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[Skip to content](https://nwpublisher.com/help-support/#content) [](https://nwpublisher.com/) [NW Publisher App](https://nwpublisher.com/) iOS & Android App Main Menu - [Home](https://nwpublisher.com/) - [Download](https://nwpublisher.com/download_jws_publisher_app/) - [Help & Support](https://nwpublisher.com/help-support/) - [Donate](https://nwpublisher.com/donate/) - [English](https://nwpublisher.com/help-support/#pll_switcher) - [Español](https://nwpublisher.com/es/jw-scheduler-edicion-del-publicador-aplicacion-ios-y-android/) - [Português (BR)](https://nwpublisher.com/pt/o-jw-scheduler-edicao-do-publicador-e-um-aplicativo-apple-ios-e-google-android/) - [Português (PT)](https://nwpublisher.com/pt_pt/o-jw-scheduler-app-publicador-e-uma-aplicacao-apple-ios-e-google-android-app-para-publicadores-testemunhas-de-jeova-e-estudantes-da-rvmc/) - [Français](https://nwpublisher.com/fr/application-jw-scheduler-edition-proclamateur-est-une-application-apple-ios-et-google-android/) - [Deutsch](https://nwpublisher.com/de/jw-scheduler-publisher-edition-app-ist-eine-apple-ios-und-google-android-app/) - [Italiano](https://nwpublisher.com/it/jw-scheduler-edizione-editori-e-unapp-per-apple-ios-e-google-android/) - [Română](https://nwpublisher.com/ro/jw-scheduler-editia-pentru-vestitori-a-aplicatiei-este-disponibila-pentru-apple-ios-si-google-android/) - [Polski](https://nwpublisher.com/pl/aplikacje-jw-scheduler-wersja-dla-glosicieli-mozna-pobrac-ze-sklepu-apple-ios-lub-sklepu-google/) - [Русский](https://nwpublisher.com/ru/%D0%BF%D1%80%D0%B8%D0%BB%D0%BE%D0%B6%D0%B5%D0%BD%D0%B8%D0%B5-jw-scheduler-publisher-edition-apple-ios-%D0%B8-google-android-%D1%81%D0%BE%D0%B7%D0%B4%D0%B0%D0%BD%D0%BE-%D0%B4%D0%BB%D1%8F-%D1%81/) - [Kreyòl Ayisyen](https://nwpublisher.com/ht/app-jws-publisher-se-yon-app-apple-ios-ak-google-android-pou-pwoklamate-temwen-jewova-yo-ak-elev-lntnf-yo/) - [Türkçe](https://nwpublisher.com/tr/jw-scheduler-mujdeci-uygulamasi-yehovanin-sahitleri-mujdecileri-ve-hhi-ogrencileri-icin-apple-ios-ve-google-android-surumleri-icin-mevcut-olan-bir-uygulamadir/) - [Search](https://nwpublisher.com/help-support/) # Help & Support **[Connecting to your Congregation](https://nwpublisher.com/help-support/#connect_to_your_congregation)** **[Identifying Yourself](https://nwpublisher.com/help-support/#identify_yourself)** **[Notification & Reminders](https://nwpublisher.com/help-support/#enable_notifications_reminders)** **[User Interface](https://nwpublisher.com/help-support/#User_Interface)** **[Congregation screen](https://nwpublisher.com/help-support/#home)** **[Submit Field Service Report](https://nwpublisher.com/help-support/#field_service_report)** **[Record Field Service Activity](https://nwpublisher.com/help-support/#Record_Field_Service_Activity)** **[Schedules screen](https://nwpublisher.com/help-support/#me)** **[Assignments screen](https://nwpublisher.com/help-support/#assignments)** **[Duties screen](https://nwpublisher.com/help-support/#duties)** **[Settings](https://nwpublisher.com/help-support/#settings)** **[About NW Publisher](https://nwpublisher.com/help-support/#about_jws_publisher)** **[Disconnect](https://nwpublisher.com/help-support/#disconnect)** **[Translate into more Languages](https://nwpublisher.com/help-support/#translate)** **[Additional Help](https://nwpublisher.com/help-support/#additional_help)** ## Connecting to your Congregation [How to Connect to your Congregation]() 1. Open *NW Publisher* 2. Enter your **Congregation ID** 3. Enter your **Congregation PIN** 4. Tap **Connect** [I don't know my Congregation ID or Congregation PIN]() **Note:** To use *New World* *Publisher* app, your congregation must be using [New World Scheduler](https://nwscheduler.com/). If your congregation is not yet using [New World Scheduler](https://nwscheduler.com/), you will not be able to use this app. If you are an elder and wish to try *New World Scheduler*, please visit [NWScheduler.com](http://www.nwscheduler.com/) to download. If you are a Publisher: 1. Confirm your congregation elders have told you to use *NW Publisher* app. If they have not told you to use it, you will not be able to use it. This is because the elders must first setup the congregation using [New World Scheduler](https://nwscheduler.com/) 2. Contact your local elders for assistance. If you are an Elder: 1. Confirm you have correctly setup [New World Scheduler](https://nwscheduler.com/) and enabled the App. 2. Open [New World Scheduler](https://nwscheduler.com/) and click **Help \> NW Publisher app** [I can't Connect to my Congregation]() If you are a Publisher: 1. Double-check you are entering the Congregation ID exactly right. It must be **9-digits** and in the format 123-456-789. 