🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 152 (from laksa051)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa152.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax\')), getAhrefsUnparsedNoserviceFromURL(\'https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax","crawl_time":1775873284,"first_indexed_time":1599085258,"http_code":200,"src_unparsed":"com,att!www,\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax s443","src_root_hash":"17531936585026291152","history_drop_reason":null,"meta_title":"Apple iPhone 11 Pro \/ iPhone 11 Pro Max - Reset Device - AT&T","meta_descriptions":["Get Apple iPhone 11 Pro \/ iPhone 11 Pro Max support for the topic: Reset Device. Find more step-by-step device tutorials on att.com."],"attrs_boilerpipe_text":"There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle\/restart your device.\nIn this tutorial, you will learn how to:\n• Power cycle\/restart your device\n• Perform a soft reset\n• Reset network settings\n• Perform a factory data reset \nPower cycle\/restart your device\nSimultaneously press and hold the\nSide button\nand the \nVolume up\nor\ndown button\nuntil the slider appears, then select and drag the\nPower icon\nto the right.\nPerform a soft reset\nIf a power cycle\/restart does not resolve your issue, perform a soft reset. Press and quickly release the\nVolume up button\n> press and quickly release the\nVolume down button\n> press and hold the\nSide button\nuntil you see the Apple logo.\nReset network settings\nIf you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the\nSettings app\n> \nGeneral\n> scroll to and select \nTransfer or Reset iPhone\n > select\nReset\n> \nReset Network Settings\n > select\nReset Network Settings \nagain to confirm.\nPerform a factory data reset\nIf you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music.\n1. From the home screen select the \n \nSettings app\n.\nNote: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the \"Connect to iTunes\" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles\nBack up your iPhone\nand\nErase all content and settings on your iPhone\n.\n2. Select\nGeneral\n, then scroll to and select\nTransfer or Reset iPhone\n.\n4. Select\nErase All Content and Settings\nto reset device, then select \nContinue\n.\n5. Select \nFinish Upload Then Erase\n or\nErase Now\n. \n6. Select\nErase iPhone\n to confirm.\nNote: If you have a passcode, you will be prompted to enter your\npasscode\nto complete the reset. Enter your\nApple ID password\nthen select\nErase\n. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again,\nclick here\n.","attrs_markdown":"[Skip Navigation](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax#mega-z2_jump_link)\n\n[Personal](https:\/\/www.att.com\/?customerType=personal) [Business](https:\/\/www.business.att.com\/)\n\n[Find a store](https:\/\/www.att.com\/stores\/) [Ver en español]()\n\n- Shop\n  Shop\n  \n  - [Plans & services](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  - [Devices & accessories](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  \n  Quick actions   [Upgrade](https:\/\/www.att.com\/upgrade\/)   [Add a line](https:\/\/www.att.com\/plans\/add-a-line\/)   [Bring your own phone](https:\/\/www.att.com\/wireless\/byod\/)   [Switch & save](https:\/\/www.att.com\/wireless\/switch-and-save\/)\n  \n  Bundles\n  \n  - [Explore bundles](https:\/\/www.att.com\/bundles\/)\n  - [Internet + wireless](https:\/\/www.att.com\/bundles\/internet-wireless\/)\n  - [Internet + home phone](https:\/\/www.att.com\/home-phone)\n  - [Customers 55+](https:\/\/www.att.com\/bundles\/55-plus-internet-wireless)\n  \n  Wireless\n  \n  - [Explore wireless](https:\/\/www.att.com\/wireless\/)\n  - [Phone plans](https:\/\/www.att.com\/plans\/wireless\/)\n  - [Network coverage](https:\/\/www.att.com\/maps\/wireless-coverage.html)\n  - [Explore prepaid](https:\/\/www.att.com\/prepaid\/)\n  - [International add-ons](https:\/\/www.att.com\/international\/)\n  - [Connected car](https:\/\/www.att.com\/plans\/connected-car\/)\n  \n  Home internet\n  \n  - [Explore home internet](https:\/\/www.att.com\/internet\/)\n  - [Check availability](https:\/\/www.att.com\/buy\/internet\/plans)\n  - [AT\\&T Fiber](https:\/\/www.att.com\/internet\/fiber\/)\n  - [AT\\&T Internet Air](https:\/\/www.att.com\/internet\/internet-air\/)\n  - [Home phone](https:\/\/www.att.com\/home-phone\/services\/)\n  \n  [![]() Celebrating one year of the AT\\&T Guarantee Learn more](https:\/\/www.att.com\/why-att\/guarantee\/)\n  \n  New arrivals   [Samsung Galaxy S26 Ultra](https:\/\/www.att.com\/buy\/phones\/samsung-galaxy-s26-ultra.html)   [iPhone 17 Pro](https:\/\/www.att.com\/buy\/phones\/apple-iphone-17-pro.html)   [AirPods Pro 3](https:\/\/www.att.com\/buy\/accessories\/Headphones\/apple-airpods-pro-3.html)   [Google Pixel 10 Pro](https:\/\/www.att.com\/buy\/phones\/google-pixel-10-pro.html)\n  \n  Devices\n  \n  - [Phones](https:\/\/www.att.com\/buy\/phones\/)\n  - [Prepaid phones](https:\/\/www.att.com\/buy\/prepaid-phones\/)\n  - [Tablets](https:\/\/www.att.com\/buy\/tablets\/)\n  - [Smartwatches](https:\/\/www.att.com\/buy\/wearables\/)\n  \n  Accessories\n  \n  - [Shop all accessories](https:\/\/www.att.com\/accessories\/)\n  - [Cases](https:\/\/www.att.com\/buy\/accessories\/browse\/cases\/)\n  - [Chargers](https:\/\/www.att.com\/buy\/accessories\/browse\/chargers\/)\n  - [Screen protectors](https:\/\/www.att.com\/buy\/accessories\/browse\/screen-protectors\/)\n  - [Headphones](https:\/\/www.att.com\/buy\/accessories\/browse\/headphones\/)\n  \n  Brands\n  \n  - [Apple](https:\/\/www.att.com\/buy\/phones\/browse\/apple\/)\n  - [Samsung](https:\/\/www.att.com\/buy\/phones\/browse\/samsung\/)\n  - [Motorola](https:\/\/www.att.com\/buy\/phones\/browse\/motorola\/)\n  - [Google](https:\/\/www.att.com\/buy\/phones\/browse\/google\/)\n  - [Meta](https:\/\/www.att.com\/buy\/accessories\/browse\/all\/meta\/)\n  \n  [Get the new Samsung Galaxy S26 Ultra for \\$0 with eligible trade-in Shop now ![]()](https:\/\/www.att.com\/buy\/phones\/samsung-galaxy-s26-ultra.html)\n- Deals\n  Deals\n  \n  - [New & featured](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  - [Customer discounts](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  \n  Featured   [Shop all deals](https:\/\/www.att.com\/deals\/)   [Wireless deals](https:\/\/www.att.com\/deals\/cell-phone-deals\/)   [Internet deals](https:\/\/www.att.com\/deals\/internet\/)   [Trade-in offers](https:\/\/www.att.com\/buy\/phones\/browse\/tradeinoffer\/)\n  \n  Trending deals\n  \n  - [Samsung Galaxy](https:\/\/www.att.com\/buy\/phones\/browse\/samsung_hasdeals_value_nontradeinoffer_tradeinoffer\/)\n  - [Apple