🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 181 (from laksa095)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa181.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://www.businessinsider.com/guides/deals/amazon-prime-return-policy\')), getAhrefsUnparsedNoserviceFromURL(\'https://www.businessinsider.com/guides/deals/amazon-prime-return-policy\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy","crawl_time":1774861758,"first_indexed_time":1639728275,"http_code":200,"src_unparsed":"com,businessinsider!www,\/guides\/deals\/amazon-prime-return-policy s443","src_root_hash":"15170859634011428381","history_drop_reason":null,"meta_title":"Amazon Prime Return Policy: How to Return, What's Eligible, and More - Business Insider","meta_descriptions":["Most items bought with Amazon Prime can be returned within 30 days of receipt. Here are answers to FAQs about Amazon Prime's return policy."],"attrs_boilerpipe_text":"Updated\nAug 25, 2021, 6:34 PM GMT\nAmazon\noffers easy returns for most items within 30 days of receipt, with a few exclusions. \nYou can find an overview of Amazon Prime's return policy and answers to common questions below.\nAmazon\nis one of the most convenient sites to shop for everything, from gifts to daily essentials. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family.\nBut what if that\nKindle e-reader\nor\ncashmere sweater\nyou buy doesn't work out as you planned? To help you shop worry-free, it may be helpful to learn the ins and outs of Amazon's return policy.\nWhile some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. Below, we've answered the most common questions about\nAmazon's return policy\n— including how to make a return, what items are eligible, and when to expect your refund.\nWhat is the Amazon Prime return policy?\nTypically, most items purchased with an Amazon Prime account have a 30-day return window. Some products may vary based on product category or seller.\nAre there free returns on Amazon Prime?\nMost items delivered within the US qualify for\nfree returns\n. To confirm that an item qualifies, you can look to see if it has \"Free returns\" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from\nThe Drop\n, and products bought through third-party sellers. \nHow do you return things to Amazon?\nTo start a return, visit the \"Your Orders\" page under your account. From there, select \"Return or Replace items,\" choose your\nreturn method\n, print the label, and package for shipping. \nIn addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to drop off with a provided QR code. Amazon continues to expand its network of participating locations, but as of writing, here are your options:\nAmazon Physical Stores:\nCustomers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box. \nAmazon Hub Locker and Locker+\n:\nShoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite.\nKohl's\n:\nYou can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return.\nUPS\n: Select UPS locations offer free no-box and no-label return drop-off. Other locations offer free returns using pre-paid mailing labels. \nWhole Foods Market:\nSome Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options.\nWill I have to pay a restocking fee?\nYou'll never have to worry about a restocking fee if you're returning an item that arrived defective. Similarly, if you change your mind and return an undamaged item within the 30-day return window, you won't have to pay either.\nThe most common situation in which you'd owe a fee is if you return an item that isn't in its original condition or you miss the return window. The exact amount depends on your situation, per\nAmazon's guidelines\n. \nWhat items are not eligible for a return?\nUnless they arrive damaged or defective, certain items\ncannot be returned\n. Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the \"Your Orders\" page. \nWhen can I expect a refund?\nYou should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about\nestimated return times here\n.\nRead more about how the Insider Reviews team evaluates deals and why you should trust us.\nAshley Phillips\nStyle and Beauty Editor\nAshley is the former style and beauty editor for Business Insider's Reviews team, where she spent her days monitoring the latest product launches, consulting experts on ingredient lists, and helping readers identify which moisturizers and cashmere sweaters are worth investing in.\nBefore joining Business Insider, she spent five years reviewing products as the style and beauty editor for Hearst's BestProducts.com, and before that, she was a copywriter for Neiman Marcus where she specialized in fine jewelry and accessories. Her work has appeared in Cosmopolitan, Harper's Bazaar, Elle, Town & Country, and more. Prior to joining the editorial world, she was the owner and buyer of an independent clothing boutique. She graduated from the University of North Texas with a degree in merchandising and also recently received a master's degree from Oxford University.\nAshley is currently based in New York City.\nSay hello at aphillips@businessinsider.com or @ashleyphillips88 on\nInstagram\n.\nLearn more about how our team of experts tests and reviews products at Insider here\n.\nLearn more about how we test style and beauty products\n.\nRead more\nRead less\nTercius Bufete is a former Deals Editor for Insider's reviews team. Tercius joined the company in mid-2020.\nPreviously, he was a commerce editor at Kinja Deals and an associate editor at Consumer Reports. He graduated from California State University, Chico with a degree in journalism and a minor in photographic studies.\nSay hello at \ntbufete@businessinsider.com\n, and tweet him \n@Tercius\n.\nLearn more about how our team of experts tests and reviews products at Insider here\n.\nLearn more about how we research deals\n.\nRead more\nRead less","attrs_markdown":"[Subscribe](https:\/\/www.businessinsider.com\/subscription)\n\n[Newsletters](https:\/\/www.businessinsider.com\/subscription\/newsletter)\n\nJump To Section\n\n[What is the Amazon Prime return policy?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#what-is-the-amazon-prime-return-policy?)\n\n[Are there free returns on Amazon Prime?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#are-there-free-returns-on-amazon-prime?)\n\n[How do you return things to Amazon?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#how-do-you-return-things-to-amazon?)\n\n[Will I have to pay a restocking fee?