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| Property | Value |
|---|---|
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| Meta Title | Consumer Protection Unit |
| Meta Description | Fights fraud and protects Oklahoma consumers. |
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| Boilerpipe Text | Overview
Through its Consumer Protection Unit (CPU), the Office of the Attorney General is committed to ensuring a safe and fair marketplace in Oklahoma.Â
To achieve this goal, the Consumer Protection Unit assists Oklahoma consumers through community outreach and education programs, mediation of consumer complaints and taking legal action when necessary against individuals or businesses engaged in deceptive, fraudulent or unfair advertising or sales practices.
Consumer Complaints
The CPU processes thousands of consumer complaints every year. In many cases, the dispute can be resolved over the phone by a consumer representative or through a written mediation process. Through this process, the CPU returns tens of thousands of dollars in refunds to consumers every year.
Our consumer representatives can be reached at:
(405) 521-2029
(833) 681-1895
ConsumerProtection@oag.ok.gov
File a consumer complaint with the Office of the Attorney General by downloading and completing the form below. Then, save the completed form as a PDF and email it toÂ
ConsumerProtection@oag.ok.gov
 with "Complaint" in the subject line. Please attach any relevant documentation to your email.Â
Outreach and Education
One of the best ways to ensure a fair marketplace is to provide consumers with the tools to make informed decisions and to spot the warning signs of potential scams. Throughout the year, CPU attorneys, investigators and staff participate in community events to educate Oklahomans on subjects ranging from identity theft, to avoiding scams in the wake of weather-related disasters.
Consumer Action: Tips for Avoiding Fraud
Stay patient, research companies and resist the urge to make quick decisions in the moment;
Ask people you trust for the name of a reliable contractor;
Avoid fly-by-night companies and use local companies that are established in the community;
Obtain written estimates from multiple companies;
Be cautious if an individual or business asks for a substantial up-front payment or cash payment;
Use your best judgement. If a deal sounds too good to be true, it probably is.
Disaster Scam Prevention
Enforcement
The CPU is charged with enforcing many state and federal laws that protect consumers against deceptive, unfair and fraudulent business practices. When appropriate, the CPU will take legal action to remedy violations of these laws.
Do Not Call Registries
The Oklahoma Telemarketer Restriction Act Consumer Registry lists the telephone numbers of Oklahomans who don't want unsolicited telemarketing calls and have properly registered with the Oklahoma Attorney General. The Telemarketer Restriction Act, passed in 2002, prohibits telemarketers from contacting Oklahomans on the list, with some exceptions that were written into the law. |
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- [Bio Learn about Oklahoma Attorney General Gentner Drummond — decorated Air Force veteran, attorney, and rancher sworn into office on Jan. 9, 2023.](https://oklahoma.gov/oag/about/bio.html)
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- [Consumer Protection Unit Fights fraud and protects Oklahoma consumers.](https://oklahoma.gov/oag/about/divisions/cpu.html)
- [Lethality Assessment Protocol Statewide training to combat intimate partner homicide.](https://oklahoma.gov/oag/about/divisions/lap.html)
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- [Opioid Abatement Funding for opioid treatment, recovery & prevention.](https://oklahoma.gov/oag/about/divisions/opioid-abatement.html)
- [PBM Compliance and Enforcement Enforcing fair & transparent pharmacy benefit practices](https://oklahoma.gov/oag/about/divisions/pbm.html)
- [Tobacco Enforcement Unit Enforces Oklahoma's tobacco compliance laws & brand list.](https://oklahoma.gov/oag/about/divisions/tobacco-enforcement-unit.html)
- [Utility Regulation Unit Representing customers in energy & utility rate matters](https://oklahoma.gov/oag/about/divisions/utility-regulation.html)
- [Victim Advocacy and Services Unit Supporting crime victims & families through the process](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit.html)
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Need Help?
