🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 4 (from laksa024)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa004.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical, ml_categories_json AS ml_categories_json, ml_types_json AS ml_types_json, ml_intent_types_json AS ml_intent_types_json, meta_language AS meta_language, attrs_author AS attrs_author, ifNull(toUnixTimestamp(attrs_publish_time), 0) AS attrs_publish_time, ifNull(toUnixTimestamp(attrs_original_publish_time), 0) AS attrs_original_publish_time, ifNull(attrs_is_republished, 0) AS attrs_is_republished, ifNull(attrs_nr_words, 0) AS attrs_nr_words, ifNull(attrs_boilerpipe_nr_words, 0) AS attrs_boilerpipe_nr_words, ifNull(body_ext_links_number, 0) AS body_ext_links_number, ifNull(body_int_links_number, 0) AS body_int_links_number, ifNull(meta_nofollow, 0) AS meta_nofollow, ifNull(meta_noarchive, 0) AS meta_noarchive, ifNull(props_was_rendered, 0) AS props_was_rendered, ifNull(src_redirect, \'\') AS src_redirect, ifNull(download_time_msec, 0) AS download_time_msec, ifNull(download_ttfb_msec, 0) AS download_ttfb_msec, ifNull(download_size, 0) AS download_size FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://www.pa.gov/agencies/dobs/newsroom/shapiro-administration-expands-consumer-protections\')), getAhrefsUnparsedNoserviceFromURL(\'https://www.pa.gov/agencies/dobs/newsroom/shapiro-administration-expands-consumer-protections\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/www.pa.gov\/agencies\/dobs\/newsroom\/shapiro-administration-expands-consumer-protections","crawl_time":1776957877,"first_indexed_time":1772548599,"http_code":200,"src_unparsed":"gov,pa!www,\/agencies\/dobs\/newsroom\/shapiro-administration-expands-consumer-protections s443","src_root_hash":"5236263673123373404","history_drop_reason":null,"meta_title":"Shapiro Administration Expands Consumer Protections | Department of Banking and Securities | Commonwealth of Pennsylvania","meta_descriptions":["More than 10,000 Pennsylvanians have already used the new centralized consumer protection tools to report scams and resolve financial and insurance issues. Pennsylvanians are encouraged to call 1-866-..."],"attrs_boilerpipe_text":"Harrisburg, PA –\n As National Consumer Protection Week begins, the \nShapiro Administration\n is highlighting the impact of Pennsylvania’s new centralized consumer protection initiative — which has already connected thousands of Pennsylvanians with help resolving scams, insurance disputes, and financial concerns.\nSince \nlaunching\n the statewide “no wrong door” consumer protection hotline, website, and email address in May 2025, more than 10,000 consumers have visited \npa.gov\/consumer\n and hundreds of Pennsylvanians have called 1-866-PACOMPLAINT or emailed \nconsumer@pa.gov\n seeking assistance. The centralized tools make it easier than ever to report scams, resolve issues, and get connected directly to the appropriate state agency — whether the concern involves insurance, lending, utilities, or financial exploitation.\nThe initiative connects consumers with agencies including:\nDepartment of Banking and Securities (DoBS)\n – Protecting against financial exploitation, predatory lending, and banking issues.\nPennsylvania Insurance Department (PID)\n – Resolving disputes over claims, coverage, and unfair insurance practices.\nOther agencies regulating utilities, student loans, and professional licensing.\nThe \nShapiro Administration\n is also strengthening protections against emerging digital threats. Last week, \nGovernor Josh Shapiro\n \nlaunched\n a multi-agency AI Literacy Toolkit to help Pennsylvanians safely use artificial intelligence and created an AI Enforcement Task Force to investigate AI companion bots that unlawfully misrepresent themselves as licensed professionals, coordinating enforcement efforts with the Office of Attorney General.\n“National Consumer Protection Week is an opportunity for Pennsylvanians to learn about their rights and how to protect themselves from scams and fraud,” said \nDoBS Secretary Wendy Spicher\n. “But it’s also a reminder that help is readily available. With one call or click, consumers can get routed directly to the right agency for assistance.”\nIn 2025 alone, DoBS managed more than 11,000 consumer inquiries and conducted over 300 outreach events reaching nearly 53,000 Pennsylvanians with financial education and investor protection information.\nAdditionally, PID delivered significant financial relief to consumers last year — saving Pennsylvanians nearly $133 million through regulatory actions, receiving more than 15,500 complaints, and conducting multiple examinations and investigations that resulted in refunds, payments, and credits. PID helps Pennsylvanians by: \nFixing claim errors\n – If an insurance company wrongly denies or underpays a claim, PID steps in to ensure the consumer receives the money they’re owed;\nRecovering stolen funds\n – If an agent takes payment for a policy but does not send it to the insurance company, PID will help get that money into the right hands;\nRefunding overcharges\n – If a company charges higher premiums than  approved, PID ensures the consumers receive refunds; and\nEnsuring compliance with laws\n – PID enforces laws to prevent unfair insurance practices and ensures consumers aren’t overcharged, inappropriately cancelled or denied coverage they should receive.\n“PID is here to shield Pennsylvanians from deceptive business practices that impact their day-to-day lives,” said \nPID Commissioner Michael Humphreys\n. “When problems arise, our team works to put money back in consumers’ pockets — but we can only address issues we know about, so we encourage Pennsylvanians to file a complaint.”\nIn addition to launching the centralized reporting system, \nGovernor Shapiro and his Administration\n has strengthened consumer protections by:\nRequiring\n virtual currency transmitters to be licensed under Pennsylvania’s \nMoney Transmitter Act\n, closing a regulatory gap that previously left consumers unprotected.\nEstablishing\n \nnew criminal penalties\n for the use of artificial intelligence to create non-consensual forged digital likenesses, such as deepfakes and voice clones, used to commit fraud.\nSupporting\n \ninvestigations\n that led to the indictment of entities involved in a nationwide telemarketing insurance fraud scheme and revoking their licenses in Pennsylvania.\nLearn more about DoBS’ free, \nconsumer outreach programs\n \navailable\n, or \ncontact us to request a program tailored to your specific needs\n. Visit the DoBS calendar of events to \nfind an event near you\n. Learn more about DoBS at \npa.gov\/dobs\n or follow DoBS on \nFacebook\n, \nX\n, or \nLinkedIn\n.  \nPennsylvanians can also \ncontact\n PID with any and all complaints related to insurance and can visit PID’s \nLearn About Insurance\n page for tools and resources to help understand the different types of insurance and to make informed decisions through every stage of life. Follow PID on \nX\n and \nFacebook\n.\nFor more information about Pennsylvania’s consumer protection laws and how to file a complaint, call \n1-866-PACOMPLAINT\n, visit \npa.gov\/consumer\n, or email\n \nconsumer@pa.gov\n to report financial, insurance, and consumer concerns.","attrs_markdown":"[Skip to agency navigation](https:\/\/www.pa.gov\/agencies\/dobs\/newsroom\/shapiro-administration-expands-consumer-protections#agencynav)\n\n[Skip to main content](https:\/\/www.pa.gov\/agencies\/dobs\/newsroom\/shapiro-administration-expands-consumer-protections#content)\n\n![Commonwealth of Pennsylvania ; Home](https:\/\/www.pa.gov\/content\/dam\/copapwp-pagov\/en\/global\/images\/bannerimage.png)\n\nOfficial website\n\nOfficial website\n\nof the Commonwealth of Pennsylvania\n\n[![Commonwealth of Pennsylvania \\| Home](https:\/\/www.pa.gov\/content\/dam\/copapwp-pagov\/en\/global\/images\/CoPA%20Logo%20-%20Horizontal%20Lockup%201.svg)](https:\/\/www.pa.gov\/)\n\nTranslate\n\n- [Services](https:\/\/www.pa.gov\/services)\n- [Agency Directory](https:\/\/www.pa.gov\/agencies)\n- Your Government\n  - [The Governor](https:\/\/www.pa.gov\/governor)\n  - [Lt. Governor](https:\/\/www.pa.gov\/ltgovernor)\n  - [Legislation](https:\/\/www.palegis.us\/)\n  - [Courts](https:\/\/www.pacourts.us\/)\n  - [State House](https:\/\/www.palegis.us\/house)\n  - [State Senate](https:\/\/www.palegis.us\/senate)\n  - [Attorney General](https:\/\/www.attorneygeneral.gov\/)\n  - [Auditor General](https:\/\/www.paauditor.gov\/)\n  - [Treasurer](https:\/\/www.patreasury.gov\/)\n- [Visit PA](https:\/\/visitpa.com\/)\n- [News](https:\/\/pacast.com\/)\n\n## The .gov means it's official.