🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 168 (from laksa073)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa168.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c\')), getAhrefsUnparsedNoserviceFromURL(\'https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/support.microsoft.com\/en-us\/office\/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c","crawl_time":1776493575,"first_indexed_time":1591832698,"http_code":200,"src_unparsed":"com,microsoft!support,\/en-us\/office\/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c s443","src_root_hash":"14615152987638977768","history_drop_reason":null,"meta_title":"Reset OneDrive - Microsoft Support","meta_descriptions":["Resetting Microsoft OneDrive can sometimes resolve sync issues. Follow the steps to reset your OneDrive."],"attrs_boilerpipe_text":"Reset OneDrive\nResetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.\nImportant: \nYou won't lose files or data by resetting OneDrive on your computer. Resetting OneDrive only disconnects all your sync connections (including personal and work or school).\nFollow the steps below to reset your OneDrive app\n1. On your computer keyboard, press the\nWindows\nkey\nand\nR\nat the same time to open the Run dialog box.\n2. Copy or type\nwsreset.exe\ninto the box then select\nOK\n.\nNote: \nA blank Command Prompt window will open and close briefly, then the Microsoft Store app will open. You can ignore these and close any unwanted windows.\nIf OneDrive is still not syncing, let's continue with resetting the OneDrive sync app.\n3. Press the\nWindows\nkey\nand\nR\nagain.\n4. This time copy the text below and paste it into the dialog window, then press\nOK\n.\n%localappdata%\\Microsoft\\OneDrive\\onedrive.exe \/reset\n5. If you see a \"Windows cannot find...\" message, copy and paste the text below instead, then press\nOK\n.\nC:\\Program Files\\Microsoft OneDrive\\onedrive.exe \/reset\n6. If you still see a \"Windows cannot find...\" message, copy and paste the text below instead, then press\nOK\n.\nC:\\Program Files (x86)\\Microsoft OneDrive\\onedrive.exe \/reset\nNote: \nIf none of these steps work, you do not have the OneDrive sync app installed.\nLearn more\n.\n7. Manually restart OneDrive by going to\nStart\n, type\nOneDrive\nin the search box, and then click on the\nOneDrive\ndesktop app.\nNotes: \nIf none of these steps work, you do not have the OneDrive sync app installed.\nLearn more\n.\nIf you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. You will need to complete this for your personal OneDrive and OneDrive for work or school accounts. Read\nChoose which OneDrive folders to sync to your computer\nfor more information.\nPress\nStart\n  \nand enter\napps:onedrive\nSelect\nApp settings\nScroll down the list and select\nReset\n.\nDuring a reset, OneDrive does the following:\nDeletes the DAT file.\nStores the application logs in the registry.\nStores the settings on the disk.\nWhen OneDrive restarts, it checks with the registry to confirm the reset has taken place and then loads the settings and re-builds the DAT file.\nYou won't lose any data by resetting OneDrive.\nNeed more help?\nNeed more help?\nWant more options?\nExplore subscription benefits, browse training courses, learn how to secure your device, and more.","attrs_markdown":"Related topics\n\n[×]()\n\nOneDrive\n\n[Get started](https:\/\/support.microsoft.com\/en-us\/office\/download-onedrive-579d71c9-fbdd-4d6a-80ba-d0fac3920aac)\n\n- [Download OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/download-onedrive-579d71c9-fbdd-4d6a-80ba-d0fac3920aac)\n- [OneDrive on your mobile](https:\/\/support.microsoft.com\/en-us\/office\/use-onedrive-on-android-and-ios-devices-2b7a570a-1715-4c16-a545-f268762b4aae)\n- [Upload and save files and folders](https:\/\/support.microsoft.com\/en-us\/office\/upload-and-save-files-and-folders-to-onedrive-a5710114-6aeb-4bf5-a336-dffa7cc0b77a)\n- [Share & collaborate](https:\/\/support.microsoft.com\/en-us\/office\/collaborate-in-microsoft-onedrive-sharing-editing-and-managing-files-d8a2a19a-e306-4ca5-9b00-19b0e96890d6)\n- [Protect files with Personal Vault](https:\/\/support.microsoft.com\/en-us\/office\/protect-your-onedrive-files-in-personal-vault-6540ef37-e9bf-4121-a773-56f98dce78c4)\n- [Add OneDrive as a service](https:\/\/support.microsoft.com\/en-us\/office\/how-to-add-onedrive-as-a-service-3ae78a39-c0de-4c86-8abc-ad519b6de44e)\n- [Reinstall OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/reinstall-onedrive-0660f354-6a69-46eb-b817-7f4e0d7b45b5)\n\n[Back up](https:\/\/support.microsoft.com\/en-us\/office\/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057)\n\n- [Back up your folders](https:\/\/support.microsoft.com\/en-us\/office\/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057)\n- [Sync files and folders](https:\/\/support.microsoft.com\/en-us\/office\/sync-your-computer-s-files-and-folders-with-onedrive-615391c4-2bd3-4aae-a42a-858262e42a49)\n- [Choose which folders to sync](https:\/\/support.microsoft.com\/en-us\/office\/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85)\n- [Pause syncing](https:\/\/support.microsoft.com\/en-us\/office\/how-to-pause-and-resume-onedrive-sync-2152bfa4-a2a5-4d3a-ace8-92912fb4421e)\n- [Backing up playlist files](https:\/\/support.microsoft.com\/en-us\/office\/backing-up-playlist-files-in-your-music-folder-e5dc4db5-bbe1-4b91-8ee9-754d047b35dc)\n- [Stop syncing](https:\/\/support.microsoft.com\/en-us\/office\/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3)\n\n[Manage files](https:\/\/support.microsoft.com\/en-us\/office\/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc)\n\n- [Change views on the OneDrive website](https:\/\/support.microsoft.com\/en-us\/office\/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc)\n- [Delete files or folders in OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/delete-files-or-folders-in-onedrive-21fe345a-e488-4fa7-932b-f053c1bebe8a)\n- [Import other cloud files using OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/import-other-cloud-files-using-onedrive-0e769bf6-934f-46f5-b57e-032d41210343)\n- [Upload photos and files to OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/upload-photos-and-files-to-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586)\n- [Change the location of your OneDrive folder](https:\/\/support.microsoft.com\/en-us\/office\/change-the-location-of-your-onedrive-folder-f386fb81-1461-40a7-be2c-712676b2c4ae)\n- [Download files and folders from OneDrive or SharePoint](https:\/\/support.microsoft.com\/en-us\/office\/download-files-and-folders-from-onedrive-or-sharepoint-5c7397b7-19c7-4893-84fe-d02e8fa5df05)\n- [How do I turn on AutoSave?](https:\/\/support.microsoft.com\/en-us\/office\/turn-on-autosave-in-microsoft-365-apps-dbd19b49-ff3a-48f5-8294-671e33a6712c)\n- [Download files from OneDrive to your device](https:\/\/support.microsoft.com\/en-us\/office\/how-to-download-onedrive-files-to-your-mobile-c81487ff-47e4-480e-98f8-7912f78b5246)\n- [Move files to a new Windows PC using OneDrive](https:\/\/support.microsoft.com\/en-us\/topic\/dummy1-9060-407865ee-9657-4bad-82cb-bff851b10bc8)\n- [Manually upload files or photos with OneDrive for Android](https:\/\/support.microsoft.com\/en-us\/office\/manually-upload-files-or-photos-with-onedrive-for-android-3ced081c-8ea8-40ab-b744-052dffe48590)\n- [Copy, transfer or import files to your personal OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/copy-transfer-or-import-files-to-your-personal-onedrive-7dbda93c-71e6-483f-8914-ad445554cd31)\n- [Ransomware detection and recovering your files](https:\/\/support.microsoft.com\/en-us\/office\/how-to-detect-ransomware-and-recover-files-using-onedrive-0d90ec50-6bfd-40f4-acc7-b8c12c73637f)\n- [Install OneDrive on an external drive](https:\/\/support.microsoft.com\/en-us\/office\/install-onedrive-on-an-external-drive-6307e24b-d7a4-493f-bf43-47345b2c11fe)\n- [Find lost or missing files](https:\/\/support.microsoft.com\/en-us\/topic\/dummy2-9060-02a4bfb1-13f1-4eaf-a3c0-d4256aa31a3e)\n\n[Manage photos](https:\/\/support.microsoft.com\/en-us\/office\/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344)\n\n- [Automatically save photos in Android](https:\/\/support.microsoft.com\/en-us\/office\/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344)\n- [Automatically save photos in iOS](https:\/\/support.microsoft.com\/en-us\/office\/automatically-save-photos-and-videos-with-onedrive-on-ios-74d406bb-71d0-47c0-8ab8-98679fa1b72e)\n- [Organize and find photos](https:\/\/support.microsoft.com\/en-us\/office\/organize-and-find-photos-in-onedrive-6a9b0298-f504-4992-af0e-45e2f270afc9)\n- [Restyle OneDrive images with AI](https:\/\/support.microsoft.com\/en-us\/office\/restyle-onedrive-images-with-ai-b3287719-a944-43ed-927d-04b17e3a188d)\n- [Group photos by people](https:\/\/support.microsoft.com\/en-us\/topic\/group-photos-by-people-in-microsoft-photos-21065f48-c746-48ad-a98a-cbe4631631bc)\n- [Samsung Gallery](https:\/\/support.microsoft.com\/en-us\/office\/using-samsung-gallery-with-onedrive-99c4e77b-8e63-4ddc-aede-19f81acee1a3)\n- [HEIF and HEVC files in OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/upload-heif-and-hevc-photos-and-videos-to-onedrive-96d137f5-369b-4d99-9db8-523c736da425)\n\n[Sharing](https:\/\/support.microsoft.com\/en-us\/office\/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07)\n\n- [Share files and folders](https:\/\/support.microsoft.com\/en-us\/office\/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07)\n- [Share files in Android](https:\/\/support.microsoft.com\/en-us\/office\/share-files-in-onedrive-for-android-69147161-d132-4170-ad63-7d241fa8e6dc)\n- [Share files in iOS](https:\/\/support.microsoft.com\/en-us\/office\/share-files-in-onedrive-for-ios-0c0d26da-0e83-4ea0-981b-9802c8cc1bf3)\n- [Stop sharing or change permissions](https:\/\/support.microsoft.com\/en-us\/topic\/dummy3-9060-582a384e-06f4-46ea-babd-4f818816dabf)\n- [Add shortcuts to shared folders](https:\/\/support.microsoft.com\/en-us\/office\/add-shortcuts-to-shared-folders-in-onedrive-d66b1347-99b7-4470-9360-ffc048d35a33)\n- [See files you shared](https:\/\/support.microsoft.com\/en-us\/office\/see-files-you-shared-in-onedrive-6b67b82b-9c5c-4348-ab10-fd5b0d8df76c)\n- [See files shared with you](https:\/\/support.microsoft.com\/en-us\/office\/see-files-shared-with-you-in-onedrive-2c14e8e6-4e52-4c61-9778-7155d33534a1)\n- [Share with family or Outlook groups](https:\/\/support.microsoft.com\/en-us\/office\/share-files-and-photos-with-family-or-outlook-groups-6de64adc-daae-4e25-a632-2bb020cec87f)\n\n[Restore](https:\/\/support.microsoft.com\/en-us\/office\/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6)\n\n- [Restore files](https:\/\/support.microsoft.com\/en-us\/office\/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6)\n- [Restore entire OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15)\n- [Restore deleted files or folders](https:\/\/support.microsoft.com\/en-us\/office\/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f)\n- [Restore a previous version of a file](https:\/\/support.microsoft.com\/en-us\/office\/restore-a-previous-version-of-a-file-stored-in-onedrive-159cad6d-d76e-4981-88ef-de6e96c93893)\n- [Delete or restore files from on Android or iOS](https:\/\/support.microsoft.com\/en-us\/office\/delete-or-restore-files-from-your-onedrive-recycle-bin-in-android-ios-or-windows-mobile-9656a348-afc3-45de-92f0-a66dc1c09eb5)\n\n[Storage](https:\/\/support.microsoft.com\/en-us\/office\/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426)\n\n- [What is Microsoft cloud storage?](https:\/\/support.microsoft.com\/en-us\/office\/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426)\n- [Microsoft storage quotas](https:\/\/support.microsoft.com\/en-us\/office\/microsoft-storage-quotas-8f2f9d72-04d1-4223-a5ae-c2fdd26dd770)\n- [My OneDrive says it's full](https:\/\/support.microsoft.com\/en-us\/office\/my-onedrive-says-it-s-full-f0a8a922-d971-497e-b0c6-7b9a47c617c0)\n- [Save