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URLhttps://money.com/amazon-returns-fee-ups-store/
Last Crawled2026-04-19 06:42:14 (3 hours ago)
First Indexed2023-04-12 01:52:05 (3 years ago)
HTTP Status Code200
Meta TitleAmazon Has a New Return Fee. Here's How to Get Free Returns | Money
Meta DescriptionAmazon has a new return fee for some purchases brought back to UPS stores. But there are still ways to make free returns with Amazon.
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Money may earn a commission when you click on the products and services below. Opinions are our own, but compensation and in-depth research determine where and how they appear. Learn more about how we make money. Amazon customers who are used to a variety of options for making free returns might encounter a new fee the next time they send something back. Following a recent change, some Amazon shoppers who return items via UPS store drop-offs now have to pay a charge. Last week, customers began sharing screenshots on social media showing that Amazon’s website was displaying a $1 fee to use the UPS store drop-off option, which allows customers to make a return without the hassles of packaging a box and printing a shipping label. The introduction of the new fee was confirmed by The Information . Amazon spokesperson Lauren Samaha said in a statement to Money that the company will continue to offer at least one free option for customers to return items without a box or a label, but the company acknowledged that customers may face a fee using the UPS option. The company said the charge will be “small” but did not specify the amount or if it varies based on whether you're a Prime customer. How you can still make free Amazon returns There are still a number of ways to return Amazon purchases for free. Even if you don't have a box or label, you can bring the return to Whole Foods, Amazon Fresh or Kohl's locations. Amazon says the new charge only kicks in on UPS drop-off returns if your delivery address is closer or equally distant to an Amazon Fresh, Whole Foods or Kohl’s return location than the nearest UPS store. In other words, Amazon will continue to offer free UPS store returns if that’s the closest location to the customer. Customers returning smaller packages will still have the option to make free returns at Amazon Locker or Amazon Hub Counter locations. On Reddit, commenters noted that Amazon waives fees for UPS drop-off returns (at UPS stores and Access Point locations) if you select certain reasons for your return — for example, if the item is defective or inaccurately described in the listing. While return options vary depending on the purchase, the reason for the return and where you live, the company’s policy states that customers in all U.S. states get at least one free return option for items sold by Amazon that are eligible for return and under 50 pounds. Returns can be made within 30 days of the purchase date if the item is new and unused. More from Money: 7 Best Credit Cards of March 2023 Dollar Scholar Asks: Is Amazon Prime Still Worth It? Amazon Prime Members Can Now Get Prescription Drugs for $5 a Month
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Opinions are our own, but compensation and in-depth research determine where and how they appear. [Learn more](https://money.com/page/disclaimer/) about how we make money. 1. [Business](https://money.com/business/) 2. [Retail](https://money.com/retail/) Share **Share** Page URL https://money.com/amazon-returns-fee-ups-store/ ![](data:image/png;base64,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) Link copied\! # Amazon Has a New Fee on Returns — but There Are Ways to Avoid It **By:** [Pete Grieve](https://money.com/author/pete-grieve/) ![Pete Grieve, expert in Personal finance, housing, and Lead News Reporter at Money](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=) [Pete Grieve](https://money.com/author/pete-grieve/) Lead News Reporter \| Joined September 2022 Pete Grieve is a personal finance reporter. In his time at Money, Pete has covered everything from car buying to credit cards to the housing market. Has also written: - ['The Next Fed Chair Is More Degen Than You': Warsh Discloses Over 30 Crypto Investments](https://money.com/fed-kevin-warsh-crypto-investments/) - [The Trump Administration's Tariff Refund Portal Opens Soon, but Shoppers Can't Apply](https://money.com/trump-tariff-refunds-system-launch/) - [Prediction Markets Have an Insider Trading Problem. Are They Still Worth the Gamble?](https://money.com/prediction-markets-insider-trading/) - [I Plan to Claim Social Security at Full Retirement Age Just to Invest the Money. Is This Genius?](https://money.com/claim-social-security-age-67-invest/) - [5 Class-Action Settlements to Watch This Spring: Google, LastPass and Others May Owe You Money](https://money.com/class-action-settlements-google-lastpass-claims/) [See full bio](https://money.com/author/pete-grieve/) **Editor:** [Brad Tuttle](https://money.com/author/brad-tuttle/) ![Brad Tuttle, expert in Personal finance, shopping, consumer trends, and Senior Editor at