iPhone](https:\/\/www.att.com\/buy\/phones\/browse\/apple_hasdeals_value_nontradeinoffer_tradeinoffer\/)\n  - [Under \\$50](https:\/\/www.att.com\/buy\/accessories\/browse\/all\/price-range-25-50_price-range-5-25_5-and-under\/)\n  - [Gift ideas](https:\/\/www.att.com\/gift-ideas\/)\n  \n  Device & accessory deals\n  \n  - [Phones](https:\/\/www.att.com\/buy\/phones\/browse\/hasdeals_value_nontradeinoffer_tradeinoffer\/)\n  - [Prepaid phones](https:\/\/www.att.com\/buy\/prepaid-phones\/browse\/hasdeals\/)\n  - [Tablets](https:\/\/www.att.com\/buy\/tablets\/browse\/hasdeals_nontradeinoffer\/)\n  - [Smartwatches](https:\/\/www.att.com\/buy\/wearables\/browse\/hasdeals_nontradeinoffer\/)\n  - [Accessory deals](https:\/\/www.att.com\/buy\/accessories\/browse\/all\/deals\/)\n  \n  Subscriptions\n  \n  - [AT\\&T OneConnect](https:\/\/www.att.com\/oneconnect\/)\n  \n  [Switch to AT\\&T and learn how to get up to \\$800\/line to break your contract Shop now ![]()](https:\/\/www.att.com\/buy\/phones\/)\n  \n  Discounts by occupation\n  \n  - [Business employees](https:\/\/www.att.com\/verification\/signaturehub\/#employment)\n  - [Military & veterans](https:\/\/www.att.com\/offers\/discount-program\/military-discount\/)\n  - [Teachers](https:\/\/www.att.com\/offers\/discount-program\/teacher\/)\n  - [Nurses & physicians](https:\/\/www.att.com\/verification\/signaturehub\/#medical)\n  - [Active responders](https:\/\/www.att.com\/firstnetandfamily\/)\n  \n  Discounts by affiliation\n  \n  - [Customers 55+](https:\/\/www.att.com\/verification\/signaturehub\/#age)\n  - [Retired responders](https:\/\/www.att.com\/offers\/discount-program\/retired-responders\/)\n  - [Union workers](https:\/\/www.att.com\/offers\/discount-program\/union-discount\/)\n  - [Students](https:\/\/www.att.com\/verification\/signaturehub\/#student)\n  \n  Partner savings\n  \n  - [Credit card discount](https:\/\/www.att.com\/deals\/att-points-plus-citi\/)\n  - [\\&More Benefits](https:\/\/andmorebenefits.att.com\/root-discovery)\n  \n  [![]() Celebrating one year of the AT\\&T Guarantee Learn more](https:\/\/www.att.com\/why-att\/guarantee\/)\n- AT\\&T Difference\n  AT\\&T Difference\n  \n  - [Our competitive edge](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  \n  Why choose us\n  \n  - [AT\\&T Guarantee](https:\/\/www.att.com\/why-att\/guarantee)\n  - [Why AT\\&T](https:\/\/www.att.com\/why-att\/)\n  - [AT\\&T vs. T-Mobile & Verizon](https:\/\/www.att.com\/wireless\/switch-and-save\/#compare-us)\n  - [AT\\&T Fiber vs. Spectrum & Xfinity](https:\/\/www.att.com\/internet\/fiber\/#compare-us)\n  - [Try AT\\&T for free](https:\/\/www.att.com\/wireless\/free-trial)\n  - [Switch & save](https:\/\/www.att.com\/wireless\/switch-and-save\/)\n  \n  Exceptional coverage\n  \n  - [5G coverage map](https:\/\/www.att.com\/maps\/wireless-coverage.html)\n  - [Fiber coverage map](https:\/\/www.att.com\/internet\/fiber\/coverage-map\/)\n  \n  [![]() A tree for every trade-in Get started](https:\/\/www.att.com\/acctmgmt\/deeplink?action=UpgradeDevice&appInstall=N)\n- Support\n  Support\n  \n  - [Bill & account](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  - [Wireless](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  - [Internet](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n  \n  Quick actions   [View all support](https:\/\/www.att.com\/support\/)   [Go to my account](https:\/\/www.att.com\/acctmgmt\/overview)   [Payment center](https:\/\/www.att.com\/acctmgmt\/mypaymentcenter)   [Billing center](https:\/\/www.att.com\/acctmgmt\/billing\/mybillingcenter)\n  \n  Bill & payments\n  \n  - [Understand your bill](https:\/\/www.att.com\/support\/my-account\/understand-your-bill\/)\n  - [Find out why your bill changed](https:\/\/www.att.com\/support\/article\/my-account\/KM1051879)\n  - [Set up and manage AutoPay](https:\/\/www.att.com\/acctmgmt\/mypaymentcenter?intent=MANAGEAUTOPAY)\n  - [View device installments](https:\/\/www.att.com\/acctmgmt\/payment\/installmentplandetails)\n  - [Pay without signing in](https:\/\/www.att.com\/acctmgmt\/fastpmt\/fastpay)\n  \n  Account\n  \n  - [Change or reset password](https:\/\/www.att.com\/support\/article\/my-account\/KM1008941)\n  - [Add or remove accounts](https:\/\/www.att.com\/support\/article\/my-account\/KM1008925)\n  - [Move internet service](https:\/\/www.att.com\/help\/moving\/)\n  - [Check trade-in status](https:\/\/www.att.com\/orders\/history)\n  - [More account help](https:\/\/www.att.com\/support\/my-account\/)\n  \n  [![]() Celebrating one year of the AT\\&T Guarantee Learn more](https:\/\/www.att.com\/why-att\/guarantee\/)\n  \n  Quick actions   [Manage my wireless service](https:\/\/www.att.com\/acctmgmt\/mywireless)   [Track my order](https:\/\/www.att.com\/orders\/history)   [Add AT\\&T International Day Pass](https:\/\/www.att.com\/acctmgmt\/signin?intent=DEEPLINK&soc=IRRLHDF&level=CAT&source=ILC242589969&wtExtndSource=Megamenu)\n  \n  My device\n  \n  - [Check my usage](https:\/\/www.att.com\/acctmgmt\/usage\/mysummary)\n  - [Manage add-ons](https:\/\/www.att.com\/acctmgmt\/wireless\/manage-addon)\n  - [Change my plan](https:\/\/www.att.com\/acctmgmt\/mywireless\/manageplan\/)\n  - [Add a line](https:\/\/www.att.com\/buy\/postpaid\/?wlsfi=AL)\n  - [Check upgrade eligibility](https:\/\/www.att.com\/buy\/postpaid\/?wlsfi=up)\n  - [Activate a wireless device](https:\/\/www.att.com\/support\/how-to\/wireless\/get-started)\n  \n  Device options\n  \n  - [Manage eSIM](https:\/\/www.att.com\/acctmgmt\/wireless\/manage-esim)\n  - [Suspend wireless service](https:\/\/www.att.com\/acctmgmt\/wireless\/suspend)\n  - [Transfer a number to AT\\&T](https:\/\/www.att.com\/acctmgmt\/wireless\/transfer-number)\n  - [Change phone number](https:\/\/www.att.com\/acctmgmt\/wireless\/change-number)\n  - [Unlock a device](https:\/\/www.att.com\/acctmgmt\/wireless\/device-unlock)\n  \n  Wireless help\n  \n  - [Check for outages](https:\/\/www.att.com\/outages\/)\n  - [Use device hotspot](https:\/\/www.att.com\/support\/article\/wireless\/KM1009376)\n  - [Device protection & warranty](https:\/\/www.att.com\/support\/device-protection-warranty\/)\n  - [More wireless help](https:\/\/www.att.com\/support\/wireless\/)\n  \n  [![]() Celebrating one year of the AT\\&T Guarantee Learn more](https:\/\/www.att.com\/why-att\/guarantee\/)\n  \n  Quick actions   [Manage my internet service](https:\/\/www.att.com\/acctmgmt\/myinternet)   [Track my order](https:\/\/www.att.com\/orders\/history)   [Get help moving](https:\/\/www.att.com\/help\/moving\/)\n  \n  Equipment\n  \n  - [Restart a gateway](https:\/\/www.att.com\/support\/article\/u-verse-high-speed-internet\/KM1010361\/)\n  - [Find Wi-Fi info](https:\/\/www.att.com\/support\/article\/internet\/KM1203150\/)\n  - [Run internet speed test](https:\/\/www.att.com\/support\/speedtest\/)\n  - [Set up Internet Air](https:\/\/www.att.com\/support\/article\/internet\/KM1489093)\n  \n  Troubleshooting\n  \n  - [Check for outages](https:\/\/www.att.com\/outages\/)\n  - [Manage appointments](https:\/\/www.att.com\/orders\/history)\n  - [Optimize connection](https:\/\/www.att.com\/support\/how-to\/optimize-your-connection)\n  - [More internet help](https:\/\/www.att.com\/support\/internet\/)\n  \n  [![]() Celebrating one year of the AT\\&T Guarantee Learn more](https:\/\/www.att.com\/why-att\/guarantee\/)\n\nYour cart is empty\n\nLet's get shopping\\!