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[Skip Navigation](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone14#mega-z2_jump_link) [Personal](https://www.att.com/?customerType=personal) [Business](https://www.business.att.com/) [Find a store](https://www.att.com/stores/) [Ver en español]() - Shop - Deals - AT\&T Difference - Support ### Your cart is empty Let's get shopping\! [Explore bundles](https://www.att.com/bundles)[Shop phones](https://www.att.com/buy/phones) ## Start of main content [Wireless Support](https://www.att.com/support/wireless/)/[Device Support](https://www.att.com/device-support/index/Apple/iPhone14)/ Reset Device # Reset Device Learn how to perform a soft or factory reset of your device. *** INSTRUCTIONS & INFO  Wi-Fi or a wireless data connection is required to re-activate your iPhone after a reset. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle/restart your device. In this tutorial, you will learn how to: • Power cycle/restart your device • Perform a soft reset • Reset network settings • Perform a factory data reset ## Simultaneously press and hold the **Side button** and the **Volume up** or **down button** until the slider appears, then select and drag the **Power icon** to the right.  *** ## If a power cycle/restart does not resolve your issue, perform a soft reset. Press and quickly release the **Volume up button** \> press and quickly release the **Volume down button** \> press and hold the **Side button** until you see the Apple logo.  *** ## If you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the  **Settings app** \> **General** \> scroll to and select **Transfer or Reset iPhone** \> select **Reset** \> **Reset Network Settings** \> select **Reset Network Settings** again to confirm.  *** ## ## If you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music. 1\. From the home screen select the  **Settings app**. *Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles [Back up your iPhone](https://support.apple.com/en-us/HT203977) and [Erase all content and settings on your iPhone](https://support.apple.com/en-us/HT201274).* 2\. Select **General**, then scroll to and select **Transfer or Reset iPhone**.  4\. Select **Erase All Content and Settings** to reset device, then select **Continue**.  5\. Select **Finish Upload Then Erase** or **Erase Now**.  6\. Select **Erase iPhone** to confirm. *Note: If you have a passcode, you will be prompted to enter your **passcode** to complete the reset. Enter your **Apple ID password** then select **Erase**. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, [click here](https://support.apple.com/en-us/HT201263).*  *** ### Did you get the help you needed? *** ## Additional support [Apple Visit your device manufacturer's website.](https://support.apple.com/en-us/docs/iphone) [User manual Here's your device's complete instructions, specs and more.](https://support.apple.com/manuals/#iphone) [Upgrade device Check your upgrade eligibility](https://m.att.com/myatt/native/deepLink.html?action=UpgradeDevice&appInstall=N) [Wireless support Get help with your wireless device, plan, and more.](https://www.att.com/support/wireless/)

There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle/restart your device. In this tutorial, you will learn how to: • Power cycle/restart your device • Perform a soft reset • Reset network settings • Perform a factory data reset Simultaneously press and hold the **Side button** and the **Volume up** or **down button** until the slider appears, then select and drag the **Power icon** to the right.  *** If a power cycle/restart does not resolve your issue, perform a soft reset. Press and quickly release the **Volume up button** \> press and quickly release the **Volume down button** \> press and hold the **Side button** until you see the Apple logo.  *** If you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the  **Settings app** \> **General** \> scroll to and select **Transfer or Reset iPhone** \> select **Reset** \> **Reset Network Settings** \> select **Reset Network Settings** again to confirm.  *** If you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music. 1\. From the home screen select the  **Settings app**. *Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles [Back up your iPhone](https://support.apple.com/en-us/HT203977) and [Erase all content and settings on your iPhone](https://support.apple.com/en-us/HT201274).* 2\. Select **General**, then scroll to and select **Transfer or Reset iPhone**.  4\. Select **Erase All Content and Settings** to reset device, then select **Continue**.  5\. Select **Finish Upload Then Erase** or **Erase Now**.  6\. Select **Erase iPhone** to confirm. *Note: If you have a passcode, you will be prompted to enter your **passcode** to complete the reset. Enter your **Apple ID password** then select **Erase**. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, [click here](https://support.apple.com/en-us/HT201263).*