Money](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=) [Brad Tuttle](https://money.com/author/brad-tuttle/) Senior Editor \| Joined January 2014 Brad Tuttle is a former senior editor at Money with over 10 years’ experience covering a vast number of personal finance topics, including careers, cars, travel, budgeting, investing, insurance, credit cards, consumer psychology, real estate, banking, and shopping and deals. Has also written: - [Why States With No Income Tax Aren't as Affordable as They Seem](https://money.com/no-income-tax-states-expensive/) - [How Much Is an Olympic Medal Worth? Record Gold and Silver Prices Are Driving Up Their Value](https://money.com/olympic-gold-medals-worth-value/) - [Olympians Can't Pay Their Bills. Celebrities and Crowdfunding Are Coming to the Rescue](https://money.com/celebrities-crowdfunding-help-olympians-pay-bills/) - [Credit Scores Fall and Bankruptcies Climb in States With Legal Sports Gambling](https://money.com/credit-scores-fall-sports-gambling/) - [To Lower Home Prices, Builders Are Cutting Back on… Hallways?](https://money.com/lower-home-prices-no-hallways/) [See full bio](https://money.com/author/brad-tuttle/) **Published:** Apr 11, 2023 2:54 p.m. EDT **3 min read** ![Amazon Prime delivery agent scanning barcodes on boxes during his work shift](https://money.com/wp-content/uploads/2023/04/News-Amazon-Adding-Fees-Returns.jpg?quality=60&w=600) Shutterstock Amazon customers who are used to a variety of options for making free returns might encounter a new fee the next time they send something back. Following a recent change, some Amazon shoppers who return items via UPS store drop-offs now have to pay a charge. Last week, customers began sharing [screenshots](https://www.reddit.com/r/amazonprime/comments/12bvxgj/amazon_suddenly_charging_for_ups_drop_off_returns/) on [social media](https://twitter.com/andyv_nguyen/status/1644077485779456000) showing that Amazon’s website was displaying a \$1 fee to use the UPS store drop-off option, which allows customers to make a return without the hassles of packaging a box and printing a shipping label. The introduction of the new fee was confirmed by [The Information](https://www.theinformation.com/articles/amazon-starts-warning-customers-about-frequently-returned-items). Amazon spokesperson Lauren Samaha said in a statement to Money that the company will continue to offer at least one [free option for customers to return items](https://money.com/amazon-returns-no-printer-or-box/) without a box or a label, but the company acknowledged that customers may face a fee using the UPS option. The company said the charge will be “small” but did not specify the amount or if it varies based on whether you're a Prime customer. ## How you can still make free Amazon returns There are still a number of ways to return Amazon purchases for free. Even if you don't have a box or label, you can bring the return to Whole Foods, Amazon Fresh or Kohl's locations. Amazon says the new charge only kicks in on UPS drop-off returns if your delivery address is closer or equally distant to an Amazon Fresh, Whole Foods or Kohl’s return location than the nearest UPS store. - In other words, Amazon will continue to offer free UPS store returns if that’s the closest location to the customer. - Customers returning smaller packages will still have the option to make free returns at Amazon Locker or Amazon Hub Counter locations. - On Reddit, commenters noted that Amazon waives fees for UPS drop-off returns (at UPS stores and Access Point locations) if you select certain reasons for your return — for example, if the item is defective or inaccurately described in the listing. - While return options vary depending on the purchase, the reason for the return and where you live, the company’s policy states that customers in all U.S. states get at least one free return option for items sold by Amazon that are eligible for return and under 50 pounds. Returns can be made within 30 days of the purchase date if the item is new and unused. ## More from Money: [7 Best Credit Cards of March 2023](https://money.com/best-credit-cards/) [Dollar Scholar Asks: Is Amazon Prime Still Worth It?](https://money.com/is-amazon-prime-worth-it/) [Amazon Prime Members Can Now Get Prescription Drugs for \$5 a Month](https://money.com/amazon-prime-prescription-drugs/) - Categories - [Current Mortgage Rates](https://money.com/current-mortgage-rates/) - [Best Mortgage Lenders](https://money.com/best-mortgage-lenders/) - [How Much Home Can You Afford](https://money.com/how-much-house-can-i-afford/) - [Best Mortgage Refinance](https://money.com/best-mortgage-refinance/) - [Everything About Reverse Mortgages](https://money.com/what-is-a-reverse-mortgage/) - [Best Credit Cards](https://money.com/best-credit-cards/) - [Best Banks](https://money.com/best-banks/) - [Best Savings Accounts](https://money.com/best-savings-accounts/) - [Best Moving Companies](https://money.com/best-moving-companies/) - Best of Money - [Best Student Loans](https://money.com/student-loans/) - [Best Student Loan Refinance](https://money.com/best-student-loan-refinance/) - [Best Credit