- Complaints
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- [Charitable Organization Complaint Form](https://oklahoma.gov/oag/complaints-tiplines/complaints/charity.html)
- [Civil Rights Complaints](https://oklahoma.gov/oag/complaints-tiplines/complaints/civil-rights.html)
- [Consumer Complaint](https://oklahoma.gov/oag/complaints-tiplines/complaints/consumer.html)
- [Cryptocurrency Kiosk Complaint Form](https://oklahoma.gov/oag/complaints-tiplines/complaints/cryptocurrency.html)
- [Medicaid Fraud Control Unit Complaint](https://oklahoma.gov/oag/complaints-tiplines/complaints/mfcu.html)
- [Oklahoma Telemarketer Restriction Act Consumer Registry](https://oklahoma.gov/oag/complaints-tiplines/complaints/tracor.html)
- [PBM Audit Integrity Act](https://oklahoma.gov/oag/complaints-tiplines/complaints/pbm-audit-integrity-act.html)
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- [PBM PSAO](https://oklahoma.gov/oag/complaints-tiplines/complaints/pbm-psao.html)
- [Public Access Counselor Complaint](https://oklahoma.gov/oag/complaints-tiplines/complaints/pac-complaint.html)
- [Senior Fraud](https://oklahoma.gov/oag/complaints-tiplines/complaints/senior-fraud.html)
- Tiplines
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- [Illegal Marijuana Grow/Business Tipline](https://oklahoma.gov/oag/complaints-tiplines/tiplines/illegal-marijuana-grow-business-tipline.html)
- [Winter Storm Uri Tipline](https://oklahoma.gov/oag/complaints-tiplines/tiplines/winter-storm-uri-tipline.html)
- [Complaints](https://oklahoma.gov/oag/complaints-tiplines/complaints.html)
- [Airline Complaint Form](https://oklahoma.gov/oag/complaints-tiplines/complaints/airline.html)
- [Charitable Organization Complaint Form](https://oklahoma.gov/oag/complaints-tiplines/complaints/charity.html)
- [Civil Rights Complaints](https://oklahoma.gov/oag/complaints-tiplines/complaints/civil-rights.html)
- [Consumer Complaint](https://oklahoma.gov/oag/complaints-tiplines/complaints/consumer.html)
- [Cryptocurrency Kiosk Complaint Form](https://oklahoma.gov/oag/complaints-tiplines/complaints/cryptocurrency.html)
- [Medicaid Fraud Control Unit Complaint](https://oklahoma.gov/oag/complaints-tiplines/complaints/mfcu.html)
- [Oklahoma Telemarketer Restriction Act Consumer Registry](https://oklahoma.gov/oag/complaints-tiplines/complaints/tracor.html)
- [PBM Audit Integrity Act](https://oklahoma.gov/oag/complaints-tiplines/complaints/pbm-audit-integrity-act.html)
- [PBM Patients](https://oklahoma.gov/oag/complaints-tiplines/complaints/pbm-patients.html)
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- [Public Access Counselor Complaint](https://oklahoma.gov/oag/complaints-tiplines/complaints/pac-complaint.html)
- [Senior Fraud](https://oklahoma.gov/oag/complaints-tiplines/complaints/senior-fraud.html)
- [Tiplines](https://oklahoma.gov/oag/complaints-tiplines/tiplines.html)
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- [What We Do](https://oklahoma.gov/oag/about/divisions.html)
What We Do
- Charity Enforcement Unit
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- [Required Notice](https://oklahoma.gov/oag/about/divisions/charity-enforcement/required-notice.html)
- [Tips for Charitable Donors](https://oklahoma.gov/oag/about/divisions/charity-enforcement/donor-tips.html)
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- [Civil Rights Complaints](https://oklahoma.gov/oag/about/divisions/civil-rights-enforcement/complaints.html)
- [Employment Law Symposium](https://oklahoma.gov/oag/about/divisions/civil-rights-enforcement/employment-law-symposium.html)
- Consumer Protection Unit
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- [Consumer Protection Unit](https://oklahoma.gov/oag/about/divisions/cpu.html)
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- [Consumer Complaints](https://oklahoma.gov/oag/about/divisions/cpu/consumer-complaints.html)
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- [Cryptocurrency Kiosk Complaints](https://oklahoma.gov/oag/about/divisions/cpu/cryptocurrency-kiosk-complaints.html)
- [Senior Fraud Complaints](https://oklahoma.gov/oag/about/divisions/cpu/senior-fraud-complaints.html)
- [Telemarketer Restriction Act Consumer Registry](https://oklahoma.gov/oag/about/divisions/cpu/otrac-registry.html)
- Lethality Assessment Protocol
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- [Fillable LAP Form](https://oklahoma.gov/oag/about/divisions/lap/fillable-lap-form.html)
- [Printable LAP Form](https://oklahoma.gov/oag/about/divisions/lap/printable-lap-form.html)
- [Training Request Form](https://oklahoma.gov/oag/about/divisions/lap/training-request-form.html)
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- [Request to be Placed on the Private Attorney List](https://oklahoma.gov/oag/about/divisions/litigation/request-to-be-placed-on-the-private-attorney-list.html)
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- [Elder Abuse Registry](https://oklahoma.gov/oag/about/divisions/mfcu/elder-abuse-registry.html)
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- [Opioid Abatement Grant Funds Fraud Reporting](https://oklahoma.gov/oag/about/divisions/opioid-abatement/opioid-abatement-grant-funds-fraud-reporting.html)