disk space in Windows](https:\/\/support.microsoft.com\/en-us\/office\/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e)\n- [Save disk space on macOS](https:\/\/support.microsoft.com\/en-us\/office\/save-disk-space-with-onedrive-files-on-demand-for-mac-529f6d53-e572-4922-a585-e7a318c135f0)\n- [Clean up space on your Android device](https:\/\/support.microsoft.com\/en-us\/office\/clean-up-space-on-your-android-device-with-onedrive-cabb88ce-2859-4e2c-9436-a7d92f29c97e)\n- [Manage your work or school storage](https:\/\/support.microsoft.com\/en-us\/office\/manage-your-onedrive-for-work-or-school-storage-31519161-059c-4764-b6f8-f5cd29f7fe68)\n- [Microsoft storage FAQs](https:\/\/support.microsoft.com\/en-us\/office\/microsoft-storage-faqs-8fca6272-3427-4cce-a437-2c5ed84550a9)\n\n[Account](https:\/\/support.microsoft.com\/en-us\/office\/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2)\n\n- [Add an account](https:\/\/support.microsoft.com\/en-us\/office\/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2)\n- [What is OneDrive for work or school?](https:\/\/support.microsoft.com\/en-us\/office\/what-is-onedrive-for-work-or-school-187f90af-056f-47c0-9656-cc0ddca7fdc2)\n- [OneDrive account frozen?](https:\/\/support.microsoft.com\/en-us\/office\/what-does-it-mean-when-your-onedrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6)\n- [Reactivate a blocked account](https:\/\/support.microsoft.com\/en-us\/office\/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6)\n- [Remove an account](https:\/\/support.microsoft.com\/en-us\/office\/how-to-remove-an-account-in-onedrive-72699268-9e64-45bd-b723-9a19f4512fd1)\n- [Close your account](https:\/\/support.microsoft.com\/en-us\/topic\/c43193a2-c320-4c7c-a316-337df13e9965)\n- [Can't sign in](https:\/\/support.microsoft.com\/en-us\/topic\/dummy4-9060-0a957191-338c-4a4e-8308-9fb4646471ea)\n- [Turn off, disable, or uninstall OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0)\n\n[Troubleshoot](https:\/\/support.microsoft.com\/en-us\/office\/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2)\n\n- [Fix OneDrive sync problems](https:\/\/support.microsoft.com\/en-us\/office\/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2)\n- [Unlink and re-link OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea)\n- [Reset OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c)\n- [Can't sign in](https:\/\/support.microsoft.com\/en-us\/office\/can-t-sign-in-to-onedrive-3f99e6e3-042e-49a3-897a-8b7fb0fb8477)\n- [Find lost or missing files](https:\/\/support.microsoft.com\/en-us\/office\/find-lost-or-missing-files-in-onedrive-0d929e0d-8682-4295-982b-4bd75a3daa01)\n- [Tips to improve OneDrive sync performance](https:\/\/support.microsoft.com\/en-us\/office\/tips-to-improve-onedrive-sync-performance-63483196-6eeb-405a-8eda-3dbb4f072280)\n- [How to fix 'This file has been archived in OneDrive' error](https:\/\/support.microsoft.com\/en-us\/office\/how-to-fix-this-file-has-been-archived-in-onedrive-error-623b8201-3655-42ac-bb0e-b465ef6da68a)\n- [Fixes or workarounds for recent issues](https:\/\/support.microsoft.com\/en-us\/office\/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b)\n- [Unable to access OneDrive from Insert menu](https:\/\/support.microsoft.com\/en-us\/office\/unable-to-access-onedrive-from-insert-online-picture-or-video-265e1fed-7e61-4a22-b8ff-52c1dccc101d)\n- [OneDrive won't start](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-won-t-start-0c158fa6-0cd8-4373-98c8-9179e24f10f2)\n- [I can't see any OneDrive icons](https:\/\/support.microsoft.com\/en-us\/office\/i-can-t-see-any-onedrive-icons-a377ac56-f885-4854-9763-d6bcdceafcf1)\n- [What do the OneDrive icons mean?](https:\/\/support.microsoft.com\/en-us\/office\/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3)\n- [What do the OneDrive error codes mean?](https:\/\/support.microsoft.com\/en-us\/office\/what-do-the-onedrive-error-codes-mean-f7a68338-e540-4ebf-ad5d-56c5633acded)\n- [Unable to share OneDrive files](https:\/\/support.microsoft.com\/en-us\/office\/unable-to-share-onedrive-files-18755580-24f3-408d-afda-bd8d0f7ed5a2)\n- [Why has my filename changed?](https:\/\/support.microsoft.com\/en-us\/office\/why-has-my-filename-changed-f14307b4-e9ff-4cd9-be79-9524bb323744)\n- [Why do I have two versions of OneDrive on my Mac?](https:\/\/support.microsoft.com\/en-us\/office\/why-do-i-have-two-versions-of-onedrive-on-my-mac-0ca3780e-4920-4ac2-b2ca-73f19fc0dfa0)\n- [Why did I get a message saying files will be erased?](https:\/\/support.microsoft.com\/en-us\/office\/why-did-i-get-a-message-saying-my-files-will-be-erased-5ee83d1a-28da-4d05-a1ca-46a522919e45)\n- [Fix problems uploading on the website](https:\/\/support.microsoft.com\/en-us\/office\/fix-problems-uploading-files-on-the-onedrive-website-9afcc4a0-e344-4bc9-9c9d-59d3e802247e)\n- [Processing changes error](https:\/\/support.microsoft.com\/en-us\/office\/troubleshoot-onedrive-sync-issues-stuck-on-processing-changes-b386b813-9b66-4e47-8c4c-2b45533edccd)\n- [Unable to sync shortcut error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-sync-app-error-unable-to-sync-shortcut-aee9955f-f7de-4be8-bf5e-48375bad9dd3)\n- [Sync pending error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-is-stuck-on-sync-pending-4aad2094-7cf2-4b04-9451-10f16144376c)\n- [You're syncing a different account error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-shows-you-re-syncing-a-different-account-error-88e73727-8b99-40ce-9229-0c5b173953dd)\n- [Can't open file error](https:\/\/support.microsoft.com\/en-us\/office\/troubleshoot-the-can-t-open-file-error-in-onedrive-5fd0e220-a7c3-4f8e-a221-cb579c665bac)\n- [File can't be synced error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-shows-this-file-can-t-be-synced-54f6e0d2-41d3-496a-826e-964e59333d7e)\n- [A newer version of OneDrive is installed error](https:\/\/support.microsoft.com\/en-us\/office\/how-to-fix-a-newer-version-of-onedrive-is-installed-f3d9a1d2-c8c2-426d-9332-dfc8a4af59fa)\n- [Can't sync to an SD card or USB drive](https:\/\/support.microsoft.com\/en-us\/office\/unable-to-sync-onedrive-to-an-sd-card-or-external-usb-drive-3517d42b-60a9-454b-a11c-0276cfaf84fb)\n- [Why am I receiving emails from OneDrive?](https:\/\/support.microsoft.com\/en-us\/office\/why-am-i-receiving-email-notifications-from-onedrive-782db953-c249-4041-976b-10ae59d9719e)\n\n[Copilot](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d)\n\n- [Get started with Copilot](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d)\n- [Summarize your files](https:\/\/support.microsoft.com\/en-us\/office\/summarize-your-files-with-copilot-10dcbe50-467d-4a61-9d5e-c98c77fd33a4)\n- [Compare your files](https:\/\/support.microsoft.com\/en-us\/office\/compare-your-files-with-copilot-in-onedrive-794ab09c-c64a-45f3-bcbe-110a182a1806)\n- [Ask about a topic without opening](https:\/\/support.microsoft.com\/en-us\/topic\/ask-about-a-topic-without-opening-your-files-8ea1bb0d-5ae7-4f81-8cb8-cd755862834b)\n- [Generate audio overviews](https:\/\/support.microsoft.com\/en-us\/topic\/generate-audio-overviews-with-copilot-in-onedrive-e5f2d98f-a53e-4242-aba7-d9b1d69f1089)\n- [Share an AI agent in OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/share-an-ai-agent-in-onedrive-773662a2-c58a-4a6b-b6b2-1be8d2df3db0)\n- [Use context menu to review PDFs](https:\/\/support.microsoft.com\/en-us\/office\/review-pdfs-using-copilot-context-menu-and-ai-actions-2ffbdafc-34e0-4019-8f3a-aceb57e9498b)\n- [Frequently asked questions about Copilot](https:\/\/support.microsoft.com\/en-us\/office\/frequently-asked-questions-about-copilot-in-onedrive-1bd55d10-7c46-417c-ab3d-e9c7be346947)\n\n[Skip to main 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mobile](https:\/\/support.microsoft.com\/en-us\/office\/use-onedrive-on-android-and-ios-devices-2b7a570a-1715-4c16-a545-f268762b4aae)\n- [Upload and save files and folders](https:\/\/support.microsoft.com\/en-us\/office\/upload-and-save-files-and-folders-to-onedrive-a5710114-6aeb-4bf5-a336-dffa7cc0b77a)\n- [Share & collaborate](https:\/\/support.microsoft.com\/en-us\/office\/collaborate-in-microsoft-onedrive-sharing-editing-and-managing-files-d8a2a19a-e306-4ca5-9b00-19b0e96890d6)\n- [Protect files with Personal Vault](https:\/\/support.microsoft.com\/en-us\/office\/protect-your-onedrive-files-in-personal-vault-6540ef37-e9bf-4121-a773-56f98dce78c4)\n- [Add OneDrive as a service](https:\/\/support.microsoft.com\/en-us\/office\/how-to-add-onedrive-as-a-service-3ae78a39-c0de-4c86-8abc-ad519b6de44e)\n- [Reinstall OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/reinstall-onedrive-0660f354-6a69-46eb-b817-7f4e0d7b45b5)\n\n[Back up](https:\/\/support.microsoft.com\/en-us\/office\/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057)\n\n- [Back up your folders](https:\/\/support.microsoft.com\/en-us\/office\/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057)\n- [Sync files and folders](https:\/\/support.microsoft.com\/en-us\/office\/sync-your-computer-s-files-and-folders-with-onedrive-615391c4-2bd3-4aae-a42a-858262e42a49)\n- [Choose which folders to sync](https:\/\/support.microsoft.com\/en-us\/office\/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85)\n- [Pause syncing](https:\/\/support.microsoft.com\/en-us\/office\/how-to-pause-and-resume-onedrive-sync-2152bfa4-a2a5-4d3a-ace8-92912fb4421e)\n- [Backing up playlist files](https:\/\/support.microsoft.com\/en-us\/office\/backing-up-playlist-files-in-your-music-folder-e5dc4db5-bbe1-4b91-8ee9-754d047b35dc)\n- [Stop syncing](https:\/\/support.microsoft.com\/en-us\/office\/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3)\n\n[Manage files](https:\/\/support.microsoft.com\/en-us\/office\/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc)\n\n- [Change views on the OneDrive website](https:\/\/support.microsoft.com\/en-us\/office\/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc)\n- [Delete files or folders in OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/delete-files-or-folders-in-onedrive-21fe345a-e488-4fa7-932b-f053c1bebe8a)\n- [Import other cloud files using OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/import-other-cloud-files-using-onedrive-0e769bf6-934f-46f5-b57e-032d41210343)\n- [Upload photos and files to OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/upload-photos-and-files-to-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586)\n- [Change the location of your OneDrive folder](https:\/\/support.microsoft.com\/en-us\/office\/change-the-location-of-your-onedrive-folder-f386fb81-1461-40a7-be2c-712676b2c4ae)\n- [Download files and folders from OneDrive or SharePoint](https:\/\/support.microsoft.com\/en-us\/office\/download-files-and-folders-from-onedrive-or-sharepoint-5c7397b7-19c7-4893-84fe-d02e8fa5df05)\n- [How do I turn on AutoSave?](https:\/\/support.microsoft.com\/en-us\/office\/turn-on-autosave-in-microsoft-365-apps-dbd19b49-ff3a-48f5-8294-671e33a6712c)\n- [Download files from OneDrive to your device](https:\/\/support.microsoft.com\/en-us\/office\/how-to-download-onedrive-files-to-your-mobile-c81487ff-47e4-480e-98f8-7912f78b5246)\n- [Move files to a new Windows PC using OneDrive](https:\/\/support.microsoft.com\/en-us\/topic\/dummy1-9060-407865ee-9657-4bad-82cb-bff851b10bc8)\n- [Manually upload files or photos with OneDrive for Android](https:\/\/support.microsoft.com\/en-us\/office\/manually-upload-files-or-photos-with-onedrive-for-android-3ced081c-8ea8-40ab-b744-052dffe48590)\n- [Copy, transfer or import files to your personal OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/copy-transfer-or-import-files-to-your-personal-onedrive-7dbda93c-71e6-483f-8914-ad445554cd31)\n- [Ransomware detection and recovering your files](https:\/\/support.microsoft.com\/en-us\/office\/how-to-detect-ransomware-and-recover-files-using-onedrive-0d90ec50-6bfd-40f4-acc7-b8c12c73637f)\n- [Install OneDrive on an external drive](https:\/\/support.microsoft.com\/en-us\/office\/install-onedrive-on-an-external-drive-6307e24b-d7a4-493f-bf43-47345b2c11fe)\n- [Find