Repair](https://money.com/best-credit-repair-companies/) - [Best Personal Loans](https://money.com/best-personal-loans/) - [Best Auto Insurance](https://money.com/best-auto-insurance/) - [Cheapest Car Insurance](https://money.com/best-cheap-car-insurance/) - [Best Home Insurance](https://money.com/best-home-insurance/) - [Best Life Insurance](https://money.com/best-life-insurance/) - [Best Home Warranties](https://money.com/best-home-warranties/) - Resources - [Newsletters](https://money.com/subscribe/) - [Best Banks](https://money.com/best-banks/) - [Best Colleges](https://money.com/best-colleges/) - [Best Hospitals](https://money.com/best-hospitals/) - [Best Places to Live](https://money.com/best-places-to-live/) - [Best Places to Travel](https://money.com/best-places-to-travel/) - [Best Travel Insurance](https://money.com/best-travel-insurance/) - [Best Pet Insurance](https://money.com/best-pet-insurance/) - Money - [About](https://money.com/about/) - [Contact](https://money.com/contact/) - [Team](https://money.com/team/) - [Privacy Policy](https://money.com/privacy/) - [Terms of Use](https://money.com/terms/) - [Do Not Sell My Personal Information](https://www.adpractitioners.com/eu-data-request?site=money.com) - [Your California Privacy Rights](https://money.com/privacy/#privacy-notice-for-california-residents) - [Licenses & Disclosures](https://money.com/page/insurance-licenses/) - [Advertising](https://money.com/contact/) - [Sitemap](https://money.com/money/html-sitemap/) - [Careers](https://moneygroup.pr/careers/) **Connect** **Physical Address** Money Group, LLC Distrito T-Mobile 250 Convention Blvd San Juan, PR 00907 **Mailing Address** Metro Office Park 7 calle 1, Suite 204 Guaynabo, PR 00968 ![BBB Rating A+](https://money.com/img/bbb-rating.png) BBB Rating A+ © Copyright 2026 [Money Group, LLC.](https://moneygroup.pr/). 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Money may earn a commission when you click on the products and services below. Opinions are our own, but compensation and in-depth research determine where and how they appear. [Learn more](https://money.com/page/disclaimer/) about how we make money. Amazon customers who are used to a variety of options for making free returns might encounter a new fee the next time they send something back. Following a recent change, some Amazon shoppers who return items via UPS store drop-offs now have to pay a charge. Last week, customers began sharing [screenshots](https://www.reddit.com/r/amazonprime/comments/12bvxgj/amazon_suddenly_charging_for_ups_drop_off_returns/) on [social media](https://twitter.com/andyv_nguyen/status/1644077485779456000) showing that Amazon’s website was displaying a \$1 fee to use the UPS store drop-off option, which allows customers to make a return without the hassles of packaging a box and printing a shipping label. The introduction of the new fee was confirmed by [The Information](https://www.theinformation.com/articles/amazon-starts-warning-customers-about-frequently-returned-items). Amazon spokesperson Lauren Samaha said in a statement to Money that the company will continue to offer at least one [free option for customers to return items](https://money.com/amazon-returns-no-printer-or-box/) without a box or a label, but the company acknowledged that customers may face a fee using the UPS option. The company said the charge will be “small” but did not specify the amount or if it varies based on whether you're a Prime customer. ## How you can still make free Amazon returns There are still a number of ways to return Amazon purchases for free. Even if you don't have a box or label, you can bring the return to Whole Foods, Amazon Fresh or Kohl's locations. Amazon says the new charge only kicks in on UPS drop-off returns if your delivery address is closer or equally distant to an Amazon Fresh, Whole Foods or Kohl’s return location than the nearest UPS store. - In other words, Amazon will continue to offer free UPS store returns if that’s the closest location to the customer. - Customers returning smaller packages will still have the option to make free returns at Amazon Locker or Amazon Hub Counter locations. - On Reddit, commenters noted that Amazon waives fees for UPS drop-off returns (at UPS stores and Access Point locations) if you select certain reasons for your return — for example, if the item is defective or inaccurately described in the listing. - While return options vary depending on the purchase, the reason for the return and where you live, the company’s policy states that customers in all U.S. states get at least one free return option for items sold by Amazon that are eligible for return and under 50 pounds. Returns can be made within 30 days of the purchase date if the item is new and unused. ## More from Money: [7 Best Credit Cards of March 2023](https://money.com/best-credit-cards/) [Dollar Scholar Asks: Is Amazon Prime Still Worth It?](https://money.com/is-amazon-prime-worth-it/) [Amazon Prime Members Can Now Get Prescription Drugs for \$5 a Month](https://money.com/amazon-prime-prescription-drugs/)
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