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[How to Top-up / General Inquiries](https://www.changirecommends.com/#main_collapse1) [How do I top-up my Prepaid SIM card?](https://www.changirecommends.com/#collapseOne) You can top-up your Prepaid SIM card in 3 simple steps: 1. Select your mobile operator 2. Enter your mobile number and select your preferred top up product 3. Fill in your contact details. Proceed to pay. [Can I top-up the Prepaid SIM on behalf of someone?](https://www.changirecommends.com/#collapse12) Yes, you can. Please make sure that the mobile number entered and the mobile operator is correct before selecting the preferred type of top-up credits. [What is the validity period of my top-up credits?](https://www.changirecommends.com/#collapseTwo) The validity period depends on the chosen type of top-up card. You can refer to the product description on the top-up card for the validity period. [How long does the top up reflect?](https://www.changirecommends.com/#collapseFour) For Singtel Prepaid Top Up, it will reflect immediately once payment is confirmed. For M1 and Starhub Prepaid Top Up, it will take 4-6 hours to reflect once payment is confirmed. [Troubleshooting](https://www.changirecommends.com/#main_collapse2) [I've entered a wrong top-up number. Can I request for a refund?](https://www.changirecommends.com/#collapse4) If the top up has successfully processed, there will be strictly no refund. If the top up is not successful, please provide a alternative number to top up as all top up is strictly non refundable. [I've selected the wrong mobile operator. Can I request for a refund?](https://www.changirecommends.com/#collapse5) If the top up has successfully processed, it is strictly non refundable. If the top up is not successful, please provide a alternative number to top up as all top up is strictly non refundable. [I've selected the wrong top up card. Can I request for a refund?](https://www.changirecommends.com/#collapse6) All top up is strictly non refundable. Kindly provide a alternative number to top up if the value is not used. If the value is used, there will not be any refund. [I've completed the top-up transaction but the credit is not reflected. What should I do?](https://www.changirecommends.com/#collapse7) Please contact us immediately at:+65 6701 1185. We will check the status of the top-up and assist you with your request. [Is there a way for me to know if the top up is successful?](https://www.changirecommends.com/#collapse8) Of course. You will get a SMS from your mobile operator informing you of a successful top up. [Payment Method](https://www.changirecommends.com/#main_collapse3) [What are the payment method(s) for me to top up my Prepaid SIM card?](https://www.changirecommends.com/#collapse9) Simply pay online either with your credit or debit card. We accept MasterCard and VISA credit/debit cards. [Promotions / Offers](https://www.changirecommends.com/#main_collapse4) [There's a special offer and I want it. How do I enjoy it?](https://www.changirecommends.com/#collapse10) You will have to enter the promotion code in the "Promotion Code" field and click "Apply" when you enter your details. Remember to do this before payment for the discount to reflect at the total amount. \*Note: Please ensure that the promotion is vaild and follows its terms & conditions.