lost or missing files](https:\/\/support.microsoft.com\/en-us\/topic\/dummy2-9060-02a4bfb1-13f1-4eaf-a3c0-d4256aa31a3e)\n\n[Manage photos](https:\/\/support.microsoft.com\/en-us\/office\/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344)\n\n- [Automatically save photos in Android](https:\/\/support.microsoft.com\/en-us\/office\/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344)\n- [Automatically save photos in iOS](https:\/\/support.microsoft.com\/en-us\/office\/automatically-save-photos-and-videos-with-onedrive-on-ios-74d406bb-71d0-47c0-8ab8-98679fa1b72e)\n- [Organize and find photos](https:\/\/support.microsoft.com\/en-us\/office\/organize-and-find-photos-in-onedrive-6a9b0298-f504-4992-af0e-45e2f270afc9)\n- [Restyle OneDrive images with AI](https:\/\/support.microsoft.com\/en-us\/office\/restyle-onedrive-images-with-ai-b3287719-a944-43ed-927d-04b17e3a188d)\n- [Group photos by people](https:\/\/support.microsoft.com\/en-us\/topic\/group-photos-by-people-in-microsoft-photos-21065f48-c746-48ad-a98a-cbe4631631bc)\n- [Samsung Gallery](https:\/\/support.microsoft.com\/en-us\/office\/using-samsung-gallery-with-onedrive-99c4e77b-8e63-4ddc-aede-19f81acee1a3)\n- [HEIF and HEVC files in OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/upload-heif-and-hevc-photos-and-videos-to-onedrive-96d137f5-369b-4d99-9db8-523c736da425)\n\n[Sharing](https:\/\/support.microsoft.com\/en-us\/office\/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07)\n\n- [Share files and folders](https:\/\/support.microsoft.com\/en-us\/office\/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07)\n- [Share files in Android](https:\/\/support.microsoft.com\/en-us\/office\/share-files-in-onedrive-for-android-69147161-d132-4170-ad63-7d241fa8e6dc)\n- [Share files in iOS](https:\/\/support.microsoft.com\/en-us\/office\/share-files-in-onedrive-for-ios-0c0d26da-0e83-4ea0-981b-9802c8cc1bf3)\n- [Stop sharing or change permissions](https:\/\/support.microsoft.com\/en-us\/topic\/dummy3-9060-582a384e-06f4-46ea-babd-4f818816dabf)\n- [Add shortcuts to shared folders](https:\/\/support.microsoft.com\/en-us\/office\/add-shortcuts-to-shared-folders-in-onedrive-d66b1347-99b7-4470-9360-ffc048d35a33)\n- [See files you shared](https:\/\/support.microsoft.com\/en-us\/office\/see-files-you-shared-in-onedrive-6b67b82b-9c5c-4348-ab10-fd5b0d8df76c)\n- [See files shared with you](https:\/\/support.microsoft.com\/en-us\/office\/see-files-shared-with-you-in-onedrive-2c14e8e6-4e52-4c61-9778-7155d33534a1)\n- [Share with family or Outlook groups](https:\/\/support.microsoft.com\/en-us\/office\/share-files-and-photos-with-family-or-outlook-groups-6de64adc-daae-4e25-a632-2bb020cec87f)\n\n[Restore](https:\/\/support.microsoft.com\/en-us\/office\/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6)\n\n- [Restore files](https:\/\/support.microsoft.com\/en-us\/office\/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6)\n- [Restore entire OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15)\n- [Restore deleted files or folders](https:\/\/support.microsoft.com\/en-us\/office\/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f)\n- [Restore a previous version of a file](https:\/\/support.microsoft.com\/en-us\/office\/restore-a-previous-version-of-a-file-stored-in-onedrive-159cad6d-d76e-4981-88ef-de6e96c93893)\n- [Delete or restore files from on Android or iOS](https:\/\/support.microsoft.com\/en-us\/office\/delete-or-restore-files-from-your-onedrive-recycle-bin-in-android-ios-or-windows-mobile-9656a348-afc3-45de-92f0-a66dc1c09eb5)\n\n[Storage](https:\/\/support.microsoft.com\/en-us\/office\/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426)\n\n- [What is Microsoft cloud storage?](https:\/\/support.microsoft.com\/en-us\/office\/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426)\n- [Microsoft storage quotas](https:\/\/support.microsoft.com\/en-us\/office\/microsoft-storage-quotas-8f2f9d72-04d1-4223-a5ae-c2fdd26dd770)\n- [My OneDrive says it's full](https:\/\/support.microsoft.com\/en-us\/office\/my-onedrive-says-it-s-full-f0a8a922-d971-497e-b0c6-7b9a47c617c0)\n- [Save disk space in Windows](https:\/\/support.microsoft.com\/en-us\/office\/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e)\n- [Save disk space on macOS](https:\/\/support.microsoft.com\/en-us\/office\/save-disk-space-with-onedrive-files-on-demand-for-mac-529f6d53-e572-4922-a585-e7a318c135f0)\n- [Clean up space on your Android device](https:\/\/support.microsoft.com\/en-us\/office\/clean-up-space-on-your-android-device-with-onedrive-cabb88ce-2859-4e2c-9436-a7d92f29c97e)\n- [Manage your work or school storage](https:\/\/support.microsoft.com\/en-us\/office\/manage-your-onedrive-for-work-or-school-storage-31519161-059c-4764-b6f8-f5cd29f7fe68)\n- [Microsoft storage FAQs](https:\/\/support.microsoft.com\/en-us\/office\/microsoft-storage-faqs-8fca6272-3427-4cce-a437-2c5ed84550a9)\n\n[Account](https:\/\/support.microsoft.com\/en-us\/office\/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2)\n\n- [Add an account](https:\/\/support.microsoft.com\/en-us\/office\/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2)\n- [What is OneDrive for work or school?](https:\/\/support.microsoft.com\/en-us\/office\/what-is-onedrive-for-work-or-school-187f90af-056f-47c0-9656-cc0ddca7fdc2)\n- [OneDrive account frozen?](https:\/\/support.microsoft.com\/en-us\/office\/what-does-it-mean-when-your-onedrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6)\n- [Reactivate a blocked account](https:\/\/support.microsoft.com\/en-us\/office\/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6)\n- [Remove an account](https:\/\/support.microsoft.com\/en-us\/office\/how-to-remove-an-account-in-onedrive-72699268-9e64-45bd-b723-9a19f4512fd1)\n- [Close your account](https:\/\/support.microsoft.com\/en-us\/topic\/c43193a2-c320-4c7c-a316-337df13e9965)\n- [Can't sign in](https:\/\/support.microsoft.com\/en-us\/topic\/dummy4-9060-0a957191-338c-4a4e-8308-9fb4646471ea)\n- [Turn off, disable, or uninstall OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0)\n\n[Troubleshoot](https:\/\/support.microsoft.com\/en-us\/office\/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2)\n\n- [Fix OneDrive sync problems](https:\/\/support.microsoft.com\/en-us\/office\/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2)\n- [Unlink and re-link OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea)\n- [Reset OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c)\n- [Can't sign in](https:\/\/support.microsoft.com\/en-us\/office\/can-t-sign-in-to-onedrive-3f99e6e3-042e-49a3-897a-8b7fb0fb8477)\n- [Find lost or missing files](https:\/\/support.microsoft.com\/en-us\/office\/find-lost-or-missing-files-in-onedrive-0d929e0d-8682-4295-982b-4bd75a3daa01)\n- [Tips to improve OneDrive sync performance](https:\/\/support.microsoft.com\/en-us\/office\/tips-to-improve-onedrive-sync-performance-63483196-6eeb-405a-8eda-3dbb4f072280)\n- [How to fix 'This file has been archived in OneDrive' error](https:\/\/support.microsoft.com\/en-us\/office\/how-to-fix-this-file-has-been-archived-in-onedrive-error-623b8201-3655-42ac-bb0e-b465ef6da68a)\n- [Fixes or workarounds for recent issues](https:\/\/support.microsoft.com\/en-us\/office\/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b)\n- [Unable to access OneDrive from Insert menu](https:\/\/support.microsoft.com\/en-us\/office\/unable-to-access-onedrive-from-insert-online-picture-or-video-265e1fed-7e61-4a22-b8ff-52c1dccc101d)\n- [OneDrive won't start](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-won-t-start-0c158fa6-0cd8-4373-98c8-9179e24f10f2)\n- [I can't see any OneDrive icons](https:\/\/support.microsoft.com\/en-us\/office\/i-can-t-see-any-onedrive-icons-a377ac56-f885-4854-9763-d6bcdceafcf1)\n- [What do the OneDrive icons mean?](https:\/\/support.microsoft.com\/en-us\/office\/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3)\n- [What do the OneDrive error codes mean?](https:\/\/support.microsoft.com\/en-us\/office\/what-do-the-onedrive-error-codes-mean-f7a68338-e540-4ebf-ad5d-56c5633acded)\n- [Unable to share OneDrive files](https:\/\/support.microsoft.com\/en-us\/office\/unable-to-share-onedrive-files-18755580-24f3-408d-afda-bd8d0f7ed5a2)\n- [Why has my filename changed?](https:\/\/support.microsoft.com\/en-us\/office\/why-has-my-filename-changed-f14307b4-e9ff-4cd9-be79-9524bb323744)\n- [Why do I have two versions of OneDrive on my Mac?](https:\/\/support.microsoft.com\/en-us\/office\/why-do-i-have-two-versions-of-onedrive-on-my-mac-0ca3780e-4920-4ac2-b2ca-73f19fc0dfa0)\n- [Why did I get a message saying files will be erased?](https:\/\/support.microsoft.com\/en-us\/office\/why-did-i-get-a-message-saying-my-files-will-be-erased-5ee83d1a-28da-4d05-a1ca-46a522919e45)\n- [Fix problems uploading on the website](https:\/\/support.microsoft.com\/en-us\/office\/fix-problems-uploading-files-on-the-onedrive-website-9afcc4a0-e344-4bc9-9c9d-59d3e802247e)\n- [Processing changes error](https:\/\/support.microsoft.com\/en-us\/office\/troubleshoot-onedrive-sync-issues-stuck-on-processing-changes-b386b813-9b66-4e47-8c4c-2b45533edccd)\n- [Unable to sync shortcut error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-sync-app-error-unable-to-sync-shortcut-aee9955f-f7de-4be8-bf5e-48375bad9dd3)\n- [Sync pending error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-is-stuck-on-sync-pending-4aad2094-7cf2-4b04-9451-10f16144376c)\n- [You're syncing a different account error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-shows-you-re-syncing-a-different-account-error-88e73727-8b99-40ce-9229-0c5b173953dd)\n- [Can't open file error](https:\/\/support.microsoft.com\/en-us\/office\/troubleshoot-the-can-t-open-file-error-in-onedrive-5fd0e220-a7c3-4f8e-a221-cb579c665bac)\n- [File can't be synced error](https:\/\/support.microsoft.com\/en-us\/office\/onedrive-shows-this-file-can-t-be-synced-54f6e0d2-41d3-496a-826e-964e59333d7e)\n- [A newer version of OneDrive is installed error](https:\/\/support.microsoft.com\/en-us\/office\/how-to-fix-a-newer-version-of-onedrive-is-installed-f3d9a1d2-c8c2-426d-9332-dfc8a4af59fa)\n- [Can't sync to an SD card or USB drive](https:\/\/support.microsoft.com\/en-us\/office\/unable-to-sync-onedrive-to-an-sd-card-or-external-usb-drive-3517d42b-60a9-454b-a11c-0276cfaf84fb)\n- [Why am I receiving emails from OneDrive?](https:\/\/support.microsoft.com\/en-us\/office\/why-am-i-receiving-email-notifications-from-onedrive-782db953-c249-4041-976b-10ae59d9719e)\n\n[Copilot](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d)\n\n- [Get started with Copilot](https:\/\/support.microsoft.com\/en-us\/office\/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d)\n- [Summarize your files](https:\/\/support.microsoft.com\/en-us\/office\/summarize-your-files-with-copilot-10dcbe50-467d-4a61-9d5e-c98c77fd33a4)\n- [Compare your files](https:\/\/support.microsoft.com\/en-us\/office\/compare-your-files-with-copilot-in-onedrive-794ab09c-c64a-45f3-bcbe-110a182a1806)\n- [Ask about a topic without opening](https:\/\/support.microsoft.com\/en-us\/topic\/ask-about-a-topic-without-opening-your-files-8ea1bb0d-5ae7-4f81-8cb8-cd755862834b)\n- [Generate audio overviews](https:\/\/support.microsoft.com\/en-us\/topic\/generate-audio-overviews-with-copilot-in-onedrive-e5f2d98f-a53e-4242-aba7-d9b1d69f1089)\n- [Share an AI agent in OneDrive](https:\/\/support.microsoft.com\/en-us\/office\/share-an-ai-agent-in-onedrive-773662a2-c58a-4a6b-b6b2-1be8d2df3db0)\n- [Use context menu to review PDFs](https:\/\/support.microsoft.com\/en-us\/office\/review-pdfs-using-copilot-context-menu-and-ai-actions-2ffbdafc-34e0-4019-8f3a-aceb57e9498b)\n- [Frequently asked questions about Copilot](https:\/\/support.microsoft.com\/en-us\/office\/frequently-asked-questions-about-copilot-in-onedrive-1bd55d10-7c46-417c-ab3d-e9c7be346947)\n\n[OneDrive](https:\/\/support.microsoft.com\/en-us\/onedrive)\n\n[Troubleshoot](https:\/\/support.microsoft.com\/en-us\/office\/Troubleshoot-issues-with-OneDrive-3db87243-ed3b-46f5-ace6-518db68429b1)\n\n[Troubleshoot](https:\/\/support.microsoft.com\/en-us\/office\/Troubleshoot-issues-with-OneDrive-3db87243-ed3b-46f5-ace6-518db68429b1)\n\nReset OneDrive\n# Reset OneDrive\nResetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.