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Age cutoffPASSdownload_stamp > now() - 6 MONTH0 months ago
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URLhttps://help.netflix.com/en/node/100242
Last Crawled2026-04-06 18:18:48 (4 hours ago)
First Indexed2017-12-12 05:54:31 (8 years ago)
HTTP Status Code200
Meta TitleNetflix freezes, stops responding, or gets stuck loading, but device isn't frozen | Netflix Help Center
Meta DescriptionIf the Netflix app is frozen and you can't browse or select anything on the screen, try restarting your device or updating the app to fix the issue. Read the article for more details and steps.
Meta Canonicalnull
Boilerpipe Text
If Netflix freezes or gets stuck loading, but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading. Note: If your device isn't working or responding at all, see these troubleshooting steps . To fix the problem, follow the steps for your device. Smart TVs Samsung TV Sony TV All other TVs Mobile phones and tablets Android phone or tablet iPhone or iPad Computers Windows Mac Chromebook Streaming media players Fire TV/Stick Apple TV Chromecast Roku Stick/Box Cable or Set-top box Blu-ray player All other streaming media players Game consoles PlayStation 5 PlayStation 4 Xbox One Xbox 360 Related Articles Netflix-recommended internet speeds TV show or movie loads slowly or keeps buffering Netflix and device both freeze Netflix crashes or closes Black screen with no sound
Markdown
[Help Center](https://help.netflix.com/en) [Join Netflix](https://help.netflix.com/signup) [Sign In](https://netflix.com/Login?nextpage=https%3A%2F%2Fhelp.netflix.com%2Fnode%2F100242) [Help Center](https://help.netflix.com/en) - [Back to Help Home](https://help.netflix.com/en) # Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen If Netflix freezes or gets stuck loading, but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading. ![](https://sprcdn.sprinklr.com/ui/common/assets/edge/kb/note-text.svg)Note: If your device isn't working or responding at all, see these [troubleshooting steps](https://help.netflix.com/en/node/12412). To fix the problem, follow the steps for your device. ### ![TV with play button, ready for streaming](https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/3569f9cf-7913-4105-88e9-d38802e6699c-1306312398/bullet_devices_smartv_en.