🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 130 (from laksa034)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa130.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://www.ftc.gov/enforcement/refunds/amazon-refunds\')), getAhrefsUnparsedNoserviceFromURL(\'https://www.ftc.gov/enforcement/refunds/amazon-refunds\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/www.ftc.gov\/enforcement\/refunds\/amazon-refunds","crawl_time":1775689287,"first_indexed_time":1759265528,"http_code":200,"src_unparsed":"gov,ftc!www,\/enforcement\/refunds\/amazon-refunds s443","src_root_hash":"5486463561478463730","history_drop_reason":null,"meta_title":"Amazon Refunds | Federal Trade Commission","meta_descriptions":[],"attrs_boilerpipe_text":"As the result of the Trump-Vance FTC’s historic $2.5 billion settlement, Amazon began sending claim notices to eligible Prime customers in January 2026.\nIf you need help with your claim form, please contact Amazon at\nadmin@SubscriptionMembershipSettlement.com\n.\nWhat was the lawsuit about?\nAccording to the FTC’s lawsuit, Amazon:\nallegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent\nmade it difficult for customers to cancel their Amazon Prime subscriptions.\nAs the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay $1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a $1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions.\nAmazon will pay refunds in two stages: (1) an automatic refund process for eligible Prime customers; and (2) a claims process for eligible Prime customers who didn’t get an automatic refund.\nHow much will my payment be?\nUnder the settlement, eligible Prime customers will receive a refund of their Amazon Prime subscription fees, \nup to a maximum of $51\n.\nWhen will I get my payment?\nAmazon sent automatic refunds to eligible Prime customers in November and December 2025.\nAmazon is now sending claims notices to eligible Prime customers who did not receive an automatic refund. For the claims process, Amazon expects to send payments in late 2026. They don’t have a mailing date yet for payments.\nIf you need help with your payment or claim form, please contact Amazon at\nadmin@SubscriptionMembershipSettlement.com\n.\nWho is eligible to apply for a refund?\nYou may apply for a refund from Amazon if you meet all three requirements:\nYou are an Amazon Prime customer in the United States.\nYou signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025.\nYou used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment.\nThe “challenged enrollment flows” are universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow.\nYou do not need to determine if you signed up through a challenged enrollment flow, Amazon will complete that analysis for you.\nI’m an eligible Prime customer, but I didn’t get an automatic refund, now what?\nIn January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who didn’t get an automatic refund between November 2025 and December 2025. Your claim notice will provide instructions on how you can file a claim.\nIf you need help with your claim form, please contact Amazon at\nadmin@SubscriptionMembershipSettlement.com\n.\nThe FTC will\nnever\nask you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t give personal information to anyone who contacts you promising a refund.\nHow will I get my refund?\nYou can select how to get your payment on your claim form. You can get your payment by check, PayPal, or Venmo.\nIf you need help with your payment or claim form, please contact Amazon at\nadmin@SubscriptionMembershipSettlement.com\n.\nWhere can I get more information?\nFor more information, visit \nwww.SubscriptionMembershipSettlement.com\nor send an email to\nadmin@subscriptionmembershipsettlement.com\n.\nFor now, you can:\nbookmark \nftc.gov\/Amazon\n and check back often\nsign up to get \ne-mail updates about this refund program\n. ","attrs_markdown":"[Skip to main content](https:\/\/www.ftc.gov\/enforcement\/refunds\/amazon-refunds#main-content)\n\n![U.S. flag](https:\/\/www.ftc.gov\/themes\/custom\/ftc_uswds\/uswds\/dist\/img\/us_flag_small.png)\n\nAn official website of the United States government\n\nHere’s how you know\n\nHere's how you know\n\n![Dot gov](https:\/\/www.ftc.gov\/themes\/custom\/ftc_uswds\/uswds\/dist\/img\/icon-dot-gov.svg)\n\n**The .gov means it’s official.**   \n Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.\n\n![Https](https:\/\/www.ftc.gov\/themes\/custom\/ftc_uswds\/uswds\/dist\/img\/icon-https.svg)\n\n**The site is secure.**   \n The **https:\/\/** ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.\n\n[Español](https:\/\/www.ftc.gov\/es)\n\n- [Report Fraud](https:\/\/reportfraud.ftc.gov\/)\n- [Get Consumer Alerts](https:\/\/public.govdelivery.com\/accounts\/USFTCCONSUMER\/subscriber\/new?topic_id=USFTCCONSUMER_8)\n- [Search the Legal Library](https:\/\/www.ftc.gov\/legal-library)\n\nMenu\n\n![close](https:\/\/www.ftc.gov\/themes\/custom\/ftc_uswds\/uswds\/dist\/img\/close.svg)\n\n## Main Menu Mega\n- Show\/hide Enforcement menu items\n  ## [Enforcement](https:\/\/www.ftc.gov\/enforcement)\n  We enforce federal competition and consumer protection laws that prevent anticompetitive, deceptive, and unfair business practices.\n  \n  [View Enforcement](https:\/\/www.ftc.gov\/enforcement)\n  \n  ### Search or browse  the Legal Library\n  Find legal resources and guidance to understand your business responsibilities and comply with the law.