2. Double-check you are entering the Congregation PIN exactly right. 3. Contact your local elders for assistance. If you are an Elder: - See [NW Publisher app Common Questions and Problems](https://nwscheduler.com/how-to/jw-scheduler-app/solve-jw-scheduler-app-problems/) [I receive a Connection Error or cloud\_firestore/unavailable Error]() This means your phone has trouble accessing our servers. This is likely caused by a poor or unreliable internet connection. 1. Try connecting at another time of the day. 2. If you are using 3G or 4G, try using Wi-Fi or visa-versa 3. Try using a different internet connection in another location. 4. Ensure you phone doesn’t have any security or firewall software that stops NW Publisher from connecting to the internet. 5. Contact your local elders for assistance [Can I connect with multiple devices?]() While this is technically possible, we do not recommend it. Notifications, Reminders, Field Service Activity and other data may not sync between devices and may cause problems. [Why does NW Publisher app have minimum OS requirements?]() To keep NW Publisher app secure and reliable, at times it is necessary to raise the minimum requirements to run the app. This is a requirement from Apple and Google to use the latest security features. We try to maintain the same minimum requirements as JW Library. Please see [https://www.jw.org/en/online-help/jw-library/apple/faqs/.](https://www.jw.org/en/online-help/jw-library/apple/faqs/) Please do not contact us and ask us to change these minimum requirements, as that would greatly reduce the security and reliability for *all* users worldwide. ## Identifying Yourself [How to Identify yourself]() 1. Enter your **First Name** 2. Enter your **Member PIN** - **Note**: If you do not know your Member PIN, please contact your local elders. 3. Tap **Identify** [I cannot Identify myself]() If you are a Publisher: 1. Double-check you are entering only your **First** Name. 2. Double-check you are entering your Member PIN exactly right. 3. Contact your local elders for assistance. If you are an Elder: - See [JWS Publisher app Common Questions and Problems](https://jwscheduler.com/how-to/jw-scheduler-app/solve-jw-scheduler-app-problems/) ## Notification & Reminders [How do Reminders work?]() Publishers can choose to **Enable Reminders** in *NW Publisher* by tapping **Settings**. The following Reminders can be enabled: **Submit Field Service Report** - This will automatically create a reminder to submit their report on the **1st** of the new month at **7pm**. - Another Reminder to submit their report will be given on the **8th** of the month. (If not already submitted) - A Final Reminder to submit their report is given on the **15th** of the month. (If not already submitted) **Assignments** - An Initial Reminder will be given for all upcoming Assignments **6 days** before the assignment. - A Final Reminder will be given **24 hours** before any upcoming Assignment. - **Note**: The Initial and Final reminder period can be adjusted in Settings. **Duties** - An Initial Reminder will be given for all upcoming Duties **1 day** before the duty. - A Final Reminder will be given **1 hour** before any upcoming duty. - **Note**: The Initial and Final reminder period can be adjusted in Settings. **Congregation Events** - An Initial Reminder will be given for all upcoming Congregation Events **7 days** before the event. - A Final Reminder will be given **1 day** before any upcoming event. - **Note**: The Initial and Final reminder period can be adjusted in Settings. There is no way to create any other reminders. [How do Notifications work?]() Publishers can choose to **Enable Notifications** in *NW Publisher* by tapping **Settings**. The following Notifications can be enabled: **Announcements and Events** - This allows appointed brothers using JW Scheduler to send publishers a Notification when there is a new, updated or removed **Congregation Announcement** or **Congregation Event.** **Assignments and Duties** - This allows appointed brothers using JW Scheduler to send publishers a Notification when they have a new, updated or removed **Assignment** or **Duty**. No other notifications can be sent to publishers. [I cannot Enable notifications or reminders]() 1. In *NW Publisher* App, tap **Settings** \> under Notifications, tap **Enable**. 