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- [PMB Frequently Asked Questions](https://oklahoma.gov/oag/about/divisions/pbm/pbm-faqs.html)
- [PAIA Audit Complaints](https://oklahoma.gov/oag/about/divisions/pbm/paia-audit-complaints.html)
- [Patient & Consumers Complaints](https://oklahoma.gov/oag/about/divisions/pbm/patient---consumers-complaints.html)
- [Pharmacists & Staff Complaints](https://oklahoma.gov/oag/about/divisions/pbm/pharmacists---staff-complaints.html)
- [PSAO Complaints](https://oklahoma.gov/oag/about/divisions/pbm/psao-complaints.html)
- [FWA Audit](https://oklahoma.gov/oag/about/divisions/pbm/fwa-audit.html)
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- [Certified Tobacco Manufacturers](https://oklahoma.gov/oag/about/divisions/tobacco-enforcement-unit/certified-tobacco-manufacturers.html)
- [Tobacco Wholesaler Reporting System](https://oklahoma.gov/oag/about/divisions/tobacco-enforcement-unit/tobacco-wholesaler-reporting-system.html)
- Utility Regulation Unit
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- [Public Utilities](https://oklahoma.gov/oag/about/divisions/utility-regulation/public-utilities.html)
- [FAQs - Counties and Townships Authority to Zone, Permit, and Approve Certain Wind, Solar, and Other Green Energy Construction Projects](https://oklahoma.gov/oag/about/divisions/utility-regulation/faqs-green-energy-construction.html)
- Victim Advocacy and Services Unit
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- [Address Confidentiality Program (ACP)](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/acp.html)
- [Certification of Domestic Violence/Sexual Assault, Batterers Intervention Programs and Adult Victims of Sex Trafficking](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-programs.html)
- [Crime Victims' Rights](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/crime-victims-rights.html)
- [OK Vine](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/ok-vine.html)
- [Victim Services Training](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/victim-services-training.html)
- [Victim Services Resources](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/victim-services-resources.html)
- [Certified Domestic Violence/Sexual Assault Programs](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-dvsa-programs.html)
- [Certified Batterers Intervention Programs](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-bip.html)
- [Certified Adult Victims of Human Sex Trafficking Programs](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-victims-human-trafficking-programs.html)
- Workers’ Compensation and Insurance Fraud Unit (WCIFU)
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- [Workers’ Compensation and Insurance Fraud Unit (WCIFU)](https://oklahoma.gov/oag/about/divisions/wcifu.html)
- [Insurance Fraud Complaint Form](https://oklahoma.gov/oag/about/divisions/wcifu/insurance-fraud-complaint-form.html)
- [Workers' Compensation Fraud Complaint Form](https://oklahoma.gov/oag/about/divisions/wcifu/workers-compensation-fraud-complaint-form.html)
- [Formulario de Queja de Fraude de CompensaciĂłn de Trabajadores](https://oklahoma.gov/oag/about/divisions/wcifu/formulario-de-queja-de-fraude-de-compensacion-de-trabajadores.html)
- [Formulario de Quejas de Fraude de Seguros](https://oklahoma.gov/oag/about/divisions/wcifu/formulario-de-quejas-de-fraude-de-seguros.html)
- More Divisions
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- [More Divisions](https://oklahoma.gov/oag/about/divisions/more.html)
- [Criminal Appeals](https://oklahoma.gov/oag/about/divisions/more/criminal-appeals.html)
- [Legal Counsel](https://oklahoma.gov/oag/about/divisions/more/legal-counsel.html)
- [Multi-County Grand Jury](https://oklahoma.gov/oag/about/divisions/more/mcgjury.html)
- [Organized Crime Task Force](https://oklahoma.gov/oag/about/divisions/more/organized-crime-task-force.html)
- [Solicitor General](https://oklahoma.gov/oag/about/divisions/more/solicitor-general.html)
- [Charity Enforcement Unit Protects Oklahoma's charitable sector from fraud and misuse.](https://oklahoma.gov/oag/about/divisions/charity-enforcement.html)
- [Required Notice Required charity notices to the OAG: who, when, and how.](https://oklahoma.gov/oag/about/divisions/charity-enforcement/required-notice.html)
- [Tips for Charitable Donors Tips to help Oklahoma donors avoid charity scams.](https://oklahoma.gov/oag/about/divisions/charity-enforcement/donor-tips.html)
- [Charity Complaint Form Report charity mismanagement or fundraiser fraud.](https://oklahoma.gov/oag/about/divisions/charity-enforcement/charity-complaint.html)
- [Civil Rights Enforcement Enforces Oklahoma's anti-discrimination laws for all.](https://oklahoma.gov/oag/about/divisions/civil-rights-enforcement.html)
- [Civil Rights Enforcement FAQs Answers to common discrimination complaint questions.](https://oklahoma.gov/oag/about/divisions/civil-rights-enforcement/faqs.html)
- [Civil Rights Complaints Report discrimination or racial profiling in Oklahoma.](https://oklahoma.gov/oag/about/divisions/civil-rights-enforcement/complaints.html)
- [Employment Law Symposium Free annual employment law symposium for HR and legal pros.](https://oklahoma.gov/oag/about/divisions/civil-rights-enforcement/employment-law-symposium.html)