\nLocal, state, and federal government websites often end in .gov. Commonwealth of Pennsylvania government websites and email systems use \"pennsylvania.gov\" or \"pa.gov\" at the end of the address. Before sharing sensitive or personal information, make sure you're on an official state website.\n\n## [Department of Banking and Securities](https:\/\/www.pa.gov\/agencies\/dobs)\n- [Banking](https:\/\/www.pa.gov\/agencies\/dobs\/banking)\n- [Securities](https:\/\/www.pa.gov\/agencies\/dobs\/securities)\n  - [Office of Corporation Finance](https:\/\/www.pa.gov\/agencies\/dobs\/securities\/office-of-corporation-finance)\n  - [Bureau of Securities Compliance and Examinations](https:\/\/www.pa.gov\/agencies\/dobs\/securities\/bureau-of-securities-compliance-and-examinations)\n  - [Securities Registration Office](https:\/\/www.pa.gov\/agencies\/dobs\/securities\/securities-registration-office)\n  - [Securities Forms and Applications](https:\/\/www.pa.gov\/agencies\/dobs\/securities\/securities-forms)\n- [Non-Bank Licensees](https:\/\/www.pa.gov\/agencies\/dobs\/non-bank-licensees)\n- [Forms & Applications](https:\/\/www.pa.gov\/agencies\/dobs\/forms-and-applications)\n- [Laws, Acts, and Regulations](https:\/\/www.pa.gov\/agencies\/dobs\/statutes)\n  - [Secretary’s Letters](https:\/\/www.pa.gov\/agencies\/dobs\/statutes\/secretary-s-letters)\n  - [Interpretations and Releases](https:\/\/www.pa.gov\/agencies\/dobs\/statutes\/interpretations-and-releases)\n  - [No Action Letters](https:\/\/www.pa.gov\/agencies\/dobs\/statutes\/no-action-letters)\n  - [Marijuana and Banking Resources](https:\/\/www.pa.gov\/agencies\/dobs\/statutes\/marijuana-and-banking-resources)\n- [DoBS Portal](https:\/\/www.pa.gov\/agencies\/dobs\/dobs-portal)\n- [Cybersecurity Resources](https:\/\/www.pa.gov\/agencies\/dobs\/cybersecurity)\n- [Events Calendar](https:\/\/www.pa.gov\/agencies\/dobs\/calendar)\n- [Consumer Help Center](https:\/\/www.pa.gov\/agencies\/dobs\/consumer-resources)\n- [Consumer Outreach](https:\/\/www.pa.gov\/agencies\/dobs\/programs)\n- [Publications & Reports](https:\/\/www.pa.gov\/agencies\/dobs\/publications-reports)\n  - [\"The Quarter\" Newsletter](https:\/\/www.pa.gov\/agencies\/dobs\/publications-reports\/quarter-newsletter)\n- [Media Resources](https:\/\/www.pa.gov\/agencies\/dobs\/media-resources)\n  - [Summary of Activity Reports](https:\/\/www.pa.gov\/agencies\/dobs\/media-resources\/summary-of-activity-reports)\n  - [Act 6 Residential Lending Rates](https:\/\/www.pa.gov\/agencies\/dobs\/media-resources\/act-6-information)\n- [Enforcement Orders](https:\/\/www.pa.gov\/agencies\/dobs\/enforcement-orders)\n- [Newsroom](https:\/\/www.pa.gov\/agencies\/dobs\/newsroom)\n- [About](https:\/\/www.pa.gov\/agencies\/dobs\/about)\n  - [Our Leadership](https:\/\/www.pa.gov\/agencies\/dobs\/about\/our-leadership)\n  - [The Commission](https:\/\/www.pa.gov\/agencies\/dobs\/about\/the-commission)\n  - [DEBI at DoBS](https:\/\/www.pa.gov\/agencies\/dobs\/about\/debi-at-dobs)\n- [Contact](https:\/\/www.pa.gov\/agencies\/dobs\/contact)\n- [Search DoBS](https:\/\/www.pa.gov\/agencies\/dobs\/search)\n\n1. [Agencies](https:\/\/www.pa.gov\/agencies)\n2. [Department of Banking and Securities](https:\/\/www.pa.gov\/agencies\/dobs)\n3. [Newsroom](https:\/\/www.pa.gov\/agencies\/dobs\/newsroom)\n\n# Shapiro Administration Expands Consumer Protections, Highlights Results During National Consumer Protection Week\n*More than 10,000 Pennsylvanians have already used the new centralized consumer protection tools to report scams and resolve financial and insurance issues.*\n\n*Pennsylvanians are encouraged to call 1-866-PACOMPLAINT, visit [pa.gov\/consumer](http:\/\/pa.gov\/consumer \"http:\/\/pa.gov\/consumer\"), or email [consumer@pa.gov](mailto:consumer@pa.gov) to report financial, insurance, and consumer concerns.*\n\nMarch 02, 2026\n\n![Department of Banking and Securities Logo](https:\/\/www.pa.gov\/content\/experience-fragments\/copapwp-pagov\/en\/dobs\/social-media\/master\/_jcr_content\/root\/container_copy\/columncontrol\/columControl1\/image_copy.coreimg.png\/1729175619881\/dobs-horizontal.png)\n\n- [Department of Banking and Securities Follow on Facebook](https:\/\/www.facebook.com\/PABankingAndSecurities)\n- [Department of Banking and Securities Follow on X](https:\/\/x.com\/PABankingDept)\n- [Department of Banking and Securities Follow on LinkedIn](https:\/\/www.linkedin.com\/company\/pa-banking-and-securities\/)\n\nFollow us on social media.\n\n**Harrisburg, PA –** As National Consumer Protection Week begins, the **Shapiro Administration** is highlighting the impact of Pennsylvania’s new centralized consumer protection initiative — which has already connected thousands of Pennsylvanians with help resolving scams, insurance disputes, and financial concerns.\n\nSince [launching](https:\/\/www.pa.gov\/governor\/newsroom\/2025-press-releases\/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv \"https:\/\/www.pa.gov\/governor\/newsroom\/2025-press-releases\/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv\") the statewide “no wrong door” consumer protection hotline, website, and email address in May 2025, more than 10,000 consumers have visited [pa.gov\/consumer](http:\/\/pa.gov\/consumer \"http:\/\/pa.gov\/consumer\") and hundreds of Pennsylvanians have called 1-866-PACOMPLAINT or emailed [consumer@pa.gov](mailto:consumer@pa.gov) seeking assistance. The centralized tools make it easier than ever to report scams, resolve issues, and get connected directly to the appropriate state agency — whether the concern involves insurance, lending, utilities, or financial exploitation.\n\nThe initiative connects consumers with agencies including:\n\n- **Department of Banking and Securities (DoBS)** – Protecting against financial exploitation, predatory lending, and banking issues.\n- **Pennsylvania Insurance Department (PID)** – Resolving disputes over claims, coverage, and unfair insurance practices.\n- Other agencies regulating utilities, student loans, and professional licensing.\n\nThe **Shapiro Administration** is also strengthening protections against emerging digital threats. Last week, **Governor Josh Shapiro** [launched](https:\/\/www.pa.gov\/governor\/newsroom\/2026-press-releases\/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai \"https:\/\/www.pa.gov\/governor\/newsroom\/2026-press-releases\/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai\") a multi-agency AI Literacy Toolkit to help Pennsylvanians safely use artificial intelligence and created an AI Enforcement Task Force to investigate AI companion bots that unlawfully misrepresent themselves as licensed professionals, coordinating enforcement efforts with the Office of Attorney General.  \n   \n “National Consumer Protection Week is an opportunity for Pennsylvanians to learn about their rights and how to protect themselves from scams and fraud,” said **DoBS Secretary Wendy Spicher**. “But it’s also a reminder that help is readily available. With one call or click, consumers can get routed directly to the right agency for assistance.”  \n   \n In 2025 alone, DoBS managed more than 11,000 consumer inquiries and conducted over 300 outreach events reaching nearly 53,000 Pennsylvanians with financial education and investor protection information.  \n   \n Additionally, PID delivered significant financial relief to consumers last year — saving Pennsylvanians nearly \\$133 million through regulatory actions, receiving more than 15,500 complaints, and conducting multiple examinations and investigations that resulted in refunds, payments, and credits. PID helps Pennsylvanians by:\n\n- **Fixing claim errors** – If an insurance company wrongly denies or underpays a claim, PID steps in to ensure the consumer receives the money they’re owed;\n- **Recovering stolen funds** – If an agent takes payment for a policy but does not send it to the insurance company, PID will help get that money into the right hands;\n- **Refunding overcharges** – If a company charges higher premiums than approved, PID ensures the consumers receive refunds; and\n- **Ensuring compliance with laws** – PID enforces laws to prevent unfair insurance practices and ensures consumers aren’t overcharged, inappropriately cancelled or denied coverage they should receive.