\n\n**Important:** You won't lose files or data by resetting OneDrive on your computer. Resetting OneDrive only disconnects all your sync connections (including personal and work or school).\n\nWindows\n\nMac\n\nAndroid\n\niOS\n\nFollow the steps below to reset your OneDrive app\n\n|   |   |\n|---|---|\n| 1\\. On your computer keyboard, press the **Windows** key  and **R** at the same time to open the Run dialog box. | ![Icon showing Windows key plus the letter R](https:\/\/support.microsoft.com\/images\/en-us\/6aaf544d-1e74-40f0-bbeb-71bb73850f73) |\n| 2\\. Copy or type wsreset.exe into the box then select **OK**. **Note:** A blank Command Prompt window will open and close briefly, then the Microsoft Store app will open. You can ignore these and close any unwanted windows. | ![Icon showing a Run dialog with reset commands](https:\/\/support.microsoft.com\/images\/en-us\/cc969672-f9e8-43a2-b6b6-9f5d6fd6c6f0) |\n| If OneDrive is still not syncing, let's continue with resetting the OneDrive sync app. |   |\n| 3\\. Press the **Windows** key  and **R** again. | ![Icon showing Windows key plus the letter R](https:\/\/support.microsoft.com\/images\/en-us\/ee1172ac-84e3-4a2a-9864-5f1af241031a) |\n| 4\\. This time copy the text below and paste it into the dialog window, then press **OK**.  %localappdata%\\\\Microsoft\\\\OneDrive\\\\onedrive.exe \/reset | ![Icon showing a Run dialog with reset commands](https:\/\/support.microsoft.com\/images\/en-us\/e12809ab-cf44-4525-9232-fb6207e21c0a) |\n| 5\\. If you see a \"Windows cannot find...\" message, copy and paste the text below instead, then press **OK**.  C:\\\\Program Files\\\\Microsoft OneDrive\\\\onedrive.exe \/reset | ![Run dialog command](https:\/\/support.microsoft.com\/images\/en-us\/372410d0-1932-43ce-8a2f-5ffb97aa6c10) |\n| 6\\. If you still see a \"Windows cannot find...\" message, copy and paste the text below instead, then press **OK**.  C:\\\\Program Files (x86)\\\\Microsoft OneDrive\\\\onedrive.exe \/reset **Note:** If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https:\/\/support.microsoft.com\/en-us\/office\/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?). | ![Icon showing a Run dialog with reset commands](https:\/\/support.microsoft.com\/images\/en-us\/dfca4057-7df8-484f-ad9d-e575e206637e) |\n| 7\\. Manually restart OneDrive by going to **Start** , type **OneDrive** in the search box, and then click on the **OneDrive** desktop app. | ![Icon showing the Windows Start menu](https:\/\/support.microsoft.com\/images\/en-us\/50d572d7-5a19-42af-a331-0d58076fe9b3) |\n\n**Notes:**\n\n- If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https:\/\/support.microsoft.com\/en-us\/office\/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?).\n- If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. You will need to complete this for your personal OneDrive and OneDrive for work or school accounts. Read [Choose which OneDrive folders to sync to your computer](https:\/\/support.microsoft.com\/en-us\/office\/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) for more information.\n\n### To reset the OneDrive store app in Windows\n**Tip:** If you're not sure which OneDrive app you have, read [Which OneDrive app do I have?](https:\/\/support.microsoft.com\/en-us\/office\/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?)\n\n1. Press **Start**  and enter apps:onedrive\n2. Select **App settings**\n3. Scroll down the list and select **Reset**.\n\n### What does resetting OneDrive do?\nDuring a reset, OneDrive does the following:\n\n- Deletes the DAT file.\n- Stores the application logs in the registry.\n- Stores the settings on the disk.\n\nWhen OneDrive restarts, it checks with the registry to confirm the reset has taken place and then loads the settings and re-builds the DAT file.\n\nYou won't lose any data by resetting OneDrive.\n\n### To reset OneDrive on a Mac\n1. Select the OneDrive cloud icon in the top tray, then select **Preferences** \\> **Pause** \\> **Quit OneDrive**.\n2. Find **OneDrive** in your **Applications** folder.\n3. Control-click **OneDrive** and select **Show Package Contents**.\n4. Navigate to the **Contents** \\> **Resources** folder.\n5. Double-click **ResetOneDriveApp.command** (or **ResetOneDriveAppStandalone.command**, if you're using the standalone app).\n6. Start OneDrive and finish the setup process.\n   **Notes:**\n   \n   - When choosing location, remember to select the previous OneDrive syncing location. This means your files won't be downloaded again if they haven't changed.\n   - If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read [Choose which OneDrive folders to sync to your computer](https:\/\/support.microsoft.com\/en-us\/office\/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) for more information.\n   - You will need to complete this for your personal OneDrive and OneDrive for work or school.\n   - Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. In that case, drag your old app to the Trash and then [install the latest OneDrive app](https:\/\/go.microsoft.com\/fwlink\/?linkid=823060).\n\n### To reset OneDrive on Android\nThe best way to reset the app it to uninstall and reinstall it.\n\n1. Open **Settings**.\n2. Select **Applications**.\n3. Tap **Manage Applications**.\n4. Find and tap **OneDrive**.\n5. Tap **Force Stop** and then tap **Clear data** and **Clear cache**.\n6. Once completed, uninstall the app.\n7. Reinstall the app from [Google Play](https:\/\/go.microsoft.com\/fwlink\/p\/?LinkId=259455).\n\n### To reset OneDrive on iOS\nIf you have issues with the app syncing your files or camera roll to OneDrive, you can reset it.\n\n1. Go to **Profile** \\> **Settings** \\> **Account** (and if you have more than one set up, select the account to reset)\n2. Select **Reset**.\n\nIf you still have issues, uninstall and reinstall the app.\n\n1. Uninstall the **OneDrive app** by pressing and holding the OneDrive app icon. Tap the 'X' in the corner and then accept the confirmation message to delete it.\n2. Perform a \"soft reset\" by pressing and holding both the **Sleep\/Wake** and **Home** buttons simultaneously for at least 10 seconds until you see the Apple logo. You can let go of both buttons after the Apple logo appears.\n3. Reinstall the OneDrive app from the [App Store](https:\/\/go.microsoft.com\/fwlink\/p\/?LinkId=232802).\n\n## Need more help?\n|   |   |   |\n|---|---|---|\n| ![Contact support icon ](https:\/\/support.microsoft.com\/images\/en-us\/7bcca9c4-ee56-4401-830f-21302deb31ca) | **Contact Support**  For help with your Microsoft account and subscriptions, visit [Account & Billing Help](https:\/\/go.microsoft.com\/fwlink\/?linkid=2181304). For technical support, go to [Contact Microsoft Support](https:\/\/go.microsoft.com\/fwlink\/?linkid=2181303), enter your problem and select **Get Help**. If you still need help, select **Contact Support** to be routed to the best support option. |   |\n| ![Work or school badge](https:\/\/support.microsoft.com\/images\/en-us\/42699485-243a-4409-8b5b-7b8214ac5311) | **Admins**  Admins should view [Help for OneDrive Admins](https:\/\/go.microsoft.com\/fwlink\/?linkid=2181273), the [OneDrive Tech Community](https:\/\/go.microsoft.com\/fwlink\/?linkid=2181155) or contact [Microsoft 365 for business support](https:\/\/go.microsoft.com\/fwlink\/?linkid=2181274). |   |\n\n[![Facebook](https:\/\/support.microsoft.com\/images\/Facebook-GrayScale.png)](https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Freset-onedrive-34701e00-bf7b-42db-b960-84905399050c \"Share on 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OneDrive will perform a full sync after the reset.\n\n**Important:** You won't lose files or data by resetting OneDrive on your computer. Resetting OneDrive only disconnects all your sync connections (including personal and work or school).\n\nFollow the steps below to reset your OneDrive app\n\n|   |   |\n|---|---|\n| 1\\. On your computer keyboard, press the **Windows** key  and **R** at the same time to open the Run dialog box. | ![Icon showing Windows key plus the letter R](https:\/\/support.microsoft.com\/images\/en-us\/6aaf544d-1e74-40f0-bbeb-71bb73850f73) |\n| 2\\. Copy or type wsreset.exe into the box then select **OK**. **Note:** A blank Command Prompt window will open and close briefly, then the Microsoft Store app will open. You can ignore these and close any unwanted windows. | ![Icon showing a Run dialog with reset commands](https:\/\/support.microsoft.com\/images\/en-us\/cc969672-f9e8-43a2-b6b6-9f5d6fd6c6f0) |\n| If OneDrive is still not syncing, let's continue with resetting the OneDrive sync app. |   |\n| 3\\. Press the **Windows** key  and **R** again. | ![Icon showing Windows key plus the letter R](https:\/\/support.microsoft.com\/images\/en-us\/ee1172ac-84e3-4a2a-9864-5f1af241031a) |\n| 4\\. This time copy the text below and paste it into the dialog window, then press **OK**. %localappdata%\\\\Microsoft\\\\OneDrive\\\\onedrive.exe \/reset | ![Icon showing a Run dialog with reset commands](https:\/\/support.microsoft.com\/images\/en-us\/e12809ab-cf44-4525-9232-fb6207e21c0a) |\n| 5\\. If you see a \"Windows cannot find...\" message, copy and paste the text below instead, then press **OK**. C:\\\\Program Files\\\\Microsoft OneDrive\\\\onedrive.exe \/reset | ![Run dialog command](https:\/\/support.microsoft.com\/images\/en-us\/372410d0-1932-43ce-8a2f-5ffb97aa6c10) |\n| 6\\. If you still see a \"Windows cannot find...\" message, copy and paste the text below instead, then press **OK**. C:\\\\Program Files (x86)\\\\Microsoft OneDrive\\\\onedrive.exe \/reset **Note:** If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https:\/\/support.microsoft.com\/en-us\/office\/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?). | ![Icon showing a Run dialog with reset commands](https:\/\/support.microsoft.com\/images\/en-us\/dfca4057-7df8-484f-ad9d-e575e206637e) |\n| 7\\. Manually restart OneDrive by going to **Start** , type **OneDrive** in the search box, and then click on the **OneDrive** desktop app. | ![Icon showing the Windows Start menu](https:\/\/support.microsoft.com\/images\/en-us\/50d572d7-5a19-42af-a331-0d58076fe9b3) |\n\n**Notes:**\n\n- If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https:\/\/support.microsoft.com\/en-us\/office\/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?).\n- If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. You will need to complete this for your personal OneDrive and OneDrive for work or school accounts. Read [Choose which OneDrive folders to sync to your computer](https:\/\/support.microsoft.com\/en-us\/office\/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) for more information.\n\n###\n1. Press **Start**  and enter apps:onedrive\n2. Select **App settings**\n3. Scroll down the list and select **Reset**.\n\n###\nDuring a reset, OneDrive does the following:\n\n- Deletes the DAT file.\n- Stores the application logs in the registry.\n- Stores the settings on the disk.\n\nWhen OneDrive restarts, it checks with the registry to confirm the reset has taken place and then loads the settings and re-builds the DAT file.\n\nYou won't lose any data by resetting OneDrive.\n## Need more help?\n\n### Need more help?\n### Want more options?\nExplore subscription benefits, browse training courses, learn how to secure your device, and more.","meta_canonical":null}

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Property	Value
URL	https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c
Last Crawled	2026-04-18 06:26:15 (14 hours ago)
First Indexed	2020-06-10 23:44:58 (5 years ago)
HTTP Status Code	200
Meta Title	Reset OneDrive - Microsoft Support
Meta Description	Resetting Microsoft OneDrive can sometimes resolve sync issues. Follow the steps to reset your OneDrive.