\n  \n  [Browse legal resources](https:\/\/www.ftc.gov\/legal-library\/browse)\n  \n  ## Sections\n  - [Cases and Proceedings](https:\/\/www.ftc.gov\/legal-library\/browse\/cases-proceedings)\n  - [Premerger Notification Program](https:\/\/www.ftc.gov\/enforcement\/premerger-notification-program)\n  - [Merger Review](https:\/\/www.ftc.gov\/enforcement\/merger-review)\n  - [Anticompetitive Practices](https:\/\/www.ftc.gov\/enforcement\/anticompetitive-practices)\n  - [Rulemaking](https:\/\/www.ftc.gov\/enforcement\/rulemaking)\n  - [Statutes](https:\/\/www.ftc.gov\/legal-library\/browse\/statutes)\n  - [Horseracing Integrity and Safety Authority (HISA) Oversight](https:\/\/www.ftc.gov\/enforcement\/hisa)\n  - [Competition and Consumer Protection Guidance Documents](https:\/\/www.ftc.gov\/enforcement\/competition-consumer-protection-guidance-documents)\n  - [Warning Letters](https:\/\/www.ftc.gov\/legal-library\/browse\/warning-letters)\n  - [Consumer Sentinel Network](https:\/\/www.ftc.gov\/enforcement\/consumer-sentinel-network)\n  - [Criminal Liaison Unit](https:\/\/www.ftc.gov\/enforcement\/criminal-liaison-unit)\n  - [FTC Refund Programs](https:\/\/www.ftc.gov\/enforcement\/refunds)\n  - [Notices of Penalty Offenses](https:\/\/www.ftc.gov\/enforcement\/penalty-offenses)\n  - [Competition Matters Blog](https:\/\/www.ftc.gov\/enforcement\/competition-matters)\n  \n  ## Take action\n  - [Submit Merger\/Antitrust Comment](https:\/\/www.ftc.gov\/enforcement\/submit-merger-antitrust-comment \"Comment on a Proposed Merger or File an Antitrust Complaint\")\n  - [File adjudicative documents](https:\/\/www.ftc.gov\/about-ftc\/bureaus-offices\/office-secretary\/document-filing)\n  - [Find banned debt collectors](https:\/\/www.ftc.gov\/legal-library\/browse\/cases-proceedings\/banned-debt-collectors)\n  - [View competition guidance](https:\/\/www.ftc.gov\/business-guidance\/competition-business-guidance)\n  \n  ## Competition Matters Blog\n  Competition Matters\n  \n  ### [How Loyalty Discounts Between Firms Harm Competition When There Are Network Effects: FTC v. Surescripts](https:\/\/www.ftc.gov\/enforcement\/competition-matters\/2026\/02\/how-loyalty-discounts-between-firms-harm-competition-when-there-are-network-effects-ftc-v-surescripts)\n  Matthew Chesnes (DAD, BE Antitrust I) and Ted Rosenbaum (Acting BE Director)\n  \n  February 13, 2026\n  \n  [View all Competition Matters Blog posts](https:\/\/www.ftc.gov\/enforcement\/competition-matters)\n- Show\/hide Policy menu items\n  ## [Policy](https:\/\/www.ftc.gov\/policy)\n  We work to advance government policies that protect consumers and promote competition.\n  \n  [View Policy](https:\/\/www.ftc.gov\/policy)\n  \n  ### Search or browse  the Legal Library\n  Find legal resources and guidance to understand your business responsibilities and comply with the law.\n  \n  [Browse legal resources](https:\/\/www.ftc.gov\/legal-library\/browse)\n  \n  ## Sections\n  - [Advocacy and Research](https:\/\/www.ftc.gov\/policy\/advocacy-research)\n  - [Advisory Opinions](https:\/\/www.ftc.gov\/legal-library\/browse\/advisory-opinions)\n  - [Cooperation Agreements](https:\/\/www.ftc.gov\/legal-library\/browse\/cooperation-agreements)\n  - [Federal Register Notices](https:\/\/www.ftc.gov\/legal-library\/browse\/federal-register-notices)\n  - [Reports](https:\/\/www.ftc.gov\/policy\/reports)\n  - [Public Comments](https:\/\/www.ftc.gov\/policy\/public-comments)\n  - [Studies](https:\/\/www.ftc.gov\/policy\/studies)\n  - [Testimony](https:\/\/www.ftc.gov\/legal-library\/browse\/testimony)\n  - [Policy Statements](https:\/\/www.ftc.gov\/legal-library\/browse\/policy-statements)\n  - [International](https:\/\/www.ftc.gov\/policy\/international)\n  - [Office of Technology Blog](https:\/\/www.ftc.gov\/policy\/advocacy-research\/tech-at-ftc)\n  \n  ## Take action\n  - [Find policy statements](https:\/\/www.ftc.gov\/legal-library\/browse\/policy-statements)\n  - [Submit a public comment](https:\/\/www.ftc.gov\/policy\/public-comments \"Public Comments\")\n  \n  ## Technology Blog\n  Technology Blog\n  \n  ### [The FTC Is on the Front Lines of Tech Innovation & Regulation](https:\/\/www.ftc.gov\/policy\/advocacy-research\/tech-at-ftc\/2025\/01\/ftc-front-lines-tech-innovation-regulation)\n  Stephanie T. Nguyen, Chief Technologist\n  \n  January 17, 2025\n  \n  [View all Technology Blog posts](https:\/\/www.ftc.gov\/policy\/advocacy-research\/tech-at-ftc)\n- Show\/hide Advice and Guidance menu items\n  ## Advice and Guidance\n  Learn more about your rights as a consumer and how to spot and avoid scams. Find the resources you need to understand how consumer protection law impacts your business.\n  \n  ## Take action\n  - [Report fraud](https:\/\/reportfraud.ftc.gov\/)\n  - [Report identity theft](http:\/\/www.identitytheft.gov\/)\n  - [Register for Do Not Call](https:\/\/www.donotcall.gov\/)\n  - [Sign up for consumer alerts](https:\/\/public.govdelivery.com\/accounts\/USFTCCONSUMER\/subscriber\/new?topic_id=USFTCCONSUMER_8)\n  - [Get Business Blog updates](https:\/\/public.govdelivery.com\/accounts\/USFTCBUSINESS\/subscriber\/new?category_id=USFTCBUSINESS_C1)\n  - [Get your free credit report](https:\/\/www.consumer.ftc.gov\/articles\/free-credit-reports)\n  - [Find refund cases](https:\/\/www.ftc.gov\/enforcement\/refunds)\n  - [Order bulk publications](https:\/\/www.bulkorder.ftc.gov\/)\n  \n  ## [Consumer Advice](https:\/\/www.consumer.ftc.gov\/)\n  - [Shopping and Donating](https:\/\/www.consumer.ftc.gov\/shopping-and-donating)\n  - [Credit, Loans, and Debt](https:\/\/www.consumer.ftc.gov\/credit-loans-and-debt)\n  - 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[News](https:\/\/www.ftc.gov\/news-events\/news)\n  - [Events](https:\/\/www.ftc.gov\/news-events\/events)\n  - [Features](https:\/\/www.ftc.gov\/news-events\/features)\n  - [Topics](https:\/\/www.ftc.gov\/news-events\/topics)\n  - [Contests](https:\/\/www.ftc.gov\/news-events\/contests)\n  - [Stay Connected](https:\/\/www.ftc.gov\/news-events\/stay-connected)\n  - [Data Spotlight](https:\/\/www.ftc.gov\/news-events\/data-visualizations\/data-spotlight)\n  - [Explore Data](https:\/\/www.ftc.gov\/news-events\/explore-data)\n  - [Social Media](https:\/\/www.ftc.gov\/news-events\/social-media)\n  \n  [Sign up for the latest news](https:\/\/www.ftc.gov\/news-events\/stay-connected)\n  \n  ## Follow us on social media\n  \n  ## Feature\n  ![gaming controller illustration](https:\/\/www.ftc.gov\/sites\/default\/files\/styles\/crop_thumbnail\/public\/ftc_gov\/images\/gaming-controller-hero.jpg?itok=9PjrGCSl)\n  \n  ### [Playing it Safe: Explore the FTC's Top Video Game Cases](https:\/\/www.ftc.gov\/news-events\/features\/gaming \"Playing it Safe: Explore the FTC's Top Video Game Cases feature\")\n  Learn about the FTC's notable video game cases and what our agency is doing to keep the public safe.\n  \n  ## Latest Data Visualization\n  ![Visualization of FTC Refunds to Consumers](https:\/\/www.ftc.gov\/system\/files\/styles\/crop_thumbnail\/private\/ftc_gov\/images\/refunds-tableau.jpg?itok=uqgwQ2yN)\n  \n  ### [FTC Refunds to Consumers](https:\/\/public.tableau.com\/app\/profile\/federal.trade.commission\/viz\/Refunds_15797958402020\/RefundsbyCase)\n  Explore refund statistics including where refunds were sent and the dollar amounts refunded with this visualization.\n- Show\/hide About the FTC menu items\n  ## [About the FTC](https:\/\/www.ftc.gov\/about-ftc)\n  Our mission is protecting the public from deceptive or unfair business practices and from unfair methods of competition through law enforcement, advocacy, research, and education.\n  \n  [Learn more about the FTC](https:\/\/www.ftc.gov\/enforcement\/refunds\/%20\/about-ftc)\n  \n  ## Sections\n  - [Mission](https:\/\/www.ftc.gov\/about-ftc\/mission)\n  - [History](https:\/\/www.ftc.gov\/about-ftc\/history)\n  - [Commissioners and Staff](https:\/\/www.ftc.gov\/about-ftc\/commissioners-staff)\n  - [Bureaus and Offices](https:\/\/www.ftc.gov\/about-ftc\/bureaus-offices)\n  - [Budget and Strategy](https:\/\/www.ftc.gov\/about-ftc\/budget-strategy)\n  - [Office of Inspector General](https:\/\/oig.ftc.gov\/)\n  - [Careers at the FTC](https:\/\/www.ftc.gov\/about-ftc\/careers)\n  - [Contact](https:\/\/www.ftc.gov\/about-ftc\/contact)\n  \n  ## Featured\n  ![Commissioner Ferguson hi res image](https:\/\/www.ftc.gov\/system\/files\/styles\/crop_thumbnail\/private\/ftc_gov\/images\/commissioner-andrew-n-ferguson-res.jpg?itok=GZrqrqZc)\n  \n  ### Meet the Chairman\n  Andrew N. Ferguson is Chairman of the Federal Trade Commission.\n  \n  [Chairman Andrew N. Ferguson](https:\/\/www.ftc.gov\/about-ftc\/commissioners-staff\/andrew-n-ferguson \"Chairman Andrew N. Ferguson\")\n- [Search](https:\/\/search.usa.gov\/search?affiliate=ftc_prod)\n  Show\/hide Search menu items\n  Looking for legal documents or records? Search the [Legal Library](https:\/\/www.ftc.gov\/legal-library) instead.\n\n- [English](https:\/\/www.ftc.gov\/)\n- [español](https:\/\/www.ftc.gov\/es\/ftc-en-espa%C3%B1ol?menut=1)\n\n- [Report Fraud](https:\/\/reportfraud.ftc.gov\/)\n- [Get Consumer Alerts](https:\/\/public.govdelivery.com\/accounts\/USFTCCONSUMER\/subscriber\/new?topic_id=USFTCCONSUMER_8)\n- [Search the Legal Library](https:\/\/www.ftc.gov\/legal-library)\n\n- [Enforcement](https:\/\/www.ftc.gov\/enforcement)\n  Show\/hide Enforcement menu items\n  - [Cases and Proceedings](https:\/\/www.ftc.gov\/legal-library\/browse\/cases-proceedings)\n  - [Premerger Notification Program](https:\/\/www.ftc.gov\/enforcement\/premerger-notification-program)\n  - [Merger Review](https:\/\/www.ftc.gov\/enforcement\/merger-review)\n  - [Anticompetitive Practices](https:\/\/www.ftc.gov\/enforcement\/anticompetitive-practices)\n  - [Rulemaking](https:\/\/www.ftc.gov\/enforcement\/rulemaking)\n  - [Statutes](https:\/\/www.ftc.gov\/legal-library\/browse\/statutes)\n  - [Horseracing Integrity and Safety Authority (HISA) Oversight](https:\/\/www.ftc.gov\/enforcement\/hisa)\n  - [Competition and Consumer Protection Guidance Documents](https:\/\/www.ftc.gov\/enforcement\/competition-consumer-protection-guidance-documents)\n  - [Warning Letters](https:\/\/www.ftc.gov\/legal-library\/browse\/warning-letters)\n  - [Consumer Sentinel Network](https:\/\/www.ftc.gov\/enforcement\/consumer-sentinel-network)\n  - [Criminal Liaison Unit](https:\/\/www.ftc.gov\/enforcement\/criminal-liaison-unit)\n  - [FTC Refund Programs](https:\/\/www.ftc.gov\/enforcement\/refunds)\n  - [Notices of Penalty Offenses](https:\/\/www.ftc.gov\/enforcement\/penalty-offenses)\n  - [Competition Matters Blog](https:\/\/www.ftc.gov\/enforcement\/competition-matters)\n- [Policy](https:\/\/www.ftc.gov\/policy)\n  Show\/hide Policy menu items\n  - [Advocacy and Research](https:\/\/www.ftc.gov\/policy\/advocacy-research)\n  - [Advisory Opinions](https:\/\/www.ftc.gov\/legal-library\/browse\/advisory-opinions)\n  - [Cooperation Agreements](https:\/\/www.ftc.gov\/legal-library\/browse\/cooperation-agreements)\n  - [Federal Register Notices](https:\/\/www.ftc.gov\/legal-library\/browse\/federal-register-notices)\n  - [Reports](https:\/\/www.ftc.gov\/policy\/reports)\n  - [Public Comments](https:\/\/www.ftc.gov\/policy\/public-comments)\n  - [Studies](https:\/\/www.ftc.gov\/policy\/studies)\n  - [Testimony](https:\/\/www.ftc.gov\/legal-library\/browse\/testimony)\n  - [Policy Statements](https:\/\/www.ftc.gov\/legal-library\/browse\/policy-statements)\n  - [International](https:\/\/www.ftc.gov\/policy\/international)\n  - [Office of Technology Blog](https:\/\/www.ftc.gov\/policy\/advocacy-research\/tech-at-ftc)\n- Advice and Guidance\n  Show\/hide Advice and Guidance menu items\n  - [Consumer Advice](http:\/\/consumer.ftc.gov\/)\n  - [Military