\n\n“PID is here to shield Pennsylvanians from deceptive business practices that impact their day-to-day lives,” said **PID Commissioner Michael Humphreys**. “When problems arise, our team works to put money back in consumers’ pockets — but we can only address issues we know about, so we encourage Pennsylvanians to file a complaint.”\n\nIn addition to launching the centralized reporting system, **Governor Shapiro and his Administration** has strengthened consumer protections by:\n\n- **Requiring** virtual currency transmitters to be licensed under Pennsylvania’s [Money Transmitter Act](https:\/\/www.palegis.us\/statutes\/unconsolidated\/law-information\/view-statute?sessind=0&actnum=7&txttype=htm&sessyr=2025), closing a regulatory gap that previously left consumers unprotected.\n- **Establishing** [new criminal penalties](https:\/\/www.palegis.us\/statutes\/unconsolidated\/law-information\/view-statute?sessind=0&actnum=35&txttype=htm&sessyr=2025) for the use of artificial intelligence to create non-consensual forged digital likenesses, such as deepfakes and voice clones, used to commit fraud.\n- **Supporting** [investigations](https:\/\/www.pa.gov\/agencies\/insurance\/newsroom\/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges \"https:\/\/www.pa.gov\/agencies\/insurance\/newsroom\/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges\") that led to the indictment of entities involved in a nationwide telemarketing insurance fraud scheme and revoking their licenses in Pennsylvania.\n\nLearn more about DoBS’ free, [consumer outreach programs](https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html \"https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html\") [available](https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html \"https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html\"), or [contact us to request a program tailored to your specific needs](https:\/\/www.pa.gov\/en\/services\/dobs\/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html \"https:\/\/www.pa.gov\/en\/services\/dobs\/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html\"). Visit the DoBS calendar of events to [find an event near you](https:\/\/www.pa.gov\/en\/agencies\/dobs\/calendar.html#sortCriteria=%40copapwpstartdate%20descending). Learn more about DoBS at [pa.gov\/dobs](http:\/\/www.pa.gov\/dobs \"http:\/\/www.pa.gov\/dobs\") or follow DoBS on [Facebook](https:\/\/www.facebook.com\/PABankingAndSecurities\/ \"https:\/\/www.facebook.com\/PABankingAndSecurities\/\"), [X](https:\/\/x.com\/PABankingDept \"https:\/\/x.com\/PABankingDept\"), or [LinkedIn](https:\/\/www.linkedin.com\/company\/pa-banking-and-securities\/ \"https:\/\/www.linkedin.com\/company\/pa-banking-and-securities\/\").\n\nPennsylvanians can also [contact](https:\/\/www.pa.gov\/consumer-complaints \"https:\/\/www.pa.gov\/consumer-complaints\") PID with any and all complaints related to insurance and can visit PID’s [Learn About Insurance](https:\/\/www.pa.gov\/agencies\/insurance\/consumer-help-center\/learn-about-insurance \"https:\/\/www.pa.gov\/agencies\/insurance\/consumer-help-center\/learn-about-insurance\") page for tools and resources to help understand the different types of insurance and to make informed decisions through every stage of life. Follow PID on [X](https:\/\/link.mediaoutreach.meltwater.com\/ls\/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSowwgOMNmNmRnmsRrjskfJr9o4R44MyDYN4OynHkljyqMb0dHpAG6eS-2BOBMrIIDjWuuG2ndIrkuhlVgqyMvFJU-3D4lV7_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zPp8-2B5hE35UL46sq6xzBvnlP5w57FZLTEAuEIZ09uw2WymqopoWtZWw4xHWUT6jcjyV7ddNl1q6UOdNCedfS3kzMoIY2VRNzkXmIccSGhfk48E6FucDK5vKsJKfjDfB1A49jyoYgnBsiDZEUrfF8rKU55IDHxWMG69UVhWvPMroq) and [Facebook](https:\/\/link.mediaoutreach.meltwater.com\/ls\/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuX5VyIS7IiopnWnZDTmg1gZc-2BKT46Sn8G6Q-2F9FD3gT5Q5DfKryGtslY-2B-2BTYw8r7RFg-3D-3Dp5-e_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zG4yr7sIugz6sD2-2FIVYhPMEkMBuD2XFkXuLWCFFb5KDl726nm1DML25pOl8dgLi2pemBbufIDRRxUgYnYXxbSBCg8rtK12eKXBMoheQdtOu9gffqcJB6HVL5LdjYa3UzS3lBt7eip7386KrqoTEYQ774cac16RiNf7Go8H4fy9Ko).\n\nFor more information about Pennsylvania’s consumer protection laws and how to file a complaint, call **1-866-PACOMPLAINT**, visit **[pa.gov\/consumer](https:\/\/link.mediaoutreach.meltwater.com\/ls\/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSpQ-2BLLAMWcis0fO1qDVc0cyhsIhSEWgBdtBYEzTYgtd0OGB_4SOf20RRcBXaBO-2BtUalL0uvR5Vkqws-2F-2BV-2F64QtPy7K5jGdQow8MEjsTVHNcp-2FanIi-2B7mfUThV0vRCDVeps3LFgf1YNmIlNK9ZavXgmud6L1RL7muHcAgUYZ7wv6OWOswsYsaqaLL8xKHPPHMzY8-2FYqQMol9i6tYNkuU8v67f-2BIVpWwF-2Bk-2FUyQMs5FsbSZe1Fb4AyPq6zFC607J4SsXWzVl26MaQYz8vHtBqJJZPzLYYVEOHSG1bJw7A0487hyTF2OH8za3SzZy-2FyOg5QuNYI5qsLKxEVhcnI68CSSDN-2Fr9-2F-2ByAJqNhoIx4vp2sncrfQhzfwKPt-2F8GdYyr39UJvOZlsdZTcx9FU8uB51tERK5Ci-2F3miJLTBgb7jezHSARxiWq)**, or email**[consumer@pa.gov](mailto:consumer@pa.gov)** to report financial, insurance, and consumer concerns.\n***\n\nReturn to top\n\n[![Commonwealth of Pennsylvania Home](https:\/\/www.pa.gov\/content\/dam\/copapwp-pagov\/en\/global\/images\/CoPA%20Logo%20-%20Horizontal%20Lockup%201.svg)](https:\/\/www.pa.gov\/en)\n\nProudly founded in 1681 as a place of tolerance and freedom.\n\n- [Commonwealth of Pennsylvania Social Media Follow on Facebook](https:\/\/www.facebook.com\/GovernorShapiro)\n- [Commonwealth of Pennsylvania Social Media Follow on X](https:\/\/x.com\/GovernorShapiro)\n- [Commonwealth of Pennsylvania Social Media Follow on Bluesky](https:\/\/bsky.app\/profile\/governor.pa.gov)\n- [Commonwealth of Pennsylvania Social Media Follow on Threads](https:\/\/www.threads.net\/@governorshapiro)\n- [Commonwealth of Pennsylvania Social Media Follow on Instagram](https:\/\/www.instagram.com\/GovernorShapiro\/)\n- [Commonwealth of Pennsylvania Social Media Follow on TikTok](https:\/\/www.tiktok.com\/@governorshapiro)\n- [Commonwealth of Pennsylvania Social Media Follow on YouTube](https:\/\/www.youtube.com\/@GovernorShapiro)\n- [Commonwealth of Pennsylvania Social Media Follow on Flickr](https:\/\/www.flickr.com\/photos\/pagovernor\/)\n- [Commonwealth of Pennsylvania Social Media Follow on WhatsApp](https:\/\/www.whatsapp.com\/channel\/0029VbBAs2o6mYPMP8MQsg1b)\n\n## Top services\n- [Register to Vote](https:\/\/www.pa.gov\/services\/vote\/register-to-vote)\n- [Find a DMV](https:\/\/www.pa.gov\/agencies\/dmv\/find-a-location)\n- [Get a Birth Certificate](https:\/\/www.pa.gov\/agencies\/health\/programs\/vital-records\/birth-certificates)\n- [Join the Veterans Registry](https:\/\/www.pa.gov\/services\/dmva\/subscribe-to-veterans--registry-and-monthly-publication)\n- [PAyback](https:\/\/payback.pa.gov\/Home\/Who)\n\n## PA.gov\n- [Careers & Internships](https:\/\/www.pa.gov\/agencies\/employment\/open-jobs)\n- [PennWatch](https:\/\/pennwatch.pa.gov\/Pages\/default.aspx)\n- [Right-to-Know Law](https:\/\/www.openrecords.pa.gov\/RTKL\/CitizensGuide.cfm)\n\nCopyright © 2026 Commonwealth of Pennsylvania. All rights reserved.\n\n- [Accessibility](https:\/\/www.pa.gov\/accessibility-policy)\n- [Privacy & Disclaimers](https:\/\/www.pa.gov\/privacy-policy)\n- [Translation Disclaimer](https:\/\/www.pa.gov\/translation-disclaimer)\n- [Security](https:\/\/www.pa.gov\/security-policy)\n- [Social Media Policy & Disclaimer](https:\/\/www.pa.gov\/social-media-policy-and-disclaimer)","attrs_readable_markdown":"**Harrisburg, PA –** As National Consumer Protection Week begins, the **Shapiro Administration** is highlighting the impact of Pennsylvania’s new centralized consumer protection initiative — which has already connected thousands of Pennsylvanians with help resolving scams, insurance disputes, and financial concerns.\n\nSince [launching](https:\/\/www.pa.gov\/governor\/newsroom\/2025-press-releases\/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv \"https:\/\/www.pa.gov\/governor\/newsroom\/2025-press-releases\/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv\") the statewide “no wrong door” consumer protection hotline, website, and email address in May 2025, more than 10,000 consumers have visited [pa.gov\/consumer](http:\/\/pa.gov\/consumer \"http:\/\/pa.gov\/consumer\") and hundreds of Pennsylvanians have called 1-866-PACOMPLAINT or emailed [consumer@pa.gov](mailto:consumer@pa.gov) seeking assistance. The centralized tools make it easier than ever to report scams, resolve issues, and get connected directly to the appropriate state agency — whether the concern involves insurance, lending, utilities, or financial exploitation.