- [Consumer Protection Unit Fights fraud and protects Oklahoma consumers.](https://oklahoma.gov/oag/about/divisions/cpu.html)
- [Airline Complaints File a complaint against an airline with the Oklahoma AG.](https://oklahoma.gov/oag/about/divisions/cpu/airline-complaints.html)
- [Consumer Complaints Report consumer fraud and scams to Oklahoma's AG.](https://oklahoma.gov/oag/about/divisions/cpu/consumer-complaints.html)
- [Charitable Organization Complaints Report charity mismanagement or fundraiser fraud.](https://oklahoma.gov/oag/about/divisions/cpu/charitable-organization-complaints.html)
- [Cryptocurrency Kiosk Complaints Report cryptocurrency fraud and scams in Oklahoma.](https://oklahoma.gov/oag/about/divisions/cpu/cryptocurrency-kiosk-complaints.html)
- [Senior Fraud Complaints Report senior fraud to the Oklahoma Attorney General.](https://oklahoma.gov/oag/about/divisions/cpu/senior-fraud-complaints.html)
- [Telemarketer Restriction Act Consumer Registry Register for the Do Not Call list to stop unwanted calls.](https://oklahoma.gov/oag/about/divisions/cpu/otrac-registry.html)
- [Lethality Assessment Protocol Statewide training to combat intimate partner homicide.](https://oklahoma.gov/oag/about/divisions/lap.html)
- [Fillable LAP Form Fillable lethality screening form for IPV cases.](https://oklahoma.gov/oag/about/divisions/lap/fillable-lap-form.html)
- [Printable LAP Form Printable lethality screening form for IPV cases.](https://oklahoma.gov/oag/about/divisions/lap/printable-lap-form.html)
- [Training Request Form Request civil rights training for your Oklahoma agency.](https://oklahoma.gov/oag/about/divisions/lap/training-request-form.html)
- [Litigation Defending state agencies & officials in civil court.](https://oklahoma.gov/oag/about/divisions/litigation.html)
- [Contract Information by Agency](https://oklahoma.gov/oag/about/divisions/litigation/contract-information-by-agency.html)
- [Contract Information by Firm (Attorney)](https://oklahoma.gov/oag/about/divisions/litigation/contract-information-by-firm-attorney.html)
- [Contact Information by Contract Number](https://oklahoma.gov/oag/about/divisions/litigation/contact-information-by-contract-number.html)
- [Find an Approved Attorney](https://oklahoma.gov/oag/about/divisions/litigation/find-an-approved-attorney.html)
- [Request to be Placed on the Private Attorney List](https://oklahoma.gov/oag/about/divisions/litigation/request-to-be-placed-on-the-private-attorney-list.html)
- [Long-Term Care Ombudsman Advocates for Oklahoma's long-term care residents.](https://oklahoma.gov/oag/about/divisions/ltco.html)
- [Long Term Care Provider Survey/Inspection Search](https://oklahoma.gov/oag/about/divisions/ltco/long-term-care-provider-survey-inspection-search.html)
- [Medicaid Fraud Control Unit Prosecutes Medicaid fraud & protects vulnerable patients.](https://oklahoma.gov/oag/about/divisions/mfcu.html)
- [Elder Abuse Registry Search Oklahoma's vulnerable adult abuse registry.](https://oklahoma.gov/oag/about/divisions/mfcu/elder-abuse-registry.html)
- [Medicaid Fraud Complaints Report Medicaid fraud or patient abuse in Oklahoma.](https://oklahoma.gov/oag/about/divisions/mfcu/medicaid-fraud-complaints.html)
- [Opioid Abatement Funding for opioid treatment, recovery & prevention.](https://oklahoma.gov/oag/about/divisions/opioid-abatement.html)
- [Opioid Abatement Board](https://oklahoma.gov/oag/about/divisions/opioid-abatement/opioid-abatement-board.html)
- [Grant Application Information](https://oklahoma.gov/oag/about/divisions/opioid-abatement/grant-application-information.html)
- [OGX Login](https://oklahoma.gov/oag/about/divisions/opioid-abatement/ogx-login.html)
- [Opioid Abatement Grant Funds Fraud Reporting](https://oklahoma.gov/oag/about/divisions/opioid-abatement/opioid-abatement-grant-funds-fraud-reporting.html)
- [PBM Compliance and Enforcement Enforcing fair & transparent pharmacy benefit practices](https://oklahoma.gov/oag/about/divisions/pbm.html)
- [PBM Reporting](https://oklahoma.gov/oag/about/divisions/pbm/pbm-reporting.html)
- [PMB Frequently Asked Questions](https://oklahoma.gov/oag/about/divisions/pbm/pbm-faqs.html)
- [PAIA Audit Complaints](https://oklahoma.gov/oag/about/divisions/pbm/paia-audit-complaints.html)
- [Patient & Consumers Complaints](https://oklahoma.gov/oag/about/divisions/pbm/patient---consumers-complaints.html)
- [Pharmacists & Staff Complaints](https://oklahoma.gov/oag/about/divisions/pbm/pharmacists---staff-complaints.html)
- [PSAO Complaints](https://oklahoma.gov/oag/about/divisions/pbm/psao-complaints.html)
- [FWA Audit](https://oklahoma.gov/oag/about/divisions/pbm/fwa-audit.html)
- [Tobacco Enforcement Unit Enforces Oklahoma's tobacco compliance laws & brand list.](https://oklahoma.gov/oag/about/divisions/tobacco-enforcement-unit.html)
- [Fire Standards Compliant Cigarettes Oklahoma's fire standards compliant cigarette registry.](https://oklahoma.gov/oag/about/divisions/tobacco-enforcement-unit/fire-standards-compliant-cigarettes.html)
- [Certified Tobacco Manufacturers](https://oklahoma.gov/oag/about/divisions/tobacco-enforcement-unit/certified-tobacco-manufacturers.html)
- [Tobacco Wholesaler Reporting System Monthly tobacco sales reporting portal for wholesalers.](https://oklahoma.gov/oag/about/divisions/tobacco-enforcement-unit/tobacco-wholesaler-reporting-system.html)