Consumer](https:\/\/militaryconsumer.gov\/)\n  - [Consumer.gov](https:\/\/consumer.gov\/)\n  - [Business Guidance](https:\/\/www.ftc.gov\/business-guidance)\n  - [Competition Guidance](https:\/\/www.ftc.gov\/advice-guidance\/competition-guidance)\n  - [Bulk Publications](https:\/\/bulkorder.ftc.gov\/)\n- [News and Events](https:\/\/www.ftc.gov\/news-events)\n  Show\/hide News and Events menu items\n  - [News](https:\/\/www.ftc.gov\/news-events\/news)\n  - [Events](https:\/\/www.ftc.gov\/news-events\/events)\n  - [Features](https:\/\/www.ftc.gov\/news-events\/features)\n  - [Topics](https:\/\/www.ftc.gov\/news-events\/topics)\n  - [Contests](https:\/\/www.ftc.gov\/news-events\/contests)\n  - [Stay Connected](https:\/\/www.ftc.gov\/news-events\/stay-connected)\n  - [Data Spotlight](https:\/\/www.ftc.gov\/news-events\/data-visualizations\/data-spotlight)\n  - [Explore Data](https:\/\/www.ftc.gov\/news-events\/explore-data)\n  - [Social Media](https:\/\/www.ftc.gov\/news-events\/social-media)\n- [About the FTC](https:\/\/www.ftc.gov\/about-ftc)\n  Show\/hide About the FTC menu items\n  - [Mission](https:\/\/www.ftc.gov\/about-ftc\/mission)\n  - [History](https:\/\/www.ftc.gov\/about-ftc\/history)\n  - [Commissioners and Staff](https:\/\/www.ftc.gov\/about-ftc\/commissioners-staff)\n  - [Bureaus and Offices](https:\/\/www.ftc.gov\/about-ftc\/bureaus-offices)\n  - [Budget and Strategy](https:\/\/www.ftc.gov\/about-ftc\/budget-strategy)\n  - [Office of Inspector General](https:\/\/oig.ftc.gov\/)\n  - [Careers at the FTC](https:\/\/www.ftc.gov\/about-ftc\/careers)\n  - [Contact](https:\/\/www.ftc.gov\/about-ftc\/contact)\n\nLooking for legal documents or records? Search the [Legal Library](https:\/\/www.ftc.gov\/legal-library) instead.\n\n## Breadcrumb\n1. [Home](https:\/\/www.ftc.gov\/)\n2. [Enforcement](https:\/\/www.ftc.gov\/enforcement)\n3. [FTC Refund Programs](https:\/\/www.ftc.gov\/enforcement\/refunds)\n\n[Vea esta página en español](https:\/\/www.ftc.gov\/es\/reembolsos\/reembolsos-de-amazon)\n# Amazon Refunds\n\nJanuary 2026\n\n[![Facebook](https:\/\/www.ftc.gov\/themes\/custom\/ftc_uswds\/img\/social-icons\/5296499_fb_facebook_facebook%20logo_icon.png)]()[![Twitter](https:\/\/www.ftc.gov\/themes\/custom\/ftc_uswds\/img\/social-icons\/x-twitter-black-logo.png)]()[![LinkedIn](https:\/\/www.ftc.gov\/themes\/custom\/ftc_uswds\/img\/social-icons\/317750_linkedin_icon.png)]()\n\nThe FTC is **not** contacting people about refunds in the Amazon matter. If you get a call from someone who claims to be from the FTC, it’s a scam. Report it at [ReportFraud.ftc.gov](https:\/\/reportfraud.ftc.gov\/). The FTC will **never** demand money, make threats, tell you to transfer money, or promise you a prize. And no one from Amazon will ever ask you for money to get a refund. Only scammers say they can get you special access or a guaranteed refund.\n\nAs the result of the Trump-Vance FTC’s historic \\$2.5 billion settlement, Amazon began sending claim notices to eligible Prime customers in January 2026.\n\nIf you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\n## What was the lawsuit about?\nAccording to the FTC’s lawsuit, Amazon:\n\n- allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent\n- made it difficult for customers to cancel their Amazon Prime subscriptions.\n\nAs the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay \\$1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a \\$1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions.\n\nAmazon will pay refunds in two stages: (1) an automatic refund process for eligible Prime customers; and (2) a claims process for eligible Prime customers who didn’t get an automatic refund.\n\n## How much will my payment be?\nUnder the settlement, eligible Prime customers will receive a refund of their Amazon Prime subscription fees, **up to a maximum of \\$51**.\n\n## When will I get my payment?\nAmazon sent automatic refunds to eligible Prime customers in November and December 2025.\n\nAmazon is now sending claims notices to eligible Prime customers who did not receive an automatic refund. For the claims process, Amazon expects to send payments in late 2026. They don’t have a mailing date yet for payments.\n\nIf you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\n## Who is eligible to apply for a refund?\nYou may apply for a refund from Amazon if you meet all three requirements:\n\n1. You are an Amazon Prime customer in the United States.\n2. You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025.\n3. You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment.\n\nThe “challenged enrollment flows” are universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow.\n\nYou do not need to determine if you signed up through a challenged enrollment flow, Amazon will complete that analysis for you.\n\n## I’m an eligible Prime customer, but I didn’t get an automatic refund, now what?\nIn January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who didn’t get an automatic refund between November 2025 and December 2025. Your claim notice will provide instructions on how you can file a claim.\n\nIf you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\nThe FTC will **never** ask you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t give personal information to anyone who contacts you promising a refund.\n\n## How will I get my refund?\nYou can select how to get your payment on your claim form. You can get your payment by check, PayPal, or Venmo.\n\nIf you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\n## Where can I get more information?