\n\nThe initiative connects consumers with agencies including:\n\n- **Department of Banking and Securities (DoBS)** – Protecting against financial exploitation, predatory lending, and banking issues.\n- **Pennsylvania Insurance Department (PID)** – Resolving disputes over claims, coverage, and unfair insurance practices.\n- Other agencies regulating utilities, student loans, and professional licensing.\n\nThe **Shapiro Administration** is also strengthening protections against emerging digital threats. Last week, **Governor Josh Shapiro** [launched](https:\/\/www.pa.gov\/governor\/newsroom\/2026-press-releases\/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai \"https:\/\/www.pa.gov\/governor\/newsroom\/2026-press-releases\/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai\") a multi-agency AI Literacy Toolkit to help Pennsylvanians safely use artificial intelligence and created an AI Enforcement Task Force to investigate AI companion bots that unlawfully misrepresent themselves as licensed professionals, coordinating enforcement efforts with the Office of Attorney General.\n\n“National Consumer Protection Week is an opportunity for Pennsylvanians to learn about their rights and how to protect themselves from scams and fraud,” said **DoBS Secretary Wendy Spicher**. “But it’s also a reminder that help is readily available. With one call or click, consumers can get routed directly to the right agency for assistance.”\n\nIn 2025 alone, DoBS managed more than 11,000 consumer inquiries and conducted over 300 outreach events reaching nearly 53,000 Pennsylvanians with financial education and investor protection information.\n\nAdditionally, PID delivered significant financial relief to consumers last year — saving Pennsylvanians nearly \\$133 million through regulatory actions, receiving more than 15,500 complaints, and conducting multiple examinations and investigations that resulted in refunds, payments, and credits. PID helps Pennsylvanians by:\n\n- **Fixing claim errors** – If an insurance company wrongly denies or underpays a claim, PID steps in to ensure the consumer receives the money they’re owed;\n- **Recovering stolen funds** – If an agent takes payment for a policy but does not send it to the insurance company, PID will help get that money into the right hands;\n- **Refunding overcharges** – If a company charges higher premiums than approved, PID ensures the consumers receive refunds; and\n- **Ensuring compliance with laws** – PID enforces laws to prevent unfair insurance practices and ensures consumers aren’t overcharged, inappropriately cancelled or denied coverage they should receive.\n\n“PID is here to shield Pennsylvanians from deceptive business practices that impact their day-to-day lives,” said **PID Commissioner Michael Humphreys**. “When problems arise, our team works to put money back in consumers’ pockets — but we can only address issues we know about, so we encourage Pennsylvanians to file a complaint.”\n\nIn addition to launching the centralized reporting system, **Governor Shapiro and his Administration** has strengthened consumer protections by:\n\n- **Requiring** virtual currency transmitters to be licensed under Pennsylvania’s [Money Transmitter Act](https:\/\/www.palegis.us\/statutes\/unconsolidated\/law-information\/view-statute?sessind=0&actnum=7&txttype=htm&sessyr=2025), closing a regulatory gap that previously left consumers unprotected.\n- **Establishing** [new criminal penalties](https:\/\/www.palegis.us\/statutes\/unconsolidated\/law-information\/view-statute?sessind=0&actnum=35&txttype=htm&sessyr=2025) for the use of artificial intelligence to create non-consensual forged digital likenesses, such as deepfakes and voice clones, used to commit fraud.\n- **Supporting** [investigations](https:\/\/www.pa.gov\/agencies\/insurance\/newsroom\/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges \"https:\/\/www.pa.gov\/agencies\/insurance\/newsroom\/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges\") that led to the indictment of entities involved in a nationwide telemarketing insurance fraud scheme and revoking their licenses in Pennsylvania.\n\nLearn more about DoBS’ free, [consumer outreach programs](https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html \"https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html\") [available](https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html \"https:\/\/www.pa.gov\/en\/agencies\/dobs\/programs.html\"), or [contact us to request a program tailored to your specific needs](https:\/\/www.pa.gov\/en\/services\/dobs\/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html \"https:\/\/www.pa.gov\/en\/services\/dobs\/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html\"). Visit the DoBS calendar of events to [find an event near you](https:\/\/www.pa.gov\/en\/agencies\/dobs\/calendar.html#sortCriteria=%40copapwpstartdate%20descending). Learn more about DoBS at [pa.gov\/dobs](http:\/\/www.pa.gov\/dobs \"http:\/\/www.pa.gov\/dobs\") or follow DoBS on [Facebook](https:\/\/www.facebook.com\/PABankingAndSecurities\/ \"https:\/\/www.facebook.com\/PABankingAndSecurities\/\"), [X](https:\/\/x.com\/PABankingDept \"https:\/\/x.com\/PABankingDept\"), or [LinkedIn](https:\/\/www.linkedin.com\/company\/pa-banking-and-securities\/ \"https:\/\/www.linkedin.com\/company\/pa-banking-and-securities\/\").\n\nPennsylvanians can also [contact](https:\/\/www.pa.gov\/consumer-complaints \"https:\/\/www.pa.gov\/consumer-complaints\") PID with any and all complaints related to insurance and can visit PID’s [Learn About Insurance](https:\/\/www.pa.gov\/agencies\/insurance\/consumer-help-center\/learn-about-insurance \"https:\/\/www.pa.gov\/agencies\/insurance\/consumer-help-center\/learn-about-insurance\") page for tools and resources to help understand the different types of insurance and to make informed decisions through every stage of life. Follow PID on [X](https:\/\/link.mediaoutreach.meltwater.com\/ls\/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSowwgOMNmNmRnmsRrjskfJr9o4R44MyDYN4OynHkljyqMb0dHpAG6eS-2BOBMrIIDjWuuG2ndIrkuhlVgqyMvFJU-3D4lV7_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zPp8-2B5hE35UL46sq6xzBvnlP5w57FZLTEAuEIZ09uw2WymqopoWtZWw4xHWUT6jcjyV7ddNl1q6UOdNCedfS3kzMoIY2VRNzkXmIccSGhfk48E6FucDK5vKsJKfjDfB1A49jyoYgnBsiDZEUrfF8rKU55IDHxWMG69UVhWvPMroq) and [Facebook](https:\/\/link.mediaoutreach.meltwater.com\/ls\/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuX5VyIS7IiopnWnZDTmg1gZc-2BKT46Sn8G6Q-2F9FD3gT5Q5DfKryGtslY-2B-2BTYw8r7RFg-3D-3Dp5-e_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zG4yr7sIugz6sD2-2FIVYhPMEkMBuD2XFkXuLWCFFb5KDl726nm1DML25pOl8dgLi2pemBbufIDRRxUgYnYXxbSBCg8rtK12eKXBMoheQdtOu9gffqcJB6HVL5LdjYa3UzS3lBt7eip7386KrqoTEYQ774cac16RiNf7Go8H4fy9Ko).\n\nFor more information about Pennsylvania’s consumer protection laws and how to file a complaint, call **1-866-PACOMPLAINT**, visit **[pa.gov\/consumer](https:\/\/link.mediaoutreach.meltwater.com\/ls\/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSpQ-2BLLAMWcis0fO1qDVc0cyhsIhSEWgBdtBYEzTYgtd0OGB_4SOf20RRcBXaBO-2BtUalL0uvR5Vkqws-2F-2BV-2F64QtPy7K5jGdQow8MEjsTVHNcp-2FanIi-2B7mfUThV0vRCDVeps3LFgf1YNmIlNK9ZavXgmud6L1RL7muHcAgUYZ7wv6OWOswsYsaqaLL8xKHPPHMzY8-2FYqQMol9i6tYNkuU8v67f-2BIVpWwF-2Bk-2FUyQMs5FsbSZe1Fb4AyPq6zFC607J4SsXWzVl26MaQYz8vHtBqJJZPzLYYVEOHSG1bJw7A0487hyTF2OH8za3SzZy-2FyOg5QuNYI5qsLKxEVhcnI68CSSDN-2Fr9-2F-2ByAJqNhoIx4vp2sncrfQhzfwKPt-2F8GdYyr39UJvOZlsdZTcx9FU8uB51tERK5Ci-2F3miJLTBgb7jezHSARxiWq)**, or email**[consumer@pa.gov](mailto:consumer@pa.gov)** to report financial, insurance, and consumer concerns.","meta_canonical":null,"ml_categories_json":"{\"\/Finance\":945,\"\/Law_and_Government\":804,\"\/Finance\/Insurance\":541,\"\/Finance\/Insurance\/Other\":406,\"\/Law_and_Government\/Legal\":311,\"\/Law_and_Government\/Legal\/Legal_Services\":199}","ml_types_json":"{\"\/Article\":663,\"\/Article\/News_Update\":660}","ml_intent_types_json":"{\"Informational\":990,\"Navigational\":119}","meta_language":"en","attrs_author":null,"attrs_publish_time":0,"attrs_original_publish_time":1772548599,"attrs_is_republished":0,"attrs_nr_words":"1123","attrs_boilerpipe_nr_words":"710","body_ext_links_number":32,"body_int_links_number":69,"meta_nofollow":0,"meta_noarchive":0,"props_was_rendered":0,"src_redirect":"","download_time_msec":620,"download_ttfb_msec":617,"download_size":23050}