- [Utility Regulation Unit Representing customers in energy & utility rate matters](https://oklahoma.gov/oag/about/divisions/utility-regulation.html)
- [Public Utilities](https://oklahoma.gov/oag/about/divisions/utility-regulation/public-utilities.html)
- [FAQs - Counties and Townships Authority to Zone, Permit, and Approve Certain Wind, Solar, and Other Green Energy Construction Projects](https://oklahoma.gov/oag/about/divisions/utility-regulation/faqs-green-energy-construction.html)
- [Victim Advocacy and Services Unit Supporting crime victims & families through the process](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit.html)
- [Address Confidentiality Program (ACP)](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/acp.html)
- [Certification of Domestic Violence/Sexual Assault, Batterers Intervention Programs and Adult Victims of Sex Trafficking](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-programs.html)
- [Crime Victims' Rights](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/crime-victims-rights.html)
- [OK Vine](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/ok-vine.html)
- [Victim Services Training](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/victim-services-training.html)
- [Victim Services Resources](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/victim-services-resources.html)
- [Certified Domestic Violence/Sexual Assault Programs](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-dvsa-programs.html)
- [Certified Batterers Intervention Programs](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-bip.html)
- [Certified Adult Victims of Human Sex Trafficking Programs](https://oklahoma.gov/oag/about/divisions/victim-advocacy-and-services-unit/certified-victims-human-trafficking-programs.html)
- [Workers’ Compensation and Insurance Fraud Unit (WCIFU) Investigating workers' comp & insurance fraud cases](https://oklahoma.gov/oag/about/divisions/wcifu.html)
- [Insurance Fraud Complaint Form](https://oklahoma.gov/oag/about/divisions/wcifu/insurance-fraud-complaint-form.html)
- [Workers' Compensation Fraud Complaint Form](https://oklahoma.gov/oag/about/divisions/wcifu/workers-compensation-fraud-complaint-form.html)
- [Formulario de Queja de Fraude de CompensaciĂłn de Trabajadores](https://oklahoma.gov/oag/about/divisions/wcifu/formulario-de-queja-de-fraude-de-compensacion-de-trabajadores.html)
- [Formulario de Quejas de Fraude de Seguros](https://oklahoma.gov/oag/about/divisions/wcifu/formulario-de-quejas-de-fraude-de-seguros.html)
- [More Divisions](https://oklahoma.gov/oag/about/divisions/more.html)
- [Criminal Appeals Defends criminal convictions in state and federal courts.](https://oklahoma.gov/oag/about/divisions/more/criminal-appeals.html)
- [Legal Counsel](https://oklahoma.gov/oag/about/divisions/more/legal-counsel.html)
- [Multi-County Grand Jury](https://oklahoma.gov/oag/about/divisions/more/mcgjury.html)
- [Organized Crime Task Force](https://oklahoma.gov/oag/about/divisions/more/organized-crime-task-force.html)
- [Solicitor General](https://oklahoma.gov/oag/about/divisions/more/solicitor-general.html)
- [News](https://oklahoma.gov/oag/news.html)
News
- Attorney General's Most Wanted
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- [Attorney General's Most Wanted](https://oklahoma.gov/oag/news/okmostwanted.html)
- [Captured](https://oklahoma.gov/oag/news/okmostwanted/captured.html)
- [Law Enforcement Request Form](https://oklahoma.gov/oag/news/okmostwanted/mw-request.html)
- Fighting the Opioid Epidemic
- [Fighting the Opioid Epidemic](https://oklahoma.gov/oag/news/opioids.html)
- Generally Speaking
- [Generally Speaking](https://oklahoma.gov/oag/news/generallyspeaking.html)
- News Releases
- [News Releases](https://oklahoma.gov/oag/news/newsreleases.html)
- Open Records Request
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- [Open Records Request](https://oklahoma.gov/oag/news/open-records-request.html)
- [Open Records Act Request Form](https://oklahoma.gov/oag/news/open-records-request/ora-request.html)
- [Download Open Records Act Fee Schedule](https://oklahoma.gov/oag/news/open-records-request/download-open-records-act-fee-schedule.html)
- [Attorney General's Most Wanted](https://oklahoma.gov/oag/news/okmostwanted.html)
- [Captured](https://oklahoma.gov/oag/news/okmostwanted/captured.html)
- [Law Enforcement Request Form](https://oklahoma.gov/oag/news/okmostwanted/mw-request.html)
- [Fighting the Opioid Epidemic](https://oklahoma.gov/oag/news/opioids.html)
- [Generally Speaking](https://oklahoma.gov/oag/news/generallyspeaking.html)
- [News Releases](https://oklahoma.gov/oag/news/newsreleases.html)
- [Open Records Request](https://oklahoma.gov/oag/news/open-records-request.html)
- [Open Records Act Request Form](https://oklahoma.gov/oag/news/open-records-request/ora-request.html)
- [Download Open Records Act Fee Schedule](https://oklahoma.gov/oag/news/open-records-request/download-open-records-act-fee-schedule.html)
- [Resources](https://oklahoma.gov/oag/resources.html)
Resources
- Administrative Rules
- [Administrative Rules](https://oklahoma.gov/oag/resources/adminrules.html)
- Elder Abuse Registry