\nFor more information, visit [www.SubscriptionMembershipSettlement.com](https:\/\/www.ftc.gov\/now-leaving?external_url=https%3A%2F%2Fwww.subscriptionmembershipsettlement.com%2F&back_url=https%3A%2F%2Fwww.ftc.gov%2Fenforcement%2Frefunds%2Famazon-refunds \"(opens in a new window)\") or send an email to [admin@subscriptionmembershipsettlement.com](mailto:admin@subscriptionmembershipsettlement.com).\n\n## For now, you can:\n- bookmark [ftc.gov\/Amazon](https:\/\/www.ftc.gov\/Amazon) and check back often\n- sign up to get [e-mail updates about this refund program](https:\/\/public.govdelivery.com\/accounts\/USFTC\/subscriber\/new?topic_id=USFTC_271).\n\n## Consumer Information\n- [Who’s eligible for a refund from Amazon?](https:\/\/consumer.ftc.gov\/consumer-alerts\/2025\/09\/whos-eligible-refund-amazon)\n- [The pros and cons of free trials, auto-renewals, and subscriptions](https:\/\/consumer.ftc.gov\/consumer-alerts\/2023\/03\/pros-cons-free-trials-auto-renewals-subscriptions)\n\n## Related News\n- [FTC Secures Historic \\$2.5 Billion Settlement Against Amazon](https:\/\/www.ftc.gov\/news-events\/news\/press-releases\/2025\/09\/ftc-secures-historic-25-billion-settlement-against-amazon)\n- [FTC Adds Senior Executives Who Played Key Roles in Prime Enrollment Scheme to Case Against Amazon](https:\/\/www.ftc.gov\/news-events\/news\/press-releases\/2023\/09\/ftc-adds-senior-executives-who-played-key-roles-prime-enrollment-scheme-case-against-amazon)\n- [FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel](https:\/\/www.ftc.gov\/news-events\/news\/press-releases\/2023\/06\/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their)\n\n## Related Cases\n[Amazon.com, Inc. (ROSCA), FTC v.](https:\/\/www.ftc.gov\/legal-library\/browse\/cases-proceedings\/2123050-amazoncom-inc-rosca-ftc-v)\n\n[Return to top](https:\/\/www.ftc.gov\/enforcement\/refunds\/amazon-refunds#top)\n\nMenu\n\n## Secondary Menu\n- [Report Fraud](https:\/\/reportfraud.ftc.gov\/)\n- [Get Consumer Alerts](https:\/\/public.govdelivery.com\/accounts\/USFTCCONSUMER\/subscriber\/new?topic_id=USFTCCONSUMER_8)\n- [Search the Legal Library](https:\/\/www.ftc.gov\/legal-library)\n\n## Main navigation\n- [Enforcement](https:\/\/www.ftc.gov\/enforcement)\n  - [Cases and Proceedings](https:\/\/www.ftc.gov\/legal-library\/browse\/cases-proceedings)\n  - [Premerger Notification Program](https:\/\/www.ftc.gov\/enforcement\/premerger-notification-program)\n  - [Merger Review](https:\/\/www.ftc.gov\/enforcement\/merger-review)\n  - [Anticompetitive Practices](https:\/\/www.ftc.gov\/enforcement\/anticompetitive-practices)\n  - [Rulemaking](https:\/\/www.ftc.gov\/enforcement\/rulemaking)\n  - [Statutes](https:\/\/www.ftc.gov\/legal-library\/browse\/statutes)\n  - [Horseracing Integrity and Safety Authority (HISA) Oversight](https:\/\/www.ftc.gov\/enforcement\/hisa)\n  - [Competition and Consumer Protection Guidance Documents](https:\/\/www.ftc.gov\/enforcement\/competition-consumer-protection-guidance-documents)\n  - [Warning Letters](https:\/\/www.ftc.gov\/legal-library\/browse\/warning-letters)\n  - [Consumer Sentinel Network](https:\/\/www.ftc.gov\/enforcement\/consumer-sentinel-network)\n  - [Criminal Liaison Unit](https:\/\/www.ftc.gov\/enforcement\/criminal-liaison-unit)\n  - [FTC Refund Programs](https:\/\/www.ftc.gov\/enforcement\/refunds)\n  - [Notices of Penalty Offenses](https:\/\/www.ftc.gov\/enforcement\/penalty-offenses)\n  - [Competition Matters Blog](https:\/\/www.ftc.gov\/enforcement\/competition-matters)\n- [Policy](https:\/\/www.ftc.gov\/policy)\n  - [Advocacy and Research](https:\/\/www.ftc.gov\/policy\/advocacy-research)\n  - [Advisory Opinions](https:\/\/www.ftc.gov\/legal-library\/browse\/advisory-opinions)\n  - [Cooperation Agreements](https:\/\/www.ftc.gov\/legal-library\/browse\/cooperation-agreements)\n  - [Federal Register Notices](https:\/\/www.ftc.gov\/legal-library\/browse\/federal-register-notices)\n  - [Reports](https:\/\/www.ftc.gov\/policy\/reports)\n  - [Public Comments](https:\/\/www.ftc.gov\/policy\/public-comments)\n  - [Studies](https:\/\/www.ftc.gov\/policy\/studies)\n  - [Testimony](https:\/\/www.ftc.gov\/legal-library\/browse\/testimony)\n  - [Policy Statements](https:\/\/www.ftc.gov\/legal-library\/browse\/policy-statements)\n  - [International](https:\/\/www.ftc.gov\/policy\/international)\n  - [Office of Technology Blog](https:\/\/www.ftc.gov\/policy\/advocacy-research\/tech-at-ftc)\n- Advice and Guidance\n  - [Consumer Advice](http:\/\/consumer.ftc.gov\/)\n  - [Military Consumer](https:\/\/militaryconsumer.gov\/)\n  - [Consumer.gov](https:\/\/consumer.gov\/)\n  - [Business Guidance](https:\/\/www.ftc.gov\/business-guidance)\n  - [Competition Guidance](https:\/\/www.ftc.gov\/advice-guidance\/competition-guidance)\n  - [Bulk Publications](https:\/\/bulkorder.ftc.gov\/)\n- [News and Events](https:\/\/www.ftc.gov\/news-events)\n  - [News](https:\/\/www.ftc.gov\/news-events\/news)\n  - [Events](https:\/\/www.ftc.gov\/news-events\/events)\n  - [Features](https:\/\/www.ftc.gov\/news-events\/features)\n  - [Topics](https:\/\/www.ftc.gov\/news-events\/topics)\n  - [Contests](https:\/\/www.ftc.gov\/news-events\/contests)\n  - [Stay Connected](https:\/\/www.ftc.gov\/news-events\/stay-connected)\n  - [Data Spotlight](https:\/\/www.ftc.gov\/news-events\/data-visualizations\/data-spotlight)\n  - [Explore Data](https:\/\/www.ftc.gov\/news-events\/explore-data)\n  - [Social Media](https:\/\/www.ftc.gov\/news-events\/social-media)\n- [About the FTC](https:\/\/www.ftc.gov\/about-ftc)\n  - [Mission](https:\/\/www.ftc.gov\/about-ftc\/mission)\n  - [History](https:\/\/www.ftc.gov\/about-ftc\/history)\n  - [Commissioners and Staff](https:\/\/www.ftc.gov\/about-ftc\/commissioners-staff)\n  - [Bureaus and Offices](https:\/\/www.ftc.gov\/about-ftc\/bureaus-offices)\n  - [Budget and Strategy](https:\/\/www.ftc.gov\/about-ftc\/budget-strategy)\n  - [Office of Inspector General](https:\/\/oig.ftc.gov\/)\n  - [Careers at the FTC](https:\/\/www.ftc.gov\/about-ftc\/careers)\n  - [Contact](https:\/\/www.ftc.gov\/about-ftc\/contact)\n\n## Footer\n- [Privacy Policy](https:\/\/www.ftc.gov\/policy-notices\/privacy-policy)\n- [Policy and Notices](https:\/\/www.ftc.gov\/policy-notices)\n- [Accessibility](https:\/\/www.ftc.gov\/policy-notices\/accessibility)\n- [FOIA](https:\/\/www.ftc.gov\/foia)\n- [No FEAR Act](https:\/\/www.ftc.gov\/policy-notices\/no-fear-act)\n- [Office of Inspector General](https:\/\/www.ftc.gov\/oig)\n- [USA.gov](https:\/\/www.usa.gov\/)","attrs_readable_markdown":"As the result of the Trump-Vance FTC’s historic \\$2.5 billion settlement, Amazon began sending claim notices to eligible Prime customers in January 2026.