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https://www.pa.gov/agencies/dobs/newsroom/shapiro-administration-expands-consumer-protections

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Shapiro Administration Expands Consumer Protections | Department of Banking and Securities | Commonwealth of Pennsylvania

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More than 10,000 Pennsylvanians have already used the new centralized consumer protection tools to report scams and resolve financial and insurance issues. Pennsylvanians are encouraged to call 1-866-...

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Harrisburg, PA – As National Consumer Protection Week begins, the Shapiro Administration is highlighting the impact of Pennsylvania’s new centralized consumer protection initiative — which has already connected thousands of Pennsylvanians with help resolving scams, insurance disputes, and financial concerns. Since launching the statewide “no wrong door” consumer protection hotline, website, and email address in May 2025, more than 10,000 consumers have visited pa.gov/consumer and hundreds of Pennsylvanians have called 1-866-PACOMPLAINT or emailed consumer@pa.gov seeking assistance. The centralized tools make it easier than ever to report scams, resolve issues, and get connected directly to the appropriate state agency — whether the concern involves insurance, lending, utilities, or financial exploitation. The initiative connects consumers with agencies including: Department of Banking and Securities (DoBS) – Protecting against financial exploitation, predatory lending, and banking issues. Pennsylvania Insurance Department (PID) – Resolving disputes over claims, coverage, and unfair insurance practices. Other agencies regulating utilities, student loans, and professional licensing. The Shapiro Administration is also strengthening protections against emerging digital threats. Last week, Governor Josh Shapiro launched a multi-agency AI Literacy Toolkit to help Pennsylvanians safely use artificial intelligence and created an AI Enforcement Task Force to investigate AI companion bots that unlawfully misrepresent themselves as licensed professionals, coordinating enforcement efforts with the Office of Attorney General. “National Consumer Protection Week is an opportunity for Pennsylvanians to learn about their rights and how to protect themselves from scams and fraud,” said DoBS Secretary Wendy Spicher . “But it’s also a reminder that help is readily available. With one call or click, consumers can get routed directly to the right agency for assistance.” In 2025 alone, DoBS managed more than 11,000 consumer inquiries and conducted over 300 outreach events reaching nearly 53,000 Pennsylvanians with financial education and investor protection information. Additionally, PID delivered significant financial relief to consumers last year — saving Pennsylvanians nearly $133 million through regulatory actions, receiving more than 15,500 complaints, and conducting multiple examinations and investigations that resulted in refunds, payments, and credits. PID helps Pennsylvanians by: Fixing claim errors – If an insurance company wrongly denies or underpays a claim, PID steps in to ensure the consumer receives the money they’re owed; Recovering stolen funds – If an agent takes payment for a policy but does not send it to the insurance company, PID will help get that money into the right hands; Refunding overcharges – If a company charges higher premiums than approved, PID ensures the consumers receive refunds; and Ensuring compliance with laws – PID enforces laws to prevent unfair insurance practices and ensures consumers aren’t overcharged, inappropriately cancelled or denied coverage they should receive. “PID is here to shield Pennsylvanians from deceptive business practices that impact their day-to-day lives,” said PID Commissioner Michael Humphreys . “When problems arise, our team works to put money back in consumers’ pockets — but we can only address issues we know about, so we encourage Pennsylvanians to file a complaint.” In addition to launching the centralized reporting system, Governor Shapiro and his Administration has strengthened consumer protections by: Requiring virtual currency transmitters to be licensed under Pennsylvania’s Money Transmitter Act , closing a regulatory gap that previously left consumers unprotected. Establishing new criminal penalties for the use of artificial intelligence to create non-consensual forged digital likenesses, such as deepfakes and voice clones, used to commit fraud. Supporting investigations that led to the indictment of entities involved in a nationwide telemarketing insurance fraud scheme and revoking their licenses in Pennsylvania. Learn more about DoBS’ free, consumer outreach programs available , or contact us to request a program tailored to your specific needs . Visit the DoBS calendar of events to find an event near you . Learn more about DoBS at pa.gov/dobs or follow DoBS on Facebook , X , or LinkedIn . Pennsylvanians can also contact PID with any and all complaints related to insurance and can visit PID’s Learn About Insurance page for tools and resources to help understand the different types of insurance and to make informed decisions through every stage of life. Follow PID on X and Facebook . For more information about Pennsylvania’s consumer protection laws and how to file a complaint, call 1-866-PACOMPLAINT , visit pa.gov/consumer , or email consumer@pa.gov to report financial, insurance, and consumer concerns.