2. Check that your phone has given *NW Publisher* access to Notifications. (iOS only) 3. 1. Close NW Publisher 2. In iOS, tap **Settings** \> scroll down to **NW Publisher** \> tap **Notifications** - Select **Allow Notifications** - Select **Allow Lock Screen, Notification Center** and **Banners** 3. Enable **Background App Refresh**   ## User Interface [Can I make the font size or text bigger?]() Yes. NW Publisher supports Dynamic Type, which allows users to make the text larger or smaller. If you have an Apple device: 1. Open iOS **Settings** 2. Tap **Display and Brightness** 3. Tap **Text Size** 4. Drag the slider to select the font size you want. If you have an Android device: 1. Open Android **Settings** 2. Tap **Accessibility** 3. Tap **Vision** menu 4. Tap **Font Size** 5. Drag the slider to select the font size you want. [What do the symbols next to Schedules, Assignments and Duties mean?]() NW Publisher app uses various symbols to help you quickly and easily see identify data. - New or Updated - Upcoming Soon, within your First Reminder period - Upcoming Very Soon, within your Final Reminder period - Delegate report, assignment or duty ## Congregation screen [What is shown on the Congregation screen?]() The **Congregation** screen shows the following: - Reminder to Submit your **Field Service Report** (if you haven’t already) - **Note:** If you have already submitted your Report and are seeing this reminder, please tap “**Already Submitted**“. - Any recent **Congregation Announcements** - All Upcoming **Congregation Events** ## Submit Field Service Report [How do I submit my Field Service Report?]() The **Submit Field Service Report** allows you to submit your Field Service Report to your local congregation. 1. **Check** the box if you shared in any form of the ministry during the month - **Note:** This should be checked even if you are a pioneer or missionary 2. Enter the number of **different** Bible studies conducted during the month 3. (Pioneers only) Enter your **Hours** 4. (Pioneers only) Enter any **Credit** for theocratic activities, e.g. Bethel, Construction, Pioneer School, etc. 5. Enter any **Remarks** (notes, comments) for your Group Overseer or Secretary 6. Tap **Submit** - **Note**: There is no way to submit a report early - **Note:** If you later need to make a change to your report, please contact your local elders directly. [I am having a problem submitting my Field Service Report]() If you have a problem submitting your Field Service Report, such as the spinning circle keeps spinning, this likely means there is a connection problem with your phone. Simply close the App, re-open and try again. Or wait until later and try again. [Can I submit my Field Service report early?]() No, not using NW Publisher app. If you must submit your report early, you can simply contact your Group Overseer.  ## Record Field Service Activity [How can I record hours and minutes?]() There are 2 ways: - Use **decimals** to represent partial hours, e.g. **1\.5** = 1 hour and 30 minutes. - Use a **colon** to represent hours and minutes, e.g. **1:30** = 1 hour and 30 minutes. [What is the pink dot under the dates?]() Any date where any Field Service Activity has been recorded will display a pink dot. This simply helps you quickly identify which dates you engaged in field service, but has no other affect. [Can I record Field Service Activity across multiple devices?]() No, Field Service Activity will not sync across multiple devices. [What does carry forward to next month mean?]() (Pioneers only) Field Service Reports with more than 1 hour should be submitted with whole hours only. When submitting your report, NW Publisher give you the option to “**carry forward to next month**“. This means the extra minutes will be removed from this month, and placed on the 1st of next month. You can see this under Field Service Activity. ## Schedules screen [What is shown on the Schedules screen?]() The **Schedules** screen shows the following: - The next 4 upcoming Christian Life and Ministry Meeting schedules. - The next 4 upcoming Weekend Meeting schedules. - The next 4 upcoming Field Service schedules. - The next 4 upcoming Public Witnessing schedules. ## Assignments screen [What is shown on the Assignments screen?]() The **Assignments** screen shows the following: - All your Upcoming **Assignments** - This includes: Treasures from God’s Word, Apply Yourself to the Field Ministry, Living as Christians, Chairman, Prayers and Reading assignments, Local Public Talks, Away Public Talks, Weekend Chairman and Watchtower Reader. **Note:** Tap on any Assignment for more details. ## Duties screen [What is shown on the Duties screen?]