\n\nIf you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\n## What was the lawsuit about?\nAccording to the FTC’s lawsuit, Amazon:\n\n- allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent\n- made it difficult for customers to cancel their Amazon Prime subscriptions.\n\nAs the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay \\$1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a \\$1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions.\n\nAmazon will pay refunds in two stages: (1) an automatic refund process for eligible Prime customers; and (2) a claims process for eligible Prime customers who didn’t get an automatic refund.\n\n## How much will my payment be?\nUnder the settlement, eligible Prime customers will receive a refund of their Amazon Prime subscription fees, **up to a maximum of \\$51**.\n\n## When will I get my payment?\nAmazon sent automatic refunds to eligible Prime customers in November and December 2025.\n\nAmazon is now sending claims notices to eligible Prime customers who did not receive an automatic refund. For the claims process, Amazon expects to send payments in late 2026. They don’t have a mailing date yet for payments.\n\nIf you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\n## Who is eligible to apply for a refund?\nYou may apply for a refund from Amazon if you meet all three requirements:\n\n1. You are an Amazon Prime customer in the United States.\n2. You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025.\n3. You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment.\n\nThe “challenged enrollment flows” are universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow.\n\nYou do not need to determine if you signed up through a challenged enrollment flow, Amazon will complete that analysis for you.\n\n## I’m an eligible Prime customer, but I didn’t get an automatic refund, now what?\nIn January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who didn’t get an automatic refund between November 2025 and December 2025. Your claim notice will provide instructions on how you can file a claim.\n\nIf you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\nThe FTC will **never** ask you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t give personal information to anyone who contacts you promising a refund.\n\n## How will I get my refund?\nYou can select how to get your payment on your claim form. You can get your payment by check, PayPal, or Venmo.\n\nIf you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com).\n\n## Where can I get more information?\nFor more information, visit [www.SubscriptionMembershipSettlement.com](https:\/\/www.ftc.gov\/now-leaving?external_url=https%3A%2F%2Fwww.subscriptionmembershipsettlement.com%2F&back_url=https%3A%2F%2Fwww.ftc.gov%2Fenforcement%2Frefunds%2Famazon-refunds \"(opens in a new window)\") or send an email to [admin@subscriptionmembershipsettlement.com](mailto:admin@subscriptionmembershipsettlement.com).\n\n## For now, you can:\n- bookmark [ftc.gov\/Amazon](https:\/\/www.ftc.gov\/Amazon) and check back often\n- sign up to get [e-mail updates about this refund program](https:\/\/public.govdelivery.com\/accounts\/USFTC\/subscriber\/new?topic_id=USFTC_271).","meta_canonical":null}

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Boilerpipe Text	As the result of the Trump-Vance FTC’s historic $2.5 billion settlement, Amazon began sending claim notices to eligible Prime customers in January 2026. If you need help with your claim form, please contact Amazon at admin@SubscriptionMembershipSettlement.com . What was the lawsuit about? According to the FTC’s lawsuit, Amazon: allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent made it difficult for customers to cancel their Amazon Prime subscriptions. As the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay $1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a $1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions. Amazon will pay refunds in two stages: (1) an automatic refund process for eligible Prime customers; and (2) a claims process for eligible Prime customers who didn’t get an automatic refund. How much will my payment be? Under the settlement, eligible Prime customers will receive a refund of their Amazon Prime subscription fees, up to a maximum of $51 . When will I get my payment? Amazon sent automatic refunds to eligible Prime customers in November and December 2025. Amazon is now sending claims notices to eligible Prime customers who did not receive an automatic refund. For the claims process, Amazon expects to send payments in late 2026. They don’t have a mailing date yet for payments. If you need help with your payment or claim form, please contact Amazon at admin@SubscriptionMembershipSettlement.com . Who is eligible to apply for a refund? You may apply for a refund from Amazon if you meet all three requirements: You are an Amazon Prime customer in the United