\n\n[Explore bundles](https:\/\/www.att.com\/bundles) [Shop phones](https:\/\/www.att.com\/buy\/phones)\n\n[Sign in](https:\/\/www.att.com\/acctmgmt\/overview)   [Create an account](https:\/\/www.att.com\/acctmgmt\/registration\/selectServices)   [Forgot user ID?](https:\/\/identity.att.com\/identity-ui\/fid\/lander?origination_point=tguard&trid=9806a0fd32a18ad2ce22ba62b72f0d6f8631e5e1&appName=m14186&Return_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&Cancel_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&lang=en-us)\n***\n[Make a payment](https:\/\/www.att.com\/acctmgmt\/payment\/makepayment)  [Pay without signing in](https:\/\/www.att.com\/acctmgmt\/fastpmt\/fastpay)  [Go to my prepaid account](https:\/\/www.paygonline.com\/websc\/loginPage.html)\n\nWelcome back\\!\n\n[Switch user](https:\/\/www.att.com\/acctmgmt\/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin)\n\n[Sign out](https:\/\/www.att.com\/acctmgmt\/logout?kmsi=n)\n\nQuick actions   [\\&More Benefits](https:\/\/andmorebenefits.att.com\/)   [My favorites](https:\/\/www.att.com\/myfavorites\/)   [Privacy choices](https:\/\/www.att.com\/acctmgmt\/myprofile\/overview?flow=privacy-choices)\n\nAccount overview\n\n- [Check my notifications](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [Go to my account](https:\/\/www.att.com\/acctmgmt\/overview)\n- [Update my profile](https:\/\/www.att.com\/acctmgmt\/myprofile\/overview)\n- [View my orders & claims](https:\/\/www.att.com\/orders\/history)\n- [Go to my prepaid account](https:\/\/www.paygonline.com\/websc\/loginPage.html)\n\nBill & payments\n\n- [Make a payment](https:\/\/www.att.com\/acctmgmt\/payment\/makepayment)\n- [See my bill](https:\/\/www.att.com\/acctmgmt\/billing\/mybillingcenter)\n\nWelcome back\\!\n\n[Sign out](https:\/\/www.att.com\/acctmgmt\/logout?kmsi=n)\n\n[Switch user](https:\/\/www.att.com\/acctmgmt\/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin)\n\n## Account overview\n- [Check my notifications](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [Go to my account](https:\/\/www.att.com\/acctmgmt\/overview)\n- [Update my profile](https:\/\/www.att.com\/acctmgmt\/myprofile\/overview)\n- [View my orders & claims](https:\/\/www.att.com\/orders\/history)\n- [Go to my prepaid account](https:\/\/www.paygonline.com\/websc\/loginPage.html)\n\n## Bill & payments\n- [Make a payment](https:\/\/www.att.com\/acctmgmt\/payment\/makepayment)\n- [See my bill](https:\/\/www.att.com\/acctmgmt\/billing\/mybillingcenter)\n\nQuick actions\n\n- [\\&More Benefits](https:\/\/andmorebenefits.att.com\/)\n- [My favorites](https:\/\/www.att.com\/myfavorites\/)\n- [Privacy choices](https:\/\/www.att.com\/acctmgmt\/myprofile\/overview?flow=privacy-choices)\n##\n\n## Shop\n- [Plans & services](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [Devices & accessories](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n\n## Deals\n- [New & featured](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [Customer discounts](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [View all deals](https:\/\/www.att.com\/deals\/)\n\n## AT\\&T Difference\n- [Our competitive edge](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n\n## Support\n- [Bill & account](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [Wireless](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [Internet](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n- [View all support](https:\/\/www.att.com\/support\/)\n\n- [AT\\&T Business](https:\/\/www.business.att.com\/)\n- [Find a store](https:\/\/www.att.com\/stores\/)\n- [Ver en español]()\n\nBack\n\nShop\n\n## Plans & services\n\n### Bundles\n- [Explore bundles](https:\/\/www.att.com\/bundles\/)\n- [Internet + wireless](https:\/\/www.att.com\/bundles\/internet-wireless\/)\n- [Internet + home phone](https:\/\/www.att.com\/home-phone)\n- [Customers 55+](https:\/\/www.att.com\/bundles\/55-plus-internet-wireless)\n\n### Wireless\n- [Explore wireless](https:\/\/www.att.com\/wireless\/)\n- [Phone plans](https:\/\/www.att.com\/plans\/wireless\/)\n- [Network coverage](https:\/\/www.att.com\/maps\/wireless-coverage.html)\n- [Explore prepaid](https:\/\/www.att.com\/prepaid\/)\n- [International add-ons](https:\/\/www.att.com\/international\/)\n- [Connected car](https:\/\/www.att.com\/plans\/connected-car\/)\n\n### Home internet\n- [Explore home internet](https:\/\/www.att.com\/internet\/)\n- [Check availability](https:\/\/www.att.com\/buy\/internet\/plans)\n- [AT\\&T Fiber](https:\/\/www.att.com\/internet\/fiber\/)\n- [AT\\&T Internet Air](https:\/\/www.att.com\/internet\/internet-air\/)\n- [Home phone](https:\/\/www.att.com\/home-phone\/services\/)\n\n### Quick actions\n- [Upgrade](https:\/\/www.att.com\/upgrade\/)\n- [Add a line](https:\/\/www.att.com\/plans\/add-a-line\/)\n- [Bring your own phone](https:\/\/www.att.com\/wireless\/byod\/)\n- [Switch & save](https:\/\/www.att.com\/wireless\/switch-and-save\/)\n\nStart of main content\n\n[Wireless Support](https:\/\/www.att.com\/support\/wireless\/)\/[Device Support](https:\/\/www.att.com\/device-support\/index\/Apple\/iPhone11ProMax)\/\n\nReset Device\n\n[Share]()\n\n[![Apple iPhone 11 Pro \/ iPhone 11 Pro Max](https:\/\/www.att.com\/ecms\/dam\/att\/devicesupport\/iPhone-11-Pro-Max-2019.png)](https:\/\/www.att.com\/device-support\/article\/wireless\/KM1273406\/Apple\/iPhone11ProMax)\n\nApple iPhone 11 Pro \/ iPhone 11 Pro Max\n\n[Change device]()\n\n# Reset Device\nLearn how to perform a soft or factory reset of your device.\n***\nINSTRUCTIONS & INFO\n\n![Prenote info](https:\/\/www.att.com\/ui\/frameworks\/rwd\/2017.07\/styles\/2.2.0\/images\/svg\/master\/blue\/numbers-letters\/linear-info.svg)\n\nWi-Fi or a wireless data connection is required to re-activate your iPhone after a reset.\n\nThere are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle\/restart your device.  \n  \nIn this tutorial, you will learn how to:\n\n• Power cycle\/restart your device  \n• Perform a soft reset  \n• Reset network settings  \n• Perform a factory data reset\n\n## Power cycle\/restart your device\nSimultaneously press and hold the **Side button** and the **Volume up** or **down button** until the slider appears, then select and drag the **Power icon** to the right.   \n  \n![Image 1](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_01.jpg)\n***\n## Perform a soft reset\nIf a power cycle\/restart does not resolve your issue, perform a soft reset. Press and quickly release the **Volume up button** \\> press and quickly release the **Volume down button** \\> press and hold the **Side button** until you see the Apple logo.   \n  \n![Image 2](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_02.jpg)\n***\n## Reset network settings\nIf you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the ![settings app](https:\/\/www.att.com\/devicehowtomedia\/image\/inline_images\/ios\/settings.png) **Settings app** \\> **General** \\> scroll to and select **Transfer or Reset iPhone** \\> select **Reset** \\> **Reset Network Settings** \\> select **Reset Network Settings** again to confirm.  \n  \n![Image 3](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_03.jpg)\n***\n##\n## Perform a factory data reset\nIf you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music.   \n  \n1\\. From the home screen select the ![settings app](https:\/\/www.att.com\/devicehowtomedia\/image\/inline_images\/ios\/settings.png) **Settings app**.   \n  \n*Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the \"Connect to iTunes\" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles [Back up your iPhone](https:\/\/support.apple.com\/en-us\/HT203977) and [Erase all content and settings on your iPhone](https:\/\/support.apple.com\/en-us\/HT201274).*   \n  \n2\\. Select **General**, then scroll to and select **Transfer or Reset iPhone**.   \n  \n![Image 4](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_04.jpg)  \n  \n4\\. Select **Erase All Content and Settings** to reset device, then select **Continue**.  \n  \n![Image 5](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_05.jpg)\n\n5\\. Select **Finish Upload Then Erase** or **Erase Now**.\n\n![Image 6](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_06.jpg)  \n  \n6\\. Select **Erase iPhone** to confirm.   \n  \n*Note: If you have a passcode, you will be prompted to enter your **passcode** to complete the reset. Enter your **Apple ID password** then select **Erase**. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, [click here](https:\/\/support.apple.com\/en-us\/HT201263).*   \n  \n![Image 7](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_07.jpg)\n***\n### Did you get the help you needed?\n***\n## Additional support\n[Apple Visit your device manufacturer's website.](https:\/\/support.apple.com\/en-us\/docs\/iphone)\n\n[User manual Here's your device's complete instructions, specs and more.](https:\/\/support.apple.com\/manuals\/#iphone)\n\n[Upgrade device Check your upgrade eligibility](https:\/\/m.att.com\/myatt\/native\/deepLink.html?action=UpgradeDevice&appInstall=N)\n\n[Wireless support Get help with your wireless device, plan, and more.](https:\/\/www.att.com\/support\/wireless\/)\n\nShop\n\n- [Cell phones](https:\/\/www.att.com\/buy\/phones\/)\n- [Fiber internet](https:\/\/www.att.com\/internet\/fiber\/)\n- [Home internet](https:\/\/www.att.com\/internet\/)\n- [Tablets](https:\/\/www.att.com\/buy\/tablets\/)\n- [Smartwatches](https:\/\/www.att.com\/buy\/wearables\/)\n- [Wireless accessories](https:\/\/www.att.com\/accessories\/)\n- [Prepaid phones](https:\/\/www.att.com\/prepaid\/)\n\nTrending\n\n- [iPhone 17 Pro Max](https:\/\/www.att.com\/buy\/phones\/apple-iphone-17-pro-max.html)\n- [iPhone 17 Pro](https:\/\/www.att.com\/buy\/phones\/apple-iphone-17-pro.html)\n- [iPhone Air](https:\/\/www.att.com\/buy\/phones\/apple-iphone-air.html)\n- [iPhone 17](https:\/\/www.att.com\/buy\/phones\/apple-iphone-17.html)\n- [Samsung Galaxy S26 Ultra](https:\/\/www.att.com\/buy\/phones\/samsung-galaxy-s26-ultra.html)\n- [Samsung Galaxy Z Fold7](https:\/\/www.att.com\/buy\/phones\/samsung-galaxy-z-fold7.html)\n- [Samsung Galaxy Z Flip7](https:\/\/www.att.com\/buy\/phones\/samsung-galaxy-z-flip7.html)\n\nTop phone & data plans\n\n- [Unlimited phone plans](https:\/\/www.att.com\/plans\/wireless\/)\n- [International plans](https:\/\/www.att.com\/international\/)\n- [Add a line](https:\/\/www.att.com\/plans\/add-a-line\/)\n- [Upgrade](https:\/\/www.att.com\/plans\/phone-upgrade\/)\n- [Tablet data plans](https:\/\/www.att.com\/plans\/tablet-ipad-data-plans\/)\n- [Mobile hotspot plans](https:\/\/www.att.com\/plans\/tethering\/)\n- [Next Up Anytime](https:\/\/www.att.com\/plans\/next-up-anytime\/)\n\nSwitch to AT\\&T\n\n- [Switch to AT\\&T](https:\/\/www.att.com\/wireless\/switch-and-save\/)\n- [How to switch phone carriers](https:\/\/www.att.com\/wireless\/how-to-switch-phone-carrier\/)\n- [Internet speed test](https:\/\/www.att.com\/support\/speedtest\/)\n- [Bring your own device](https:\/\/www.att.com\/wireless\/byod\/)\n- [Cell phone trade-in](https:\/\/tradein.att.com\/)\n- [Transfer your internet service](https:\/\/www.att.com\/moving\/)\n\nFeatured deals\n\n- [AT\\&T Deals & Promotions](https:\/\/www.att.com\/deals\/)\n- [Cell phone deals](https:\/\/www.att.com\/deals\/cell-phone-deals\/)\n- [iPhone deals](https:\/\/www.att.com\/deals\/iphone-deals\/)\n- [Samsung deals](https:\/\/www.att.com\/buy\/phones\/browse\/samsung_hasdeals\/)\n- [Phone and internet bundle deals](https:\/\/www.att.com\/bundles\/internet-wireless\/)\n- [Credit card discount](https:\/\/www.att.com\/deals\/att-points-plus-citi\/)\n- [Free phone deals for new customers](https:\/\/www.att.com\/buy\/phones\/browse\/free\/)\n\nShop cell phones by brand\n\n- [New Apple iPhones](https:\/\/www.att.com\/buy\/phones\/browse\/apple\/)\n- [New Samsung Galaxy phones](https:\/\/www.att.com\/buy\/phones\/browse\/samsung\/)\n- [New Google Pixel phones](https:\/\/www.att.com\/buy\/phones\/browse\/google\/)\n- [New Motorola Moto phones](https:\/\/www.att.com\/buy\/phones\/browse\/motorola\/)\n- [New Sonim phones](https:\/\/www.att.com\/buy\/phones\/browse\/sonim\/)\n\nTablets & Watches\n\n- [New Apple iPad](https:\/\/www.att.com\/buy\/tablets\/browse\/apple\/)\n- [New Samsung Galaxy Tab](https:\/\/www.att.com\/buy\/tablets\/browse\/samsung\/)\n- [New Apple Watch](https:\/\/www.att.com\/buy\/wearables\/browse\/apple\/)\n- [New Samsung Galaxy Watch](https:\/\/www.att.com\/buy\/wearables\/browse\/samsung\/)\n- [New Google Pixel Watch](https:\/\/www.att.com\/buy\/wearables\/browse\/google\/)\n- [New Kids Smart Watch](https:\/\/www.att.com\/buy\/wearables\/att-amigo-jr-watch.html)\n\nAccessories by Brand\n\n- [Apple