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URLhttps://www.naag.org/issues/consumer-protection/
Last Crawled2026-04-10 22:01:46 (1 day ago)
First Indexed2020-11-20 02:07:07 (5 years ago)
HTTP Status Code200
Meta TitleConsumer Protection - National Association of Attorneys General
Meta DescriptionAttorneys general are responsible for enforcing consumer protection laws and educating consumers on consumer protection issues.
Meta Canonicalnull
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Attorneys general are a leading consumer protection force in the country, generally receiving their authority from  state consumer protection laws giving the attorney general primary enforcement responsibility within their state or territor y .  Some federal statutes  also give attorneys general jurisdiction to enforce federal  consumer protection  law s. Additional  consumer protection  authority is based on the common law.   Attorneys general  serve the public in a variety of ways  in the sphere of consumer protection. These  include :   Education:   Making consumers aware of their consumer rights and potential scams /frauds  t hrough   speaking engagements, websites, press releases, public service announcements, mobile offices, social media , and other communications.   Mediation:   Serving as  an  independent mediator regarding disputes that consumers have with businesses.    Consumers  can  file complaints with attorneys general, some of which offer a  mediation  service  generally rel ying  on the voluntary cooperation of both the consumer and the business. The mediator, who is independent and neutral, acts as a "go between" for the consumer and the business.   Consumer complaints   can often be resolved  as a result of  the mediation process .     Enforcement:   Investigation, settlement, and litigation of consumer protection  matters .   Learn more about the role of attorneys general in consumer protection or how attorneys general work together on consumer protection matters . Areas of Interest Attorneys general have broad jurisdiction when it comes to consumer protection. Below are some of the numerous topics addressed by attorneys general. Annuities Automobiles Debt Relief Dietary Supplements and Pharmaceuticals Do-Not-Call/Robocalls For-Profit Colleges Government Imposters Health Fraud Mortgage Servicing Natural Disasters Predatory Leasing Privacy and Identity Theft Scams Seniors Servicemembers and Veterans Student Learn Servicing Telecommunication Courses and Trainings Consumer Protection Charities Consumer Protection Charities Consumer Protection Relevant Articles Consumer Protection Consumer Protection Consumer Protection
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[Skip to content](https://www.naag.org/issues/consumer-protection/#fl-main-content) [![National Association of Attorneys General](https://www.naag.org/wp-content/uploads/2020/10/naag-sticky-logo-min.png)](https://www.naag.org/) Menu - [Issues](https://www.naag.org/issues/) - [Issues](https://www.naag.org/issues/) - [Anticorruption](https://www.naag.org/issues/anticorruption/) - [Antitrust](https://www.naag.org/issues/antitrust/) - [Bankruptcy](https://www.naag.org/issues/bankruptcy/) - [Charities](https://www.naag.org/issues/charities/) - [Civil Law](https://www.naag.org/issues/civil-law/) - [Issues](https://www.naag.org/issues/) - [Consumer Protection](https://www.naag.org/issues/consumer-protection/) - [Criminal Law](https://www.naag.org/issues/criminal-law/) - [Cyber and Technology](https://www.naag.org/issues/cyber-and-technology/) - [Disaster Preparedness & Response](https://www.naag.org/issues/disaster-preparedness-and-response/) - [Elder Justice](https://www.naag.org/issues/elder-justice/) - 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[Contact Us](https://www.naag.org/contact-us/) # Consumer Protection [Home](https://www.naag.org/ "Go to National Association of Attorneys General.") / [Issues](https://www.naag.org/issues/ "Go to Issues.") / Consumer Protection Attorneys general are a leading consumer protection force in the country, generally receiving their authority from state consumer protection laws giving the attorney general primary enforcement responsibility within their state or territory. Some federal statutes also give attorneys general jurisdiction to enforce federal consumer protection laws. Additional consumer protection authority is based on the common law. Attorneys general serve the public in a variety of ways in the sphere of consumer protection. These include: - **Education:** Making consumers aware of their consumer rights and potential scams/frauds through speaking engagements, websites, press releases, public service announcements, mobile offices, social media, and other communications. - **Mediation:** Serving as an independent mediator regarding disputes that consumers have with businesses. - Consumers can file complaints with attorneys general, some of which offer a mediation service generally relying on the voluntary cooperation of both the consumer and the business. The mediator, who is independent and neutral, acts as a "go between" for the consumer and the business. Consumer complaints can often be resolved as a result of the mediation process. - **Enforcement:** Investigation, settlement, and litigation of consumer protection matters. [Learn more about the role of attorneys general in consumer protection](https://www.naag.org/issues/consumer-protection/consumer-protection-101/) or [how attorneys general work together on consumer protection matters](https://www.naag.org/issues/consumer-protection/interjurisdictional-collaboration/). ## Areas