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| Meta Title | Zoom Review: Features, Pricing & More – Forbes Advisor |
| Meta Description | Read our in-depth Zoom review to learn everything you need to know about this popular conferencing service's features, pricing, pros and cons. |
| Meta Canonical | null |
| Boilerpipe Text | Zoom’s Meetings platform is one of the most popular video conferencing systems in the world. This video conferencing software offers excellent video and audio streaming for free. The service is scalable to a degree, beginning with the free Basic plan and upgrading to options that bring vast amounts of integrations and data storage options to the table.
Basic
Zoom’s Basic plan is permanently free; you aren’t required to submit credit card information to use it. With Basic, you get:
Unlimited group meetings hosted up to 40 minutes
Unlimited one-to-one meetings, with each session having a 30-hour time limit
The ability to host up to 100 participants
The option of private and group chats
Additionally, the free version includes access to a host of business integrations, including Asana, Salesforce, Alexa, HubSpot and Workplace, among many others. Zoom also doesn’t make you pay extra for whiteboard tools, screen sharing, audio and video recordings or the ability to integrate with Google Calendar.
Zoom’s Basic tier may feel complete if you are someone who only needs a single license. However, if you desire unlimited meetings or specific web conferencing tools, you’ll want to consider upgrading.
Pro
With the Pro tier, you get everything in Basic plus:
Social media streaming
Co-hosting and alternate hosting
Ability to designate anyone on the Pro plan to schedule meetings
A gigabyte (GB) of cloud recording per license
Skype for Business
Live transcription
Live streaming through YouTube, Facebook or a third-party service
Usage reports
User management tools
The Pro plan costs $16.99 per user per month; Zoom recommends it for small teams as you can only buy a maximum of nine licenses.
Business
The Business tier brings everything in the Basic and Pro plan, plus a few crucial additions:
Ability to host meetings for 300+ participants
Recording transcripts
Admin portal for simplified billing, user management and usage insights
Language interpreters, who receive their own audio channels
Single sign-on (SSO)
Company branding
Managed domains
This plan is aimed at small businesses that need web conferencing for up to 250 users. Although priced at $21.99 per user per month, you can expect to invest, at minimum, about $199.90 per month.
Enterprise
Zoom has a large enterprise-ready plan available for businesses with 250 or more employees that require more than what’s available at the lower tiers.
The Enterprise tier is custom-priced and you must contact Zoom’s sales department directly to move forward with a purchase. Enterprise is the only premium tier where annual agreements are mandatory; you can pay the total cost upfront or agree to pay month to month.
This highest tier has everything from the previous plans, with the addition of features like:
Ability to host up to 500 participants
Customer success management
Executive business reviews
Webinar 500
Bundled discounts
Enterprise is without a doubt the priciest option available. However, features like unlimited cloud storage make the package enticing for larger teams. |
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# Zoom Review: Features, Pricing & More
Audited & Verified: Jul 17, 2025, 12:31pm
[](https://www.forbes.com/advisor/author/tmatthews-el/)

[Toni Matthews-El](https://www.forbes.com/advisor/author/tmatthews-el/)Former Staff Writer
For nearly a decade, Toni Matthews-El has published business topics ranging from cloud communication software to best steps for establishing your own LLC. In addition to Forbes Advisor, she's published articles for Medical News Today, US News and Wor...
- [](https://www.linkedin.com/in/tmatthewsel/)
[Read Full Bio](https://www.forbes.com/advisor/author/tmatthews-el/)


[Toni Matthews-El](https://www.forbes.com/advisor/author/tmatthews-el/)Former Staff Writer
For nearly a decade, Toni Matthews-El has published business topics ranging from cloud communication software to best steps for establishing your own LLC. In addition to Forbes Advisor, she's published articles for Medical News Today, US News and Wor...
- [](https://www.linkedin.com/in/tmatthewsel/)
[Read Full Bio](https://www.forbes.com/advisor/author/tmatthews-el/)
Written By
[Toni Matthews-El](https://www.forbes.com/advisor/author/tmatthews-el/)

[Toni Matthews-El](https://www.forbes.com/advisor/author/tmatthews-el/)Former Staff Writer
For nearly a decade, Toni Matthews-El has published business topics ranging from cloud communication software to best steps for establishing your own LLC. In addition to Forbes Advisor, she's published articles for Medical News Today, US News and Wor...
- [](https://www.linkedin.com/in/tmatthewsel/)
[Read Full Bio](https://www.forbes.com/advisor/author/tmatthews-el/)