Meta Canonical	null
Boilerpipe Text	Reset OneDrive Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Important: You won't lose files or data by resetting OneDrive on your computer. Resetting OneDrive only disconnects all your sync connections (including personal and work or school). Follow the steps below to reset your OneDrive app 1. On your computer keyboard, press the Windows key and R at the same time to open the Run dialog box. 2. Copy or type wsreset.exe into the box then select OK . Note: A blank Command Prompt window will open and close briefly, then the Microsoft Store app will open. You can ignore these and close any unwanted windows. If OneDrive is still not syncing, let's continue with resetting the OneDrive sync app. 3. Press the Windows key and R again. 4. This time copy the text below and paste it into the dialog window, then press OK . %localappdata%\Microsoft\OneDrive\onedrive.exe /reset 5. If you see a "Windows cannot find..." message, copy and paste the text below instead, then press OK . C:\Program Files\Microsoft OneDrive\onedrive.exe /reset 6. If you still see a "Windows cannot find..." message, copy and paste the text below instead, then press OK . C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset Note: If none of these steps work, you do not have the OneDrive sync app installed. Learn more . 7. Manually restart OneDrive by going to Start , type OneDrive in the search box, and then click on the OneDrive desktop app. Notes: If none of these steps work, you do not have the OneDrive sync app installed. Learn more . If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. You will need to complete this for your personal OneDrive and OneDrive for work or school accounts. Read Choose which OneDrive folders to sync to your computer for more information. Press Start and enter apps:onedrive Select App settings Scroll down the list and select Reset . During a reset, OneDrive does the following: Deletes the DAT file. Stores the application logs in the registry. Stores the settings on the disk. When OneDrive restarts, it checks with the registry to confirm the reset has taken place and then loads the settings and re-builds the DAT file. You won't lose any data by resetting OneDrive. Need more help? Need more help? Want more options? Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Markdown	Related topics [×]() OneDrive [Get started](https://support.microsoft.com/en-us/office/download-onedrive-579d71c9-fbdd-4d6a-80ba-d0fac3920aac) - [Download OneDrive](https://support.microsoft.com/en-us/office/download-onedrive-579d71c9-fbdd-4d6a-80ba-d0fac3920aac) - [OneDrive on your mobile](https://support.microsoft.com/en-us/office/use-onedrive-on-android-and-ios-devices-2b7a570a-1715-4c16-a545-f268762b4aae) - [Upload and save files and folders](https://support.microsoft.com/en-us/office/upload-and-save-files-and-folders-to-onedrive-a5710114-6aeb-4bf5-a336-dffa7cc0b77a) - [Share & collaborate](https://support.microsoft.com/en-us/office/collaborate-in-microsoft-onedrive-sharing-editing-and-managing-files-d8a2a19a-e306-4ca5-9b00-19b0e96890d6) - [Protect files with Personal Vault](https://support.microsoft.com/en-us/office/protect-your-onedrive-files-in-personal-vault-6540ef37-e9bf-4121-a773-56f98dce78c4) - [Add OneDrive as a service](https://support.microsoft.com/en-us/office/how-to-add-onedrive-as-a-service-3ae78a39-c0de-4c86-8abc-ad519b6de44e) - [Reinstall OneDrive](https://support.microsoft.com/en-us/office/reinstall-onedrive-0660f354-6a69-46eb-b817-7f4e0d7b45b5) [Back up](https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057) - [Back up your folders](https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057) - [Sync files and folders](https://support.microsoft.com/en-us/office/sync-your-computer-s-files-and-folders-with-onedrive-615391c4-2bd3-4aae-a42a-858262e42a49) - [Choose which folders to sync](https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) - [Pause syncing](https://support.microsoft.com/en-us/office/how-to-pause-and-resume-onedrive-sync-2152bfa4-a2a5-4d3a-ace8-92912fb4421e) - [Backing up playlist files](https://support.microsoft.com/en-us/office/backing-up-playlist-files-in-your-music-folder-e5dc4db5-bbe1-4b91-8ee9-754d047b35dc) - [Stop syncing](https://support.microsoft.com/en-us/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3) [Manage files](https://support.microsoft.com/en-us/office/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc) - [Change views on the OneDrive website](https://support.microsoft.com/en-us/office/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc) - [Delete files or folders in OneDrive](https://support.microsoft.com/en-us/office/delete-files-or-folders-in-onedrive-21fe345a-e488-4fa7-932b-f053c1bebe8a) - [Import other cloud files using OneDrive](https://support.microsoft.com/en-us/office/import-other-cloud-files-using-onedrive-0e769bf6-934f-46f5-b57e-032d41210343) - [Upload photos and files to OneDrive](https://support.microsoft.com/en-us/office/upload-photos-and-files-to-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586) - [Change the location of your OneDrive folder](https://support.microsoft.com/en-us/office/change-the-location-of-your-onedrive-folder-f386fb81-1461-40a7-be2c-712676b2c4ae) - 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[Ransomware detection and recovering your files](https://support.microsoft.com/en-us/office/how-to-detect-ransomware-and-recover-files-using-onedrive-0d90ec50-6bfd-40f4-acc7-b8c12c73637f) - [Install OneDrive on an external drive](https://support.microsoft.com/en-us/office/install-onedrive-on-an-external-drive-6307e24b-d7a4-493f-bf43-47345b2c11fe) - [Find lost or missing files](https://support.microsoft.com/en-us/topic/dummy2-9060-02a4bfb1-13f1-4eaf-a3c0-d4256aa31a3e) [Manage photos](https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344) - [Automatically save photos in Android](https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344) - [Automatically save photos in iOS](https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-on-ios-74d406bb-71d0-47c0-8ab8-98679fa1b72e) - [Organize and find photos](https://support.microsoft.com/en-us/office/organize-and-find-photos-in-onedrive-6a9b0298-f504-4992-af0e-45e2f270afc9) - [Restyle OneDrive images with AI](https://support.microsoft.com/en-us/office/restyle-onedrive-images-with-ai-b3287719-a944-43ed-927d-04b17e3a188d) - [Group photos by people](https://support.microsoft.com/en-us/topic/group-photos-by-people-in-microsoft-photos-21065f48-c746-48ad-a98a-cbe4631631bc) - [Samsung Gallery](https://support.microsoft.com/en-us/office/using-samsung-gallery-with-onedrive-99c4e77b-8e63-4ddc-aede-19f81acee1a3) - [HEIF and HEVC files in OneDrive](https://support.microsoft.com/en-us/office/upload-heif-and-hevc-photos-and-videos-to-onedrive-96d137f5-369b-4d99-9db8-523c736da425) [Sharing](https://support.microsoft.com/en-us/office/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07) - [Share files and folders](https://support.microsoft.com/en-us/office/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07) - [Share files in Android](https://support.microsoft.com/en-us/office/share-files-in-onedrive-for-android-69147161-d132-4170-ad63-7d241fa8e6dc) - [Share files in iOS](https://support.microsoft.com/en-us/office/share-files-in-onedrive-for-ios-0c0d26da-0e83-4ea0-981b-9802c8cc1bf3) - [Stop sharing or change permissions](https://support.microsoft.com/en-us/topic/dummy3-9060-582a384e-06f4-46ea-babd-4f818816dabf) - [Add shortcuts to shared folders](https://support.microsoft.com/en-us/office/add-shortcuts-to-shared-folders-in-onedrive-d66b1347-99b7-4470-9360-ffc048d35a33) - [See files you shared](https://support.microsoft.com/en-us/office/see-files-you-shared-in-onedrive-6b67b82b-9c5c-4348-ab10-fd5b0d8df76c) - [See files shared with you](https://support.microsoft.com/en-us/office/see-files-shared-with-you-in-onedrive-2c14e8e6-4e52-4c61-9778-7155d33534a1) - [Share with family or Outlook groups](https://support.microsoft.com/en-us/office/share-files-and-photos-with-family-or-outlook-groups-6de64adc-daae-4e25-a632-2bb020cec87f) [Restore](https://support.microsoft.com/en-us/office/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6) - [Restore files](https://support.microsoft.com/en-us/office/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6) - [Restore entire OneDrive](https://support.microsoft.com/en-us/office/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15) - [Restore deleted files or folders](https://support.microsoft.com/en-us/office/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f) - [Restore a previous version of a file](https://support.microsoft.com/en-us/office/restore-a-previous-version-of-a-file-stored-in-onedrive-159cad6d-d76e-4981-88ef-de6e96c93893) - [Delete or restore files from on Android or iOS](https://support.microsoft.com/en-us/office/delete-or-restore-files-from-your-onedrive-recycle-bin-in-android-ios-or-windows-mobile-9656a348-afc3-45de-92f0-a66dc1c09eb5) [Storage](https://support.microsoft.com/en-us/office/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426) - [What is Microsoft cloud storage?](https://support.microsoft.com/en-us/office/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426) - [Microsoft storage quotas](https://support.microsoft.com/en-us/office/microsoft-storage-quotas-8f2f9d72-04d1-4223-a5ae-c2fdd26dd770) - [My OneDrive says it's full](https://support.microsoft.com/en-us/office/my-onedrive-says-it-s-full-f0a8a922-d971-497e-b0c6-7b9a47c617c0) - [Save disk space in Windows](https://support.microsoft.com/en-us/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e) - [Save disk space on macOS](https://support.microsoft.com/en-us/office/save-disk-space-with-onedrive-files-on-demand-for-mac-529f6d53-e572-4922-a585-e7a318c135f0) - [Clean up space on your Android device](https://support.microsoft.com/en-us/office/clean-up-space-on-your-android-device-with-onedrive-cabb88ce-2859-4e2c-9436-a7d92f29c97e) - [Manage your work or school storage](https://support.microsoft.com/en-us/office/manage-your-onedrive-for-work-or-school-storage-31519161-059c-4764-b6f8-f5cd29f7fe68) - [Microsoft storage FAQs](https://support.microsoft.com/en-us/office/microsoft-storage-faqs-8fca6272-3427-4cce-a437-2c5ed84550a9) [Account](https://support.microsoft.com/en-us/office/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2) - [Add an account](https://support.microsoft.com/en-us/office/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2) - [What is OneDrive for work or school?](https://support.microsoft.com/en-us/office/what-is-onedrive-for-work-or-school-187f90af-056f-47c0-9656-cc0ddca7fdc2) - [OneDrive account frozen?](https://support.microsoft.com/en-us/office/what-does-it-mean-when-your-onedrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6) - [Reactivate a blocked account](https://support.microsoft.com/en-us/office/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6) - [Remove an