- [Elder Abuse Registry](https://oklahoma.gov/oag/resources/elder-abuse-registry.html)
- Forms
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- [Forms](https://oklahoma.gov/oag/resources/forms.html)
- [Public Forms](https://oklahoma.gov/oag/resources/forms/public-forms.html)
- [State Agency Forms](https://oklahoma.gov/oag/resources/forms/state-agency-forms.html)
- Grants
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- [Grants](https://oklahoma.gov/oag/resources/grants.html)
- [Oklahoma Sheriff’s Office Funding Assistance Grant Program](https://oklahoma.gov/oag/resources/grants/oklahoma-sheriffs-office-funding-assistance-grant-program.html)
- [Opioid Abatement Grant](https://oklahoma.gov/oag/resources/grants/opioid-abatement-grant.html)
- [Safe Oklahoma Grant](https://oklahoma.gov/oag/resources/grants/safe-oklahoma-grant.html)
- [FVPSA Underserved Grant Program](https://oklahoma.gov/oag/resources/grants/fvpsa-underserved-grant-program.html)
- Legal Services Agreements
- [Legal Services Agreements](https://oklahoma.gov/oag/resources/legal-services-agreements.html)
- Meetings
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- [Meetings](https://oklahoma.gov/oag/resources/meetings.html)
- [Domestic Violence Fatality Review Board](https://oklahoma.gov/oag/resources/meetings/domestic-violence-fatality-review-board.html)
- [Long-Term Care Ombudsman Advisory Committee](https://oklahoma.gov/oag/resources/meetings/long-term-care-ombudsman-advisory-committee.html)
- [Missing & Murdered Indigenous Peoples Subcommittee](https://oklahoma.gov/oag/resources/meetings/mmip.html)
- [Opioid Abatement Board](https://oklahoma.gov/oag/resources/meetings/opioid-abatement-board.html)
- [Sexual Assault Forensic Evidence Board](https://oklahoma.gov/oag/resources/meetings/safe-board.html)
- [Victim Advocacy and Services Unit Advisory Council](https://oklahoma.gov/oag/resources/meetings/vasu-advisory-council.html)
- Officer of the Year
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- [Officer of the Year](https://oklahoma.gov/oag/resources/officer-of-the-year.html)
- [2026 Nomination, Selection & Awards](https://oklahoma.gov/oag/resources/officer-of-the-year/2026.html)
- [2025 Winners & Ceremony](https://oklahoma.gov/oag/resources/officer-of-the-year/2025.html)
- [2024 Winners & Ceremony](https://oklahoma.gov/oag/resources/officer-of-the-year/2024.html)
- Oklahoma Telemarketer Restriction Act Consumer Registry
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- [Oklahoma Telemarketer Restriction Act Consumer Registry](https://oklahoma.gov/oag/resources/telemarketer-restriction-act.html)
- [Oklahoma's "Do Not Call List" Online Registration](https://oklahoma.gov/oag/resources/telemarketer-restriction-act/oklahomas-do-not-call-list.html)
- [National "Do Not Call" Registry](https://oklahoma.gov/oag/resources/telemarketer-restriction-act/national-do-not-call.html)
- [Do Not Call List Complaints](https://oklahoma.gov/oag/resources/telemarketer-restriction-act/do-not-call-list-complaints.html)
- Requests for Proposals
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- [Requests for Proposals](https://oklahoma.gov/oag/resources/requests-for-proposals.html)
- [20i Approval Application](https://oklahoma.gov/oag/resources/requests-for-proposals/20i-approval-application.html)
- Sex Offender Registry
- [Sex Offender Registry](https://oklahoma.gov/oag/resources/sex-offender-reg.html)
- [Administrative Rules](https://oklahoma.gov/oag/resources/adminrules.html)
- [Elder Abuse Registry](https://oklahoma.gov/oag/resources/elder-abuse-registry.html)
- [Forms](https://oklahoma.gov/oag/resources/forms.html)
- [Public Forms](https://oklahoma.gov/oag/resources/forms/public-forms.html)
- [State Agency Forms](https://oklahoma.gov/oag/resources/forms/state-agency-forms.html)
- [Grants](https://oklahoma.gov/oag/resources/grants.html)
- [Oklahoma Sheriff’s Office Funding Assistance Grant Program](https://oklahoma.gov/oag/resources/grants/oklahoma-sheriffs-office-funding-assistance-grant-program.html)
- [Opioid Abatement Grant](https://oklahoma.gov/oag/resources/grants/opioid-abatement-grant.html)
- [Safe Oklahoma Grant](https://oklahoma.gov/oag/resources/grants/safe-oklahoma-grant.html)
- [FVPSA Underserved Grant Program](https://oklahoma.gov/oag/resources/grants/fvpsa-underserved-grant-program.html)
- [Legal Services Agreements](https://oklahoma.gov/oag/resources/legal-services-agreements.html)
- [Meetings](https://oklahoma.gov/oag/resources/meetings.html)
- [Domestic Violence Fatality Review Board](https://oklahoma.gov/oag/resources/meetings/domestic-violence-fatality-review-board.html)
- [Long-Term Care Ombudsman Advisory Committee](https://oklahoma.gov/oag/resources/meetings/long-term-care-ombudsman-advisory-committee.html)
- [Missing & Murdered Indigenous Peoples Subcommittee](https://oklahoma.gov/oag/resources/meetings/mmip.html)
- [Opioid Abatement Board](https://oklahoma.gov/oag/resources/meetings/opioid-abatement-board.html)
- [Sexual Assault Forensic Evidence Board](https://oklahoma.gov/oag/resources/meetings/safe-board.html)
- [Victim Advocacy and Services Unit Advisory Council](https://oklahoma.gov/oag/resources/meetings/vasu-advisory-council.html)
- [Officer of the Year](https://oklahoma.gov/oag/resources/officer-of-the-year.html)
