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# Jay Jones Attorney General of Virginia - [OAG Main](https://www.oag.state.va.us/) - [Home](https://www.oag.state.va.us/consumer-protection/index.php) - [File a Complaint](https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint) - - [Back](https://www.oag.state.va.us/consumer-protection/about-us) - [Agency Search](https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint/agency-search) - [Complaint Database](https://www.oag.state.va.us/consumer-protection/complaint/search) - [Scams](https://www.oag.state.va.us/consumer-protection/index.php/scams-information) - - [Back](https://www.oag.state.va.us/consumer-protection/about-us) - [Scam Alerts Archive](https://www.oag.state.va.us/consumer-protection/index.php/scams-information/scam-alerts-archive) - [Tips & Info](https://www.oag.state.va.us/consumer-protection/index.php/tips-info2) - [Laws & Cases](https://www.oag.state.va.us/consumer-protection/index.php/laws-cases) - - [Back](https://www.oag.state.va.us/consumer-protection/about-us) - [Lawsuits & Settlements](https://www.oag.state.va.us/consumer-protection/index.php/laws-cases/lawsuits-settlements) - [News](https://www.oag.state.va.us/consumer-protection/index.php/news) - - [Back](https://www.oag.state.va.us/consumer-protection/about-us) - [Consumer Protection Quarterly Newsletter](https://www.oag.state.va.us/consumer-protection/index.php/news/consumer-protection-quarterly-newsletter) - [Publications](https://www.oag.state.va.us/consumer-protection/index.php/publications-forms) - - [Back](https://www.oag.state.va.us/consumer-protection/about-us) - [Other Agency Publications](https://www.oag.state.va.us/consumer-protection/index.php/publications-forms/outside-agency-s-publications) - [Contact Us](https://www.oag.state.va.us/consumer-protection/index.php/get-help) - - [Back](https://www.oag.state.va.us/consumer-protection/about-us) - [Contact Us](https://www.oag.state.va.us/consumer-protection/index.php/get-help/contact-us2 "Contact form for the Attorney General of Virginia's Consumer Protection Unit") # About Us *The Consumer Protection Section* enforces state and federal laws designed to protect consumers from fraud, deception, and misrepresentation. The Section serves as the central clearinghouse in Virginia for consumer complaints. Complaints are assigned for handling within the Section or referred to the appropriate local, state, or federal agency having jurisdiction. When there is a pattern or practice of deceptive conduct in violation of one of our statutes, the Attorney General is authorized to take action to stop the unlawful conduct and, where appropriate, seek refunds for consumers. ### Counseling, Intake and Referral Unit The CIRU serves as the central clearinghouse in Virginia for the receipt, evaluation, and referral of consumer complaints, and operates the state's consumer hotline through which consumers are educated about where specific complaints should be filed. Complaints received are handled within the CIRU, referred to the Section's DRU or investigators, or referred to another local, state or federal agency having specific jurisdiction. ### Dispute Resolution Unit The DRU offers alternative dispute resolution services for complaints that do not allege or demonstrate on their face a violation of consumer protection law. Participation in this facilitative process is voluntary and allows both the business representative and the consumer to share their perspectives. Where a complaint alleges or demonstrates on its face a violation of law, the matter may be referred to a Section investigator, who may either attempt to resolve the complaint, or, where a pattern or practice of violations is found, work with Section attorneys in the PLU, CSDCU, or AU to prepare a law enforcement action. ### Predatory Lending Unit The PLU investigates and prosecutes suspected violations of state and federal consumer lending statutes, including laws concerning payday loans, title loans, consumer finance loans, mortgage loans, mortgage servicing, and foreclosure rescue services. ### Charitable Solicitations and Deceptive Conduct Unit The CSDCU investigates and prosecutes suspected violations of the Virginia Consumer Protection Act ("VCPA”), the Solicitation of Contributions law, and other state and federal consumer protection laws. In addition to the VCPA, the Unit enforces a number of other industry-specific and subject-specific statutes enforceable through the VCPA, including the Virginia Health Spa Act, the Virginia Home Solicitation Sales Act, the Prizes and Gifts Act, the Virginia Travel Club Act, and the Post-Disaster Anti-Price Gouging Act. The Unit also enforces the Virginia Telephone Privacy Protection Act. Among other federal statutes, the Unit enforces the Telemarketing and Consumer Fraud and Abuse Prevention Act, and its accompanying regulations, the Telemarketing Sales Rule. ### Antitrust Unit The AU investigates and prosecutes suspected violations of state and federal antitrust laws, and provides advice to state agencies on antitrust issues. To enforce the antitrust laws and promote competition, the Unit: (1) conducts civil investigations for possible antitrust violations, (2) reviews proposed mergers and other transactions for their potential impact on competition, (3) files civil cases in state and federal courts (either alone or with other States) to enjoin restraints of trade, and to recover monetary losses and civil penalties, and (4) advises state agencies on the competitive implications of government actions. ## How can we help? Main Line: [804-786-2071](tel:804-786-2071) Consumer Protection Hotline: [804-786-2042](tel:804-786-2042) Hours: 8:30 am - 5:00 pm Monday through Friday ## Victims Victim Notification Program: [1-800-370-0459](tel:1-800-370-0459) Office of Civil Rights: [804-225-2292](tel:804-225-2292) ## Report Fraud Report Medicaid Fraud: [1-800-371-0824](tel:1-800-371-0824) Report Medicare Fraud: [1-800-HHS-TIPS](tel:1-800-447-8477) / TTY: [1-800-377-4950](tel:1-800-377-4950)  - [Webmaster](mailto:webmaster@oag.state.va.us "Webmaster") - [Web Policy](https://www.oag.state.va.us/web-policy "Web Policy") - [FOIA Contact](https://www.oag.state.va.us/files/FOIA1.pdf "FOIA Contact") © Attorney General of Virginia 2026 [Back to top](https://www.oag.state.va.us/consumer-protection/about-us "Back to top")

Jay Jones Attorney General of Virginia ## About Us *The Consumer Protection Section* enforces state and federal laws designed to protect consumers from fraud, deception, and misrepresentation. The Section serves as the central clearinghouse in Virginia for consumer complaints. Complaints are assigned for handling within the Section or referred to the appropriate local, state, or federal agency having jurisdiction. When there is a pattern or practice of deceptive conduct in violation of one of our statutes, the Attorney General is authorized to take action to stop the unlawful conduct and, where appropriate, seek refunds for consumers. Counseling, Intake and Referral Unit Dispute Resolution Unit Predatory Lending Unit Charitable Solicitations and Deceptive Conduct Unit Antitrust Unit