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEAkaCXVzLWVhc3QtMSJGMEQCICmbYQfBnPL7UkSYiqrj4U3IuPcQm9wQsvrc%2B9EuthP6AiAc4hjmMK1HNxOlT5NtLYl%2BGcwOgPwaSsE0GO7wbXVftyq6BQjS%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAAaDDg2OTM2NzQ3MTY3NCIMHvcyhpVjPLM55ujKKo4FzVC32cs4sZ0DOS%2B0E8oAI2XzdTfcOFwFsUQ5Bqn3MLCau7qjXVyvTHpHKpmlPzzPQfpKRQdCAxayaPn%2FrwMBm%2F6U5D1tdGzIZ9lb6csdJsvdZu90ThRljBmO2gLF2TRCR%2BqU0rqyj7lZSamr%2B%2BkkGininHSdr1QdbTTkMDd0Cc03J0pCLaiLt5cSq1qBG71fcv%2FKYqBhTOPxGYYZGJrkm04JeNJrzN48S3AbQcCkJ78Wd8SWbZrbPSkQIwGndDuKK40l4PAK8VjMm5cpUul8BIduTkj%2Bh2HCNwDspF%2FRuciDRPJNmoBvEVPAmmgvmSQt%2B6G4fgGZ6sCwG506%2F0IQl6ALxxsdCzbKNmIBH9P5rZsEJ63R1EWADIS%2FAp%2Frfcl9AAUMOdNx%2BkJJndaOKhbALASlZqOHeh5Z1GmKRUTJVRzilWow9x3c5Nrbsd3UXyz%2FLnGOqZqstwc0ZOZXoRi5y%2F%2BSxx6ASYuxgYUOojU1gHaqjnYVareR0tLcZTVcHJMc%2Bi9pXw%2BYmYJ73T9BjKYpAvZtJbEmIHLactZmwTFZ2hSpGBQ%2Fr0htN0PXP04xQJ4l3aSy7ebd2HCphte4sgnwpIvkkF45UqdOidaHmMxC%2BZ4kDhxjDAdA76ZgFy5wqq0ohwcHlMg114K0yJp6skkyIWb1C1dwwBBrPO3ORcC7qGXw1GjTyJn%2FHI5%2BYpSuavbQQLDEHGPNI9bQwSQSUQtNpcWs9hyC1bR6M4n0qsIKJsNZBKzfVivULsA%2Fxs97L00a8p50ANAghY2JHzfJmhfjvu5BOUQFHoyyYG%2BHCKmTyHTcfyedruIpuwLPw5vHG4BrqeWbBMa%2BVZ%2FcnST1IfceLfZ2UwGOHZY8rD%2FUpg%2FDMOrJz84GOrIBkTH%2BEI5bl%2Ft%2BRakKODfKWN8wE2EqiBZ%2FX4wID6ljjaCE6h9HQEHY9Yl2s1OyyD%2F6vY9tuKX8uYmaf8aKaSNFflmpETq1w%2FDmEkg6CeHui31ydFtJpeNGYwczoYiSWHPAN0Hcnm6R7yUfDonpoJHqk4kovCenOl%2B1rqpAf5WlrM6XyBOji0cGLubaz9U1r095NQQlsTXhQjfT2rJEF4XQWJ4J%2BeCSCOMX%2FxiB74oB7yvMSQ%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260406T181800Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5MB5K4TFM%2F20260406%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=c889ff8a02d49638898ec2c759f66f417748dbd3f2127965bbc8d78ef95308bc)Smart TVs ### Related Articles - [Netflix-recommended internet speeds](https://help.netflix.com/en/node/306) - [TV show or movie loads slowly or keeps buffering](https://help.netflix.com/en/node/230) - [Netflix and device both freeze](https://help.netflix.com/en/node/12412) - [Netflix crashes or closes](https://help.netflix.com/en/node/25892) - [Black screen with no sound](https://help.netflix.com/en/node/95) ### Related Articles - [Netflix-recommended internet speeds](https://help.netflix.com/en/node/306) - [TV show or movie loads slowly or keeps buffering](https://help.netflix.com/en/node/230) - [Netflix and device both freeze](https://help.netflix.com/en/node/12412) - [Netflix crashes or closes](https://help.netflix.com/en/node/25892) - [Black screen with no sound](https://help.netflix.com/en/node/95) ### Need more help? [Contact Us](https://help.netflix.com/en/contactus) Select your preferred language: - [Terms of Use](https://help.netflix.com/en/legal/termsofuse) - [Privacy](https://help.netflix.com/en/legal/privacy) - [Ad Choices](https://www.netflix.com/adchoices) - [Cookie Preferences](https://help.netflix.com/en/legal/privacy#cookies) - [Corporate Information](https://help.netflix.com/en/legal/corpinfo)
Readable Markdown