Markdown

[Skip to agency navigation](https://www.pa.gov/agencies/dobs/newsroom/shapiro-administration-expands-consumer-protections#agencynav) [Skip to main content](https://www.pa.gov/agencies/dobs/newsroom/shapiro-administration-expands-consumer-protections#content) ![Commonwealth of Pennsylvania ; Home](https://www.pa.gov/content/dam/copapwp-pagov/en/global/images/bannerimage.png) Official website Official website of the Commonwealth of Pennsylvania [![Commonwealth of Pennsylvania \| Home](https://www.pa.gov/content/dam/copapwp-pagov/en/global/images/CoPA%20Logo%20-%20Horizontal%20Lockup%201.svg)](https://www.pa.gov/) Translate - [Services](https://www.pa.gov/services) - [Agency Directory](https://www.pa.gov/agencies) - Your Government - [The Governor](https://www.pa.gov/governor) - [Lt. 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[Newsroom](https://www.pa.gov/agencies/dobs/newsroom) # Shapiro Administration Expands Consumer Protections, Highlights Results During National Consumer Protection Week *More than 10,000 Pennsylvanians have already used the new centralized consumer protection tools to report scams and resolve financial and insurance issues.* *Pennsylvanians are encouraged to call 1-866-PACOMPLAINT, visit [pa.gov/consumer](http://pa.gov/consumer "http://pa.gov/consumer"), or email [consumer@pa.gov](mailto:consumer@pa.gov) to report financial, insurance, and consumer concerns.* March 02, 2026 ![Department of Banking and Securities Logo](https://www.pa.gov/content/experience-fragments/copapwp-pagov/en/dobs/social-media/master/_jcr_content/root/container_copy/columncontrol/columControl1/image_copy.coreimg.png/1729175619881/dobs-horizontal.png) - [Department of Banking and Securities Follow on Facebook](https://www.facebook.com/PABankingAndSecurities) - [Department of Banking and Securities Follow on X](https://x.com/PABankingDept) - [Department of Banking and Securities Follow on LinkedIn](https://www.linkedin.com/company/pa-banking-and-securities/) Follow us on social media. **Harrisburg, PA –** As National Consumer Protection Week begins, the **Shapiro Administration** is highlighting the impact of Pennsylvania’s new centralized consumer protection initiative — which has already connected thousands of Pennsylvanians with help resolving scams, insurance disputes, and financial concerns. Since [launching](https://www.pa.gov/governor/newsroom/2025-press-releases/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv "https://www.pa.gov/governor/newsroom/2025-press-releases/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv") the statewide “no wrong door” consumer protection hotline, website, and email address in May 2025, more than 10,000 consumers have visited [pa.gov/consumer](http://pa.gov/consumer "http://pa.gov/consumer") and hundreds of Pennsylvanians have called 1-866-PACOMPLAINT or emailed [consumer@pa.gov](mailto:consumer@pa.gov) seeking assistance. The centralized tools make it easier than ever to report scams, resolve issues, and get connected directly to the appropriate state agency — whether the concern involves insurance, lending, utilities, or financial exploitation. The initiative connects consumers with agencies including: - **Department of Banking and Securities (DoBS)** – Protecting against financial exploitation, predatory lending, and banking issues. - **Pennsylvania Insurance Department (PID)** – Resolving disputes over claims, coverage, and unfair insurance practices. - Other agencies regulating utilities, student loans, and professional licensing. The **Shapiro Administration** is also strengthening protections against emerging digital threats. Last week, **Governor Josh Shapiro** [launched](https://www.pa.gov/governor/newsroom/2026-press-releases/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai "https://www.pa.gov/governor/newsroom/2026-press-releases/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai") a multi-agency AI Literacy Toolkit to help Pennsylvanians safely use artificial intelligence and created an AI Enforcement Task Force to investigate AI companion bots that unlawfully misrepresent themselves as licensed professionals, coordinating enforcement efforts with the Office of Attorney General. “National Consumer Protection Week is an opportunity for Pennsylvanians to learn about their rights and how to protect themselves from scams and fraud,” said **DoBS Secretary Wendy Spicher**. “But it’s also a reminder that help is readily available. With one call or click, consumers can get routed directly to the right agency for assistance.” In 2025 alone, DoBS managed more than 11,000 consumer inquiries and conducted over 300 outreach events reaching nearly 53,000 Pennsylvanians with financial education and investor protection information. Additionally, PID delivered significant financial relief to consumers last year — saving Pennsylvanians nearly \$133 million through regulatory actions, receiving more than 15,500 complaints, and conducting multiple examinations and investigations that resulted in refunds, payments, and credits. PID helps Pennsylvanians by: - **Fixing claim errors** – If an insurance company wrongly denies or underpays a claim, PID steps in to ensure the consumer receives the money they’re owed; - **Recovering stolen funds** – If an agent takes payment for a policy but does not send it to the insurance company, PID will help get that money into the right hands; - **Refunding overcharges** – If a company charges higher premiums than approved, PID ensures the consumers receive refunds; and - **Ensuring compliance with laws** – PID enforces laws to prevent unfair insurance practices and ensures consumers aren’t overcharged, inappropriately cancelled or denied coverage they should receive. “PID is here to shield Pennsylvanians from deceptive business practices that impact their day-to-day lives,” said **PID Commissioner Michael Humphreys**. “When problems arise, our team works to put money back in consumers’ pockets — but we can only address issues we know about, so we encourage Pennsylvanians to file a complaint.” In addition to launching the centralized reporting system, **Governor Shapiro and his Administration** has strengthened consumer protections by: - **Requiring** virtual currency transmitters to be licensed under Pennsylvania’s [Money Transmitter Act](https://www.palegis.us/statutes/unconsolidated/law-information/view-statute?sessind=0&actnum=7&txttype=htm&sessyr=2025), closing a regulatory gap that previously left consumers unprotected. - **Establishing** [new criminal penalties](https://www.palegis.us/statutes/unconsolidated/law-information/view-statute?sessind=0&actnum=35&txttype=htm&sessyr=2025) for the use of artificial intelligence to create non-consensual forged digital likenesses, such as deepfakes and voice clones, used to commit fraud. - **Supporting** [investigations](https://www.pa.gov/agencies/insurance/newsroom/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges "https://www.pa.gov/agencies/insurance/newsroom/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges") that led to the indictment of entities involved in a nationwide telemarketing insurance fraud scheme and revoking their licenses in Pennsylvania. Learn more about DoBS’ free, [consumer outreach programs](https://www.pa.gov/en/agencies/dobs/programs.html "https://www.pa.gov/en/agencies/dobs/programs.html") [available](https://www.pa.gov/en/agencies/dobs/programs.html "https://www.pa.gov/en/agencies/dobs/programs.html"), or [contact us to request a program tailored to your specific needs](https://www.pa.gov/en/services/dobs/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html "https://www.pa.gov/en/services/dobs/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html"). Visit the DoBS calendar of events to [find an event near you](https://www.pa.gov/en/agencies/dobs/calendar.html#sortCriteria=%40copapwpstartdate%20descending). Learn more about DoBS at [pa.gov/dobs](http://www.pa.gov/dobs "http://www.pa.gov/dobs") or follow DoBS on [Facebook](https://www.facebook.com/PABankingAndSecurities/ "https://www.facebook.com/PABankingAndSecurities/"), [X](https://x.com/PABankingDept "https://x.com/PABankingDept"), or [LinkedIn](https://www.linkedin.com/company/pa-banking-and-securities/ "https://www.linkedin.com/company/pa-banking-and-securities/"). Pennsylvanians can also [contact](https://www.pa.gov/consumer-complaints "https://www.pa.gov/consumer-complaints") PID with any and all complaints related to insurance and can visit PID’s [Learn About Insurance](https://www.pa.gov/agencies/insurance/consumer-help-center/learn-about-insurance "https://www.pa.gov/agencies/insurance/consumer-help-center/learn-about-insurance") page for tools and resources to help understand the different types of insurance and to make informed decisions through every stage of life. Follow PID on [X](https://link.mediaoutreach.meltwater.com/ls/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSowwgOMNmNmRnmsRrjskfJr9o4R44MyDYN4OynHkljyqMb0dHpAG6eS-2BOBMrIIDjWuuG2ndIrkuhlVgqyMvFJU-3D4lV7_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zPp8-2B5hE35UL46sq6xzBvnlP5w57FZLTEAuEIZ09uw2WymqopoWtZWw4xHWUT6jcjyV7ddNl1q6UOdNCedfS3kzMoIY2VRNzkXmIccSGhfk48E6FucDK5vKsJKfjDfB1A49jyoYgnBsiDZEUrfF8rKU55IDHxWMG69UVhWvPMroq) and [Facebook](https://link.mediaoutreach.meltwater.com/ls/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuX5VyIS7IiopnWnZDTmg1gZc-2BKT46Sn8G6Q-2F9FD3gT5Q5DfKryGtslY-2B-2BTYw8r7RFg-3D-3Dp5-e_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zG4yr7sIugz6sD2-2FIVYhPMEkMBuD2XFkXuLWCFFb5KDl726nm1DML25pOl8dgLi2pemBbufIDRRxUgYnYXxbSBCg8rtK12eKXBMoheQdtOu9gffqcJB6HVL5LdjYa3UzS3lBt7eip7386KrqoTEYQ774cac16RiNf7Go8H4fy9Ko). For more information about Pennsylvania’s consumer protection laws and how to file a complaint, call **1-866-PACOMPLAINT**, visit **[pa.gov/consumer](https://link.mediaoutreach.meltwater.com/ls/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSpQ-2BLLAMWcis0fO1qDVc0cyhsIhSEWgBdtBYEzTYgtd0OGB_4SOf20RRcBXaBO-2BtUalL0uvR5Vkqws-2F-2BV-2F64QtPy7K5jGdQow8MEjsTVHNcp-2FanIi-2B7mfUThV0vRCDVeps3LFgf1YNmIlNK9ZavXgmud6L1RL7muHcAgUYZ7wv6OWOswsYsaqaLL8xKHPPHMzY8-2FYqQMol9i6tYNkuU8v67f-2BIVpWwF-2Bk-2FUyQMs5FsbSZe1Fb4AyPq6zFC607J4SsXWzVl26MaQYz8vHtBqJJZPzLYYVEOHSG1bJw7A0487hyTF2OH8za3SzZy-2FyOg5QuNYI5qsLKxEVhcnI68CSSDN-2Fr9-2F-2ByAJqNhoIx4vp2sncrfQhzfwKPt-2F8GdYyr39UJvOZlsdZTcx9FU8uB51tERK5Ci-2F3miJLTBgb7jezHSARxiWq)**, or email**[consumer@pa.gov](mailto:consumer@pa.gov)** to report financial, insurance, and consumer concerns. *** Return to top [![Commonwealth of Pennsylvania Home](https://www.pa.gov/content/dam/copapwp-pagov/en/global/images/CoPA%20Logo%20-%20Horizontal%20Lockup%201.svg)](https://www.pa.gov/en) Proudly founded in 1681 as a place of tolerance and freedom. - [Commonwealth of Pennsylvania Social Media Follow on Facebook](https://www.facebook.com/GovernorShapiro) - [Commonwealth of Pennsylvania Social Media Follow on X](https://x.com/GovernorShapiro) - [Commonwealth of Pennsylvania Social Media Follow on Bluesky](https://bsky.app/profile/governor.pa.gov) - [Commonwealth of Pennsylvania Social Media Follow on Threads](https://www.threads.net/@governorshapiro) - [Commonwealth of Pennsylvania Social Media Follow on Instagram](https://www.instagram.com/GovernorShapiro/) - [Commonwealth of Pennsylvania Social Media Follow on TikTok](https://www.tiktok.com/@governorshapiro) - [Commonwealth of Pennsylvania Social Media Follow on YouTube](https://www.youtube.com/@GovernorShapiro) - [Commonwealth of Pennsylvania Social Media Follow on Flickr](https://www.flickr.com/photos/pagovernor/) - [Commonwealth of Pennsylvania Social Media Follow on WhatsApp](https://www.whatsapp.com/channel/0029VbBAs2o6mYPMP8MQsg1b) ## Top services - [Register to Vote](https://www.pa.gov/services/vote/register-to-vote) - [Find a DMV](https://www.pa.gov/agencies/dmv/find-a-location) - [Get a Birth Certificate](https://www.pa.gov/agencies/health/programs/vital-records/birth-certificates) - [Join the Veterans Registry](https://www.pa.gov/services/dmva/subscribe-to-veterans--registry-and-monthly-publication) - [PAyback](https://payback.pa.gov/Home/Who) ## PA.gov - [Careers & Internships](https://www.pa.gov/agencies/employment/open-jobs) - [PennWatch](https://pennwatch.pa.gov/Pages/default.aspx) - [Right-to-Know Law](https://www.openrecords.pa.gov/RTKL/CitizensGuide.cfm) Copyright © 2026 Commonwealth of Pennsylvania. 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Readable Markdown

