🕷️ Crawler Inspector

You need to enable JavaScript to run this app. [Skip to main content](https://support.xbox.com/en-US/help/games-apps/troubleshooting/troubleshoot-games-windows-10#BodyContent) [Microsoft](https://www.microsoft.com/) Xbox [](http://www.xbox.com/) - [xbox.com](http://www.xbox.com/) - [Support home](https://support.xbox.com/en-US/) - [Xbox status](https://support.xbox.com/en-US/xbox-live-status) - Help topics - [Account & profile](https://support.xbox.com/en-US/help/account-profile/browse) - [Subscriptions & billing](https://support.xbox.com/en-US/help/subscriptions-billing/browse) - [Hardware & networking](https://support.xbox.com/en-US/help/hardware-network/browse) - [Family & online safety](https://support.xbox.com/en-US/help/family-online-safety/browse) - [Games & apps](https://support.xbox.com/en-US/help/games-apps/browse) - [Friends & social activity](https://support.xbox.com/en-US/help/friends-social-activity/browse) - [Cloud gaming](https://support.xbox.com/en-US/help/games-apps/cloud-gaming/guide-to-cloud-gaming) - [Accessible gaming](https://support.xbox.com/en-US/help/accessible-gaming) - [System updates](https://support.xbox.com/en-US/help/hardware-network/settings-updates/whats-new-on-xbox) - More - All Microsoft - - [Microsoft 365](https://www.microsoft.com/microsoft-365) - [Teams](https://www.microsoft.com/en-us/microsoft-teams/group-chat-software) - [Copilot](https://copilot.microsoft.com/) - [Windows](https://www.microsoft.com/en-US/windows/) - [Surface](https://www.microsoft.com/surface) - [Xbox](https://www.xbox.com/) - [Deals](https://www.microsoft.com/en-us/store/b/sale?icid=gm_nav_L0_salepage) - [Small Business](https://www.microsoft.com/en-us/store/b/business) - [Support](https://support.microsoft.com/en-us) - Software Software - [Windows Apps](https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps) - [AI](https://www.microsoft.com/en-us/ai) - [Outlook](https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook) - [OneDrive](https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage) - [Microsoft Teams](https://www.microsoft.com/en-us/microsoft-teams/group-chat-software) - [OneNote](https://www.microsoft.com/en-us/microsoft-365/onenote/digital-note-taking-app) - [Microsoft Edge](https://www.microsoft.com/edge) - [Skype](https://www.skype.com/en/) - PCs & Devices PCs & Devices - [Computers](https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC) - [Shop Xbox](https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox) - [Accessories](https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories) - [VR & mixed reality](https://www.microsoft.com/en-us/store/b/virtualreality?icid=CNavVirtualReality) - [Certified Refurbished](https://www.microsoft.com/en-us/store/b/certified-refurbished-products) - [Trade-in for cash](https://www.microsoft.com/en-us/store/b/microsoft-trade-in) - Entertainment Entertainment - [Xbox Game Pass Ultimate](https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate) - [PC Game Pass](https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass) - [Xbox games](https://www.microsoft.com/en-us/store/b/xboxgames?icid=CNavGamesXboxGames) - [PC and Windows games](https://www.microsoft.com/en-us/store/games/windows?icid=CNavGamesWindowsGames) - [Movies & TV](https://www.microsoft.com/en-us/store/movies-and-tv?icid=TopNavMoviesTv) - Business Business - [Microsoft Cloud](https://www.microsoft.com/en-us/microsoft-cloud) - [Microsoft Security](https://www.microsoft.com/en-us/security) - [Dynamics 365](https://www.microsoft.com/en-us/dynamics-365) - [Microsoft 365 for business](https://www.microsoft.com/en-us/microsoft-365/business) - [Microsoft Power Platform](https://www.microsoft.com/en-us/power-platform) - [Windows 365](https://www.microsoft.com/en-us/windows-365) - [Microsoft Industry](https://www.microsoft.com/en-us/industry) - [Small Business](https://www.microsoft.com/en-us/store/b/business?icid=CNavBusinessStore) - Developer & IT Developer & IT - [Azure](https://azure.microsoft.com/en-us/) - [Developer Center](https://developer.microsoft.com/en-us/) - [Documentation](https://learn.microsoft.com/docs/) - [Microsoft Learn](https://learn.microsoft.com/) - [Microsoft Tech Community](https://techcommunity.microsoft.com/) - [Azure Marketplace](https://azuremarketplace.microsoft.com/en-us/) - [AppSource](https://appsource.microsoft.com/en-us/) - [Visual Studio](https://visualstudio.microsoft.com/) - Other Other - [Microsoft Rewards](https://www.microsoft.com/rewards) - [Free