- [2026 Nomination, Selection & Awards](https://oklahoma.gov/oag/resources/officer-of-the-year/2026.html)
- [2025 Winners & Ceremony](https://oklahoma.gov/oag/resources/officer-of-the-year/2025.html)
- [2024 Winners & Ceremony](https://oklahoma.gov/oag/resources/officer-of-the-year/2024.html)
- [Oklahoma Telemarketer Restriction Act Consumer Registry](https://oklahoma.gov/oag/resources/telemarketer-restriction-act.html)
- [Oklahoma's "Do Not Call List" Online Registration](https://oklahoma.gov/oag/resources/telemarketer-restriction-act/oklahomas-do-not-call-list.html)
- [National "Do Not Call" Registry](https://oklahoma.gov/oag/resources/telemarketer-restriction-act/national-do-not-call.html)
- [Do Not Call List Complaints](https://oklahoma.gov/oag/resources/telemarketer-restriction-act/do-not-call-list-complaints.html)
- [Requests for Proposals](https://oklahoma.gov/oag/resources/requests-for-proposals.html)
- [20i Approval Application](https://oklahoma.gov/oag/resources/requests-for-proposals/20i-approval-application.html)
- [Sex Offender Registry](https://oklahoma.gov/oag/resources/sex-offender-reg.html)
- [Opinions](https://oklahoma.gov/oag/opinions.html)
Opinions
- Advisory Letters
- [Advisory Letters](https://oklahoma.gov/oag/opinions/adv-letters.html)
- AG Opinions
- [AG Opinions](https://oklahoma.gov/oag/opinions/opinions.html)
- Board Supervisory Letters
- [Board Supervisory Letters](https://oklahoma.gov/oag/opinions/board-letters.html)
- Public Access Counselor Opinions
- [Public Access Counselor Opinions](https://oklahoma.gov/oag/opinions/pa-counselor-opinions.html)
- [Advisory Letters](https://oklahoma.gov/oag/opinions/adv-letters.html)
- [AG Opinions](https://oklahoma.gov/oag/opinions/opinions.html)
- [Board Supervisory Letters](https://oklahoma.gov/oag/opinions/board-letters.html)
- [Public Access Counselor Opinions](https://oklahoma.gov/oag/opinions/pa-counselor-opinions.html)
- [Careers](https://oklahoma.gov/oag/careers.html)
Careers
- Employee Benefits
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- [Employee Benefits](https://oklahoma.gov/oag/careers/employee-benefits.html)
- [Available Careers](https://oklahoma.gov/oag/careers/employee-benefits/available-careers.html)
- [Employee Assistance Program](https://oklahoma.gov/oag/careers/employee-benefits/employee-assistance-program.html)
- [State Employee Discounts](https://oklahoma.gov/oag/careers/employee-benefits/state-employee-discounts.html)
- Employment Opportunities
- [Employment Opportunities](https://oklahoma.gov/oag/careers/employment-opportunities.html)
- [Employee Benefits](https://oklahoma.gov/oag/careers/employee-benefits.html)
- [Available Careers](https://oklahoma.gov/oag/careers/employee-benefits/available-careers.html)
- [Employee Assistance Program](https://oklahoma.gov/oag/careers/employee-benefits/employee-assistance-program.html)
- [State Employee Discounts](https://oklahoma.gov/oag/careers/employee-benefits/state-employee-discounts.html)
- [Employment Opportunities](https://oklahoma.gov/oag/careers/employment-opportunities.html)
1. [OAG](https://oklahoma.gov/oag.html)
2. [About](https://oklahoma.gov/oag/about.html)
3. [Divisions](https://oklahoma.gov/oag/about/divisions.html)
4. Consumer Protection Unit
# Consumer Protection Unit
## Overview
Through its Consumer Protection Unit (CPU), the Office of the Attorney General is committed to ensuring a safe and fair marketplace in Oklahoma.
To achieve this goal, the Consumer Protection Unit assists Oklahoma consumers through community outreach and education programs, mediation of consumer complaints and taking legal action when necessary against individuals or businesses engaged in deceptive, fraudulent or unfair advertising or sales practices.
## Consumer Complaints
The CPU processes thousands of consumer complaints every year. In many cases, the dispute can be resolved over the phone by a consumer representative or through a written mediation process. Through this process, the CPU returns tens of thousands of dollars in refunds to consumers every year.
Our consumer representatives can be reached at:
- (405) 521-2029
- (833) 681-1895
- [ConsumerProtection@oag.ok.gov](mailto:ConsumerProtection@oag.ok.gov)
File a consumer complaint with the Office of the Attorney General by downloading and completing the form below. Then, save the completed form as a PDF and email it to [ConsumerProtection@oag.ok.gov](mailto:ConsumerProtection@oag.ok.gov) with "Complaint" in the subject line. Please attach any relevant documentation to your email.
[Airline Complaints](https://oklahoma.gov/oag/complaints-tiplines/complaints/airline.html)
[Consumer Complaints](https://oklahoma.gov/oag/complaints-tiplines/complaints/consumer.html)
[Senior Fraud Complaints](https://oklahoma.gov/oag/complaints-tiplines/complaints/senior-fraud.html)
## Outreach and Education
One of the best ways to ensure a fair marketplace is to provide consumers with the tools to make informed decisions and to spot the warning signs of potential scams. Throughout the year, CPU attorneys, investigators and staff participate in community events to educate Oklahomans on subjects ranging from identity theft, to avoiding scams in the wake of weather-related disasters.