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#will-i-have-to-pay-a-restocking-fee?)\n\n[What items are not eligible for a return?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#what-items-are-not-eligible-for-a-return?)\n\n[When can I expect a refund?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#when-can-i-expect-a-refund?)\n\n[Business](https:\/\/www.businessinsider.com\/business)\n\n[Strategy](https:\/\/www.businessinsider.com\/strategy)\n\n[Economy](https:\/\/www.businessinsider.com\/economy)\n\n[Finance](https:\/\/www.businessinsider.com\/finance)\n\n[Retail](https:\/\/www.businessinsider.com\/retail)\n\n[Advertising](https:\/\/www.businessinsider.com\/advertising)\n\n[Careers](https:\/\/www.businessinsider.com\/careers)\n\n[Law](https:\/\/www.businessinsider.com\/law)\n\n[Media](https:\/\/www.businessinsider.com\/media)\n\n[Real Estate](https:\/\/www.businessinsider.com\/real-estate)\n\n[Small Business](https:\/\/www.businessinsider.com\/smallbusiness)\n\n[The Better Work Project](https:\/\/www.businessinsider.com\/sc\/introducing-the-better-work-project-hub)\n\n[Personal 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Österreich](https:\/\/www.businessinsider.de\/?IR=C)\n\n[España](https:\/\/businessinsider.es\/)\n\n[Japan](https:\/\/www.businessinsider.jp\/)\n\n[Polska](https:\/\/www.businessinsider.com.pl\/?IR=C)\n\n[TW 全球中文版](https:\/\/www.businessinsider.tw\/)\n\n[Get the app](https:\/\/www.businessinsider.com\/app \"Get the Business Insider app\")\n\n[Reviews](https:\/\/www.businessinsider.com\/guides)\n\n[Deals](https:\/\/www.businessinsider.com\/guides\/deals)\n# A complete guide to Amazon's return policies\nWritten by   [Ashley Phillips](https:\/\/www.businessinsider.com\/author\/ashley-phillips)   and   [Tercius Bufete](https:\/\/www.businessinsider.com\/author\/tercius-bufete)\n\nWhen you buy through our links, Business Insider may earn an affiliate commission. [Learn more](https:\/\/www.businessinsider.com\/guides\/about-us)\n\n![Amazon Warehouse: Amazon Prime Return Policies](https:\/\/i.insider.com\/602c3b432edd0f001a8d5ff0?width=700)\n\nHelen H. Richardson\/MediaNews Group\/The Denver Post via Getty Images\n\n[What is the Amazon Prime return policy?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#what-is-the-amazon-prime-return-policy?)\n\n[Are there free returns on Amazon Prime?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#are-there-free-returns-on-amazon-prime?)\n\n[How do you return things to Amazon?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#how-do-you-return-things-to-amazon?)\n\n[Will I have to pay a restocking fee?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#will-i-have-to-pay-a-restocking-fee?)\n\n[What items are not eligible for a return?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#what-items-are-not-eligible-for-a-return?)\n\n[When can I expect a refund?](https:\/\/www.businessinsider.com\/guides\/deals\/amazon-prime-return-policy#when-can-i-expect-a-refund?)\n\nUpdated\n\nAug 25, 2021, 6:34 PM GMT\n\nShare\n\nCopy link\n\n[Email](<mailto:?subject=A complete guide to Amazon's return policies&body=A%20complete%20guide%20to%20Amazon's%20return%20policies%0D%0A%0D%0Ahttps%3A%2F%2Fwww.businessinsider.com%2Fguides%2Fdeals%2Famazon-prime-return-policy&> \"Email\")\n\nFacebook\n\nWhatsApp\n\nX\n\nLinkedIn\n\nBluesky\n\nThreads\n\nAn icon in the shape of a lightning bolt.\n\nImpact Link\n\nSave Saved\n\n[Read in app](https:\/\/insider-app.onelink.me\/4cpG\/?af_js_web=true&af_ss_ver=2_3_0&af_dp=insider%3A%2F%2Fbi%2Fpost%2Fguides%2Fdeals%2Famazon-prime-return-policy&af_force_deeplink=true&is_retargeting=true&deep_link_value=https%3A%2F%2Fwww.businessinsider.com%2Fguides%2Fdeals%2Famazon-prime-return-policy&pid=businessinsider&c=post_page_share_bar_v2_smart_4.13.23 \"Download the app\")\n\n- [Amazon](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) offers easy returns for most items within 30 days of receipt, with a few exclusions.\n- You can find an overview of Amazon Prime's return policy and answers to common questions below.\n\n[Amazon](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) is one of the most convenient sites to shop for everything, from gifts to daily essentials. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family.\n\nBut what if that [Kindle e-reader](https:\/\/www.businessinsider.com\/guides\/tech\/best-kindle) or [cashmere sweater](https:\/\/www.businessinsider.com\/guides\/style\/best-cashmere-sweater) you buy doesn't work out as you planned? To help you shop worry-free, it may be helpful to learn the ins and outs of Amazon's return policy.\n\nWhile some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. Below, we've answered the most common questions about [Amazon's return policy](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=5969c40f07b5a7df0ddb11dccfa9ce1f00a0705adf924a34cbecc6fc1e60b830&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKM69DUUYKQWKWX7%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20) — including how to make a return, what items are eligible, and when to expect your refund.\n\n## What is the Amazon Prime return policy?\nTypically, most items purchased with an Amazon Prime account have a 30-day return window. Some products may vary based on product category or seller.\n\n## Are there free returns on Amazon Prime?\nMost items delivered within the US qualify for [free returns](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=f108bf85c1164038c6b710b80d6adc6b890dc1e10cf90040d9138980753c8af2&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fb%3Fnode%3D18726306011%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). To confirm that an item qualifies, you can look to see if it has \"Free returns\" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from [The Drop](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=da89d94fbf23b71757aa8c90d01ba11ce1016c1c4b509ae7c94134cc0e920bec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fthedrop%3Ftag%3Dbiip_101320_amazon-prime-day-2020-20), and products bought through third-party sellers.\n\n## How do you return things to Amazon?\nTo start a return, visit the \"Your Orders\" page under your account. From there, select \"Return or Replace items,\" choose your [return method](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=182af91c4d6ed841691df2eaed0f7569e5251c5f8384a5b74a41bde6e4a92f73&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3D201853570%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20), print the label, and package for shipping.