipate your level of claustrophobia. And, despite the boldface preliminary pricing, Expedia allows users to review the full cost breakdown of a flight without leaving the page (see the slideshow).
The Vacation
With vacations—Flights + Hotels—Expedia defaults to "Expedia Picks," with options to sort by price, savings, ratings, hotel name, or city. If you're looking for a specific hotel, you can add a hotel name. If you want a particular amenity, such as high speed Internet or a swimming pool, you can add it as well. At the top of the screen you can pin hotels to a Bing map, which, admittedly, looked a bit stale compared to Google Maps. Mouse over the price information button (i) and you retrieve a price quote, to the penny.
Unlike flights, vacations don't hide the ball. Boldface prices include flight, hotel, taxes, and fees. One thing to watch closely: When booking for more than one traveler, Expedia reveals prices
per person
. While this may seem a bit disingenuous, there are plenty of savings to be found by bundling services and buying for more than one person.
The Price Tag
When it comes to flight availability and pricing, Expedia lands in the middle of the pack. A dispute with American Airlines and American Eagle Airlines left customers without those search results, but, as of
this
month, the carriers have returned to the fold. Expedia also includes a Best Price Guarantee, which, if you're an eagle-eyed consumer, ensures you'll get the best deal available. Here's how it works: If you find a better deal for the same trip online within a day of booking, you can call an 800-number to earn the difference plus a $50 credit. While this is the same deal offered by Travelocity as part of its broader
Customer Bill of Rights
, Orbitz goes a step further in its
Low Price Guarantee
, adding automated fare updates to recent search results.
Ultimately, though, the results were surprisingly consistent in my experience. While I'm reticent to claim any sort of scientific authority in my testing—as anyone who travels knows, airfares fluctuate wildly—I did try and set up two basic controls in my testing: a domestic weekend trip, New York to Miami, a month from my search date; and a second international week-long trip, New York to Lisbon, scheduled six weeks ahead. For both flights, I avoided multiple carriers—who wants to miss a flight walking from one to the next?—and sought three types of airfares: 1) the least expensive overall; 2) the least expensive non-stop; and 3) the shortest possible flight.
As denoted in olive green, the best deals are shared by a number of sites, and often little separates the least and most expensive options. For Miami, it's a matter of a couple dollars; with Lisbon, $14 separates Expedia from the best-priced competitor (a three-way tie between Travelocity, Kayak, and Orbitz), though there's no difference non-stop. The five minutes that separates the durations is too little to squawk about.
Bundling flights with lodging caused more variation. The challenge, however, was finding two hotels—one inexpensive, one recommended—available across the sites, especially difficult internationally. For the Miami vacation, I used the Days Inn Miami Airport North for the least expensive common hotel and the Marriott Doral Golf Resort & Spa as the standard recommended hotel. For the trip to Lisbon, I chose Hotel VIP Executive Madrid as my baseline and Dom Pedro Palace Hotel Lisbon as my preferred option.
As you might expect, the greatest source of variation lies in the international vacation. Sites land within about $50 of one another with Miami; however, as much as $500 separates the least expensive bundles (Kayak and Orbitz) from the most expensive bundle (Priceline) to Lisbon. While Expedia offers the most expensive recommended bundle, it falls in the middle of the least expensive packages. A final note on bundling: while I built my vacations around single occupancy, you can grow savings by booking for more than one passenger at a time. For example, searching for the least expensive Lisbon vacation for two people returned between $100 and $400 in savings per person—$200 to $800 for a couple.
What you draw from these preliminary tests should not be a decisive winner and loser, but rather an aerial view of pricing, and a distant one at that. Each site excels at different with different variables. When it comes to airfare alone, you're safe using any of the sites. If you're building a vacation, I advise using more than one to scope out the best deal. And, naturally, booking for more than one traveler at a time only sweetens the deal.
Liftoff
Expedia—and its kin—has traveled a long way over the years. There are still opportunities for improvement: I'd love a smarter search, more extensive mobile platform support, and a more protective pricing guarantee. I'd also welcome the option to mix and match lodging as you can flight carriers—but that's a broader complaint. Expedia does a fine job organizing a
lot
of information so that it's easily accessible without a lot of clicks. The website is one of the cleanest and most buoyant of the bunch, and that matters, because planning a vacation takes trial and error. For an established site with some spring in its step, choose Expedia as your carry on.
More Home Reference Software:
Expedia
3.5
Pros
Cons
The Bottom Line
Despite its relative age, Expedia boasts a friendly and modern website that takes some of the error out of the trial and error of online travel reservation.
About Our Expert
William Fenton
Contributor
Experience
As a contributing editor, William Fenton specializes in research and education software. In addition to his role at PCMag.com, William is also a Teaching Fellow and Director of the Writing Center at Fordham University Lincoln Center. To learn more about his research interests, visit his homepage or follow him on Academia.edu, LinkedIn, and Twitter.
Latest By William Fenton
Read Full Bio |
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# Expedia Review
[](https://www.pcmag.com/authors/william-fenton)
By [William Fenton](https://www.pcmag.com/authors/william-fenton)
Updated April 29, 2011
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3\.5
What Our Ratings Mean
***
- 5\.0 - Exemplary: Near perfection, ground-breaking
- 4\.5 - Outstanding: Best in class, acts as a benchmark for measuring competitors
- 4\.0 - Excellent: A performance, feature, or value leader in its class, with few shortfalls
- 3\.5 - Good: Does what the product should do, and does so better than many competitors
- 3\.0 - Average: Does what the product should do, and sits in the middle of the pack
- 2\.5 - Fair: We have some reservations, buy with caution
- 2\.0 - Subpar: We do not recommend, buy with extreme caution
- 1\.5 - Poor: Do not buy this product
- 1\.0 - Dismal: Don't even think about buying this product