States. You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025. You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment. The “challenged enrollment flows” are universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow. You do not need to determine if you signed up through a challenged enrollment flow, Amazon will complete that analysis for you. I’m an eligible Prime customer, but I didn’t get an automatic refund, now what? In January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who didn’t get an automatic refund between November 2025 and December 2025. Your claim notice will provide instructions on how you can file a claim. If you need help with your claim form, please contact Amazon at admin@SubscriptionMembershipSettlement.com . The FTC will never ask you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t give personal information to anyone who contacts you promising a refund. How will I get my refund? You can select how to get your payment on your claim form. You can get your payment by check, PayPal, or Venmo. If you need help with your payment or claim form, please contact Amazon at admin@SubscriptionMembershipSettlement.com . Where can I get more information? For more information, visit www.SubscriptionMembershipSettlement.com or send an email to admin@subscriptionmembershipsettlement.com . For now, you can: bookmark ftc.gov/Amazon and check back often sign up to get  e-mail updates about this refund program .
Markdown	[Skip to main content](https://www.ftc.gov/enforcement/refunds/amazon-refunds#main-content) ![U.S. flag](https://www.ftc.gov/themes/custom/ftc_uswds/uswds/dist/img/us_flag_small.png) An official website of the United States government Here’s how you know Here's how you know ![Dot gov](https://www.ftc.gov/themes/custom/ftc_uswds/uswds/dist/img/icon-dot-gov.svg) The .gov means it’s official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site. ![Https](https://www.ftc.gov/themes/custom/ftc_uswds/uswds/dist/img/icon-https.svg) The site is secure. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. 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Search the [Legal Library](https://www.ftc.gov/legal-library) instead. ## Breadcrumb 1. [Home](https://www.ftc.gov/) 2. [Enforcement](https://www.ftc.gov/enforcement) 3. [FTC Refund Programs](https://www.ftc.gov/enforcement/refunds) [Vea esta página en español](https://www.ftc.gov/es/reembolsos/reembolsos-de-amazon) # Amazon Refunds January 2026 [![Facebook](https://www.ftc.gov/themes/custom/ftc_uswds/img/social-icons/5296499_fb_facebook_facebook%20logo_icon.png)]()[![Twitter](https://www.ftc.gov/themes/custom/ftc_uswds/img/social-icons/x-twitter-black-logo.png)]()[![LinkedIn](https://www.ftc.gov/themes/custom/ftc_uswds/img/social-icons/317750_linkedin_icon.png)]() The FTC is not contacting people about refunds in the Amazon matter. If you get a call from someone who claims to be from the FTC, it’s a scam. Report it at [ReportFraud.ftc.gov](https://reportfraud.ftc.gov/). The FTC will never demand money, make threats, tell you to transfer money, or promise you a prize. And no one from Amazon will ever ask you for money to get a refund. Only scammers say they can get you special access or a guaranteed refund. As the result of the Trump-Vance FTC’s historic \$2.5 billion settlement, Amazon began sending claim notices to eligible Prime customers in January 2026. If you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). ## What was the lawsuit about? According to the FTC’s lawsuit, Amazon: - allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent - made it difficult for customers to cancel their Amazon Prime subscriptions. As the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay \$1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a \$1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions. Amazon will pay refunds in two stages: (1) an automatic refund process for eligible Prime customers; and (2) a claims process for eligible Prime customers who didn’t get an automatic refund. ## How much will my payment be? Under the settlement, eligible Prime customers will receive a refund of their Amazon Prime subscription fees, up to a maximum of \$51. ## When will I get my payment? Amazon sent automatic refunds to eligible Prime customers in November and December 2025. Amazon is now sending claims notices to eligible Prime customers who did not receive an automatic refund. For the claims process, Amazon expects to send payments in late 2026. They don’t have a mailing date yet for payments. If you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). ## Who is eligible to apply for a refund? You may apply for a refund from Amazon if you meet all three requirements: 1. You are an Amazon Prime customer in the United States. 2. You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025. 3. You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment. The “challenged enrollment flows” are universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow. You do not need to determine if you signed up through a challenged enrollment flow, Amazon will complete that analysis for you. ## I’m an eligible Prime customer, but I didn’t get an automatic refund, now what? In January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who didn’t get an automatic refund between November 2025 and December 2025. Your claim notice will provide instructions on how you can file a claim. If you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). The FTC will never ask you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t give personal information to anyone who contacts you promising a refund. ## How will I get my refund? You can select how to get your payment on your claim form. You can