\n\nIn addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to drop off with a provided QR code. Amazon continues to expand its network of participating locations, but as of writing, here are your options:\n\n- **Amazon Physical Stores:** Customers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box.\n- [**Amazon Hub Locker and Locker+**](https:\/\/www.businessinsider.com\/guides\/tech\/amazon-locker)**:** Shoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite.\n- [**Kohl's**](https:\/\/www.businessinsider.com\/guides\/amazon-returns-at-kohls-how-does-it-work)**:** You can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return.\n- [**UPS**](https:\/\/press.aboutamazon.com\/news-releases\/news-release-details\/amazon-offers-customers-free-convenient-and-easy-returns-more#:~:text=UPS%20%3A%20To%20make%20a%20return,generated%20when%20starting%20a%20return.): Select UPS locations offer free no-box and no-label return drop-off. Other locations offer free returns using pre-paid mailing labels.\n- **Whole Foods Market:** Some Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options.\n## Will I have to pay a restocking fee?\nYou'll never have to worry about a restocking fee if you're returning an item that arrived defective. Similarly, if you change your mind and return an undamaged item within the 30-day return window, you won't have to pay either.\n\nThe most common situation in which you'd owe a fee is if you return an item that isn't in its original condition or you miss the return window. The exact amount depends on your situation, per [Amazon's guidelines](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=17fc7c1cdb223386cfb6dc9eb018ab75626a9224928ecdc9497b2c7ab6dc67ec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKQNFKFK5CF3C54B).\n\n## What items are not eligible for a return?\nUnless they arrive damaged or defective, certain items [cannot be returned](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=334b1f43c6082eb4561d86fda7a2c562071927065938ecc057424b9df3640afd&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dhp_left_v4_sib%3Fie%3DUTF8%26amp%3BnodeId%3DGMZNGRA9B5PCJB5F%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the \"Your Orders\" page.\n\n## When can I expect a refund?\nYou should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about [estimated return times here](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=938ea76e4a81cd013a0b11416ead39f01cfa2d823cbc193944e4a342f25d9f4f&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dorc_hp_s_retest%3Fie%3DUTF8%26amp%3BnodeId%3D901926%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20).\n\n*[Read more about how the Insider Reviews team evaluates deals and why you should trust us.](https:\/\/www.businessinsider.com\/guides\/how-the-insider-reviews-team-vets-deals)*\n\n[![AshleyPhillips26718 copy](https:\/\/i.insider.com\/5e3060715bc79c55c76e609f?crop=1:1&width=256&format=jpeg&auto=webp) ![](https:\/\/i.insider.com\/5e3060715bc79c55c76e609f?crop=1:1&width=256&format=jpeg&auto=webp)](https:\/\/www.businessinsider.com\/author\/ashley-phillips)\n\n[Ashley Phillips](https:\/\/www.businessinsider.com\/author\/ashley-phillips)\n\nStyle and Beauty Editor\n\nAshley is the former style and beauty editor for Business Insider's Reviews team, where she spent her days monitoring the latest product launches, consulting experts on ingredient lists, and helping readers identify which moisturizers and cashmere sweaters are worth investing in.Before joining Business Insider, she spent five years reviewing products as the style and beauty editor for Hearst's BestProducts.com, and before that, she was a copywriter for Neiman Marcus where she specialized in fine jewelry and accessories. Her work has appeared in Cosmopolitan, Harper's Bazaar, Elle, Town & Country, and more. Prior to joining the editorial world, she was the owner and buyer of an independent clothing boutique. She graduated from the University of North Texas with a degree in merchandising and also recently received a master's degree from Oxford University.Ashley is currently based in New York City.Say hello at aphillips@businessinsider.com or @ashleyphillips88 on [Instagram](https:\/\/www.instagram.com\/ashleyphillips88\/).[Learn more about how our team of experts tests and reviews products at Insider here](https:\/\/www.businessinsider.com\/insider-reviews-expertise-in-product-reviews).[Learn more about how we test style and beauty products](https:\/\/www.businessinsider.com\/our-expertise-style-beauty-insider-style-beauty-reviews).\n\nRead more\n\nRead less\n\n[![Tercius Bufete](https:\/\/i.insider.com\/5ed94457988ee31a0b1c5469?crop=1:1&width=256&format=jpeg&auto=webp) ![](https:\/\/i.insider.com\/5ed94457988ee31a0b1c5469?crop=1:1&width=256&format=jpeg&auto=webp)](https:\/\/www.businessinsider.com\/author\/tercius-bufete)\n\n[Tercius Bufete](https:\/\/www.businessinsider.com\/author\/tercius-bufete)\n\nDeals Editor\n\nTercius Bufete is a former Deals Editor for Insider's reviews team. Tercius joined the company in mid-2020. Previously, he was a commerce editor at Kinja Deals and an associate editor at Consumer Reports. He graduated from California State University, Chico with a degree in journalism and a minor in photographic studies. Say hello at [tbufete@businessinsider.com](mailto:tbufete@businessinsider.com), and tweet him [@Tercius](https:\/\/twitter.com\/Tercius). [Learn more about how our team of experts tests and reviews products at Insider here](https:\/\/www.businessinsider.com\/insider-reviews-expertise-in-product-reviews). [Learn more about how we research deals](https:\/\/www.businessinsider.com\/how-the-insider-reviews-team-vets-deals).\n\nRead more\n\nRead less\n\nA white circle with a black border surrounding a chevron pointing up. 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[Jump to top of page](https:\/\/www.businessinsider.com\/)","attrs_readable_markdown":"Updated Aug 25, 2021, 6:34 PM GMT\n\n- [Amazon](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) offers easy returns for most items within 30 days of receipt, with a few exclusions.\n- You can find an overview of Amazon Prime's return policy and answers to common questions below.\n\n[Amazon](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) is one of the most convenient sites to shop for everything, from gifts to daily essentials. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family.\n\nBut what if that [Kindle e-reader](https:\/\/www.businessinsider.com\/guides\/tech\/best-kindle) or [cashmere sweater](https:\/\/www.businessinsider.com\/guides\/style\/best-cashmere-sweater) you buy doesn't work out as you planned? To help you shop worry-free, it may be helpful to learn the ins and outs of Amazon's return policy.\n\nWhile some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. Below, we've answered the most common questions about [Amazon's return policy](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=5969c40f07b5a7df0ddb11dccfa9ce1f00a0705adf924a34cbecc6fc1e60b830&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKM69DUUYKQWKWX7%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20) — including how to make a return, what items are eligible, and when to expect your refund.\n\n## What is the Amazon Prime return policy?\nTypically, most items purchased with an Amazon Prime account have a 30-day return window. Some products may vary based on product category or seller.\n\n## Are there free returns on Amazon Prime?\nMost items delivered within the US qualify for [free returns](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=f108bf85c1164038c6b710b80d6adc6b890dc1e10cf90040d9138980753c8af2&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fb%3Fnode%3D18726306011%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). To confirm that an item qualifies, you can look to see if it has \"Free returns\" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from [The Drop](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=da89d94fbf23b71757aa8c90d01ba11ce1016c1c4b509ae7c94134cc0e920bec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fthedrop%3Ftag%3Dbiip_101320_amazon-prime-day-2020-20), and products bought through third-party sellers.\n\n## How do you return things to Amazon?\nTo start a return, visit the \"Your Orders\" page under your account. From there, select \"Return or Replace items,\" choose your [return method](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=182af91c4d6ed841691df2eaed0f7569e5251c5f8384a5b74a41bde6e4a92f73&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3D201853570%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20), print the label, and package for shipping.\n\nIn addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to drop off with a provided QR code. Amazon continues to expand its network of participating locations, but as of writing, here are your options:\n\n- **Amazon Physical Stores:** Customers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box.\n- [**Amazon Hub Locker and Locker+**](https:\/\/www.businessinsider.com\/guides\/tech\/amazon-locker)**:** Shoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite.\n- [**Kohl's**](https:\/\/www.businessinsider.com\/guides\/amazon-returns-at-kohls-how-does-it-work)**:** You can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return.\n- [**UPS**](https:\/\/press.aboutamazon.com\/news-releases\/news-release-details\/amazon-offers-customers-free-convenient-and-easy-returns-more#:~:text=UPS%20%3A%20To%20make%20a%20return,generated%20when%20starting%20a%20return.): Select UPS locations offer free no-box and no-label return drop-off. Other locations offer free returns using pre-paid mailing labels.\n- **Whole Foods Market:** Some Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options.\n## Will I have to pay a restocking fee?\nYou'll never have to worry about a restocking fee if you're returning an item that arrived defective. Similarly, if you change your mind and return an undamaged item within the 30-day return window, you won't have to pay either.\n\nThe most common situation in which you'd owe a fee is if you return an item that isn't in its original condition or you miss the return window. The exact amount depends on your situation, per [Amazon's guidelines](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=17fc7c1cdb223386cfb6dc9eb018ab75626a9224928ecdc9497b2c7ab6dc67ec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKQNFKFK5CF3C54B).\n\n## What items are not eligible for a return?\nUnless they arrive damaged or defective, certain items [cannot be returned](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=334b1f43c6082eb4561d86fda7a2c562071927065938ecc057424b9df3640afd&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dhp_left_v4_sib%3Fie%3DUTF8%26amp%3BnodeId%3DGMZNGRA9B5PCJB5F%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the \"Your Orders\" page.\n\n## When can I expect a refund?\nYou should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about [estimated return times here](https:\/\/affiliate.insider.com\/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=938ea76e4a81cd013a0b11416ead39f01cfa2d823cbc193944e4a342f25d9f4f&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dorc_hp_s_retest%3Fie%3DUTF8%26amp%3BnodeId%3D901926%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20).\n\n*[Read more about how the Insider Reviews team evaluates deals and why you should trust us.](https:\/\/www.businessinsider.com\/guides\/how-the-insider-reviews-team-vets-deals)*\n\n[![](https:\/\/i.insider.com\/5e3060715bc79c55c76e609f?crop=1:1&width=256&format=jpeg&auto=webp)](https:\/\/www.businessinsider.com\/author\/ashley-phillips)\n\n[Ashley Phillips](https:\/\/www.businessinsider.com\/author\/ashley-phillips)\n\nStyle and Beauty Editor\n\nAshley is the former style and beauty editor for Business Insider's Reviews team, where she spent her days monitoring the latest product launches, consulting experts on ingredient lists, and helping readers identify which moisturizers and cashmere sweaters are worth investing in.Before joining Business Insider, she spent five years reviewing products as the style and beauty editor for Hearst's BestProducts.com, and before that, she was a copywriter for Neiman Marcus where she specialized in fine jewelry and accessories. Her work has appeared in Cosmopolitan, Harper's Bazaar, Elle, Town & Country, and more. Prior to joining the editorial world, she was the owner and buyer of an independent clothing boutique. She graduated from the University of North Texas with a degree in merchandising and also recently received a master's degree from Oxford University.Ashley is currently based in New York City.Say hello at aphillips@businessinsider.com or @ashleyphillips88 on [Instagram](https:\/\/www.instagram.com\/ashleyphillips88\/).