() The **Duties** screen shows the following: - All your Upcoming **Duties** - This includes: Attendant, Security, Sound, Video, Platform, Microphones, Hospitality, Kingdom Hall Cleaning, Lawn and Garden Care. **Note:** Tap on any Duty for more details. ## Settings [How do I edit Settings?]() The **Settings** screen shows the following: 1. **Notifications** - Enable or Disable notifications and reminders. - Assignments: Set the **Initial** and **Final** Reminder times - Duties: Set the **Initial** and **Final** Reminder times **Note**: If you want to disable either the Initial or Final reminder, set to **No**. ## About NW Publisher [What does About NW Publisher show?]() The **About NW Publisher** screen shows the following: 1. Information about the NW Publisher App 2. How to Support NW Publisher - Please tell others about NW Publisher. - [Donate](https://nwpublisher.com/donate/) to support the development of NW Publisher. 3. License Agreement 4. Privacy Policy 5. Version information, i.e. Version & Build \# [How do I check what Version of NW Publisher I am using?]() 1. Tap **About NW Publisher** 2. Scroll to the bottom-left corner and the version will be displayed, e.g. **1\.2.2 \#45** ## Disconnect [What does Disconnect do?]() The **Disconnect** button will disconnect you from your Congregation. - **Note**: You will no longer be able to view any upcoming Assignments, Duties, Events or Announcements. You will need your Congregation ID, Congregation PIN and Member PIN to connect again. ## Languages and Translation [Can I help translate into more languages?]() Yes! We are happy to provide the *NW Publisher App* in more languages. Please see [Request New Language](https://jwscheduler.com/help-en/request-a-new-language-for-jw-scheduler/) for more information. [There is a problem with one of the translations]() Please see [Improve NW Publisher Translation](https://jwscheduler.com/how-to/language/improve-jws-publisher-app-translation/) for more information ## Additional Help [Where can I get more Help?]() If you are a publisher: - Please contact your local congregation elders. If you are an elder: - Please visit [New World Scheduler](https://nwscheduler.com/) and click [Help & Support](https://nwscheduler.com/support/).  ### NW Publisher [](https://apps.apple.com/au/app/jws-publisher/id1561127070) [](https://play.google.com/store/apps/details?id=com.jwscheduler.jws) [](https://www.amazon.com/gp/product/B093R8KPBW) [](https://nwpublisher.com/install-nw-publisher-app-on-windows/) [](https://nwpublisher.com/download/853/) *Hello\!* **NW* Publisher* app (*New World Publisher*) helps publishers easily keep up-to-date with what is happening in the congregation as well as keep track of their assignments, duties and schedules. We hope you enjoy using this app and you find it helpful\! This app was created and is maintained by a small team of brothers and sisters based in Australia. Our team are all currently in full-time service, and all brothers are elders. Between us we have spent over 30 years in the full-time service, including more than 10 years in special full-time service. Our team members have also served at branch offices, remote translation offices and in lands where the need is greater. Kind Regards, *NW Publisher app Team* Please Note: All ideas and opinions on this website are our own, and do not necessarily reflect the opinions of JW.org or the Watchtower Bible and Tract Society. This is not an official website of Jehovah’s Witnesses and is not an official program or app of Jehovah’s Witnesses. While all team members are active Jehovah’s Witnesses, we are not affiliated with JW.org or the Watchtower Bible and Tract Society. This program does not replace any official program or website, does not contain any ‘spiritual food’ and does not gather any personal data from you. All data inside this program comes from your local body of elders only. Any and all personal information displayed on this website, such as in screenshots, how to guides or help videos, is purely fictitious and is for illustrative purposes only. No real personal or congregation information is used anywhere on this website. Copyright © 2020 New World Solutions Pty Ltd **\|** **[PRIVACY POLICY](https://nwpublisher.com/privacy-policy/)** **\|** **[LICENCE AGREEMENT](https://nwpublisher.com/license-agreement/)** Scroll to Top