account](https://support.microsoft.com/en-us/office/how-to-remove-an-account-in-onedrive-72699268-9e64-45bd-b723-9a19f4512fd1) - [Close your account](https://support.microsoft.com/en-us/topic/c43193a2-c320-4c7c-a316-337df13e9965) - [Can't sign in](https://support.microsoft.com/en-us/topic/dummy4-9060-0a957191-338c-4a4e-8308-9fb4646471ea) - [Turn off, disable, or uninstall OneDrive](https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0) [Troubleshoot](https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2) - [Fix OneDrive sync problems](https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2) - [Unlink and re-link OneDrive](https://support.microsoft.com/en-us/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea) - [Reset OneDrive](https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c) - [Can't sign in](https://support.microsoft.com/en-us/office/can-t-sign-in-to-onedrive-3f99e6e3-042e-49a3-897a-8b7fb0fb8477) - [Find lost or missing files](https://support.microsoft.com/en-us/office/find-lost-or-missing-files-in-onedrive-0d929e0d-8682-4295-982b-4bd75a3daa01) - [Tips to improve OneDrive sync performance](https://support.microsoft.com/en-us/office/tips-to-improve-onedrive-sync-performance-63483196-6eeb-405a-8eda-3dbb4f072280) - [How to fix 'This file has been archived in OneDrive' error](https://support.microsoft.com/en-us/office/how-to-fix-this-file-has-been-archived-in-onedrive-error-623b8201-3655-42ac-bb0e-b465ef6da68a) - [Fixes or workarounds for recent issues](https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b) - [Unable to access OneDrive from Insert menu](https://support.microsoft.com/en-us/office/unable-to-access-onedrive-from-insert-online-picture-or-video-265e1fed-7e61-4a22-b8ff-52c1dccc101d) - [OneDrive won't start](https://support.microsoft.com/en-us/office/onedrive-won-t-start-0c158fa6-0cd8-4373-98c8-9179e24f10f2) - [I can't see any OneDrive icons](https://support.microsoft.com/en-us/office/i-can-t-see-any-onedrive-icons-a377ac56-f885-4854-9763-d6bcdceafcf1) - [What do the OneDrive icons mean?](https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3) - [What do the OneDrive error codes mean?](https://support.microsoft.com/en-us/office/what-do-the-onedrive-error-codes-mean-f7a68338-e540-4ebf-ad5d-56c5633acded) - [Unable to share OneDrive files](https://support.microsoft.com/en-us/office/unable-to-share-onedrive-files-18755580-24f3-408d-afda-bd8d0f7ed5a2) - [Why has my filename changed?](https://support.microsoft.com/en-us/office/why-has-my-filename-changed-f14307b4-e9ff-4cd9-be79-9524bb323744) - [Why do I have two versions of OneDrive on my Mac?](https://support.microsoft.com/en-us/office/why-do-i-have-two-versions-of-onedrive-on-my-mac-0ca3780e-4920-4ac2-b2ca-73f19fc0dfa0) - [Why did I get a message saying files will be erased?](https://support.microsoft.com/en-us/office/why-did-i-get-a-message-saying-my-files-will-be-erased-5ee83d1a-28da-4d05-a1ca-46a522919e45) - [Fix problems uploading on the website](https://support.microsoft.com/en-us/office/fix-problems-uploading-files-on-the-onedrive-website-9afcc4a0-e344-4bc9-9c9d-59d3e802247e) - [Processing changes error](https://support.microsoft.com/en-us/office/troubleshoot-onedrive-sync-issues-stuck-on-processing-changes-b386b813-9b66-4e47-8c4c-2b45533edccd) - [Unable to sync shortcut error](https://support.microsoft.com/en-us/office/onedrive-sync-app-error-unable-to-sync-shortcut-aee9955f-f7de-4be8-bf5e-48375bad9dd3) - [Sync pending error](https://support.microsoft.com/en-us/office/onedrive-is-stuck-on-sync-pending-4aad2094-7cf2-4b04-9451-10f16144376c) - [You're syncing a different account error](https://support.microsoft.com/en-us/office/onedrive-shows-you-re-syncing-a-different-account-error-88e73727-8b99-40ce-9229-0c5b173953dd) - [Can't open file error](https://support.microsoft.com/en-us/office/troubleshoot-the-can-t-open-file-error-in-onedrive-5fd0e220-a7c3-4f8e-a221-cb579c665bac) - [File can't be synced error](https://support.microsoft.com/en-us/office/onedrive-shows-this-file-can-t-be-synced-54f6e0d2-41d3-496a-826e-964e59333d7e) - [A newer version of OneDrive is installed error](https://support.microsoft.com/en-us/office/how-to-fix-a-newer-version-of-onedrive-is-installed-f3d9a1d2-c8c2-426d-9332-dfc8a4af59fa) - [Can't sync to an SD card or USB drive](https://support.microsoft.com/en-us/office/unable-to-sync-onedrive-to-an-sd-card-or-external-usb-drive-3517d42b-60a9-454b-a11c-0276cfaf84fb) - [Why am I receiving emails from OneDrive?](https://support.microsoft.com/en-us/office/why-am-i-receiving-email-notifications-from-onedrive-782db953-c249-4041-976b-10ae59d9719e) [Copilot](https://support.microsoft.com/en-us/office/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d) - [Get started with Copilot](https://support.microsoft.com/en-us/office/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d) - [Summarize your files](https://support.microsoft.com/en-us/office/summarize-your-files-with-copilot-10dcbe50-467d-4a61-9d5e-c98c77fd33a4) - [Compare your files](https://support.microsoft.com/en-us/office/compare-your-files-with-copilot-in-onedrive-794ab09c-c64a-45f3-bcbe-110a182a1806) - [Ask about a topic without opening](https://support.microsoft.com/en-us/topic/ask-about-a-topic-without-opening-your-files-8ea1bb0d-5ae7-4f81-8cb8-cd755862834b) - [Generate audio overviews](https://support.microsoft.com/en-us/topic/generate-audio-overviews-with-copilot-in-onedrive-e5f2d98f-a53e-4242-aba7-d9b1d69f1089) - [Share an AI agent in OneDrive](https://support.microsoft.com/en-us/office/share-an-ai-agent-in-onedrive-773662a2-c58a-4a6b-b6b2-1be8d2df3db0) - [Use context menu to review PDFs](https://support.microsoft.com/en-us/office/review-pdfs-using-copilot-context-menu-and-ai-actions-2ffbdafc-34e0-4019-8f3a-aceb57e9498b) - [Frequently asked questions about Copilot](https://support.microsoft.com/en-us/office/frequently-asked-questions-about-copilot-in-onedrive-1bd55d10-7c46-417c-ab3d-e9c7be346947) [Skip to main content]() [![](https://uhf.microsoft.com/images/microsoft/RE1Mu3b.png) Microsoft](https://www.microsoft.com/) Support [Support](https://support.microsoft.com/en-us) Support - [Home](https://support.microsoft.com/en-us) - [Microsoft 365](https://www.microsoft.com/microsoft-365?ocid=cmmttvzgpuy) - [Office](https://www.microsoft.com/microsoft-365/microsoft-office?ocid=cmml7tr0rib) - Products - [Microsoft 365](https://support.microsoft.com/en-us/microsoft-365) - [Outlook](https://support.microsoft.com/en-us/outlook) - [Microsoft Teams](https://support.microsoft.com/en-us/teams) - [OneDrive](https://support.microsoft.com/en-us/onedrive) - [Microsoft Copilot](https://support.microsoft.com/en-us/microsoft-copilot) - [OneNote](https://support.microsoft.com/en-us/onenote) - [Windows](https://support.microsoft.com/en-us/windows) - 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Related topics OneDrive [Get started](https://support.microsoft.com/en-us/office/download-onedrive-579d71c9-fbdd-4d6a-80ba-d0fac3920aac) - [Download OneDrive](https://support.microsoft.com/en-us/office/download-onedrive-579d71c9-fbdd-4d6a-80ba-d0fac3920aac) - [OneDrive on your mobile](https://support.microsoft.com/en-us/office/use-onedrive-on-android-and-ios-devices-2b7a570a-1715-4c16-a545-f268762b4aae) - [Upload and save files and folders](https://support.microsoft.com/en-us/office/upload-and-save-files-and-folders-to-onedrive-a5710114-6aeb-4bf5-a336-dffa7cc0b77a) - [Share & collaborate](https://support.microsoft.com/en-us/office/collaborate-in-microsoft-onedrive-sharing-editing-and-managing-files-d8a2a19a-e306-4ca5-9b00-19b0e96890d6) - [Protect files with Personal Vault](https://support.microsoft.com/en-us/office/protect-your-onedrive-files-in-personal-vault-6540ef37-e9bf-4121-a773-56f98dce78c4) - [Add OneDrive as a service](https://support.microsoft.com/en-us/office/how-to-add-onedrive-as-a-service-3ae78a39-c0de-4c86-8abc-ad519b6de44e) - [Reinstall OneDrive](https://support.microsoft.com/en-us/office/reinstall-onedrive-0660f354-6a69-46eb-b817-7f4e0d7b45b5) [Back up](https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057) - [Back up your folders](https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057) - [Sync files and folders](https://support.microsoft.com/en-us/office/sync-your-computer-s-files-and-folders-with-onedrive-615391c4-2bd3-4aae-a42a-858262e42a49) - [Choose which folders to sync](https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) - [Pause syncing](https://support.microsoft.com/en-us/office/how-to-pause-and-resume-onedrive-sync-2152bfa4-a2a5-4d3a-ace8-92912fb4421e) - [Backing up playlist files](https://support.microsoft.com/en-us/office/backing-up-playlist-files-in-your-music-folder-e5dc4db5-bbe1-4b91-8ee9-754d047b35dc) - [Stop syncing](https://support.microsoft.com/en-us/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3) [Manage files](https://support.microsoft.com/en-us/office/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc) - [Change views on the OneDrive website](https://support.microsoft.com/en-us/office/change-views-on-the-onedrive-website-7465991b-6882-4f0d-9a0a-2b2a455798cc) - [Delete files or folders in OneDrive](https://support.microsoft.com/en-us/office/delete-files-or-folders-in-onedrive-21fe345a-e488-4fa7-932b-f053c1bebe8a) - [Import other cloud files using OneDrive](https://support.microsoft.com/en-us/office/import-other-cloud-files-using-onedrive-0e769bf6-934f-46f5-b57e-032d41210343) - [Upload photos and files to OneDrive](https://support.microsoft.com/en-us/office/upload-photos-and-files-to-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586) - [Change the location of your OneDrive folder](https://support.microsoft.com/en-us/office/change-the-location-of-your-onedrive-folder-f386fb81-1461-40a7-be2c-712676b2c4ae) - [Download files and folders from OneDrive or SharePoint](https://support.microsoft.com/en-us/office/download-files-and-folders-from-onedrive-or-sharepoint-5c7397b7-19c7-4893-84fe-d02e8fa5df05) - [How do I turn on AutoSave?](https://support.microsoft.com/en-us/office/turn-on-autosave-in-microsoft-365-apps-dbd19b49-ff3a-48f5-8294-671e33a6712c) - [Download files from OneDrive to your device](https://support.microsoft.com/en-us/office/how-to-download-onedrive-files-to-your-mobile-c81487ff-47e4-480e-98f8-7912f78b5246) - [Move files to a new Windows PC using OneDrive](https://support.microsoft.com/en-us/topic/dummy1-9060-407865ee-9657-4bad-82cb-bff851b10bc8) - [Manually upload files or photos with OneDrive for Android](https://support.microsoft.com/en-us/office/manually-upload-files-or-photos-with-onedrive-for-android-3ced081c-8ea8-40ab-b744-052dffe48590) - [Copy, transfer or import files to your personal OneDrive](https://support.microsoft.com/en-us/office/copy-transfer-or-import-files-to-your-personal-onedrive-7dbda93c-71e6-483f-8914-ad445554cd31) - [Ransomware detection and recovering your files](https://support.microsoft.com/en-us/office/how-to-detect-ransomware-and-recover-files-using-onedrive-0d90ec50-6bfd-40f4-acc7-b8c12c73637f) - [Install OneDrive on an external