Read Our [Editorial Mission Statement](https://www.pcmag.com/about/pcmagcom-mission-statement) and [Testing Methodologies](https://www.pcmag.com/about/how-we-test-everything-we-review).
### The Bottom Line
Despite its relative age, Expedia boasts a friendly and modern website that takes some of the error out of the trial and error of online travel reservation.
## Pros & Cons
- Bright, interactive interface.
- Easy to build flight into a vacation.
- Provides previews seat maps, flight information, and airfare without leaving search results.
- TripAssist app for iPhone.
- Low price guarantee requires you do the legwork.
- No predictive texts.
- Hides actual costs.
If you're booking a trip online, chances are Expedia.com (free) is one of the your first stops—and with good reason. Founded 15 years ago by Microsoft, used by tens of millions of consumers, and stocked with everything from car rentals to cruises, Expedia is a trusted one-stop shop. For international packages in particular, deals abound. And despite its longevity, Expedia boasts a friendly and modern website, an excellent mobile app for [iPhone](https://www.pcmag.com/categories/mobile-phones) users, and partnerships with sites you know and love, including TripAdvisor, Hotwire, and Pronto.
While there's little wrong with Expedia, its fierce competition reveals its limitations. Travelocity (Free) has produced a Customer Bill of Rights. Orbitz (Free) includes *automatic* Price Assurance to guarantee the lowest airfare. And Priceline (Free) has innovated with the Poker-faced Name Your Price offer. While, in my experience, all the search engines return roughly similar results—a full comparison to follow—Expedia hasn't quite innovated to the extent of some of its competitors. This does not diminish the fact Expedia is a fine choice, worthy of its leadership position in Internet-based travel reservations; rather, it simply means consumers have plenty of excellent options.
**The Site**
Expedia deserves credit for its colorful, accessible, and eminently functional website. Be it vivid images, rollover tabs, or social networking integration—[Facebook](https://www.pcmag.com/archive/facebook-fall-2010-238629), in particular—Expedia feels young and lively despite its relative seniority. I tested Expedia by searching for flights and building vacations; I loved how easy Expedia made it to upgrade a flight to a vacation.
I began by searching for flights alone, but found it easy to bundle a flight with accommodations by clicking a link tacked to the bottom of each result. You can repurpose departure and arrival information for both flights and flights with hotels using one of two big, bright dedicated buttons.
Unlike younger travel sites, which use predictive text, Expedia shows its age in airport searches. If you haven't memorized your airport codes, chances are the site will kick you to a second page where you manually select airports. For example, Expedia wasn't smart enough to assume that "nyc" or "new york" denoted "All New York Airports." Once your airports are set, Expedia smartens up, saving your search parameters and localizing homepage travel deals based upon your departure airport.
**The Flight**
Expedia return the search results quickly, though not quite as swiftly as Orbitz. By default, flights are listed by lowest price, though you can sort by number of stops, duration of flight, or departure and arrival times. There's also a matrix—similar to that of Orbitz—that visualizes the best deals by carrier and number of layovers (I honestly don't know how it can take two stops to travel from New York to Portland, Maine). Expedia—like everyone else other than Kayak (Free)—plays it loose when it comes to telling you the final cost of your trip. The actual price is listed in a considerably smaller font than the price *before* taxes and fees.
This isn't to say that Expedia doesn't deserve recognition for disclosure. Without leaving the search page, I was impressed at the degree to which I could examine flight details. For example, my first result predicted a 1,092-mile journey from New York to Miami. With many carriers you can pull up a seat map, in case you care to anticipate your level of claustrophobia. And, despite the boldface preliminary pricing, Expedia allows users to review the full cost breakdown of a flight without leaving the page (see the slideshow).
**The Vacation**
With vacations—Flights + Hotels—Expedia defaults to "Expedia Picks," with options to sort by price, savings, ratings, hotel name, or city. If you're looking for a specific hotel, you can add a hotel name. If you want a particular amenity, such as high speed Internet or a swimming pool, you can add it as well. At the top of the screen you can pin hotels to a Bing map, which, admittedly, looked a bit stale compared to Google Maps. Mouse over the price information button (i) and you retrieve a price quote, to the penny.
Unlike flights, vacations don't hide the ball. Boldface prices include flight, hotel, taxes, and fees. One thing to watch closely: When booking for more than one traveler, Expedia reveals prices *per person*. While this may seem a bit disingenuous, there are plenty of savings to be found by bundling services and buying for more than one person.
## The Price Tag and Liftoff
**The Price Tag**
When it comes to flight availability and pricing, Expedia lands in the middle of the pack. A dispute with American Airlines and American Eagle Airlines left customers without those search results, but, as of *this* month, the carriers have returned to the fold. Expedia also includes a Best Price Guarantee, which, if you're an eagle-eyed consumer, ensures you'll get the best deal available. Here's how it works: If you find a better deal for the same trip online within a day of booking, you can call an 800-number to earn the difference plus a \$50 credit. While this is the same deal offered by Travelocity as part of its broader [Customer Bill of Rights](http://www.travelocity.com/about/main/0,,%7CABOUT,00.html "(Opens in a new tab)"), Orbitz goes a step further in its [Low Price Guarantee](http://www.orbitz.com/info/win?id=lowPriceGuaranteeTerms&popupsDisabled=true "(Opens in a new tab)"), adding automated fare updates to recent search results.
Ultimately, though, the results were surprisingly consistent in my experience. While I'm reticent to claim any sort of scientific authority in my testing—as anyone who travels knows, airfares fluctuate wildly—I did try and set up two basic controls in my testing: a domestic weekend trip, New York to Miami, a month from my search date; and a second international week-long trip, New York to Lisbon, scheduled six weeks ahead. For both flights, I avoided multiple carriers—who wants to miss a flight walking from one to the next?—and sought three types of airfares: 1) the least expensive overall; 2) the least expensive non-stop; and 3) the shortest possible flight.