downloads & security](https://www.microsoft.com/en-us/download) - [Education](https://www.microsoft.com/en-us/education) - [Gift cards](https://www.microsoft.com/en-us/store/b/gift-cards) - [Licensing](https://www.microsoft.com/licensing/) - [Unlocked stories](https://unlocked.microsoft.com/) - [View Sitemap](https://www.microsoft.com/en-us/sitemap.aspx) Cancel Sign In 1. [Home Home](https://support.xbox.com/en-US) ** 2. [Games & apps Games & apps](https://support.xbox.com/en-US/help/games-apps/browse) # Fix gaming issues with the Xbox app for PC and handhelds If you’re experiencing issues with the Xbox app itself, and not the games, try reinstalling the app from the Microsoft Store. To get support for PC and handheld game installation and launching issues, follow our solutions below. **Note** Windows 10 22H2 or newer is required for some features to work properly within the Xbox app and Game Bar. You can check your version of Windows in **Settings** \> **System** \> **About** \> **Windows Specifications** \> **Version**. ## I can’t install or launch a PC game from the Xbox app **Expand all ### Check the Xbox status ### Verify that you’re signed in and restart your device ### Check your Xbox Game Pass subscription status ### Run the Gaming Services Repair Tool ### Check your antivirus settings ### Close any associated game launchers that are running ### Update and repair your game ### Uninstall, and then reinstall your game ### Update your Windows device ### Update your Windows drivers ### Review what third-party games and extensions are enabled in the Xbox app ### Refer to handheld support for the ROG Xbox Ally and other handhelds specific features ### Get additional help playing Xbox games on PC or handhelds *** ## Did this resolve the issue? Yes No ## Still need help? Chat with our support virtual agent. Start a chat  ## Get accessibility help Accessible help and resources to get your Xbox questions answered. [Disability answer desk](https://aka.ms/XboxAccessibilitySupport)  loading Customer support - [Contact us](https://support.xbox.com/en-US/contact-us) - [Xbox status](https://support.xbox.com/en-US/xbox-live-status) - [Your Microsoft account](https://account.microsoft.com/) - [Microsoft accessibility conformance report](https://www.microsoft.com/en-us/accessibility/conformance-reports) Resources - [Xbox News](https://news.xbox.com/?xr=footnav) - [Feedback](https://aka.ms/xboxideas?xr=footnav) - [Community Standards](https://www.xbox.com/en-US/legal/community-standards?xr=footnav) - [Photosensitive seizure warning](https://support.xbox.com/en-US/help/family-online-safety/online-safety/photosensitive-seizure-warning) - [Product safety](https://support.microsoft.com/surface/cbc47825-19b9-4786-8088-eb9963d780d3) For developers - [Games](https://developer.microsoft.com/games/publish?xr=footnav) - [ID@Xbox](https://developer.microsoft.com/games/publish?xr=footnav) - [Windows](https://dev.windows.com/games?xr=footnav) - [Creators Program](https://developer.microsoft.com/games/publish?xr=footnav) - [Designed for Xbox](https://www.xbox.com/en-US/designed-for-xbox?xr=footnav) [United States - English](https://support.xbox.com/en-US/ChangeLocale?returnPath=/help/games-apps/troubleshooting/troubleshoot-games-windows-10) [Your Privacy Choices](https://aka.ms/yourcaliforniaprivacychoices) [Consumer Health Privacy](https://go.microsoft.com/fwlink/?linkid=2259814) - [Sitemap](https://www.microsoft.com/en-us/sitemap1.aspx) - [Privacy](https://go.microsoft.com/fwlink/?LinkId=521839) - [Terms of use](https://go.microsoft.com/fwlink/?LinkID=206977) - [Trademarks](https://www.microsoft.com/trademarks) - [Safety & eco](https://www.microsoft.com/en-us/devices/safety-and-eco%20) - [About our ads](https://choice.microsoft.com/) - © Microsoft 2026

1. [Home](https://support.xbox.com/en-US) 2. [Games & apps](https://support.xbox.com/en-US/help/games-apps/browse) If you’re experiencing issues with the Xbox app itself, and not the games, try reinstalling the app from the Microsoft Store. To get support for PC and handheld game installation and launching issues, follow our solutions below. **Note** Windows 10 22H2 or newer is required for some features to work properly within the Xbox app and Game Bar. You can check your version of Windows in **Settings** \> **System** \> **About** \> **Windows Specifications** \> **Version**. I can’t install or launch a PC game from the Xbox app ## Still need help? Chat with our support virtual agent.