drive](https://support.microsoft.com/en-us/office/install-onedrive-on-an-external-drive-6307e24b-d7a4-493f-bf43-47345b2c11fe) - [Find lost or missing files](https://support.microsoft.com/en-us/topic/dummy2-9060-02a4bfb1-13f1-4eaf-a3c0-d4256aa31a3e) [Manage photos](https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344) - [Automatically save photos in Android](https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-for-android-66605e54-48b8-4f55-bcff-34159702e344) - [Automatically save photos in iOS](https://support.microsoft.com/en-us/office/automatically-save-photos-and-videos-with-onedrive-on-ios-74d406bb-71d0-47c0-8ab8-98679fa1b72e) - [Organize and find photos](https://support.microsoft.com/en-us/office/organize-and-find-photos-in-onedrive-6a9b0298-f504-4992-af0e-45e2f270afc9) - [Restyle OneDrive images with AI](https://support.microsoft.com/en-us/office/restyle-onedrive-images-with-ai-b3287719-a944-43ed-927d-04b17e3a188d) - [Group photos by people](https://support.microsoft.com/en-us/topic/group-photos-by-people-in-microsoft-photos-21065f48-c746-48ad-a98a-cbe4631631bc) - [Samsung Gallery](https://support.microsoft.com/en-us/office/using-samsung-gallery-with-onedrive-99c4e77b-8e63-4ddc-aede-19f81acee1a3) - [HEIF and HEVC files in OneDrive](https://support.microsoft.com/en-us/office/upload-heif-and-hevc-photos-and-videos-to-onedrive-96d137f5-369b-4d99-9db8-523c736da425) [Sharing](https://support.microsoft.com/en-us/office/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07) - [Share files and folders](https://support.microsoft.com/en-us/office/share-files-and-folders-in-microsoft-onedrive-9fcc2f7d-de0c-4cec-93b0-a82024800c07) - [Share files in Android](https://support.microsoft.com/en-us/office/share-files-in-onedrive-for-android-69147161-d132-4170-ad63-7d241fa8e6dc) - [Share files in iOS](https://support.microsoft.com/en-us/office/share-files-in-onedrive-for-ios-0c0d26da-0e83-4ea0-981b-9802c8cc1bf3) - [Stop sharing or change permissions](https://support.microsoft.com/en-us/topic/dummy3-9060-582a384e-06f4-46ea-babd-4f818816dabf) - [Add shortcuts to shared folders](https://support.microsoft.com/en-us/office/add-shortcuts-to-shared-folders-in-onedrive-d66b1347-99b7-4470-9360-ffc048d35a33) - [See files you shared](https://support.microsoft.com/en-us/office/see-files-you-shared-in-onedrive-6b67b82b-9c5c-4348-ab10-fd5b0d8df76c) - [See files shared with you](https://support.microsoft.com/en-us/office/see-files-shared-with-you-in-onedrive-2c14e8e6-4e52-4c61-9778-7155d33534a1) - [Share with family or Outlook groups](https://support.microsoft.com/en-us/office/share-files-and-photos-with-family-or-outlook-groups-6de64adc-daae-4e25-a632-2bb020cec87f) [Restore](https://support.microsoft.com/en-us/office/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6) - [Restore files](https://support.microsoft.com/en-us/office/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6) - [Restore entire OneDrive](https://support.microsoft.com/en-us/office/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15) - [Restore deleted files or folders](https://support.microsoft.com/en-us/office/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f) - [Restore a previous version of a file](https://support.microsoft.com/en-us/office/restore-a-previous-version-of-a-file-stored-in-onedrive-159cad6d-d76e-4981-88ef-de6e96c93893) - [Delete or restore files from on Android or iOS](https://support.microsoft.com/en-us/office/delete-or-restore-files-from-your-onedrive-recycle-bin-in-android-ios-or-windows-mobile-9656a348-afc3-45de-92f0-a66dc1c09eb5) [Storage](https://support.microsoft.com/en-us/office/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426) - [What is Microsoft cloud storage?](https://support.microsoft.com/en-us/office/what-is-microsoft-cloud-storage-2a261b34-421c-4a47-9901-74ef5bd0c426) - [Microsoft storage quotas](https://support.microsoft.com/en-us/office/microsoft-storage-quotas-8f2f9d72-04d1-4223-a5ae-c2fdd26dd770) - [My OneDrive says it's full](https://support.microsoft.com/en-us/office/my-onedrive-says-it-s-full-f0a8a922-d971-497e-b0c6-7b9a47c617c0) - [Save disk space in Windows](https://support.microsoft.com/en-us/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e) - [Save disk space on macOS](https://support.microsoft.com/en-us/office/save-disk-space-with-onedrive-files-on-demand-for-mac-529f6d53-e572-4922-a585-e7a318c135f0) - [Clean up space on your Android device](https://support.microsoft.com/en-us/office/clean-up-space-on-your-android-device-with-onedrive-cabb88ce-2859-4e2c-9436-a7d92f29c97e) - [Manage your work or school storage](https://support.microsoft.com/en-us/office/manage-your-onedrive-for-work-or-school-storage-31519161-059c-4764-b6f8-f5cd29f7fe68) - [Microsoft storage FAQs](https://support.microsoft.com/en-us/office/microsoft-storage-faqs-8fca6272-3427-4cce-a437-2c5ed84550a9) [Account](https://support.microsoft.com/en-us/office/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2) - [Add an account](https://support.microsoft.com/en-us/office/how-to-add-or-remove-an-account-in-microsoft-onedrive-31b59063-5a94-4847-b846-c13b9e7635e2) - [What is OneDrive for work or school?](https://support.microsoft.com/en-us/office/what-is-onedrive-for-work-or-school-187f90af-056f-47c0-9656-cc0ddca7fdc2) - [OneDrive account frozen?](https://support.microsoft.com/en-us/office/what-does-it-mean-when-your-onedrive-account-is-frozen-5e76147b-b7d5-4bcb-ba28-b91e3eb636b6) - [Reactivate a blocked account](https://support.microsoft.com/en-us/office/reactivate-an-account-that-has-been-blocked-08e0c662-384e-40ab-876e-6ffa35a547a6) - [Remove an account](https://support.microsoft.com/en-us/office/how-to-remove-an-account-in-onedrive-72699268-9e64-45bd-b723-9a19f4512fd1) - [Close your account](https://support.microsoft.com/en-us/topic/c43193a2-c320-4c7c-a316-337df13e9965) - [Can't sign in](https://support.microsoft.com/en-us/topic/dummy4-9060-0a957191-338c-4a4e-8308-9fb4646471ea) - [Turn off, disable, or uninstall OneDrive](https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0) [Troubleshoot](https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2) - [Fix OneDrive sync problems](https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2) - [Unlink and re-link OneDrive](https://support.microsoft.com/en-us/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea) - [Reset OneDrive](https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c) - [Can't sign in](https://support.microsoft.com/en-us/office/can-t-sign-in-to-onedrive-3f99e6e3-042e-49a3-897a-8b7fb0fb8477) - [Find lost or missing files](https://support.microsoft.com/en-us/office/find-lost-or-missing-files-in-onedrive-0d929e0d-8682-4295-982b-4bd75a3daa01) - [Tips to improve OneDrive sync performance](https://support.microsoft.com/en-us/office/tips-to-improve-onedrive-sync-performance-63483196-6eeb-405a-8eda-3dbb4f072280) - [How to fix 'This file has been archived in OneDrive' error](https://support.microsoft.com/en-us/office/how-to-fix-this-file-has-been-archived-in-onedrive-error-623b8201-3655-42ac-bb0e-b465ef6da68a) - [Fixes or workarounds for recent issues](https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b) - [Unable to access OneDrive from Insert menu](https://support.microsoft.com/en-us/office/unable-to-access-onedrive-from-insert-online-picture-or-video-265e1fed-7e61-4a22-b8ff-52c1dccc101d) - [OneDrive won't start](https://support.microsoft.com/en-us/office/onedrive-won-t-start-0c158fa6-0cd8-4373-98c8-9179e24f10f2) - [I can't see any OneDrive icons](https://support.microsoft.com/en-us/office/i-can-t-see-any-onedrive-icons-a377ac56-f885-4854-9763-d6bcdceafcf1) - [What do the OneDrive icons mean?](https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3) - [What do the OneDrive error codes mean?](https://support.microsoft.com/en-us/office/what-do-the-onedrive-error-codes-mean-f7a68338-e540-4ebf-ad5d-56c5633acded) - [Unable to share OneDrive files](https://support.microsoft.com/en-us/office/unable-to-share-onedrive-files-18755580-24f3-408d-afda-bd8d0f7ed5a2) - [Why has my filename changed?](https://support.microsoft.com/en-us/office/why-has-my-filename-changed-f14307b4-e9ff-4cd9-be79-9524bb323744) - [Why do I have two versions of OneDrive on my Mac?](https://support.microsoft.com/en-us/office/why-do-i-have-two-versions-of-onedrive-on-my-mac-0ca3780e-4920-4ac2-b2ca-73f19fc0dfa0) - [Why did I get a message saying files will be erased?](https://support.microsoft.com/en-us/office/why-did-i-get-a-message-saying-my-files-will-be-erased-5ee83d1a-28da-4d05-a1ca-46a522919e45) - [Fix problems uploading on the website](https://support.microsoft.com/en-us/office/fix-problems-uploading-files-on-the-onedrive-website-9afcc4a0-e344-4bc9-9c9d-59d3e802247e) - [Processing changes error](https://support.microsoft.com/en-us/office/troubleshoot-onedrive-sync-issues-stuck-on-processing-changes-b386b813-9b66-4e47-8c4c-2b45533edccd) - [Unable to sync shortcut error](https://support.microsoft.com/en-us/office/onedrive-sync-app-error-unable-to-sync-shortcut-aee9955f-f7de-4be8-bf5e-48375bad9dd3) - [Sync pending error](https://support.microsoft.com/en-us/office/onedrive-is-stuck-on-sync-pending-4aad2094-7cf2-4b04-9451-10f16144376c) - [You're syncing a different account error](https://support.microsoft.com/en-us/office/onedrive-shows-you-re-syncing-a-different-account-error-88e73727-8b99-40ce-9229-0c5b173953dd) - [Can't open file error](https://support.microsoft.com/en-us/office/troubleshoot-the-can-t-open-file-error-in-onedrive-5fd0e220-a7c3-4f8e-a221-cb579c665bac) - [File can't be synced error](https://support.microsoft.com/en-us/office/onedrive-shows-this-file-can-t-be-synced-54f6e0d2-41d3-496a-826e-964e59333d7e) - [A newer version of OneDrive is installed error](https://support.microsoft.com/en-us/office/how-to-fix-a-newer-version-of-onedrive-is-installed-f3d9a1d2-c8c2-426d-9332-dfc8a4af59fa) - [Can't sync to an SD card or USB drive](https://support.microsoft.com/en-us/office/unable-to-sync-onedrive-to-an-sd-card-or-external-usb-drive-3517d42b-60a9-454b-a11c-0276cfaf84fb) - [Why am I receiving emails from OneDrive?](https://support.microsoft.com/en-us/office/why-am-i-receiving-email-notifications-from-onedrive-782db953-c249-4041-976b-10ae59d9719e) [Copilot](https://support.microsoft.com/en-us/office/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d) - [Get started with Copilot](https://support.microsoft.com/en-us/office/get-started-with-copilot-in-onedrive-7fc81e10-e0cf-4da8-af2e-9876a2770e5d) - [Summarize your files](https://support.microsoft.com/en-us/office/summarize-your-files-with-copilot-10dcbe50-467d-4a61-9d5e-c98c77fd33a4) - [Compare your files](https://support.microsoft.com/en-us/office/compare-your-files-with-copilot-in-onedrive-794ab09c-c64a-45f3-bcbe-110a182a1806) - [Ask about a topic without opening](https://support.microsoft.com/en-us/topic/ask-about-a-topic-without-opening-your-files-8ea1bb0d-5ae7-4f81-8cb8-cd755862834b) - [Generate audio