[Toni Matthews-El](https://www.forbes.com/advisor/author/tmatthews-el/)Former Staff Writer
For nearly a decade, Toni Matthews-El has published business topics ranging from cloud communication software to best steps for establishing your own LLC. In addition to Forbes Advisor, she's published articles for Medical News Today, US News and Wor...
- [](https://www.linkedin.com/in/tmatthewsel/)
[Read Full Bio](https://www.forbes.com/advisor/author/tmatthews-el/)
Former Staff Writer
[](https://www.forbes.com/advisor/author/rob-watts/)

[Rob Watts](https://www.forbes.com/advisor/author/rob-watts/)Former Staff Editor
With over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.
[Read Full Bio](https://www.forbes.com/advisor/author/rob-watts/)


[Rob Watts](https://www.forbes.com/advisor/author/rob-watts/)Former Staff Editor
With over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.
[Read Full Bio](https://www.forbes.com/advisor/author/rob-watts/)
Written By
[Rob Watts](https://www.forbes.com/advisor/author/rob-watts/)

[Rob Watts](https://www.forbes.com/advisor/author/rob-watts/)Former Staff Editor
With over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.
[Read Full Bio](https://www.forbes.com/advisor/author/rob-watts/)


[Rob Watts](https://www.forbes.com/advisor/author/rob-watts/)Former Staff Editor
With over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.
[Read Full Bio](https://www.forbes.com/advisor/author/rob-watts/)
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## Our Verdict
## Our Verdict
Read our in-depth 2025 Zoom review to learn everything you need to know about this popular conferencing service’s features, pricing, pros and cons.
**Summary:**
It’s hard to overstate just how big an impact Zoom had on the United States workforce in 2020. Though many Americans may never have given the web conferencing tool a single thought the year prior, in the aftermath of forced shutdowns, Zoom became a lifesaver for many companies with employees working at home. The brand is an industry leader and one of our favorite telecommuting apps. Read on to learn more about Zoom and why it is a standout video conferencing service.
### Pros
- Free to host up to 100 participants
- Unlimited group meetings
- Unlimited one-to-one meetings
- Whiteboard and screen sharing tools
- Record meetings and transcripts
- An extensive list of integrations
### Cons
- Inability to delete inappropriate comments caused by trolls
- Restrictive time limits for the free tier
- Mobile version lacks many features found on the desktop version
- Spotty history with security

[Learn More](https://zoom.sjv.io/c/1955282/1844391/17910?trafcat=US&sharedid=organic)
On Zoom's Website
4\.9

Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Free Version
Yes
Paid plans
\$16.99 per user per month
Participants Capacity
5,000
## Table of Contents
- [Zoom Meetings](https://www.forbes.com/advisor/business/software/zoom-review/#zoom_meetings_section)
- [Add-Ons](https://www.forbes.com/advisor/business/software/zoom-review/#add_ons_section)
- [Other Benefits](https://www.forbes.com/advisor/business/software/zoom-review/#other_benefits_section)
- [How Zoom Stacks Up Against Competitors](https://www.forbes.com/advisor/business/software/zoom-review/#how_zoom_stacks_up_against_competitors_section)
- [Is Zoom Right for You or Your Business?](https://www.forbes.com/advisor/business/software/zoom-review/#is_zoom_right_for_you_or_your_business_section)
- [Frequently Asked Questions (FAQs)](https://www.forbes.com/advisor/business/software/zoom-review/#frequently_asked_questions_faqs_section)
Show more
## Zoom Meetings
Zoom’s Meetings platform is one of the most popular video conferencing systems in the world. This video conferencing software offers excellent video and audio streaming for free. The service is scalable to a degree, beginning with the free Basic plan and upgrading to options that bring vast amounts of integrations and data storage options to the table.
### Basic
Zoom’s Basic plan is permanently free; you aren’t required to submit credit card information to use it. With Basic, you get:
- Unlimited group meetings hosted up to 40 minutes
- Unlimited one-to-one meetings, with each session having a 30-hour time limit
- The ability to host up to 100 participants
- The option of private and group chats
Additionally, the free version includes access to a host of business integrations, including Asana, Salesforce, Alexa, HubSpot and Workplace, among many others. Zoom also doesn’t make you pay extra for whiteboard tools, screen sharing, audio and video recordings or the ability to integrate with Google Calendar.
Zoom’s Basic tier may feel complete if you are someone who only needs a single license. However, if you desire unlimited meetings or specific web conferencing tools, you’ll want to consider upgrading.
### Pro
With the Pro tier, you get everything in Basic plus:
- Social media streaming
- Co-hosting and alternate hosting
- Ability to designate anyone on the Pro plan to schedule meetings
- A gigabyte (GB) of cloud recording per license
- Skype for Business
- Live transcription
- Live streaming through YouTube, Facebook or a third-party service
- Usage reports
- User management tools
The Pro plan costs \$16.99 per user per month; Zoom recommends it for small teams as you can only buy a maximum of nine licenses.
### Business
The Business tier brings everything in the Basic and Pro plan, plus a few crucial additions:
- Ability to host meetings for 300+ participants
- Recording transcripts
- Admin portal for simplified billing, user management and usage insights
- Language interpreters, who receive their own audio channels
- Single sign-on (SSO)
- Company branding
- Managed domains
This plan is aimed at small businesses that need web conferencing for up to 250 users. Although priced at \$21.99 per user per month, you can expect to invest, at minimum, about \$199.90 per month.
### Enterprise
Zoom has a large enterprise-ready plan available for businesses with 250 or more employees that require more than what’s available at the lower tiers.
The Enterprise tier is custom-priced and you must contact Zoom’s sales department directly to move forward with a purchase. Enterprise is the only premium tier where annual agreements are mandatory; you can pay the total cost upfront or agree to pay month to month.
This highest tier has everything from the previous plans, with the addition of features like:
- Ability to host up to 500 participants
- Customer success management
- Executive business reviews
- Webinar 500
- Bundled discounts
Enterprise is without a doubt the priciest option available. However, features like unlimited cloud storage make the package enticing for larger teams.
***
## Add-Ons
There are a few extra service options Zoom left out of its premium plans.
| Add-On | Details | Price |
|---|---|---|
| Audio Conferencing | Global toll-free coverage for 100+ countries; call-out options with Zoom Audio U.S. and Canada | Starts at \$100 per month |
| Cloud Storage | For storing, streaming and downloading videos from the Zoom Cloud; store up to 3 TB per month | Starts at \$10 per month |
| Premier Support | Prioritizes technical resources and helps troubleshoot and resolve any development-related issues; access to Zoom’s secure Developer Support Portal | Contact sales |
| Large Meetings | Host meetings with up to 5,000 active participants | Starts at \$50 per month |


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When integrated with your desired tier plan, these add-ons will undoubtedly boost your service. However, Zoom’s decision to create separate charges for options that could come standard with rival tier plans could work against it.
***
## Other Benefits
- **Free plan.** Zoom makes many of its most useful web conferencing features, such as screen sharing and whiteboard tools, available to use without a premium subscription.
- **Easy to use.** Zoom is very easy to install and use, either on desktop or via mobile phone. It’s even possible to join Zoom as a participant without creating a new account.
- **Dozens of integrations.** Zoom connects seamlessly with many crucial software tools vital to modern businesses, making it easier than ever for organizations to [collaborate remotely](https://www.forbes.com/advisor/business/software/best-remote-work-software/) to complete important projects.
**Related:** [Best Video Conferencing Software](https://www.forbes.com/advisor/business/software/best-video-conferencing-software/)
***
## How Zoom Stacks Up Against Competitors
| | Zoom | Microsoft Teams | GoToMeeting |
|---|---|---|---|
| Starting Monthly Cost Per User | \$16.99 | \$4 | \$14 |
| Free Version | Yes | Yes | No |
| Meeting Time Limit | 30 hours | 30 hours | Unlimited |
| Max Number of Participants | 5,000 | 300 | 250 |