**Harrisburg, PA –** As National Consumer Protection Week begins, the **Shapiro Administration** is highlighting the impact of Pennsylvania’s new centralized consumer protection initiative — which has already connected thousands of Pennsylvanians with help resolving scams, insurance disputes, and financial concerns. Since [launching](https://www.pa.gov/governor/newsroom/2025-press-releases/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv "https://www.pa.gov/governor/newsroom/2025-press-releases/gov-shapiro-launches-new-consumer-protection-tools-help-pennsylv") the statewide “no wrong door” consumer protection hotline, website, and email address in May 2025, more than 10,000 consumers have visited [pa.gov/consumer](http://pa.gov/consumer "http://pa.gov/consumer") and hundreds of Pennsylvanians have called 1-866-PACOMPLAINT or emailed [consumer@pa.gov](mailto:consumer@pa.gov) seeking assistance. The centralized tools make it easier than ever to report scams, resolve issues, and get connected directly to the appropriate state agency — whether the concern involves insurance, lending, utilities, or financial exploitation. The initiative connects consumers with agencies including: - **Department of Banking and Securities (DoBS)** – Protecting against financial exploitation, predatory lending, and banking issues. - **Pennsylvania Insurance Department (PID)** – Resolving disputes over claims, coverage, and unfair insurance practices. - Other agencies regulating utilities, student loans, and professional licensing. The **Shapiro Administration** is also strengthening protections against emerging digital threats. Last week, **Governor Josh Shapiro** [launched](https://www.pa.gov/governor/newsroom/2026-press-releases/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai "https://www.pa.gov/governor/newsroom/2026-press-releases/governor-shapiro-takes-action-to-protect-pennsylvanians-using-ai") a multi-agency AI Literacy Toolkit to help Pennsylvanians safely use artificial intelligence and created an AI Enforcement Task Force to investigate AI companion bots that unlawfully misrepresent themselves as licensed professionals, coordinating enforcement efforts with the Office of Attorney General. “National Consumer Protection Week is an opportunity for Pennsylvanians to learn about their rights and how to protect themselves from scams and fraud,” said **DoBS Secretary Wendy Spicher**. “But it’s also a reminder that help is readily available. With one call or click, consumers can get routed directly to the right agency for assistance.” In 2025 alone, DoBS managed more than 11,000 consumer inquiries and conducted over 300 outreach events reaching nearly 53,000 Pennsylvanians with financial education and investor protection information. Additionally, PID delivered significant financial relief to consumers last year — saving Pennsylvanians nearly \$133 million through regulatory actions, receiving more than 15,500 complaints, and conducting multiple examinations and investigations that resulted in refunds, payments, and credits. PID helps Pennsylvanians by: - **Fixing claim errors** – If an insurance company wrongly denies or underpays a claim, PID steps in to ensure the consumer receives the money they’re owed; - **Recovering stolen funds** – If an agent takes payment for a policy but does not send it to the insurance company, PID will help get that money into the right hands; - **Refunding overcharges** – If a company charges higher premiums than approved, PID ensures the consumers receive refunds; and - **Ensuring compliance with laws** – PID enforces laws to prevent unfair insurance practices and ensures consumers aren’t overcharged, inappropriately cancelled or denied coverage they should receive. “PID is here to shield Pennsylvanians from deceptive business practices that impact their day-to-day lives,” said **PID Commissioner Michael Humphreys**. “When problems arise, our team works to put money back in consumers’ pockets — but we can only address issues we know about, so we encourage Pennsylvanians to file a complaint.” In addition to launching the centralized reporting system, **Governor Shapiro and his Administration** has strengthened consumer protections by: - **Requiring** virtual currency transmitters to be licensed under Pennsylvania’s [Money Transmitter Act](https://www.palegis.us/statutes/unconsolidated/law-information/view-statute?sessind=0&actnum=7&txttype=htm&sessyr=2025), closing a regulatory gap that previously left consumers unprotected. - **Establishing** [new criminal penalties](https://www.palegis.us/statutes/unconsolidated/law-information/view-statute?sessind=0&actnum=35&txttype=htm&sessyr=2025) for the use of artificial intelligence to create non-consensual forged digital likenesses, such as deepfakes and voice clones, used to commit fraud. - **Supporting** [investigations](https://www.pa.gov/agencies/insurance/newsroom/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges "https://www.pa.gov/agencies/insurance/newsroom/pid-investigation-nationwide-telemarketing-fraud-leads-to-arrest-charges") that led to the indictment of entities involved in a nationwide telemarketing insurance fraud scheme and revoking their licenses in Pennsylvania. Learn more about DoBS’ free, [consumer outreach programs](https://www.pa.gov/en/agencies/dobs/programs.html "https://www.pa.gov/en/agencies/dobs/programs.html") [available](https://www.pa.gov/en/agencies/dobs/programs.html "https://www.pa.gov/en/agencies/dobs/programs.html"), or [contact us to request a program tailored to your specific needs](https://www.pa.gov/en/services/dobs/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html "https://www.pa.gov/en/services/dobs/schedule-a-department-of-banking---securities-presentation-or-outreach-event.html"). Visit the DoBS calendar of events to [find an event near you](https://www.pa.gov/en/agencies/dobs/calendar.html#sortCriteria=%40copapwpstartdate%20descending). Learn more about DoBS at [pa.gov/dobs](http://www.pa.gov/dobs "http://www.pa.gov/dobs") or follow DoBS on [Facebook](https://www.facebook.com/PABankingAndSecurities/ "https://www.facebook.com/PABankingAndSecurities/"), [X](https://x.com/PABankingDept "https://x.com/PABankingDept"), or [LinkedIn](https://www.linkedin.com/company/pa-banking-and-securities/ "https://www.linkedin.com/company/pa-banking-and-securities/"). Pennsylvanians can also [contact](https://www.pa.gov/consumer-complaints "https://www.pa.gov/consumer-complaints") PID with any and all complaints related to insurance and can visit PID’s [Learn About Insurance](https://www.pa.gov/agencies/insurance/consumer-help-center/learn-about-insurance "https://www.pa.gov/agencies/insurance/consumer-help-center/learn-about-insurance") page for tools and resources to help understand the different types of insurance and to make informed decisions through every stage of life. Follow PID on [X](https://link.mediaoutreach.meltwater.com/ls/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSowwgOMNmNmRnmsRrjskfJr9o4R44MyDYN4OynHkljyqMb0dHpAG6eS-2BOBMrIIDjWuuG2ndIrkuhlVgqyMvFJU-3D4lV7_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zPp8-2B5hE35UL46sq6xzBvnlP5w57FZLTEAuEIZ09uw2WymqopoWtZWw4xHWUT6jcjyV7ddNl1q6UOdNCedfS3kzMoIY2VRNzkXmIccSGhfk48E6FucDK5vKsJKfjDfB1A49jyoYgnBsiDZEUrfF8rKU55IDHxWMG69UVhWvPMroq) and [Facebook](https://link.mediaoutreach.meltwater.com/ls/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuX5VyIS7IiopnWnZDTmg1gZc-2BKT46Sn8G6Q-2F9FD3gT5Q5DfKryGtslY-2B-2BTYw8r7RFg-3D-3Dp5-e_cy4HRMMpn2AID4DGeG3RCPSyKHaul000jkHaTbea9cH43T-2FmXscE01016OPKPk2bCQWPYlT6B3gKqeY-2BdZITneUCGP-2BiG-2Fg0AYXFTCQM-2FR1g6E4FsnA3NxWlN6Tv1zoC95ghhSaV75RafWMppsCzaEML9aPoJJlkqg7dYyeisUNeupaPmDJ29lgjuZwq-2FYN114GQ7yIgrwgVtAA8Wy-2F2zG4yr7sIugz6sD2-2FIVYhPMEkMBuD2XFkXuLWCFFb5KDl726nm1DML25pOl8dgLi2pemBbufIDRRxUgYnYXxbSBCg8rtK12eKXBMoheQdtOu9gffqcJB6HVL5LdjYa3UzS3lBt7eip7386KrqoTEYQ774cac16RiNf7Go8H4fy9Ko). For more information about Pennsylvania’s consumer protection laws and how to file a complaint, call **1-866-PACOMPLAINT**, visit **[pa.gov/consumer](https://link.mediaoutreach.meltwater.com/ls/click?upn=u001.EpE68xvdiHi-2F3uU9U1WHuSpQ-2BLLAMWcis0fO1qDVc0cyhsIhSEWgBdtBYEzTYgtd0OGB_4SOf20RRcBXaBO-2BtUalL0uvR5Vkqws-2F-2BV-2F64QtPy7K5jGdQow8MEjsTVHNcp-2FanIi-2B7mfUThV0vRCDVeps3LFgf1YNmIlNK9ZavXgmud6L1RL7muHcAgUYZ7wv6OWOswsYsaqaLL8xKHPPHMzY8-2FYqQMol9i6tYNkuU8v67f-2BIVpWwF-2Bk-2FUyQMs5FsbSZe1Fb4AyPq6zFC607J4SsXWzVl26MaQYz8vHtBqJJZPzLYYVEOHSG1bJw7A0487hyTF2OH8za3SzZy-2FyOg5QuNYI5qsLKxEVhcnI68CSSDN-2Fr9-2F-2ByAJqNhoIx4vp2sncrfQhzfwKPt-2F8GdYyr39UJvOZlsdZTcx9FU8uB51tERK5Ci-2F3miJLTBgb7jezHSARxiWq)**, or email**[consumer@pa.gov](mailto:consumer@pa.gov)** to report financial, insurance, and consumer concerns.