accessories](https:\/\/www.att.com\/buy\/accessories\/browse\/all\/apple\/)\n- [AT\\&T accessories](https:\/\/www.att.com\/buy\/accessories\/browse\/all\/att\/)\n- [Samsung accessories](https:\/\/www.att.com\/buy\/accessories\/browse\/all\/samsung\/)\n- [Otterbox phone cases](https:\/\/www.att.com\/buy\/accessories\/browse\/cases\/otterbox\/)\n- [Beats headphones](https:\/\/www.att.com\/buy\/accessories\/browse\/headphones\/beats\/)\n\nResources\n\n- [Bundle internet and wireless](https:\/\/www.att.com\/bundles\/)\n- [What is Internet Air?](https:\/\/www.att.com\/internet\/what-is-internet-air\/)\n- [How to use your phone internationally](https:\/\/www.att.com\/wireless\/how-to-use-your-cell-phone-internationally\/)\n- [What is fiber internet?](https:\/\/www.att.com\/internet\/what-is-fiber-internet\/)\n- [What is eSIM?](https:\/\/www.att.com\/wireless\/what-is-esim\/)\n- [Return or exchange your wireless device](https:\/\/www.att.com\/wireless\/return-policy\/)\n\nAT\\&T\n\n- [Find a store](https:\/\/www.att.com\/stores\/)\n- [Newsroom](https:\/\/about.att.com\/?source=EB00CO0000000000L&wtExtndSource=footer)\n- [Investor Relations](https:\/\/investors.att.com\/)\n- [Corporate Responsibility](https:\/\/sustainability.att.com\/)\n- [Careers](https:\/\/www.att.jobs\/)\n- [Help & info](https:\/\/www.att.com\/support\/)\n- [AT\\&T Guarantee](https:\/\/www.att.com\/why-att\/guarantee\/)\n- [Broadband Facts Machine Readable Files](https:\/\/www.att.com\/broadbandlabels\/broadband-facts-machine-readable-plans\/)\n- [Screen share code]()\n\n***\n- [Techbuzz blog](https:\/\/techbuzz.att.com\/)\n- [Feedback](https:\/\/secure.opinionlab.com\/ccc01\/o.asp?id=fXJtjaWr)\n- [FREE AT\\&T Email with 1TB storage](https:\/\/www.att.com\/partners\/currently\/email-sign-up\/?source=EnEmail2020000BDL&wtExtndSource=myattglobalfooter)\n***\n\n- [Site map](https:\/\/www.att.com\/sitemap\/)\n- [Coverage maps](https:\/\/www.att.com\/maps\/wireless-coverage.html)\n- [Terms of use](https:\/\/www.att.com\/legal\/terms.attWebsiteTermsOfUse.html)\n- [Accessibility](https:\/\/about.att.com\/sites\/accessibility)\n- [Broadband details](https:\/\/about.att.com\/sites\/broadband)\n- [Legal policy center](https:\/\/www.att.com\/legal\/legal-policy-center.html)\n- [Advertising choices](https:\/\/about.att.com\/privacy\/privacy-notice.html#choice)\n- [Privacy center](https:\/\/about.att.com\/privacy.html)\n- [Your Privacy Choices](https:\/\/about.att.com\/privacy\/choices-and-controls.html)\n- [Health Privacy Notice](https:\/\/about.att.com\/privacy\/StateLawApproach\/washington-health-privacy-notice.html)\n- [Cyber Security](https:\/\/about.att.com\/pages\/cyberaware)\n- [FCC public files](https:\/\/publicfiles.fcc.gov\/cable-profile\/999999-at&t-u-verse)\n\n©\n\n2026 AT\\&T Intellectual Property. All rights reserved.\n\nFeedbackThis will open a new window![This link will open a new window](https:\/\/www.att.com\/scripts\/adobe\/prod\/olcc\/newWindow.gif)\n\n![](https:\/\/bat.bing.com\/action\/0?ti=18003891&Ver=2&mid=fcaedf78-3fd4-46b5-ade5-b8568381ab74&bo=1&sid=4a574af0354b11f1a501492d661ae1c1&vid=4a576ae0354b11f1ae06b7510e90b694&vids=1&msclkid=N&pi=0&lg=en-US&sw=800&sh=600&sc=24&tl=Apple%20iPhone%2011%20Pro%20%2F%20iPhone%2011%20Pro%20Max%20-%20Reset%20Device%20-%20AT%26T&p=https%3A%2F%2Fwww.att.com%2Fdevice-support%2Farticle%2Fwireless%2FKM1273406%2FApple%2FiPhone11ProMax&r=&lt=624&evt=pageLoad&sv=2&cdb=AQAA&rn=374013)![](https:\/\/bat.bing.com\/action\/0?ti=18003891&Ver=2&mid=fcaedf78-3fd4-46b5-ade5-b8568381ab74&bo=2&sid=4a574af0354b11f1a501492d661ae1c1&vid=4a576ae0354b11f1ae06b7510e90b694&vids=0&msclkid=N&ec=ESUP-CONS-CONS-EN&ea=page_view&el=eSup%20DHTC%20Reset%20Device%20Pg&el2=eSup%20DHTC%20Reset%20Device%20Pg&p=https%3A%2F%2Fwww.att.com%2Fdevice-support%2Farticle%2Fwireless%2FKM1273406%2FApple%2FiPhone11ProMax&sw=800&sh=600&sc=24&evt=custom&cdb=AQAA&rn=568292)","attrs_readable_markdown":"There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle\/restart your device.\n\nIn this tutorial, you will learn how to:\n\n• Power cycle\/restart your device  \n• Perform a soft reset  \n• Reset network settings  \n• Perform a factory data reset\n\n## Power cycle\/restart your device\nSimultaneously press and hold the **Side button** and the **Volume up** or **down button** until the slider appears, then select and drag the **Power icon** to the right.\n\n![Image 1](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_01.jpg)\n***\n## Perform a soft reset\nIf a power cycle\/restart does not resolve your issue, perform a soft reset. Press and quickly release the **Volume up button** \\> press and quickly release the **Volume down button** \\> press and hold the **Side button** until you see the Apple logo.\n\n![Image 2](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_02.jpg)\n***\n## Reset network settings\nIf you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the ![settings app](https:\/\/www.att.com\/devicehowtomedia\/image\/inline_images\/ios\/settings.png) **Settings app** \\> **General** \\> scroll to and select **Transfer or Reset iPhone** \\> select **Reset** \\> **Reset Network Settings** \\> select **Reset Network Settings** again to confirm.\n\n![Image 3](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_03.jpg)\n***\n## Perform a factory data reset\nIf you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music.\n\n1\\. From the home screen select the ![settings app](https:\/\/www.att.com\/devicehowtomedia\/image\/inline_images\/ios\/settings.png) **Settings app**.\n\n*Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the \"Connect to iTunes\" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles [Back up your iPhone](https:\/\/support.apple.com\/en-us\/HT203977) and [Erase all content and settings on your iPhone](https:\/\/support.apple.com\/en-us\/HT201274).*\n\n2\\. Select **General**, then scroll to and select **Transfer or Reset iPhone**.\n\n![Image 4](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_04.jpg)\n\n4\\. Select **Erase All Content and Settings** to reset device, then select **Continue**.\n\n![Image 5](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_05.jpg)\n\n5\\. Select **Finish Upload Then Erase** or **Erase Now**.\n\n![Image 6](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_06.jpg)\n\n6\\. Select **Erase iPhone** to confirm.\n\n*Note: If you have a passcode, you will be prompted to enter your **passcode** to complete the reset. Enter your **Apple ID password** then select **Erase**. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, [click here](https:\/\/support.apple.com\/en-us\/HT201263).*\n\n![Image 7](https:\/\/www.att.com\/scmsassets\/device_help\/mobile\/ios_16\/iphonex_9006185_07.jpg)","meta_canonical":null}