If Netflix freezes or gets stuck loading, but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading. ![](https://sprcdn.sprinklr.com/ui/common/assets/edge/kb/note-text.svg)Note: If your device isn't working or responding at all, see these [troubleshooting steps](https://help.netflix.com/en/node/12412). To fix the problem, follow the steps for your device. ### ![TV with play button, ready for streaming](https://s3.amazonaws.com/prod-cdata-secure.sprinklr.com/DAM/3877/3569f9cf-7913-4105-88e9-d38802e6699c-1306312398/bullet_devices_smartv_en.webp?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEAkaCXVzLWVhc3QtMSJGMEQCICmbYQfBnPL7UkSYiqrj4U3IuPcQm9wQsvrc%2B9EuthP6AiAc4hjmMK1HNxOlT5NtLYl%2BGcwOgPwaSsE0GO7wbXVftyq6BQjS%2F%2F%2F%2F%2F%2F%2F%2F%2F%2F8BEAAaDDg2OTM2NzQ3MTY3NCIMHvcyhpVjPLM55ujKKo4FzVC32cs4sZ0DOS%2B0E8oAI2XzdTfcOFwFsUQ5Bqn3MLCau7qjXVyvTHpHKpmlPzzPQfpKRQdCAxayaPn%2FrwMBm%2F6U5D1tdGzIZ9lb6csdJsvdZu90ThRljBmO2gLF2TRCR%2BqU0rqyj7lZSamr%2B%2BkkGininHSdr1QdbTTkMDd0Cc03J0pCLaiLt5cSq1qBG71fcv%2FKYqBhTOPxGYYZGJrkm04JeNJrzN48S3AbQcCkJ78Wd8SWbZrbPSkQIwGndDuKK40l4PAK8VjMm5cpUul8BIduTkj%2Bh2HCNwDspF%2FRuciDRPJNmoBvEVPAmmgvmSQt%2B6G4fgGZ6sCwG506%2F0IQl6ALxxsdCzbKNmIBH9P5rZsEJ63R1EWADIS%2FAp%2Frfcl9AAUMOdNx%2BkJJndaOKhbALASlZqOHeh5Z1GmKRUTJVRzilWow9x3c5Nrbsd3UXyz%2FLnGOqZqstwc0ZOZXoRi5y%2F%2BSxx6ASYuxgYUOojU1gHaqjnYVareR0tLcZTVcHJMc%2Bi9pXw%2BYmYJ73T9BjKYpAvZtJbEmIHLactZmwTFZ2hSpGBQ%2Fr0htN0PXP04xQJ4l3aSy7ebd2HCphte4sgnwpIvkkF45UqdOidaHmMxC%2BZ4kDhxjDAdA76ZgFy5wqq0ohwcHlMg114K0yJp6skkyIWb1C1dwwBBrPO3ORcC7qGXw1GjTyJn%2FHI5%2BYpSuavbQQLDEHGPNI9bQwSQSUQtNpcWs9hyC1bR6M4n0qsIKJsNZBKzfVivULsA%2Fxs97L00a8p50ANAghY2JHzfJmhfjvu5BOUQFHoyyYG%2BHCKmTyHTcfyedruIpuwLPw5vHG4BrqeWbBMa%2BVZ%2FcnST1IfceLfZ2UwGOHZY8rD%2FUpg%2FDMOrJz84GOrIBkTH%2BEI5bl%2Ft%2BRakKODfKWN8wE2EqiBZ%2FX4wID6ljjaCE6h9HQEHY9Yl2s1OyyD%2F6vY9tuKX8uYmaf8aKaSNFflmpETq1w%2FDmEkg6CeHui31ydFtJpeNGYwczoYiSWHPAN0Hcnm6R7yUfDonpoJHqk4kovCenOl%2B1rqpAf5WlrM6XyBOji0cGLubaz9U1r095NQQlsTXhQjfT2rJEF4XQWJ4J%2BeCSCOMX%2FxiB74oB7yvMSQ%3D%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260406T181800Z&X-Amz-SignedHeaders=host&X-Amz-Expires=1800&X-Amz-Credential=ASIA4U2SW3Y5MB5K4TFM%2F20260406%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=c889ff8a02d49638898ec2c759f66f417748dbd3f2127965bbc8d78ef95308bc)Smart TVs ### Related Articles - [Netflix-recommended internet speeds](https://help.netflix.com/en/node/306) - [TV show or movie loads slowly or keeps buffering](https://help.netflix.com/en/node/230) - [Netflix and device both freeze](https://help.netflix.com/en/node/12412) - [Netflix crashes or closes](https://help.netflix.com/en/node/25892) - [Black screen with no sound](https://help.netflix.com/en/node/95)
Shard177 (laksa)
Root Hash9294076555066029177
Unparsed URLcom,netflix!help,/en/node/100242 s443