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| HTTP status | PASS | download_http_code = 200 | HTTP 200 |
| Age cutoff | PASS | download_stamp > now() - 6 MONTH | 0 months ago |
| History drop | PASS | isNull(history_drop_reason) | No drop reason |
| Spam/ban | PASS | fh_dont_index != 1 AND ml_spam_score = 0 | ml_spam_score=0 |
| Canonical | PASS | meta_canonical IS NULL OR = '' OR = src_unparsed | Not set |
| Property | Value |
|---|---|
| URL | https://help.netflix.com/en/node/100242 |
| Last Crawled | 2026-04-06 18:18:48 (4 hours ago) |
| First Indexed | 2017-12-12 05:54:31 (8 years ago) |
| HTTP Status Code | 200 |
| Meta Title | Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen | Netflix Help Center |
| Meta Description | If the Netflix app is frozen and you can't browse or select anything on the screen, try restarting your device or updating the app to fix the issue. Read the article for more details and steps. |
| Meta Canonical | null |
| Boilerpipe Text | If Netflix freezes or gets stuck loading, but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading.
Note:
If your device isn't working or responding at all, see these
troubleshooting steps
.
To fix the problem, follow the steps for your device.
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Related Articles
Netflix-recommended internet speeds
TV show or movie loads slowly or keeps buffering
Netflix and device both freeze
Netflix crashes or closes
Black screen with no sound |
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# Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen
If Netflix freezes or gets stuck loading, but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading.
Note: If your device isn't working or responding at all, see these [troubleshooting steps](https://help.netflix.com/en/node/12412).
To fix the problem, follow the steps for your device.
### Smart TVs
### Related Articles
- [Netflix-recommended internet speeds](https://help.netflix.com/en/node/306)
- [TV show or movie loads slowly or keeps buffering](https://help.netflix.com/en/node/230)
- [Netflix and device both freeze](https://help.netflix.com/en/node/12412)
- [Netflix crashes or closes](https://help.netflix.com/en/node/25892)
- [Black screen with no sound](https://help.netflix.com/en/node/95)
### Related Articles
- [Netflix-recommended internet speeds](https://help.netflix.com/en/node/306)
- [TV show or movie loads slowly or keeps buffering](https://help.netflix.com/en/node/230)
- [Netflix and device both freeze](https://help.netflix.com/en/node/12412)
- [Netflix crashes or closes](https://help.netflix.com/en/node/25892)
- [Black screen with no sound](https://help.netflix.com/en/node/95)
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| Readable Markdown | If Netflix freezes or gets stuck loading, but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading.
Note: If your device isn't working or responding at all, see these [troubleshooting steps](https://help.netflix.com/en/node/12412).
To fix the problem, follow the steps for your device.
### Smart TVs
### Related Articles
- [Netflix-recommended internet speeds](https://help.netflix.com/en/node/306)
- [TV show or movie loads slowly or keeps buffering](https://help.netflix.com/en/node/230)
- [Netflix and device both freeze](https://help.netflix.com/en/node/12412)
- [Netflix crashes or closes](https://help.netflix.com/en/node/25892)
- [Black screen with no sound](https://help.netflix.com/en/node/95) |
| Shard | 177 (laksa) |
| Root Hash | 9294076555066029177 |
| Unparsed URL | com,netflix!help,/en/node/100242 s443 |