3. Robots.txt Check

Query:

Response:

4. Spam/Ban Check

Query:

Response:

5. Seen Status Check

ℹ️ Skipped - page is already crawled

📄

INDEXABLE

✅

CRAWLED

17 hours ago

🤖

ROBOTS ALLOWED

Page Info Filters

Filter	Status	Condition	Details
HTTP status	PASS	`download_http_code = 200`	HTTP 200
Age cutoff	PASS	`download_stamp > now() - 6 MONTH`	0 months ago
History drop	PASS	`isNull(history_drop_reason)`	No drop reason
Spam/ban	PASS	`fh_dont_index != 1 AND ml_spam_score = 0`	ml_spam_score=0
Canonical	PASS	`meta_canonical IS NULL OR = '' OR = src_unparsed`	Not set

Page Details

Property	Value
URL	https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax
Last Crawled	2026-04-11 02:08:04 (17 hours ago)
First Indexed	2020-09-02 22:20:58 (5 years ago)
HTTP Status Code	200
Meta Title	Apple iPhone 11 Pro / iPhone 11 Pro Max - Reset Device - AT&T
Meta Description	Get Apple iPhone 11 Pro / iPhone 11 Pro Max support for the topic: Reset Device. Find more step-by-step device tutorials on att.com.
Meta Canonical	null
Boilerpipe Text	There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle/restart your device. In this tutorial, you will learn how to: • Power cycle/restart your device • Perform a soft reset • Reset network settings • Perform a factory data reset Power cycle/restart your device Simultaneously press and hold the Side button and the Volume up or down button until the slider appears, then select and drag the Power icon to the right. Perform a soft reset If a power cycle/restart does not resolve your issue, perform a soft reset. Press and quickly release the Volume up button > press and quickly release the Volume down button > press and hold the Side button until you see the Apple logo. Reset network settings If you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the Settings app > General > scroll to and select Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm. Perform a factory data reset If you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music. 1. From the home screen select the Settings app . Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles Back up your iPhone and Erase all content and settings on your iPhone . 2. Select General , then scroll to and select Transfer or Reset iPhone . 4. Select Erase All Content and Settings to reset device, then select Continue . 5. Select Finish Upload Then Erase or Erase Now . 6. Select Erase iPhone to confirm. Note: If you have a passcode, you will be prompted to enter your passcode to complete the reset. Enter your Apple ID password then select Erase . If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, click here .
Markdown	[Skip Navigation](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax#mega-z2_jump_link) [Personal](https://www.att.com/?customerType=personal) [Business](https://www.business.att.com/) [Find a store](https://www.att.com/stores/) [Ver en español]() - Shop Shop - [Plans & services](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Devices & accessories](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) Quick actions [Upgrade](https://www.att.com/upgrade/) [Add a line](https://www.att.com/plans/add-a-line/) [Bring your own phone](https://www.att.com/wireless/byod/) [Switch & save](https://www.att.com/wireless/switch-and-save/) Bundles - [Explore bundles](https://www.att.com/bundles/) - [Internet + wireless](https://www.att.com/bundles/internet-wireless/) - [Internet + home phone](https://www.att.com/home-phone) - [Customers 55+](https://www.att.com/bundles/55-plus-internet-wireless) Wireless - [Explore wireless](https://www.att.com/wireless/) - [Phone plans](https://www.att.com/plans/wireless/) - [Network coverage](https://www.att.com/maps/wireless-coverage.html) - [Explore prepaid](https://www.att.com/prepaid/) - [International add-ons](https://www.att.com/international/) - [Connected car](https://www.att.com/plans/connected-car/) Home internet - [Explore home internet](https://www.att.com/internet/) - [Check availability](https://www.att.com/buy/internet/plans) - [AT\&T Fiber](https://www.att.com/internet/fiber/) - [AT\&T Internet Air](https://www.att.com/internet/internet-air/) - [Home phone](https://www.att.com/home-phone/services/) [![]() Celebrating one year of the AT\&T Guarantee Learn more](https://www.att.com/why-att/guarantee/) New arrivals [Samsung Galaxy S26 Ultra](https://www.att.com/buy/phones/samsung-galaxy-s26-ultra.html) [iPhone 17 Pro](https://www.att.com/buy/phones/apple-iphone-17-pro.html) [AirPods Pro 3](https://www.att.com/buy/accessories/Headphones/apple-airpods-pro-3.html) [Google Pixel 10 Pro](https://www.att.com/buy/phones/google-pixel-10-pro.html) Devices - [Phones](https://www.att.com/buy/phones/) - [Prepaid phones](https://www.att.com/buy/prepaid-phones/) - [Tablets](https://www.att.com/buy/tablets/) - [Smartwatches](https://www.att.com/buy/wearables/) Accessories - [Shop all accessories](https://www.att.com/accessories/) - [Cases](https://www.att.com/buy/accessories/browse/cases/) - [Chargers](https://www.att.com/buy/accessories/browse/chargers/) - [Screen protectors](https://www.att.com/buy/accessories/browse/screen-protectors/) - [Headphones](https://www.att.com/buy/accessories/browse/headphones/) Brands - [Apple](https://www.att.com/buy/phones/browse/apple/) - [Samsung](https://www.att.com/buy/phones/browse/samsung/) - [Motorola](https://www.att.com/buy/phones/browse/motorola/) - [Google](https://www.att.com/buy/phones/browse/google/) - [Meta](https://www.att.com/buy/accessories/browse/all/meta/) [Get the new Samsung Galaxy S26 Ultra for \$0 with eligible trade-in Shop now ![]()](https://www.att.com/buy/phones/samsung-galaxy-s26-ultra.html) - Deals Deals - [New & featured](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Customer discounts](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) Featured [Shop all deals](https://www.att.com/deals/) [Wireless deals](https://www.att.com/deals/cell-phone-deals/) [Internet deals](https://www.att.com/deals/internet/) [Trade-in offers](https://www.att.com/buy/phones/browse/tradeinoffer/) Trending deals - [Samsung Galaxy](https://www.att.com/buy/phones/browse/samsung_hasdeals_value_nontradeinoffer_tradeinoffer/) - [Apple iPhone](https://www.att.com/buy/phones/browse/apple_hasdeals_value_nontradeinoffer_tradeinoffer/) - [Under \$50](https://www.att.com/buy/accessories/browse/all/price-range-25-50_price-range-5-25_5-and-under/) - [Gift ideas](https://www.att.com/gift-ideas/) Device & accessory deals - [Phones](https://www.att.com/buy/phones/browse/hasdeals_value_nontradeinoffer_tradeinoffer/) - [Prepaid phones](https://www.att.com/buy/prepaid-phones/browse/hasdeals/) - [Tablets](https://www.att.com/buy/tablets/browse/hasdeals_nontradeinoffer/) - [Smartwatches](https://www.att.com/buy/wearables/browse/hasdeals_nontradeinoffer/) - [Accessory deals](https://www.att.com/buy/accessories/browse/all/deals/) Subscriptions - [AT\&T OneConnect](https://www.att.com/oneconnect/) [Switch to AT\&T and learn how to get up to \$800/line to break your contract Shop now ![]()](https://www.att.com/buy/phones/) Discounts by occupation - [Business employees](https://www.att.com/verification/signaturehub/#employment) - [Military & veterans](https://www.att.com/offers/discount-program/military-discount/) - [Teachers](https://www.att.com/offers/discount-program/teacher/) - [Nurses & physicians](https://www.att.com/verification/signaturehub/#medical) - [Active responders](https://www.att.com/firstnetandfamily/) Discounts by affiliation - [Customers 55+](https://www.att.com/verification/signaturehub/#age) - [Retired responders](https://www.att.com/offers/discount-program/retired-responders/) - [Union workers](https://www.att.com/offers/discount-program/union-discount/) - [Students](https://www.att.com/verification/signaturehub/#student) Partner savings - [Credit card discount](https://www.att.com/deals/att-points-plus-citi/) - [\&More Benefits](https://andmorebenefits.att.com/root-discovery) [![]() Celebrating one year of the AT\&T Guarantee Learn more](https://www.att.com/why-att/guarantee/) - AT\&T Difference AT\&T Difference - [Our competitive edge](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) Why choose us - [AT\&T Guarantee](https://www.att.com/why-att/guarantee) - [Why AT\&T](https://www.att.com/why-att/) - [AT\&T vs. T-Mobile & Verizon](https://www.att.com/wireless/switch-and-save/#compare-us) - [AT\&T Fiber vs. Spectrum & Xfinity](https://www.att.com/internet/fiber/#compare-us) - [Try AT\&T for free](https://www.att.com/wireless/free-trial) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Exceptional coverage - [5G coverage map](https://www.att.com/maps/wireless-coverage.html) - [Fiber coverage map](https://www.att.com/internet/fiber/coverage-map/) [![]() A tree for every trade-in Get started](https://www.att.com/acctmgmt/deeplink?action=UpgradeDevice&appInstall=N) - Support Support - [Bill & account](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Wireless](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Internet](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) Quick actions [View all support](https://www.att.com/support/) [Go to my account](https://www.att.com/acctmgmt/overview) [Payment center](https://www.att.com/acctmgmt/mypaymentcenter) [Billing center](https://www.att.com/acctmgmt/billing/mybillingcenter) Bill & payments - [Understand your bill](https://www.att.com/support/my-account/understand-your-bill/) - [Find out why your bill changed](https://www.att.com/support/article/my-account/KM1051879) - [Set up and manage AutoPay](https://www.att.com/acctmgmt/mypaymentcenter?intent=MANAGEAUTOPAY) - [View device installments](https://www.att.com/acctmgmt/payment/installmentplandetails) - [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) Account - [Change or reset password](https://www.att.com/support/article/my-account/KM1008941) - [Add or remove accounts](https://www.att.com/support/article/my-account/KM1008925) - [Move internet service](https://www.att.com/help/moving/) - [Check trade-in status](https://www.att.com/orders/history) - [More account help](https://www.att.com/support/my-account/) [![]() Celebrating one year of the AT\&T Guarantee Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my wireless service](https://www.att.com/acctmgmt/mywireless) [Track