[Learn more about how our team of experts tests and reviews products at Insider here](https:\/\/www.businessinsider.com\/insider-reviews-expertise-in-product-reviews).[Learn more about how we test style and beauty products](https:\/\/www.businessinsider.com\/our-expertise-style-beauty-insider-style-beauty-reviews).\n\nRead more Read less\n\n[![](https:\/\/i.insider.com\/5ed94457988ee31a0b1c5469?crop=1:1&width=256&format=jpeg&auto=webp)](https:\/\/www.businessinsider.com\/author\/tercius-bufete)\n\nTercius Bufete is a former Deals Editor for Insider's reviews team. Tercius joined the company in mid-2020. Previously, he was a commerce editor at Kinja Deals and an associate editor at Consumer Reports. He graduated from California State University, Chico with a degree in journalism and a minor in photographic studies. Say hello at [tbufete@businessinsider.com](mailto:tbufete@businessinsider.com), and tweet him [@Tercius](https:\/\/twitter.com\/Tercius). [Learn more about how our team of experts tests and reviews products at Insider here](https:\/\/www.businessinsider.com\/insider-reviews-expertise-in-product-reviews). [Learn more about how we research deals](https:\/\/www.businessinsider.com\/how-the-insider-reviews-team-vets-deals).\n\nRead more Read less","meta_canonical":null}

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Meta Title	Amazon Prime Return Policy: How to Return, What's Eligible, and More - Business Insider
Meta Description	Most items bought with Amazon Prime can be returned within 30 days of receipt. Here are answers to FAQs about Amazon Prime's return policy.
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Boilerpipe Text	Updated Aug 25, 2021, 6:34 PM GMT Amazon offers easy returns for most items within 30 days of receipt, with a few exclusions. You can find an overview of Amazon Prime's return policy and answers to common questions below. Amazon is one of the most convenient sites to shop for everything, from gifts to daily essentials. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family. But what if that Kindle e-reader or cashmere sweater you buy doesn't work out as you planned? To help you shop worry-free, it may be helpful to learn the ins and outs of Amazon's return policy. While some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. Below, we've answered the most common questions about Amazon's return policy — including how to make a return, what items are eligible, and when to expect your refund. What is the Amazon Prime return policy? Typically, most items purchased with an Amazon Prime account have a 30-day return window. Some products may vary based on product category or seller. Are there free returns on Amazon Prime? Most items delivered within the US qualify for free returns . To confirm that an item qualifies, you can look to see if it has "Free returns" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from The Drop , and products bought through third-party sellers. How do you return things to Amazon? To start a return, visit the "Your Orders" page under your account. From there, select "Return or Replace items," choose your return method , print the label, and package for shipping. In addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to drop off with a provided QR code. Amazon continues to expand its network of participating locations, but as of writing, here are your options: Amazon Physical Stores: Customers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box. Amazon Hub Locker and Locker+ : Shoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite. Kohl's : You can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return. UPS : Select UPS locations offer free no-box and no-label return drop-off. Other locations offer free returns using pre-paid mailing labels. Whole Foods Market: Some Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options. Will I have to pay a restocking fee? You'll never have to worry about a restocking fee if you're returning an item that arrived defective. Similarly, if you change your mind and return an undamaged item within the 30-day return window, you won't have to pay either. The most common situation in which you'd owe a fee is if you return an item that isn't in its original condition or you miss the return window. The exact amount depends on your situation, per Amazon's guidelines . What items are not eligible for a return? Unless they arrive damaged or defective, certain items cannot be returned . Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the "Your Orders" page. When can I expect a refund? You should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about estimated return times here . Read more about how the Insider Reviews team evaluates deals and why you should trust us. Ashley Phillips Style and Beauty Editor Ashley is the former style and beauty editor for Business Insider's Reviews team, where she spent her days monitoring the latest product launches, consulting experts on ingredient lists, and helping readers identify which moisturizers and cashmere sweaters are worth investing in. Before joining Business Insider, she spent five years reviewing products as the style and beauty editor for Hearst's BestProducts.com, and before that, she was a copywriter for Neiman Marcus where she specialized in fine jewelry and accessories. Her work has appeared in Cosmopolitan, Harper's Bazaar, Elle, Town & Country, and more. Prior to joining the editorial world, she was the owner and buyer of an independent clothing boutique. She graduated from the University of North Texas with a degree in merchandising and also recently received a master's degree from Oxford University. Ashley is currently based in New York City. Say hello at aphillips@businessinsider.com or @ashleyphillips88 on Instagram . Learn more about how our team of experts tests and reviews products at Insider here . Learn more about how we test style and beauty products . Read more Read less Tercius Bufete is a former Deals Editor for Insider's reviews team. Tercius joined the company in mid-2020. Previously, he was a commerce editor at Kinja Deals and an associate editor at Consumer Reports. He graduated from California State University, Chico with a degree in journalism and a minor in photographic studies. Say hello at tbufete@businessinsider.com , and tweet him @Tercius . Learn more about how our team of experts tests and reviews products at Insider here . Learn more about how we research deals . Read more Read less