**[Connecting to your Congregation](https://nwpublisher.com/help-support/#connect_to_your_congregation)** **[Identifying Yourself](https://nwpublisher.com/help-support/#identify_yourself)** **[Notification & Reminders](https://nwpublisher.com/help-support/#enable_notifications_reminders)** **[User Interface](https://nwpublisher.com/help-support/#User_Interface)** **[Congregation screen](https://nwpublisher.com/help-support/#home)** **[Submit Field Service Report](https://nwpublisher.com/help-support/#field_service_report)** **[Record Field Service Activity](https://nwpublisher.com/help-support/#Record_Field_Service_Activity)** **[Schedules screen](https://nwpublisher.com/help-support/#me)** **[Assignments screen](https://nwpublisher.com/help-support/#assignments)** **[Duties screen](https://nwpublisher.com/help-support/#duties)** **[Settings](https://nwpublisher.com/help-support/#settings)** **[About NW Publisher](https://nwpublisher.com/help-support/#about_jws_publisher)** **[Disconnect](https://nwpublisher.com/help-support/#disconnect)** **[Translate into more Languages](https://nwpublisher.com/help-support/#translate)** **[Additional Help](https://nwpublisher.com/help-support/#additional_help)** Connecting to your Congregation [How to Connect to your Congregation]() 1. Open *NW Publisher* 2. Enter your **Congregation ID** 3. Enter your **Congregation PIN** 4. Tap **Connect** [I don't know my Congregation ID or Congregation PIN]() **Note:** To use *New World* *Publisher* app, your congregation must be using [New World Scheduler](https://nwscheduler.com/). If your congregation is not yet using [New World Scheduler](https://nwscheduler.com/), you will not be able to use this app. If you are an elder and wish to try *New World Scheduler*, please visit [NWScheduler.com](http://www.nwscheduler.com/) to download. If you are a Publisher: 1. Confirm your congregation elders have told you to use *NW Publisher* app. If they have not told you to use it, you will not be able to use it. This is because the elders must first setup the congregation using [New World Scheduler](https://nwscheduler.com/) 2. Contact your local elders for assistance. If you are an Elder: 1. Confirm you have correctly setup [New World Scheduler](https://nwscheduler.com/) and enabled the App. 2. Open [New World Scheduler](https://nwscheduler.com/) and click **Help \> NW Publisher app** [I can't Connect to my Congregation]() If you are a Publisher: 1. Double-check you are entering the Congregation ID exactly right. It must be **9-digits** and in the format 123-456-789. 2. Double-check you are entering the Congregation PIN exactly right. 3. Contact your local elders for assistance. If you are an Elder: - See [NW Publisher app Common Questions and Problems](https://nwscheduler.com/how-to/jw-scheduler-app/solve-jw-scheduler-app-problems/) [I receive a Connection Error or cloud\_firestore/unavailable Error]() This means your phone has trouble accessing our servers. This is likely caused by a poor or unreliable internet connection. 1. Try connecting at another time of the day. 2. If you are using 3G or 4G, try using Wi-Fi or visa-versa 3. Try using a different internet connection in another location. 4. Ensure you phone doesn’t have any security or firewall software that stops NW Publisher from connecting to the internet. 5. Contact your local elders for assistance [Can I connect with multiple devices?]() While this is technically possible, we do not recommend it. Notifications, Reminders, Field Service Activity and other data may not sync between devices and may cause problems. [Why does NW Publisher app have minimum OS requirements?]() To keep NW Publisher app secure and reliable, at times it is necessary to raise the minimum requirements to run the app. This is a requirement from Apple and Google to use the latest security features. We try to maintain the same minimum requirements as JW Library. Please see [https://www.jw.org/en/online-help/jw-library/apple/faqs/.](https://www.jw.org/en/online-help/jw-library/apple/faqs/) Please do not contact us and ask us to change these minimum requirements, as that would greatly reduce the security and reliability for *all* users worldwide. Identifying Yourself [How to Identify yourself]() 1. Enter your **First Name** 2. Enter your **Member PIN** - **Note**: If you do not know your Member PIN, please contact your local elders. 3. Tap **Identify** [I cannot Identify myself]() If you are a Publisher: 1. Double-check you are entering only your **First** Name. 2. Double-check you are entering your Member PIN exactly right. 