my order](https://www.att.com/orders/history) [Add AT\&T International Day Pass](https://www.att.com/acctmgmt/signin?intent=DEEPLINK&soc=IRRLHDF&level=CAT&source=ILC242589969&wtExtndSource=Megamenu) My device - [Check my usage](https://www.att.com/acctmgmt/usage/mysummary) - [Manage add-ons](https://www.att.com/acctmgmt/wireless/manage-addon) - [Change my plan](https://www.att.com/acctmgmt/mywireless/manageplan/) - [Add a line](https://www.att.com/buy/postpaid/?wlsfi=AL) - [Check upgrade eligibility](https://www.att.com/buy/postpaid/?wlsfi=up) - [Activate a wireless device](https://www.att.com/support/how-to/wireless/get-started) Device options - [Manage eSIM](https://www.att.com/acctmgmt/wireless/manage-esim) - [Suspend wireless service](https://www.att.com/acctmgmt/wireless/suspend) - [Transfer a number to AT\&T](https://www.att.com/acctmgmt/wireless/transfer-number) - [Change phone number](https://www.att.com/acctmgmt/wireless/change-number) - [Unlock a device](https://www.att.com/acctmgmt/wireless/device-unlock) Wireless help - [Check for outages](https://www.att.com/outages/) - [Use device hotspot](https://www.att.com/support/article/wireless/KM1009376) - [Device protection & warranty](https://www.att.com/support/device-protection-warranty/) - [More wireless help](https://www.att.com/support/wireless/) [![]() Celebrating one year of the AT\&T Guarantee Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my internet service](https://www.att.com/acctmgmt/myinternet) [Track my order](https://www.att.com/orders/history) [Get help moving](https://www.att.com/help/moving/) Equipment - [Restart a gateway](https://www.att.com/support/article/u-verse-high-speed-internet/KM1010361/) - [Find Wi-Fi info](https://www.att.com/support/article/internet/KM1203150/) - [Run internet speed test](https://www.att.com/support/speedtest/) - [Set up Internet Air](https://www.att.com/support/article/internet/KM1489093) Troubleshooting - [Check for outages](https://www.att.com/outages/) - [Manage appointments](https://www.att.com/orders/history) - [Optimize connection](https://www.att.com/support/how-to/optimize-your-connection) - [More internet help](https://www.att.com/support/internet/) [![]() Celebrating one year of the AT\&T Guarantee Learn more](https://www.att.com/why-att/guarantee/) Your cart is empty Let's get shopping\! [Explore bundles](https://www.att.com/bundles) [Shop phones](https://www.att.com/buy/phones) [Sign in](https://www.att.com/acctmgmt/overview) [Create an account](https://www.att.com/acctmgmt/registration/selectServices) [Forgot user ID?](https://identity.att.com/identity-ui/fid/lander?origination_point=tguard&trid=9806a0fd32a18ad2ce22ba62b72f0d6f8631e5e1&appName=m14186&Return_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&Cancel_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&lang=en-us) * [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) Welcome back\! [Switch user](https://www.att.com/acctmgmt/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin) [Sign out](https://www.att.com/acctmgmt/logout?kmsi=n) Quick actions [\&More Benefits](https://andmorebenefits.att.com/) [My favorites](https://www.att.com/myfavorites/) [Privacy choices](https://www.att.com/acctmgmt/myprofile/overview?flow=privacy-choices) Account overview - [Check my notifications](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Go to my account](https://www.att.com/acctmgmt/overview) - [Update my profile](https://www.att.com/acctmgmt/myprofile/overview) - [View my orders & claims](https://www.att.com/orders/history) - [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) Bill & payments - [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) - [See my bill](https://www.att.com/acctmgmt/billing/mybillingcenter) Welcome back\! [Sign out](https://www.att.com/acctmgmt/logout?kmsi=n) [Switch user](https://www.att.com/acctmgmt/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin) ## Account overview - [Check my notifications](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Go to my account](https://www.att.com/acctmgmt/overview) - [Update my profile](https://www.att.com/acctmgmt/myprofile/overview) - [View my orders & claims](https://www.att.com/orders/history) - [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) ## Bill & payments - [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) - [See my bill](https://www.att.com/acctmgmt/billing/mybillingcenter) Quick actions - [\&More Benefits](https://andmorebenefits.att.com/) - [My favorites](https://www.att.com/myfavorites/) - [Privacy choices](https://www.att.com/acctmgmt/myprofile/overview?flow=privacy-choices) ## ## Shop - [Plans & services](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Devices & accessories](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) ## Deals - [New & featured](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Customer discounts](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [View all deals](https://www.att.com/deals/) ## AT\&T Difference - [Our competitive edge](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) ## Support - [Bill & account](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Wireless](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [Internet](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) - [View all support](https://www.att.com/support/) - [AT\&T Business](https://www.business.att.com/) - [Find a store](https://www.att.com/stores/) - [Ver en español]() Back Shop ## Plans & services ### Bundles - [Explore bundles](https://www.att.com/bundles/) - [Internet + wireless](https://www.att.com/bundles/internet-wireless/) - [Internet + home phone](https://www.att.com/home-phone) - [Customers 55+](https://www.att.com/bundles/55-plus-internet-wireless) ### Wireless - [Explore wireless](https://www.att.com/wireless/) - [Phone plans](https://www.att.com/plans/wireless/) - [Network coverage](https://www.att.com/maps/wireless-coverage.html) - [Explore prepaid](https://www.att.com/prepaid/) - [International add-ons](https://www.att.com/international/) - [Connected car](https://www.att.com/plans/connected-car/) ### Home internet - [Explore home internet](https://www.att.com/internet/) - [Check availability](https://www.att.com/buy/internet/plans) - [AT\&T Fiber](https://www.att.com/internet/fiber/) - [AT\&T Internet Air](https://www.att.com/internet/internet-air/) - [Home phone](https://www.att.com/home-phone/services/) ### Quick actions - [Upgrade](https://www.att.com/upgrade/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Bring your own phone](https://www.att.com/wireless/byod/) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Start of main content [Wireless Support](https://www.att.com/support/wireless/)/[Device Support](https://www.att.com/device-support/index/Apple/iPhone11ProMax)/ Reset Device [Share]() [![Apple iPhone 11 Pro / iPhone 11 Pro Max](https://www.att.com/ecms/dam/att/devicesupport/iPhone-11-Pro-Max-2019.png)](https://www.att.com/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax) Apple iPhone 11 Pro / iPhone 11 Pro Max [Change device]() # Reset Device Learn how to perform a soft or factory reset of your device. * INSTRUCTIONS & INFO ![Prenote info](https://www.att.com/ui/frameworks/rwd/2017.07/styles/2.2.0/images/svg/master/blue/numbers-letters/linear-info.svg) Wi-Fi or a wireless data connection is required to re-activate your iPhone after a reset. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle/restart your device. In this tutorial, you will learn how to: • Power cycle/restart your device • Perform a soft reset • Reset network settings • Perform a factory data reset ## Power cycle/restart your device Simultaneously press and hold the Side button and the Volume up or down button until the slider appears, then select and drag the Power icon to the right. ![Image 1](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_01.jpg) * ## Perform a soft reset If a power cycle/restart does not resolve your issue, perform a soft reset. Press and quickly release the Volume up button \> press and quickly release the Volume down button \> press and hold the Side button until you see the Apple logo. ![Image 2](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_02.jpg) * ## Reset network settings If you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the ![settings app](https://www.att.com/devicehowtomedia/image/inline_images/ios/settings.png) Settings app \> General \> scroll to and select Transfer or Reset iPhone \> select Reset \> Reset Network Settings \> select Reset Network Settings again to confirm. ![Image 3](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_03.jpg) * ## ## Perform a factory data reset If you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music. 1\. From the home screen select the ![settings app](https://www.att.com/devicehowtomedia/image/inline_images/ios/settings.png) Settings app*. Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles [Back up your iPhone](https://support.apple.com/en-us/HT203977) and [Erase all content and settings on your iPhone](https://support.apple.com/en-us/HT201274).* 2\. Select General, then scroll to and select Transfer or Reset iPhone. ![Image 4](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_04.jpg) 4\. Select Erase All Content and Settings to reset device, then select Continue. ![Image 5](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_05.jpg) 5\. Select Finish Upload Then Erase or Erase Now. ![Image 6](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_06.jpg) 6\. Select Erase iPhone to confirm. Note: If you have a passcode, you will be prompted to enter your passcode* to complete the reset. Enter your Apple ID password then select Erase. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, [click here](https://support.apple.com/en-us/HT201263).