### Consumer Action: Tips for Avoiding Fraud
***
- Stay patient, research companies and resist the urge to make quick decisions in the moment;
- Ask people you trust for the name of a reliable contractor;
- Avoid fly-by-night companies and use local companies that are established in the community;
- Obtain written estimates from multiple companies;
- Be cautious if an individual or business asks for a substantial up-front payment or cash payment;
- Use your best judgement. If a deal sounds too good to be true, it probably is.
- [Disaster Scam Prevention](https://oklahoma.gov/content/dam/ok/en/oag/divisions/consumer-protection/disaster-scam-prevention/2023_disaster_scam_prevention_packet.pdf "Disaster Scam Prevention")
## Enforcement
The CPU is charged with enforcing many state and federal laws that protect consumers against deceptive, unfair and fraudulent business practices. When appropriate, the CPU will take legal action to remedy violations of these laws.
## Do Not Call Registries
The Oklahoma Telemarketer Restriction Act Consumer Registry lists the telephone numbers of Oklahomans who don't want unsolicited telemarketing calls and have properly registered with the Oklahoma Attorney General. The Telemarketer Restriction Act, passed in 2002, prohibits telemarketers from contacting Oklahomans on the list, with some exceptions that were written into the law.
[Learn more about The Oklahoma Telemarketer Restriction Act Consumer Registry](https://oklahoma.gov/oag/resources/telemarketer-restriction-act.html)
Last Modified on Mar 16, 2026
[](https://oklahoma.gov/oag.html)
[Back to top](https://oklahoma.gov/oag/about/divisions/cpu.html "back-to-top")
313 NE 21st Street
Oklahoma City, OK 73105
[Contact Us](https://oklahoma.gov/oag/about/contact)
- [US Constitution](https://www.archives.gov/founding-docs)
- [Oklahoma Constitution](http://www.oklegislature.gov/ok_constitution.aspx)
- [Oklahoma Statutes](http://www.oklegislature.gov/osStatuesTitle.aspx)
- [Oklahoma State Courts Network](https://www.oscn.net/v4/)
[OAG Employee Login](http://portal.office.com/)
- [Oklahoma.gov](https://oklahoma.gov/)
- [Policies](https://oklahoma.gov/about/policy-disclaimers.html)
- [Accessibility](https://oklahoma.gov/about/accessibility-policy.html)
- [Feedback](https://oklahoma.gov/about/contactus.html)
Copyright ©State of Oklahoma |
| Readable Markdown | Overview
Through its Consumer Protection Unit (CPU), the Office of the Attorney General is committed to ensuring a safe and fair marketplace in Oklahoma.
To achieve this goal, the Consumer Protection Unit assists Oklahoma consumers through community outreach and education programs, mediation of consumer complaints and taking legal action when necessary against individuals or businesses engaged in deceptive, fraudulent or unfair advertising or sales practices.
Consumer Complaints
The CPU processes thousands of consumer complaints every year. In many cases, the dispute can be resolved over the phone by a consumer representative or through a written mediation process. Through this process, the CPU returns tens of thousands of dollars in refunds to consumers every year.
Our consumer representatives can be reached at:
- (405) 521-2029
- (833) 681-1895
- [ConsumerProtection@oag.ok.gov](mailto:ConsumerProtection@oag.ok.gov)
File a consumer complaint with the Office of the Attorney General by downloading and completing the form below. Then, save the completed form as a PDF and email it to [ConsumerProtection@oag.ok.gov](mailto:ConsumerProtection@oag.ok.gov) with "Complaint" in the subject line. Please attach any relevant documentation to your email.
Outreach and Education
One of the best ways to ensure a fair marketplace is to provide consumers with the tools to make informed decisions and to spot the warning signs of potential scams. Throughout the year, CPU attorneys, investigators and staff participate in community events to educate Oklahomans on subjects ranging from identity theft, to avoiding scams in the wake of weather-related disasters.
Consumer Action: Tips for Avoiding Fraud
- Stay patient, research companies and resist the urge to make quick decisions in the moment;
- Ask people you trust for the name of a reliable contractor;
- Avoid fly-by-night companies and use local companies that are established in the community;
- Obtain written estimates from multiple companies;
- Be cautious if an individual or business asks for a substantial up-front payment or cash payment;
- Use your best judgement. If a deal sounds too good to be true, it probably is.
- [Disaster Scam Prevention](https://oklahoma.gov/content/dam/ok/en/oag/divisions/consumer-protection/disaster-scam-prevention/2023_disaster_scam_prevention_packet.pdf "Disaster Scam Prevention")
Enforcement
The CPU is charged with enforcing many state and federal laws that protect consumers against deceptive, unfair and fraudulent business practices. When appropriate, the CPU will take legal action to remedy violations of these laws.
Do Not Call Registries
The Oklahoma Telemarketer Restriction Act Consumer Registry lists the telephone numbers of Oklahomans who don't want unsolicited telemarketing calls and have properly registered with the Oklahoma Attorney General. The Telemarketer Restriction Act, passed in 2002, prohibits telemarketers from contacting Oklahomans on the list, with some exceptions that were written into the law. |
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