Markdown	[Subscribe](https://www.businessinsider.com/subscription) [Newsletters](https://www.businessinsider.com/subscription/newsletter) Jump To Section [What is the Amazon Prime return policy?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#what-is-the-amazon-prime-return-policy?) [Are there free returns on Amazon Prime?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#are-there-free-returns-on-amazon-prime?) [How do you return things to Amazon?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#how-do-you-return-things-to-amazon?) [Will I have to pay a restocking fee?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#will-i-have-to-pay-a-restocking-fee?) [What items are not eligible for a return?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#what-items-are-not-eligible-for-a-return?) 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[Learn more](https://www.businessinsider.com/guides/about-us) ![Amazon Warehouse: Amazon Prime Return Policies](https://i.insider.com/602c3b432edd0f001a8d5ff0?width=700) Helen H. Richardson/MediaNews Group/The Denver Post via Getty Images [What is the Amazon Prime return policy?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#what-is-the-amazon-prime-return-policy?) [Are there free returns on Amazon Prime?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#are-there-free-returns-on-amazon-prime?) [How do you return things to Amazon?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#how-do-you-return-things-to-amazon?) [Will I have to pay a restocking fee?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#will-i-have-to-pay-a-restocking-fee?) [What items are not eligible for a return?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#what-items-are-not-eligible-for-a-return?) [When can I expect a refund?](https://www.businessinsider.com/guides/deals/amazon-prime-return-policy#when-can-i-expect-a-refund?) Updated Aug 25, 2021, 6:34 PM GMT Share Copy link [Email](<mailto:?subject=A complete guide to Amazon's return policies&body=A%20complete%20guide%20to%20Amazon's%20return%20policies%0D%0A%0D%0Ahttps%3A%2F%2Fwww.businessinsider.com%2Fguides%2Fdeals%2Famazon-prime-return-policy&> "Email") Facebook WhatsApp X LinkedIn Bluesky Threads An icon in the shape of a lightning bolt. Impact Link Save Saved [Read in app](https://insider-app.onelink.me/4cpG/?af_js_web=true&af_ss_ver=2_3_0&af_dp=insider%3A%2F%2Fbi%2Fpost%2Fguides%2Fdeals%2Famazon-prime-return-policy&af_force_deeplink=true&is_retargeting=true&deep_link_value=https%3A%2F%2Fwww.businessinsider.com%2Fguides%2Fdeals%2Famazon-prime-return-policy&pid=businessinsider&c=post_page_share_bar_v2_smart_4.13.23 "Download the app") - [Amazon](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) offers easy returns for most items within 30 days of receipt, with a few exclusions. - You can find an overview of Amazon Prime's return policy and answers to common questions below. [Amazon](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) is one of the most convenient sites to shop for everything, from gifts to daily essentials. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family. But what if that [Kindle e-reader](https://www.businessinsider.com/guides/tech/best-kindle) or [cashmere sweater](https://www.businessinsider.com/guides/style/best-cashmere-sweater) you buy doesn't work out as you planned? To help you shop worry-free, it may be helpful to learn the ins and outs of Amazon's return policy. While some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. Below, we've answered the most common questions about [Amazon's return policy](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=5969c40f07b5a7df0ddb11dccfa9ce1f00a0705adf924a34cbecc6fc1e60b830&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKM69DUUYKQWKWX7%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20) — including how to make a return, what items are eligible, and when to expect your refund. ## What is the Amazon Prime return policy? Typically, most items purchased with an Amazon Prime account have a 30-day return window. Some products may vary based on product category or seller. ## Are there free returns on Amazon Prime? Most items delivered within the US qualify for [free returns](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=f108bf85c1164038c6b710b80d6adc6b890dc1e10cf90040d9138980753c8af2&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fb%3Fnode%3D18726306011%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). To confirm that an item qualifies, you can look to see if it has "Free returns" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from [The Drop](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=da89d94fbf23b71757aa8c90d01ba11ce1016c1c4b509ae7c94134cc0e920bec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fthedrop%3Ftag%3Dbiip_101320_amazon-prime-day-2020-20), and products bought through third-party sellers. ## How do you return things to Amazon? To start a return, visit the "Your Orders" page under your account. From there, select "Return or Replace items," choose your [return method](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=182af91c4d6ed841691df2eaed0f7569e5251c5f8384a5b74a41bde6e4a92f73&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3D201853570%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20), print the label, and package for shipping. In addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to drop off with a provided QR code. Amazon continues to expand its network of participating locations, but as of writing, here are your options: - Amazon Physical Stores: Customers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box. - [Amazon Hub Locker and Locker+](https://www.businessinsider.com/guides/tech/amazon-locker): Shoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite. - [Kohl's](https://www.businessinsider.com/guides/amazon-returns-at-kohls-how-does-it-work): You can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return. - [UPS](https://press.aboutamazon.com/news-releases/news-release-details/amazon-offers-customers-free-convenient-and-easy-returns-more#:~:text=UPS%20%3A%20To%20make%20a%20return,generated%20when%20starting%20a%20return.): Select UPS locations offer free no-box and no-label return drop-off. Other locations offer free returns using pre-paid mailing labels. - Whole Foods Market: Some Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options. ## Will I have to pay a restocking fee? You'll never have