3. Contact your local elders for assistance. If you are an Elder: - See [JWS Publisher app Common Questions and Problems](https://jwscheduler.com/how-to/jw-scheduler-app/solve-jw-scheduler-app-problems/) Notification & Reminders [How do Reminders work?]() Publishers can choose to **Enable Reminders** in *NW Publisher* by tapping **Settings**. The following Reminders can be enabled: **Submit Field Service Report** - This will automatically create a reminder to submit their report on the **1st** of the new month at **7pm**. - Another Reminder to submit their report will be given on the **8th** of the month. (If not already submitted) - A Final Reminder to submit their report is given on the **15th** of the month. (If not already submitted) **Assignments** - An Initial Reminder will be given for all upcoming Assignments **6 days** before the assignment. - A Final Reminder will be given **24 hours** before any upcoming Assignment. - **Note**: The Initial and Final reminder period can be adjusted in Settings. **Duties** - An Initial Reminder will be given for all upcoming Duties **1 day** before the duty. - A Final Reminder will be given **1 hour** before any upcoming duty. - **Note**: The Initial and Final reminder period can be adjusted in Settings. **Congregation Events** - An Initial Reminder will be given for all upcoming Congregation Events **7 days** before the event. - A Final Reminder will be given **1 day** before any upcoming event. - **Note**: The Initial and Final reminder period can be adjusted in Settings. There is no way to create any other reminders. [How do Notifications work?]() Publishers can choose to **Enable Notifications** in *NW Publisher* by tapping **Settings**. The following Notifications can be enabled: **Announcements and Events** - This allows appointed brothers using JW Scheduler to send publishers a Notification when there is a new, updated or removed **Congregation Announcement** or **Congregation Event.** **Assignments and Duties** - This allows appointed brothers using JW Scheduler to send publishers a Notification when they have a new, updated or removed **Assignment** or **Duty**. No other notifications can be sent to publishers. [I cannot Enable notifications or reminders]() 1. In *NW Publisher* App, tap **Settings** \> under Notifications, tap **Enable**. 2. Check that your phone has given *NW Publisher* access to Notifications. (iOS only) 3. 1. Close NW Publisher 2. In iOS, tap **Settings** \> scroll down to **NW Publisher** \> tap **Notifications** - Select **Allow Notifications** - Select **Allow Lock Screen, Notification Center** and **Banners** 3. Enable **Background App Refresh**   User Interface [Can I make the font size or text bigger?]() Yes. NW Publisher supports Dynamic Type, which allows users to make the text larger or smaller. If you have an Apple device: 1. Open iOS **Settings** 2. Tap **Display and Brightness** 3. Tap **Text Size** 4. Drag the slider to select the font size you want. If you have an Android device: 1. Open Android **Settings** 2. Tap **Accessibility** 3. Tap **Vision** menu 4. Tap **Font Size** 5. Drag the slider to select the font size you want. [What do the symbols next to Schedules, Assignments and Duties mean?]() NW Publisher app uses various symbols to help you quickly and easily see identify data. - New or Updated - Upcoming Soon, within your First Reminder period - Upcoming Very Soon, within your Final Reminder period - Delegate report, assignment or duty Congregation screen [What is shown on the Congregation screen?]() The **Congregation** screen shows the following: - Reminder to Submit your **Field Service Report** (if you haven’t already) - **Note:** If you have already submitted your Report and are seeing this reminder, please tap “**Already Submitted**“. - Any recent **Congregation Announcements** - All Upcoming **Congregation Events** Submit Field Service Report [How do I submit my Field Service Report?]() The **Submit Field Service Report** allows you to submit your Field Service Report to your local congregation. 1. **Check** the box if you shared in any form of the ministry during the month - **Note:** This should be checked even if you are a pioneer or missionary 2. Enter the number of **different** Bible studies conducted during the month 3. (Pioneers only) Enter your **Hours** 4. (Pioneers only) Enter any **Credit** for theocratic activities, e.g. Bethel, Construction, Pioneer School, etc. 5. Enter any **Remarks** (notes, comments) for your Group Overseer or Secretary 6. Tap **Submit** - **Note**: There is no way to submit a report early - **Note:** If you later need to make a change to your report, please contact your local elders directly. [I am having a problem submitting my Field Service Report]() If you have a problem submitting your Field Service Report, such as the spinning circle keeps spinning, this likely means there is a connection problem with your phone. Simply close the App, re-open and try again. Or wait until later and try again. [Can I submit my Field Service report early?]