of Interest Attorneys general have broad jurisdiction when it comes to consumer protection. Below are some of the numerous topics addressed by attorneys general. - Annuities - Automobiles - Debt Relief - Dietary Supplements and Pharmaceuticals - [Do-Not-Call/Robocalls](https://www.naag.org/issues/consumer-protection/consumer-protection-101/robocalls/) - For-Profit Colleges - Government Imposters - Health Fraud - Mortgage Servicing - Natural Disasters - Predatory Leasing - [Privacy and Identity Theft](https://www.naag.org/issues/consumer-protection/consumer-protection-101/privacy/) - Scams - Seniors - Servicemembers and Veterans - Student Learn Servicing - Telecommunication ## Courses and Trainings [![Consumer Protection sign, know your rights, consumerresources.org](https://www.naag.org/wp-content/uploads/image-gallery/consumer-protection/consumer-protection-701181406-1200px-1024x683.jpg)](https://www.naag.org/course/how-scammers-and-marketers-use-psychology-to-persuade-consumers/ "How Scammers and Marketers Use Psychology to Persuade Consumers") - Consumer Protection ## [How Scammers and Marketers Use Psychology to Persuade Consumers](https://www.naag.org/course/how-scammers-and-marketers-use-psychology-to-persuade-consumers/ "How Scammers and Marketers Use Psychology to Persuade Consumers") On-Demand [Learn More →](https://www.naag.org/course/how-scammers-and-marketers-use-psychology-to-persuade-consumers/ "Learn More →") [![Person putting money into donation jar](https://www.naag.org/wp-content/uploads/image-gallery/charities/charities-529035610-1200px-1024x718.jpg)](https://www.naag.org/course/work-smarter-not-harder-using-data-in-charity-enforcement/ "Work Smarter, Not Harder: Using Data in Charity Enforcement") - Charities - Consumer Protection ## [Work Smarter, Not Harder: Using Data in Charity Enforcement](https://www.naag.org/course/work-smarter-not-harder-using-data-in-charity-enforcement/ "Work Smarter, Not Harder: Using Data in Charity Enforcement") On-Demand [Learn More →](https://www.naag.org/course/work-smarter-not-harder-using-data-in-charity-enforcement/ "Learn More →") [![](https://www.naag.org/wp-content/uploads/image-gallery/legal/legal-patrick-fore-h5lf0ngyetk-unsplash-1200px-1024x683.jpg)](https://www.naag.org/course/charity-regulation-and-oversight-of-501c4-social-welfare-organizations/ "Charity Regulation and Oversight of 501(c)(4) Social Welfare Organizations") - Charities - Consumer Protection ## [Charity Regulation and Oversight of 501(c)(4) Social Welfare Organizations](https://www.naag.org/course/charity-regulation-and-oversight-of-501c4-social-welfare-organizations/ "Charity Regulation and Oversight of 501(c)(4) Social Welfare Organizations") On-Demand [Learn More →](https://www.naag.org/course/charity-regulation-and-oversight-of-501c4-social-welfare-organizations/ "Learn More →") ## Policy Letters - Consumer Protection - Public Health ## [41 State and Territory Attorneys General Urge Passing of the Combating Illicit Xylazine Act](https://www.naag.org/policy-letter/41-state-and-territory-attorneys-general-urge-passing-of-the-combating-illicit-xylazine-act/ "41 State and Territory Attorneys General Urge Passing of the Combating Illicit Xylazine Act") March 31, 2026 Major search engines and payment platforms are urged to implement stronger measures to combat the spread of deepfake nonconsensual intimate imagery (NCII). [Learn More →](https://www.naag.org/policy-letter/41-state-and-territory-attorneys-general-urge-passing-of-the-combating-illicit-xylazine-act/ "Learn More →") - Consumer Protection - Public Health - Social Media - Technology ## [40 State and Territory Attorneys General Urge Congress to Advance the Senate Kids Online Safety Act (KOSA)](https://www.naag.org/policy-letter/40-state-and-territory-attorneys-general-urge-congress-to-advance-the-senate-kids-online-safety-act-kosa/ "40 State and Territory Attorneys General Urge Congress to Advance the Senate Kids Online Safety Act (KOSA)") February 10, 2026 Major search engines and payment platforms are urged to implement stronger measures to combat the spread of deepfake nonconsensual intimate imagery (NCII). [Learn More →](https://www.naag.org/policy-letter/40-state-and-territory-attorneys-general-urge-congress-to-advance-the-senate-kids-online-safety-act-kosa/ "Learn More →") - Consumer Protection - Cybersecurity and Privacy - Public Health - Social Media - Technology ## [State Attorneys General Urge Congress to Preserve Local Authority on AI Regulation](https://www.naag.org/policy-letter/state-attorneys-general-urge-congress-to-preserve-local-authority-on-ai-regulation/ "State Attorneys General Urge Congress to Preserve Local Authority on AI Regulation") November 25, 2025 Major search engines and payment platforms are urged to implement stronger measures to combat the spread of deepfake nonconsensual intimate imagery (NCII). [Learn More →](https://www.naag.org/policy-letter/state-attorneys-general-urge-congress-to-preserve-local-authority-on-ai-regulation/ "Learn More →") ## Relevant Articles [![](https://www.naag.org/wp-content/uploads/2024/12/feature-image-consumer.png)](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-april-2025/ "Center for Consumer Protection Monthly – April 2025") - Consumer Protection ## [Center for Consumer Protection Monthly – April 2025](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-april-2025/ "Center for Consumer Protection Monthly – April 2025") [Kate Donoven](https://www.naag.org/author/kate-donoven/) \| May 28, 2025 [Read More →](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-april-2025/ "Read More →") [![](https://www.naag.org/wp-content/uploads/2024/12/feature-image-consumer.png)](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-december-2024/ "Center for Consumer Protection Monthly – December 2024") - Consumer Protection ## [Center for Consumer Protection Monthly – December 2024](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-december-2024/ "Center for Consumer Protection Monthly – December 2024") [Kate Donoven](https://www.naag.org/author/kate-donoven/) \| March 16, 2025 [Read More →](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-december-2024/ "Read More →") [![](https://www.naag.org/wp-content/uploads/2024/12/feature-image-consumer.png)](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-november-2024/ "Center for Consumer Protection Monthly – November 2024") - Consumer Protection ## [Center for Consumer Protection Monthly – November 2024](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-november-2024/ "Center for Consumer Protection Monthly – November 2024") [Kate Donoven](https://www.naag.org/author/kate-donoven/) \| December 19, 2024 [Read More →](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-november-2024/ "Read More →") ## Connect with NAAG and the Attorney General Community Create a NAAG account to subscribe to our newsletters or mailing lists. 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Readable Markdown
Attorneys general are a leading consumer protection force in the country, generally receiving their authority from state consumer protection laws giving the attorney general primary enforcement responsibility within their state or territory. Some federal statutes also give attorneys general jurisdiction to enforce federal consumer protection laws. Additional consumer protection authority is based on the common law. Attorneys general serve the public in a variety of ways in the sphere of consumer protection. These include: - **Education:** Making consumers aware of their consumer rights and potential scams/frauds through speaking engagements, websites, press releases, public service announcements, mobile offices, social media, and other communications. - **Mediation:** Serving as an independent mediator regarding disputes that consumers have with businesses. - Consumers can file complaints with attorneys general, some of which offer a mediation service generally relying on the voluntary cooperation of both the consumer and the business. The mediator, who is independent and neutral, acts as a "go between" for the consumer and the business. Consumer complaints can often be resolved as a result of the mediation process. - **Enforcement:** Investigation, settlement, and litigation of consumer protection matters. [Learn more about the role of attorneys general in consumer protection](https://www.naag.org/issues/consumer-protection/consumer-protection-101/) or [how attorneys general work together on consumer protection matters](https://www.naag.org/issues/consumer-protection/interjurisdictional-collaboration/). ## Areas of Interest Attorneys general have broad jurisdiction when it comes to consumer protection. Below are some of the numerous topics addressed by attorneys general. - Annuities - Automobiles - Debt Relief - Dietary Supplements and Pharmaceuticals - [Do-Not-Call/Robocalls](https://www.naag.org/issues/consumer-protection/consumer-protection-101/robocalls/) - For-Profit Colleges - Government Imposters - Health Fraud - Mortgage Servicing - Natural Disasters - Predatory Leasing - [Privacy and Identity Theft](https://www.naag.org/issues/consumer-protection/consumer-protection-101/privacy/) - Scams - Seniors - Servicemembers and Veterans - Student Learn Servicing - Telecommunication Courses and Trainings [![Consumer Protection sign, know your rights, consumerresources.org](https://www.naag.org/wp-content/uploads/image-gallery/consumer-protection/consumer-protection-701181406-1200px-1024x683.jpg)](https://www.naag.org/course/how-scammers-and-marketers-use-psychology-to-persuade-consumers/ "How Scammers and Marketers Use Psychology to Persuade Consumers") - Consumer Protection [![Person putting money into donation jar](https://www.naag.org/wp-content/uploads/image-gallery/charities/charities-529035610-1200px-1024x718.jpg)](https://www.naag.org/course/work-smarter-not-harder-using-data-in-charity-enforcement/ "Work Smarter, Not Harder: Using Data in Charity Enforcement") - Charities - Consumer Protection [![](https://www.naag.org/wp-content/uploads/image-gallery/legal/legal-patrick-fore-h5lf0ngyetk-unsplash-1200px-1024x683.jpg)](https://www.naag.org/course/charity-regulation-and-oversight-of-501c4-social-welfare-organizations/ "Charity Regulation and Oversight of 501(c)(4) Social Welfare Organizations") - Charities - Consumer Protection Relevant Articles [![](https://www.naag.org/wp-content/uploads/2024/12/feature-image-consumer.png)](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-april-2025/ "Center for Consumer Protection Monthly – April 2025") - Consumer Protection [![](https://www.naag.org/wp-content/uploads/2024/12/feature-image-consumer.png)](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-december-2024/ "Center for Consumer Protection Monthly – December 2024") - Consumer Protection [![](https://www.naag.org/wp-content/uploads/2024/12/feature-image-consumer.png)](https://www.naag.org/attorney-general-journal/center-for-consumer-protection-monthly-november-2024/ "Center for Consumer Protection Monthly – November 2024") - Consumer Protection
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