get your payment by check, PayPal, or Venmo. If you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). ## Where can I get more information? For more information, visit [www.SubscriptionMembershipSettlement.com](https://www.ftc.gov/now-leaving?external_url=https%3A%2F%2Fwww.subscriptionmembershipsettlement.com%2F&back_url=https%3A%2F%2Fwww.ftc.gov%2Fenforcement%2Frefunds%2Famazon-refunds "(opens in a new window)") or send an email to [admin@subscriptionmembershipsettlement.com](mailto:admin@subscriptionmembershipsettlement.com). ## For now, you can: - bookmark [ftc.gov/Amazon](https://www.ftc.gov/Amazon) and check back often - sign up to get [e-mail updates about this refund program](https://public.govdelivery.com/accounts/USFTC/subscriber/new?topic_id=USFTC_271). ## Consumer Information - [Who’s eligible for a refund from Amazon?](https://consumer.ftc.gov/consumer-alerts/2025/09/whos-eligible-refund-amazon) - [The pros and cons of free trials, auto-renewals, and subscriptions](https://consumer.ftc.gov/consumer-alerts/2023/03/pros-cons-free-trials-auto-renewals-subscriptions) ## Related News - [FTC Secures Historic \$2.5 Billion Settlement Against Amazon](https://www.ftc.gov/news-events/news/press-releases/2025/09/ftc-secures-historic-25-billion-settlement-against-amazon) - [FTC Adds Senior Executives Who Played Key Roles in Prime Enrollment Scheme to Case Against Amazon](https://www.ftc.gov/news-events/news/press-releases/2023/09/ftc-adds-senior-executives-who-played-key-roles-prime-enrollment-scheme-case-against-amazon) - [FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel](https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their) ## Related Cases [Amazon.com, Inc. 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Readable Markdown	As the result of the Trump-Vance FTC’s historic \$2.5 billion settlement, Amazon began sending claim notices to eligible Prime customers in January 2026. If you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). ## What was the lawsuit about? According to the FTC’s lawsuit, Amazon: - allegedly enrolled tens of millions of customers in Amazon Prime subscriptions without their knowledge or consent - made it difficult for customers to cancel their Amazon Prime subscriptions. As the result of the Trump-Vance FTC’s historic settlement, Amazon is required to pay \$1.5 billion for refunds to customers affected by its unlawful Prime enrollment and cancellation practices. Amazon is also required to pay a \$1 billion civil penalty and cease unlawful enrollment and cancellation practices for Prime subscriptions. Amazon will pay refunds in two stages: (1) an automatic refund process for eligible Prime customers; and (2) a claims process for eligible Prime customers who didn’t get an automatic refund. ## How much will my payment be? Under the settlement, eligible Prime customers will receive a refund of their Amazon Prime subscription fees, up to a maximum of \$51. ## When will I get my payment? Amazon sent automatic refunds to eligible Prime customers in November and December 2025. Amazon is now sending claims notices to eligible Prime customers who did not receive an automatic refund. For the claims process, Amazon expects to send payments in late 2026. They don’t have a mailing date yet for payments. If you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). ## Who is eligible to apply for a refund? You may apply for a refund from Amazon if you meet all three requirements: 1. You are an Amazon Prime customer in the United States. 2. You signed up for an Amazon Prime subscription through a “challenged enrollment flow” or tried to cancel through the online cancellation flow but were unable to do so between June 23, 2019 and June 23, 2025. 3. You used no more than three (3) Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period following Amazon Prime enrollment. The “challenged enrollment flows” are universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow. You do not need to determine if you signed up through a challenged enrollment flow, Amazon will complete that analysis for you. ## I’m an eligible Prime customer, but I didn’t get an automatic refund, now what? In January 2026, Amazon began sending claim notices by mail or email to eligible Prime customers who didn’t get an automatic refund between November 2025 and December 2025. Your claim notice will provide instructions on how you can file a claim. If you need help with your claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). The FTC will never ask you to pay to get a refund. Don't pay anyone who promises you a refund in exchange for a fee. And don’t give personal information to anyone who contacts you promising a refund. ## How will I get my refund? You can select how to get your payment on your claim form. You can get your payment by check, PayPal, or Venmo. If you need help with your payment or claim form, please contact Amazon at [admin@SubscriptionMembershipSettlement.com](mailto:admin@SubscriptionMembershipSettlement.com). ## Where can I get more information? For more information, visit [www.SubscriptionMembershipSettlement.com](https://www.ftc.gov/now-leaving?external_url=https%3A%2F%2Fwww.subscriptionmembershipsettlement.com%2F&back_url=https%3A%2F%2Fwww.ftc.gov%2Fenforcement%2Frefunds%2Famazon-refunds "(opens in a new window)") or send an email to [admin@subscriptionmembershipsettlement.com](mailto:admin@subscriptionmembershipsettlement.com). ## For now, you can: - bookmark [ftc.gov/Amazon](https://www.ftc.gov/Amazon) and check back often - sign up to get [e-mail updates about this refund program](https://public.govdelivery.com/accounts/USFTC/subscriber/new?topic_id=USFTC_271).
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