ML Classification

ML Categories

/Finance		94.5%
/Law_and_Government		80.4%
/Finance/Insurance		54.1%
/Finance/Insurance/Other		40.6%
/Law_and_Government/Legal		31.1%
/Law_and_Government/Legal/Legal_Services		19.9%

Raw JSON

{
    "/Finance": 945,
    "/Law_and_Government": 804,
    "/Finance/Insurance": 541,
    "/Finance/Insurance/Other": 406,
    "/Law_and_Government/Legal": 311,
    "/Law_and_Government/Legal/Legal_Services": 199
}

ML Page Types

/Article		66.3%
/Article/News_Update		66.0%

Raw JSON

{
    "/Article": 663,
    "/Article/News_Update": 660
}

ML Intent Types

Informational		99.0%
Navigational		11.9%

Raw JSON

{
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    "Navigational": 119
}

Content Metadata

Language

Author

null

Publish Time

not set

Original Publish Time

2026-03-03 14:36:39 (1 month ago)

Republished

Word Count (Total)

1,123

Word Count (Content)

710

Links

External Links

Internal Links

Technical SEO

Meta Nofollow

Meta Noarchive

JS Rendered

Redirect Target

null

Performance

Download Time (ms)

620

TTFB (ms)

617

Download Size (bytes)

23,050

Shard

4 (laksa)

Root Hash

5236263673123373404

Unparsed URL

gov,pa!www,/agencies/dobs/newsroom/shapiro-administration-expands-consumer-protections s443