As denoted in olive green, the best deals are shared by a number of sites, and often little separates the least and most expensive options. For Miami, it's a matter of a couple dollars; with Lisbon, \$14 separates Expedia from the best-priced competitor (a three-way tie between Travelocity, Kayak, and Orbitz), though there's no difference non-stop. The five minutes that separates the durations is too little to squawk about.
Bundling flights with lodging caused more variation. The challenge, however, was finding two hotels—one inexpensive, one recommended—available across the sites, especially difficult internationally. For the Miami vacation, I used the Days Inn Miami Airport North for the least expensive common hotel and the Marriott Doral Golf Resort & Spa as the standard recommended hotel. For the trip to Lisbon, I chose Hotel VIP Executive Madrid as my baseline and Dom Pedro Palace Hotel Lisbon as my preferred option.


As you might expect, the greatest source of variation lies in the international vacation. Sites land within about \$50 of one another with Miami; however, as much as \$500 separates the least expensive bundles (Kayak and Orbitz) from the most expensive bundle (Priceline) to Lisbon. While Expedia offers the most expensive recommended bundle, it falls in the middle of the least expensive packages. A final note on bundling: while I built my vacations around single occupancy, you can grow savings by booking for more than one passenger at a time. For example, searching for the least expensive Lisbon vacation for two people returned between \$100 and \$400 in savings per person—\$200 to \$800 for a couple.
What you draw from these preliminary tests should not be a decisive winner and loser, but rather an aerial view of pricing, and a distant one at that. Each site excels at different with different variables. When it comes to airfare alone, you're safe using any of the sites. If you're building a vacation, I advise using more than one to scope out the best deal. And, naturally, booking for more than one traveler at a time only sweetens the deal.
**Liftoff**
Expedia—and its kin—has traveled a long way over the years. There are still opportunities for improvement: I'd love a smarter search, more extensive mobile platform support, and a more protective pricing guarantee. I'd also welcome the option to mix and match lodging as you can flight carriers—but that's a broader complaint. Expedia does a fine job organizing a *lot* of information so that it's easily accessible without a lot of clicks. The website is one of the cleanest and most buoyant of the bunch, and that matters, because planning a vacation takes trial and error. For an established site with some spring in its step, choose Expedia as your carry on.
*More Home Reference Software:*
Expedia
3\.5

Pros
- Bright, interactive interface.
- Easy to build flight into a vacation.
- Provides previews seat maps, flight information, and airfare without leaving search results.
- TripAssist app for iPhone.
View More
Cons
- Low price guarantee requires you do the legwork.
- No predictive texts.
- Hides actual costs.

The Bottom Line
Despite its relative age, Expedia boasts a friendly and modern website that takes some of the error out of the trial and error of online travel reservation.
## About Our Expert

William Fenton
Contributor
***
Experience
As a contributing editor, William Fenton specializes in research and education software. In addition to his role at PCMag.com, William is also a Teaching Fellow and Director of the Writing Center at Fordham University Lincoln Center. To learn more about his research interests, visit his homepage or follow him on Academia.edu, LinkedIn, and Twitter.
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[See It](https://www.pcmag.com/reviews/trackCommerceUrl\(product.offer.commerceUrl,%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20'Top%20Recommendation%20Card',%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20productIndex%20+%201\) "(Opens in a new tab)")
Here's What I Found
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What Our Ratings Mean
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