to worry about a restocking fee if you're returning an item that arrived defective. Similarly, if you change your mind and return an undamaged item within the 30-day return window, you won't have to pay either. The most common situation in which you'd owe a fee is if you return an item that isn't in its original condition or you miss the return window. The exact amount depends on your situation, per [Amazon's guidelines](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=17fc7c1cdb223386cfb6dc9eb018ab75626a9224928ecdc9497b2c7ab6dc67ec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKQNFKFK5CF3C54B). ## What items are not eligible for a return? Unless they arrive damaged or defective, certain items [cannot be returned](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=334b1f43c6082eb4561d86fda7a2c562071927065938ecc057424b9df3640afd&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dhp_left_v4_sib%3Fie%3DUTF8%26amp%3BnodeId%3DGMZNGRA9B5PCJB5F%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the "Your Orders" page. ## When can I expect a refund? You should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about [estimated return times here](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=938ea76e4a81cd013a0b11416ead39f01cfa2d823cbc193944e4a342f25d9f4f&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dorc_hp_s_retest%3Fie%3DUTF8%26amp%3BnodeId%3D901926%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). [Read more about how the Insider Reviews team evaluates deals and why you should trust us.](https://www.businessinsider.com/guides/how-the-insider-reviews-team-vets-deals) [![AshleyPhillips26718 copy](https://i.insider.com/5e3060715bc79c55c76e609f?crop=1:1&width=256&format=jpeg&auto=webp) ![](https://i.insider.com/5e3060715bc79c55c76e609f?crop=1:1&width=256&format=jpeg&auto=webp)](https://www.businessinsider.com/author/ashley-phillips) [Ashley Phillips](https://www.businessinsider.com/author/ashley-phillips) Style and Beauty Editor Ashley is the former style and beauty editor for Business Insider's Reviews team, where she spent her days monitoring the latest product launches, consulting experts on ingredient lists, and helping readers identify which moisturizers and cashmere sweaters are worth investing in.Before joining Business Insider, she spent five years reviewing products as the style and beauty editor for Hearst's BestProducts.com, and before that, she was a copywriter for Neiman Marcus where she specialized in fine jewelry and accessories. Her work has appeared in Cosmopolitan, Harper's Bazaar, Elle, Town & Country, and more. Prior to joining the editorial world, she was the owner and buyer of an independent clothing boutique. She graduated from the University of North Texas with a degree in merchandising and also recently received a master's degree from Oxford University.Ashley is currently based in New York City.Say hello at aphillips@businessinsider.com or @ashleyphillips88 on [Instagram](https://www.instagram.com/ashleyphillips88/).[Learn more about how our team of experts tests and reviews products at Insider here](https://www.businessinsider.com/insider-reviews-expertise-in-product-reviews).[Learn more about how we test style and beauty products](https://www.businessinsider.com/our-expertise-style-beauty-insider-style-beauty-reviews). Read more Read less [![Tercius Bufete](https://i.insider.com/5ed94457988ee31a0b1c5469?crop=1:1&width=256&format=jpeg&auto=webp) ![](https://i.insider.com/5ed94457988ee31a0b1c5469?crop=1:1&width=256&format=jpeg&auto=webp)](https://www.businessinsider.com/author/tercius-bufete) [Tercius Bufete](https://www.businessinsider.com/author/tercius-bufete) Deals Editor Tercius Bufete is a former Deals Editor for Insider's reviews team. Tercius joined the company in mid-2020. Previously, he was a commerce editor at Kinja Deals and an associate editor at Consumer Reports. He graduated from California State University, Chico with a degree in journalism and a minor in photographic studies. Say hello at [tbufete@businessinsider.com](mailto:tbufete@businessinsider.com), and tweet him [@Tercius](https://twitter.com/Tercius). [Learn more about how our team of experts tests and reviews products at Insider here](https://www.businessinsider.com/insider-reviews-expertise-in-product-reviews). 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Readable Markdown	Updated Aug 25, 2021, 6:34 PM GMT - [Amazon](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) offers easy returns for most items within 30 days of receipt, with a few exclusions. - You can find an overview of Amazon Prime's return policy and answers to common questions below. [Amazon](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=21c91e2d1fa854aba3029f4840790eb110a1316505553bbee6449e696a0e81a7&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2F%3F%26amp%3B_encoding%3DUTF8%26amp%3Btag%3Dbiipg_121020_best-all-natural-cold-and-flu-medicine-20%26amp%3BlinkCode%3Dur2%26amp%3BlinkId%3Df36e734c479df2cd673c057d1612c7c4%26amp%3Bcamp%3D1789%26amp%3Bcreative%3D9325) is one of the most convenient sites to shop for everything, from gifts to daily essentials. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family. But what if that [Kindle e-reader](https://www.businessinsider.com/guides/tech/best-kindle) or [cashmere sweater](https://www.businessinsider.com/guides/style/best-cashmere-sweater) you buy doesn't work out as you planned? To help you shop worry-free, it may be helpful to learn the ins and outs of Amazon's return policy. While some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days. Below, we've answered the most common questions about [Amazon's return policy](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=5969c40f07b5a7df0ddb11dccfa9ce1f00a0705adf924a34cbecc6fc1e60b830&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKM69DUUYKQWKWX7%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20) — including how to make a return, what items are eligible, and when to expect your refund. ## What is the Amazon Prime return policy? Typically, most items purchased with an Amazon Prime account have a 30-day return window. Some products may vary based on product category or seller. ## Are there free returns on Amazon Prime? Most items delivered within the US qualify for [free returns](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=f108bf85c1164038c6b710b80d6adc6b890dc1e10cf90040d9138980753c8af2&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fb%3Fnode%3D18726306011%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). To