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**Compare Alternatives**
- [Zoom vs Google Meet](https://www.forbes.com/advisor/business/software/google-meet-vs-zoom/)
- [Zoom vs Microsoft Teams](https://www.forbes.com/advisor/business/software/microsoft-teams-vs-zoom/)
- [Zoom vs Skype](https://www.forbes.com/advisor/business/software/zoom-vs-skype/)
- [Zoom vs Webex](https://www.forbes.com/advisor/business/software/zoom-vs-webex/)
***
## Is Zoom Right for You or Your Business?
Zoom’s services are competitively priced, and if you’re not looking to spend money, it provides free web conferencing tools. As such, Zoom is great for small and large businesses alike. That said, if you run a large company and you aren’t impressed with mandatory contracts, or you don’t like the idea of having to upgrade for reliable tech support, then Zoom might not be an ideal fit for you.
***
## Frequently Asked Questions (FAQs)
### Do you need a Zoom account to join a meeting?
No. While the person who starts a meeting and invites you will need an account, participants aren’t required to sign up for Zoom.
### How do I set up video conferencing with Zoom?
To join a video conference using Zoom, you need a webcam, microphone and speakers. While you don’t need a Zoom account, you do need to download its software before joining or hosting a call. To set up a conference room in your office, contact a rep with the video conference service.
### Is Zoom free to download?
Zoom is free for download and use on desktop computers and other internet-ready devices through the “Basic” subscription plan.
### Is Zoom safe to use?
Although Zoom experienced various security and privacy issues during 2020, the brand has since stepped up protection to make the platform safer to use. If you’re worried about online trolls invading meetings, it may be a good idea to have participants join using a password.
### What’s a good alternative to Zoom?
Although we highly recommend Zoom, if you’re looking for a suitable alternative, you may consider Google Meet or TeamViewer Meeting. Read our [Google Meet vs. Zoom review](https://www.forbes.com/advisor/business/software/google-meet-vs-zoom/) to learn more.
### What kind of peripherals should I have to join a conference call?
In addition to a quality conference calling service, you need to have a high-resolution webcam―either one that comes with your device, such as a laptop or webcam that you can connect to your computer via a USB connection―an external microphone, external speaker or speakers or a quality headset with a built-in microphone and access to the internet, whether from your home or place of business or at a location that offers Wi-Fi access.
Information provided on Forbes Advisor is for educational purposes only. Your financial situation is unique and the products and services we review may not be right for your circumstances. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. Performance information may have changed since the time of publication. Past performance is not indicative of future results.
Forbes Advisor adheres to strict [editorial integrity standards](https://www.forbes.com/advisor/about-us/). To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved, or otherwise endorsed by our [partners](https://www.forbes.com/advisor/advertiser-disclosure/ "Advertiser Disclosure").
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| Readable Markdown | Zoom’s Meetings platform is one of the most popular video conferencing systems in the world. This video conferencing software offers excellent video and audio streaming for free. The service is scalable to a degree, beginning with the free Basic plan and upgrading to options that bring vast amounts of integrations and data storage options to the table.
### Basic
Zoom’s Basic plan is permanently free; you aren’t required to submit credit card information to use it. With Basic, you get:
- Unlimited group meetings hosted up to 40 minutes
- Unlimited one-to-one meetings, with each session having a 30-hour time limit
- The ability to host up to 100 participants
- The option of private and group chats
Additionally, the free version includes access to a host of business integrations, including Asana, Salesforce, Alexa, HubSpot and Workplace, among many others. Zoom also doesn’t make you pay extra for whiteboard tools, screen sharing, audio and video recordings or the ability to integrate with Google Calendar.
Zoom’s Basic tier may feel complete if you are someone who only needs a single license. However, if you desire unlimited meetings or specific web conferencing tools, you’ll want to consider upgrading.
### Pro
With the Pro tier, you get everything in Basic plus:
- Social media streaming
- Co-hosting and alternate hosting
- Ability to designate anyone on the Pro plan to schedule meetings
- A gigabyte (GB) of cloud recording per license
- Skype for Business
- Live transcription
- Live streaming through YouTube, Facebook or a third-party service
- Usage reports
- User management tools
The Pro plan costs \$16.99 per user per month; Zoom recommends it for small teams as you can only buy a maximum of nine licenses.
### Business
The Business tier brings everything in the Basic and Pro plan, plus a few crucial additions:
- Ability to host meetings for 300+ participants
- Recording transcripts
- Admin portal for simplified billing, user management and usage insights
- Language interpreters, who receive their own audio channels
- Single sign-on (SSO)
- Company branding
- Managed domains
This plan is aimed at small businesses that need web conferencing for up to 250 users. Although priced at \$21.99 per user per month, you can expect to invest, at minimum, about \$199.90 per month.
### Enterprise
Zoom has a large enterprise-ready plan available for businesses with 250 or more employees that require more than what’s available at the lower tiers.
The Enterprise tier is custom-priced and you must contact Zoom’s sales department directly to move forward with a purchase. Enterprise is the only premium tier where annual agreements are mandatory; you can pay the total cost upfront or agree to pay month to month.
This highest tier has everything from the previous plans, with the addition of features like:
- Ability to host up to 500 participants
- Customer success management
- Executive business reviews
- Webinar 500
- Bundled discounts
Enterprise is without a doubt the priciest option available. However, features like unlimited cloud storage make the package enticing for larger teams. |
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