* ![Image 7](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_07.jpg) * ### Did you get the help you needed? * ## Additional support [Apple Visit your device manufacturer's website.](https://support.apple.com/en-us/docs/iphone) [User manual Here's your device's complete instructions, specs and more.](https://support.apple.com/manuals/#iphone) [Upgrade device Check your upgrade eligibility](https://m.att.com/myatt/native/deepLink.html?action=UpgradeDevice&appInstall=N) [Wireless support Get help with your wireless device, plan, and more.](https://www.att.com/support/wireless/) Shop - [Cell phones](https://www.att.com/buy/phones/) - [Fiber internet](https://www.att.com/internet/fiber/) - [Home internet](https://www.att.com/internet/) - [Tablets](https://www.att.com/buy/tablets/) - [Smartwatches](https://www.att.com/buy/wearables/) - [Wireless accessories](https://www.att.com/accessories/) - [Prepaid phones](https://www.att.com/prepaid/) Trending - [iPhone 17 Pro Max](https://www.att.com/buy/phones/apple-iphone-17-pro-max.html) - [iPhone 17 Pro](https://www.att.com/buy/phones/apple-iphone-17-pro.html) - [iPhone Air](https://www.att.com/buy/phones/apple-iphone-air.html) - [iPhone 17](https://www.att.com/buy/phones/apple-iphone-17.html) - [Samsung Galaxy S26 Ultra](https://www.att.com/buy/phones/samsung-galaxy-s26-ultra.html) - [Samsung Galaxy Z Fold7](https://www.att.com/buy/phones/samsung-galaxy-z-fold7.html) - [Samsung Galaxy Z Flip7](https://www.att.com/buy/phones/samsung-galaxy-z-flip7.html) Top phone & data plans - [Unlimited phone plans](https://www.att.com/plans/wireless/) - [International plans](https://www.att.com/international/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Upgrade](https://www.att.com/plans/phone-upgrade/) - [Tablet data plans](https://www.att.com/plans/tablet-ipad-data-plans/) - [Mobile hotspot plans](https://www.att.com/plans/tethering/) - [Next Up Anytime](https://www.att.com/plans/next-up-anytime/) Switch to AT\&T - [Switch to AT\&T](https://www.att.com/wireless/switch-and-save/) - [How to switch phone carriers](https://www.att.com/wireless/how-to-switch-phone-carrier/) - [Internet speed test](https://www.att.com/support/speedtest/) - [Bring your own device](https://www.att.com/wireless/byod/) - [Cell phone trade-in](https://tradein.att.com/) - [Transfer your internet service](https://www.att.com/moving/) Featured deals - [AT\&T Deals & Promotions](https://www.att.com/deals/) - [Cell phone deals](https://www.att.com/deals/cell-phone-deals/) - [iPhone deals](https://www.att.com/deals/iphone-deals/) - [Samsung deals](https://www.att.com/buy/phones/browse/samsung_hasdeals/) - [Phone and internet bundle deals](https://www.att.com/bundles/internet-wireless/) - [Credit card discount](https://www.att.com/deals/att-points-plus-citi/) - [Free phone deals for new customers](https://www.att.com/buy/phones/browse/free/) Shop cell phones by brand - [New Apple iPhones](https://www.att.com/buy/phones/browse/apple/) - [New Samsung Galaxy phones](https://www.att.com/buy/phones/browse/samsung/) - [New Google Pixel phones](https://www.att.com/buy/phones/browse/google/) - [New Motorola Moto phones](https://www.att.com/buy/phones/browse/motorola/) - [New Sonim phones](https://www.att.com/buy/phones/browse/sonim/) Tablets & Watches - [New Apple iPad](https://www.att.com/buy/tablets/browse/apple/) - [New Samsung Galaxy Tab](https://www.att.com/buy/tablets/browse/samsung/) - [New Apple Watch](https://www.att.com/buy/wearables/browse/apple/) - [New Samsung Galaxy Watch](https://www.att.com/buy/wearables/browse/samsung/) - [New Google Pixel Watch](https://www.att.com/buy/wearables/browse/google/) - [New Kids Smart Watch](https://www.att.com/buy/wearables/att-amigo-jr-watch.html) Accessories by Brand - [Apple accessories](https://www.att.com/buy/accessories/browse/all/apple/) - [AT\&T accessories](https://www.att.com/buy/accessories/browse/all/att/) - [Samsung accessories](https://www.att.com/buy/accessories/browse/all/samsung/) - [Otterbox phone cases](https://www.att.com/buy/accessories/browse/cases/otterbox/) - [Beats headphones](https://www.att.com/buy/accessories/browse/headphones/beats/) Resources - [Bundle internet and wireless](https://www.att.com/bundles/) - [What is Internet Air?](https://www.att.com/internet/what-is-internet-air/) - [How to use your phone internationally](https://www.att.com/wireless/how-to-use-your-cell-phone-internationally/) - [What is fiber internet?](https://www.att.com/internet/what-is-fiber-internet/) - [What is eSIM?](https://www.att.com/wireless/what-is-esim/) - [Return or exchange your wireless device](https://www.att.com/wireless/return-policy/) AT\&T - [Find a store](https://www.att.com/stores/) - [Newsroom](https://about.att.com/?source=EB00CO0000000000L&wtExtndSource=footer) - [Investor Relations](https://investors.att.com/) - [Corporate Responsibility](https://sustainability.att.com/) - [Careers](https://www.att.jobs/) - [Help & info](https://www.att.com/support/) - [AT\&T Guarantee](https://www.att.com/why-att/guarantee/) - [Broadband Facts Machine Readable Files](https://www.att.com/broadbandlabels/broadband-facts-machine-readable-plans/) - [Screen share code]() * - [Techbuzz blog](https://techbuzz.att.com/) - [Feedback](https://secure.opinionlab.com/ccc01/o.asp?id=fXJtjaWr) - [FREE AT\&T Email with 1TB storage](https://www.att.com/partners/currently/email-sign-up/?source=EnEmail2020000BDL&wtExtndSource=myattglobalfooter) * - [Site map](https://www.att.com/sitemap/) - [Coverage maps](https://www.att.com/maps/wireless-coverage.html) - [Terms of use](https://www.att.com/legal/terms.attWebsiteTermsOfUse.html) - [Accessibility](https://about.att.com/sites/accessibility) - [Broadband details](https://about.att.com/sites/broadband) - [Legal policy center](https://www.att.com/legal/legal-policy-center.html) - [Advertising choices](https://about.att.com/privacy/privacy-notice.html#choice) - [Privacy center](https://about.att.com/privacy.html) - [Your Privacy Choices](https://about.att.com/privacy/choices-and-controls.html) - [Health Privacy Notice](https://about.att.com/privacy/StateLawApproach/washington-health-privacy-notice.html) - [Cyber Security](https://about.att.com/pages/cyberaware) - [FCC public files](https://publicfiles.fcc.gov/cable-profile/999999-at&t-u-verse) © 2026 AT\&T Intellectual Property. All rights reserved. FeedbackThis will open a new window![This link will open a new window](https://www.att.com/scripts/adobe/prod/olcc/newWindow.gif) ![](https://bat.bing.com/action/0?ti=18003891&Ver=2&mid=fcaedf78-3fd4-46b5-ade5-b8568381ab74&bo=1&sid=4a574af0354b11f1a501492d661ae1c1&vid=4a576ae0354b11f1ae06b7510e90b694&vids=1&msclkid=N&pi=0&lg=en-US&sw=800&sh=600&sc=24&tl=Apple%20iPhone%2011%20Pro%20%2F%20iPhone%2011%20Pro%20Max%20-%20Reset%20Device%20-%20AT%26T&p=https%3A%2F%2Fwww.att.com%2Fdevice-support%2Farticle%2Fwireless%2FKM1273406%2FApple%2FiPhone11ProMax&r=&lt=624&evt=pageLoad&sv=2&cdb=AQAA&rn=374013)![](https://bat.bing.com/action/0?ti=18003891&Ver=2&mid=fcaedf78-3fd4-46b5-ade5-b8568381ab74&bo=2&sid=4a574af0354b11f1a501492d661ae1c1&vid=4a576ae0354b11f1ae06b7510e90b694&vids=0&msclkid=N&ec=ESUP-CONS-CONS-EN&ea=page_view&el=eSup%20DHTC%20Reset%20Device%20Pg&el2=eSup%20DHTC%20Reset%20Device%20Pg&p=https%3A%2F%2Fwww.att.com%2Fdevice-support%2Farticle%2Fwireless%2FKM1273406%2FApple%2FiPhone11ProMax&sw=800&sh=600&sc=24&evt=custom&cdb=AQAA&rn=568292)
Readable Markdown	There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle/restart your device. In this tutorial, you will learn how to: • Power cycle/restart your device • Perform a soft reset • Reset network settings • Perform a factory data reset ## Power cycle/restart your device Simultaneously press and hold the Side button and the Volume up or down button until the slider appears, then select and drag the Power icon to the right. ![Image 1](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_01.jpg) * ## Perform a soft reset If a power cycle/restart does not resolve your issue, perform a soft reset. Press and quickly release the Volume up button \> press and quickly release the Volume down button \> press and hold the Side button until you see the Apple logo. ![Image 2](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_02.jpg) * ## Reset network settings If you are having connectivity issues, you can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the ![settings app](https://www.att.com/devicehowtomedia/image/inline_images/ios/settings.png) Settings app \> General \> scroll to and select Transfer or Reset iPhone \> select Reset \> Reset Network Settings \> select Reset Network Settings again to confirm. ![Image 3](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_03.jpg) * ## Perform a factory data reset If you are still having issues with your device, you may need to do a Factory data reset (Master reset). This will reset all settings to their defaults and erase all data stored on iPhone, including your contacts, messages, and music. 1\. From the home screen select the ![settings app](https://www.att.com/devicehowtomedia/image/inline_images/ios/settings.png) Settings app*. Note: iPhone cannot be used while data is being erased. iPhone will instantly and securely erase all data, and then restore settings to their factory defaults. After iPhone reboots, it will display the "Connect to iTunes" screen. If you have backed up your device to iTunes or iCloud, you may be able to restore personal data back to iPhone, if desired. Wi-Fi or a wireless data connection is required to re-activate iPhone after a reset. Learn more from the Apple support articles [Back up your iPhone](https://support.apple.com/en-us/HT203977) and [Erase all content and settings on your iPhone](https://support.apple.com/en-us/HT201274).* 2\. Select General, then scroll to and select Transfer or Reset iPhone. ![Image 4](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_04.jpg) 4\. Select Erase All Content and Settings to reset device, then select Continue. ![Image 5](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_05.jpg) 5\. Select Finish Upload Then Erase or Erase Now. ![Image 6](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_06.jpg) 6\. Select Erase iPhone to confirm. Note: If you have a passcode, you will be prompted to enter your passcode* to complete the reset. Enter your Apple ID password then select Erase. If you can't update or restore your iPhone with the steps above, for instructions on how to put your device in recovery mode and set it up again, [click here](https://support.apple.com/en-us/HT201263).* ![Image 7](https://www.att.com/scmsassets/device_help/mobile/ios_16/iphonex_9006185_07.jpg)
Shard	152 (laksa)
Root Hash	17531936585026291152
Unparsed URL	com,att!www,/device-support/article/wireless/KM1273406/Apple/iPhone11ProMax s443