() No, not using NW Publisher app. If you must submit your report early, you can simply contact your Group Overseer.  Record Field Service Activity [How can I record hours and minutes?]() There are 2 ways: - Use **decimals** to represent partial hours, e.g. **1\.5** = 1 hour and 30 minutes. - Use a **colon** to represent hours and minutes, e.g. **1:30** = 1 hour and 30 minutes. [What is the pink dot under the dates?]() Any date where any Field Service Activity has been recorded will display a pink dot. This simply helps you quickly identify which dates you engaged in field service, but has no other affect. [Can I record Field Service Activity across multiple devices?]() No, Field Service Activity will not sync across multiple devices. [What does carry forward to next month mean?]() (Pioneers only) Field Service Reports with more than 1 hour should be submitted with whole hours only. When submitting your report, NW Publisher give you the option to “**carry forward to next month**“. This means the extra minutes will be removed from this month, and placed on the 1st of next month. You can see this under Field Service Activity. Schedules screen [What is shown on the Schedules screen?]() The **Schedules** screen shows the following: - The next 4 upcoming Christian Life and Ministry Meeting schedules. - The next 4 upcoming Weekend Meeting schedules. - The next 4 upcoming Field Service schedules. - The next 4 upcoming Public Witnessing schedules. Assignments screen [What is shown on the Assignments screen?]() The **Assignments** screen shows the following: - All your Upcoming **Assignments** - This includes: Treasures from God’s Word, Apply Yourself to the Field Ministry, Living as Christians, Chairman, Prayers and Reading assignments, Local Public Talks, Away Public Talks, Weekend Chairman and Watchtower Reader. **Note:** Tap on any Assignment for more details. Duties screen [What is shown on the Duties screen?]() The **Duties** screen shows the following: - All your Upcoming **Duties** - This includes: Attendant, Security, Sound, Video, Platform, Microphones, Hospitality, Kingdom Hall Cleaning, Lawn and Garden Care. **Note:** Tap on any Duty for more details. Settings [How do I edit Settings?]() The **Settings** screen shows the following: 1. **Notifications** - Enable or Disable notifications and reminders. - Assignments: Set the **Initial** and **Final** Reminder times - Duties: Set the **Initial** and **Final** Reminder times **Note**: If you want to disable either the Initial or Final reminder, set to **No**. About NW Publisher [What does About NW Publisher show?]() The **About NW Publisher** screen shows the following: 1. Information about the NW Publisher App 2. How to Support NW Publisher - Please tell others about NW Publisher. - [Donate](https://nwpublisher.com/donate/) to support the development of NW Publisher. 3. License Agreement 4. Privacy Policy 5. Version information, i.e. Version & Build \# [How do I check what Version of NW Publisher I am using?]() 1. Tap **About NW Publisher** 2. Scroll to the bottom-left corner and the version will be displayed, e.g. **1\.2.2 \#45** Disconnect [What does Disconnect do?]() The **Disconnect** button will disconnect you from your Congregation. - **Note**: You will no longer be able to view any upcoming Assignments, Duties, Events or Announcements. You will need your Congregation ID, Congregation PIN and Member PIN to connect again. Languages and Translation [Can I help translate into more languages?]() Yes! We are happy to provide the *NW Publisher App* in more languages. Please see [Request New Language](https://jwscheduler.com/help-en/request-a-new-language-for-jw-scheduler/) for more information. [There is a problem with one of the translations]() Please see [Improve NW Publisher Translation](https://jwscheduler.com/how-to/language/improve-jws-publisher-app-translation/) for more information Additional Help [Where can I get more Help?]() If you are a publisher: - Please contact your local congregation elders. If you are an elder: - Please visit [New World Scheduler](https://nwscheduler.com/) and click [Help & Support](https://nwscheduler.com/support/).