confirm that an item qualifies, you can look to see if it has "Free returns" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from [The Drop](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=da89d94fbf23b71757aa8c90d01ba11ce1016c1c4b509ae7c94134cc0e920bec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fthedrop%3Ftag%3Dbiip_101320_amazon-prime-day-2020-20), and products bought through third-party sellers. ## How do you return things to Amazon? To start a return, visit the "Your Orders" page under your account. From there, select "Return or Replace items," choose your [return method](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=182af91c4d6ed841691df2eaed0f7569e5251c5f8384a5b74a41bde6e4a92f73&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3D201853570%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20), print the label, and package for shipping. In addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to drop off with a provided QR code. Amazon continues to expand its network of participating locations, but as of writing, here are your options: - Amazon Physical Stores: Customers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box. - [Amazon Hub Locker and Locker+](https://www.businessinsider.com/guides/tech/amazon-locker): Shoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite. - [Kohl's](https://www.businessinsider.com/guides/amazon-returns-at-kohls-how-does-it-work): You can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return. - [UPS](https://press.aboutamazon.com/news-releases/news-release-details/amazon-offers-customers-free-convenient-and-easy-returns-more#:~:text=UPS%20%3A%20To%20make%20a%20return,generated%20when%20starting%20a%20return.): Select UPS locations offer free no-box and no-label return drop-off. Other locations offer free returns using pre-paid mailing labels. - Whole Foods Market: Some Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options. ## Will I have to pay a restocking fee? You'll never have to worry about a restocking fee if you're returning an item that arrived defective. Similarly, if you change your mind and return an undamaged item within the 30-day return window, you won't have to pay either. The most common situation in which you'd owe a fee is if you return an item that isn't in its original condition or you miss the return window. The exact amount depends on your situation, per [Amazon's guidelines](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=17fc7c1cdb223386cfb6dc9eb018ab75626a9224928ecdc9497b2c7ab6dc67ec&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%3FnodeId%3DGKQNFKFK5CF3C54B). ## What items are not eligible for a return? Unless they arrive damaged or defective, certain items [cannot be returned](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=334b1f43c6082eb4561d86fda7a2c562071927065938ecc057424b9df3640afd&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dhp_left_v4_sib%3Fie%3DUTF8%26amp%3BnodeId%3DGMZNGRA9B5PCJB5F%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the "Your Orders" page. ## When can I expect a refund? You should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about [estimated return times here](https://affiliate.insider.com/?amazonTrackingID=biipg_121020_best-all-natural-cold-and-flu-medicine-20&h=938ea76e4a81cd013a0b11416ead39f01cfa2d823cbc193944e4a342f25d9f4f&platform=browser&postID=61b8efc8f2a36b1ac9f42fe0&postSlug=guides%2Fdeals%2Famazon-prime-return-policy&tags=service%3Acapi&u=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fdisplay.html%2Fref%3Dorc_hp_s_retest%3Fie%3DUTF8%26amp%3BnodeId%3D901926%26amp%3Btag%3Dbiip_101320_amazon-prime-day-2020-20). [Read more about how the Insider Reviews team evaluates deals and why you should trust us.](https://www.businessinsider.com/guides/how-the-insider-reviews-team-vets-deals) [![](https://i.insider.com/5e3060715bc79c55c76e609f?crop=1:1&width=256&format=jpeg&auto=webp)](https://www.businessinsider.com/author/ashley-phillips) [Ashley Phillips](https://www.businessinsider.com/author/ashley-phillips) Style and Beauty Editor Ashley is the former style and beauty editor for Business Insider's Reviews team, where she spent her days monitoring the latest product launches, consulting experts on ingredient lists, and helping readers identify which moisturizers and cashmere sweaters are worth investing in.Before joining Business Insider, she spent five years reviewing products as the style and beauty editor for Hearst's BestProducts.com, and before that, she was a copywriter for Neiman Marcus where she specialized in fine jewelry and accessories. Her work has appeared in Cosmopolitan, Harper's Bazaar, Elle, Town & Country, and more. Prior to joining the editorial world, she was the owner and buyer of an independent clothing boutique. She graduated from the University of North Texas with a degree in merchandising and also recently received a master's degree from Oxford University.Ashley is currently based in New York City.Say hello at aphillips@businessinsider.com or @ashleyphillips88 on [Instagram](https://www.instagram.com/ashleyphillips88/).[Learn more about how our team of experts tests and reviews products at Insider here](https://www.businessinsider.com/insider-reviews-expertise-in-product-reviews).[Learn more about how we test style and beauty products](https://www.businessinsider.com/our-expertise-style-beauty-insider-style-beauty-reviews). Read more Read less [![](https://i.insider.com/5ed94457988ee31a0b1c5469?crop=1:1&width=256&format=jpeg&auto=webp)](https://www.businessinsider.com/author/tercius-bufete) Tercius Bufete is a former Deals Editor for Insider's reviews team. Tercius joined the company in mid-2020. Previously, he was a commerce editor at Kinja Deals and an associate editor at Consumer Reports. He graduated from California State University, Chico with a degree in journalism and a minor in photographic studies. Say hello at [tbufete@businessinsider.com](mailto:tbufete@businessinsider.com), and tweet him [@Tercius](https://twitter.com/Tercius). [Learn more about how our team of experts tests and reviews products at Insider here](https://www.businessinsider.com/insider-reviews-expertise-in-product-reviews). [Learn more about how we research deals](https://www.businessinsider.com/how-the-insider-reviews-team-vets-deals). Read more Read less
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