overviews](https://support.microsoft.com/en-us/topic/generate-audio-overviews-with-copilot-in-onedrive-e5f2d98f-a53e-4242-aba7-d9b1d69f1089) - [Share an AI agent in OneDrive](https://support.microsoft.com/en-us/office/share-an-ai-agent-in-onedrive-773662a2-c58a-4a6b-b6b2-1be8d2df3db0) - [Use context menu to review PDFs](https://support.microsoft.com/en-us/office/review-pdfs-using-copilot-context-menu-and-ai-actions-2ffbdafc-34e0-4019-8f3a-aceb57e9498b) - [Frequently asked questions about Copilot](https://support.microsoft.com/en-us/office/frequently-asked-questions-about-copilot-in-onedrive-1bd55d10-7c46-417c-ab3d-e9c7be346947) [OneDrive](https://support.microsoft.com/en-us/onedrive) [Troubleshoot](https://support.microsoft.com/en-us/office/Troubleshoot-issues-with-OneDrive-3db87243-ed3b-46f5-ace6-518db68429b1) [Troubleshoot](https://support.microsoft.com/en-us/office/Troubleshoot-issues-with-OneDrive-3db87243-ed3b-46f5-ace6-518db68429b1) Reset OneDrive # Reset OneDrive Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Important: You won't lose files or data by resetting OneDrive on your computer. Resetting OneDrive only disconnects all your sync connections (including personal and work or school). Windows Mac Android iOS Follow the steps below to reset your OneDrive app \| \| \| \|---\|---\| \| 1\. On your computer keyboard, press the Windows key and R at the same time to open the Run dialog box. \| ![Icon showing Windows key plus the letter R](https://support.microsoft.com/images/en-us/6aaf544d-1e74-40f0-bbeb-71bb73850f73) \| \| 2\. Copy or type wsreset.exe into the box then select OK. Note: A blank Command Prompt window will open and close briefly, then the Microsoft Store app will open. You can ignore these and close any unwanted windows. \| ![Icon showing a Run dialog with reset commands](https://support.microsoft.com/images/en-us/cc969672-f9e8-43a2-b6b6-9f5d6fd6c6f0) \| \| If OneDrive is still not syncing, let's continue with resetting the OneDrive sync app. \| \| \| 3\. Press the Windows key and R again. \| ![Icon showing Windows key plus the letter R](https://support.microsoft.com/images/en-us/ee1172ac-84e3-4a2a-9864-5f1af241031a) \| \| 4\. This time copy the text below and paste it into the dialog window, then press OK. %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset \| ![Icon showing a Run dialog with reset commands](https://support.microsoft.com/images/en-us/e12809ab-cf44-4525-9232-fb6207e21c0a) \| \| 5\. If you see a "Windows cannot find..." message, copy and paste the text below instead, then press OK. C:\\Program Files\\Microsoft OneDrive\\onedrive.exe /reset \| ![Run dialog command](https://support.microsoft.com/images/en-us/372410d0-1932-43ce-8a2f-5ffb97aa6c10) \| \| 6\. If you still see a "Windows cannot find..." message, copy and paste the text below instead, then press OK. C:\\Program Files (x86)\\Microsoft OneDrive\\onedrive.exe /reset Note: If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https://support.microsoft.com/en-us/office/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?). \| ![Icon showing a Run dialog with reset commands](https://support.microsoft.com/images/en-us/dfca4057-7df8-484f-ad9d-e575e206637e) \| \| 7\. Manually restart OneDrive by going to Start , type OneDrive in the search box, and then click on the OneDrive desktop app. \| ![Icon showing the Windows Start menu](https://support.microsoft.com/images/en-us/50d572d7-5a19-42af-a331-0d58076fe9b3) \| Notes: - If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https://support.microsoft.com/en-us/office/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?). - If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. You will need to complete this for your personal OneDrive and OneDrive for work or school accounts. Read [Choose which OneDrive folders to sync to your computer](https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) for more information. ### To reset the OneDrive store app in Windows Tip: If you're not sure which OneDrive app you have, read [Which OneDrive app do I have?](https://support.microsoft.com/en-us/office/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?) 1. Press Start and enter apps:onedrive 2. Select App settings 3. Scroll down the list and select Reset. ### What does resetting OneDrive do? During a reset, OneDrive does the following: - Deletes the DAT file. - Stores the application logs in the registry. - Stores the settings on the disk. When OneDrive restarts, it checks with the registry to confirm the reset has taken place and then loads the settings and re-builds the DAT file. You won't lose any data by resetting OneDrive. ### To reset OneDrive on a Mac 1. Select the OneDrive cloud icon in the top tray, then select Preferences \> Pause \> Quit OneDrive. 2. Find OneDrive in your Applications folder. 3. Control-click OneDrive and select Show Package Contents. 4. Navigate to the Contents \> Resources folder. 5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app). 6. Start OneDrive and finish the setup process. Notes: - When choosing location, remember to select the previous OneDrive syncing location. This means your files won't be downloaded again if they haven't changed. - If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read [Choose which OneDrive folders to sync to your computer](https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) for more information. - You will need to complete this for your personal OneDrive and OneDrive for work or school. - Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. In that case, drag your old app to the Trash and then [install the latest OneDrive app](https://go.microsoft.com/fwlink/?linkid=823060). ### To reset OneDrive on Android The best way to reset the app it to uninstall and reinstall it. 1. Open Settings. 2. Select Applications. 3. Tap Manage Applications. 4. Find and tap OneDrive. 5. Tap Force Stop and then tap Clear data and Clear cache. 6. Once completed, uninstall the app. 7. Reinstall the app from [Google Play](https://go.microsoft.com/fwlink/p/?LinkId=259455). ### To reset OneDrive on iOS If you have issues with the app syncing your files or camera roll to OneDrive, you can reset it. 1. Go to Profile \> Settings \> Account (and if you have more than one set up, select the account to reset) 2. Select Reset. If you still have issues, uninstall and reinstall the app. 1. Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the corner and then accept the confirmation message to delete it. 2. Perform a "soft reset" by pressing and holding both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. You can let go of both buttons after the Apple logo appears. 3. Reinstall the OneDrive app from the [App Store](https://go.microsoft.com/fwlink/p/?LinkId=232802). ## Need more help? \| \| \| \| \|---\|---\|---\| \| ![Contact support icon ](https://support.microsoft.com/images/en-us/7bcca9c4-ee56-4401-830f-21302deb31ca) \| Contact Support For help with your Microsoft account and subscriptions, visit [Account & Billing Help](https://go.microsoft.com/fwlink/?linkid=2181304). For technical support, go to [Contact Microsoft Support](https://go.microsoft.com/fwlink/?linkid=2181303), enter your problem and select Get Help. 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Readable Markdown	Reset OneDrive Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Important: You won't lose files or data by resetting OneDrive on your computer. Resetting OneDrive only disconnects all your sync connections (including personal and work or school). Follow the steps below to reset your OneDrive app \| \| \| \|---\|---\| \| 1\. On your computer keyboard, press the Windows key and R at the same time to open the Run dialog box. \| ![Icon showing Windows key plus the letter R](https://support.microsoft.com/images/en-us/6aaf544d-1e74-40f0-bbeb-71bb73850f73) \| \| 2\. Copy or type wsreset.exe into the box then select OK. Note: A blank Command Prompt window will open and close briefly, then the Microsoft Store app will open. You can ignore these and close any unwanted windows. \| ![Icon showing a Run dialog with reset commands](https://support.microsoft.com/images/en-us/cc969672-f9e8-43a2-b6b6-9f5d6fd6c6f0) \| \| If OneDrive is still not syncing, let's continue with resetting the OneDrive sync app. \| \| \| 3\. Press the Windows key and R again. \| ![Icon showing Windows key plus the letter R](https://support.microsoft.com/images/en-us/ee1172ac-84e3-4a2a-9864-5f1af241031a) \| \| 4\. This time copy the text below and paste it into the dialog window, then press OK. %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset \| ![Icon showing a Run dialog with reset commands](https://support.microsoft.com/images/en-us/e12809ab-cf44-4525-9232-fb6207e21c0a) \| \| 5\. If you see a "Windows cannot find..." message, copy and paste the text below instead, then press OK. C:\\Program Files\\Microsoft OneDrive\\onedrive.exe /reset \| ![Run dialog command](https://support.microsoft.com/images/en-us/372410d0-1932-43ce-8a2f-5ffb97aa6c10) \| \| 6\. If you still see a "Windows cannot find..." message, copy and paste the text below instead, then press OK. C:\\Program Files (x86)\\Microsoft OneDrive\\onedrive.exe /reset Note: If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https://support.microsoft.com/en-us/office/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?). \| ![Icon showing a Run dialog with reset commands](https://support.microsoft.com/images/en-us/dfca4057-7df8-484f-ad9d-e575e206637e) \| \| 7\. Manually restart OneDrive by going to Start , type OneDrive in the search box, and then click on the OneDrive desktop app. \| ![Icon showing the Windows Start menu](https://support.microsoft.com/images/en-us/50d572d7-5a19-42af-a331-0d58076fe9b3) \| Notes: - If none of these steps work, you do not have the OneDrive sync app installed. [Learn more](https://support.microsoft.com/en-us/office/which-onedrive-app-19246eae-8a51-490a-8d97-a645c151f2ba#PickTab=Which_app_do_I_have?). - If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. You will need to complete this for your personal OneDrive and OneDrive for work or school accounts. Read [Choose which OneDrive folders to sync to your computer](https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-you-want-to-sync-on-windows-or-macos-98b8b011-8b94-419b-aa95-a14ff2415e85) for more information. ### 1. Press Start and enter apps:onedrive 2. Select App settings 3. Scroll down the list and select Reset. ### During a reset, OneDrive does the following: - Deletes the DAT file. - Stores the application logs in the registry. - Stores the settings on the disk. When OneDrive restarts, it checks with the registry to confirm the reset has taken place and then loads the settings and re-builds the DAT file. You won't lose any data by resetting OneDrive. ## Need more help? ### Need more help? ### Want more options? Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Shard	168 (laksa)
Root Hash	14615152987638977768
Unparsed URL	com,microsoft!support,/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c s443