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Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 192 (from laksa186)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa192.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://finance.yahoo.com/video/salesforce-ceo-benioff-ai-threat-175423199.html\')), getAhrefsUnparsedNoserviceFromURL(\'https://finance.yahoo.com/video/salesforce-ceo-benioff-ai-threat-175423199.html\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/finance.yahoo.com\/video\/salesforce-ceo-benioff-ai-threat-175423199.html","crawl_time":1775427806,"first_indexed_time":1757527832,"http_code":200,"src_unparsed":"com,yahoo!finance,\/video\/salesforce-ceo-benioff-ai-threat-175423199.html s443","src_root_hash":"3401813433841292792","history_drop_reason":null,"meta_title":"Salesforce CEO Benioff on AI threat to jobs: It's a rebalancing","meta_descriptions":["One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor Brian Sozzi, Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's (CRM) workforce. For more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from Verizon Communications (VZ), Snowflake (SNOW), and OpenAI (OPAI.PVT)."],"attrs_boilerpipe_text":"One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor\nBrian Sozzi\n, Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's (\nCRM\n) workforce.\nFor more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from\nVerizon Communications\n(\nVZ\n),\nSnowflake\n(\nSNOW\n), and\nOpenAI\n(\nOPAI.PVT\n).\n00:00\nSpeaker A\nHow many of these companies are using Agent Force? How many of them are paying you for Agent Force and how are they using these agents?\n00:03\nSpeaker B\nWe have more than 12,000 agent force customers now and that's up from zero nine months ago. So it's a very fast growing product. Our data cloud and our agents together we're doing about $1.2 billion in revenue already. It's a triple digit grower in our company. This idea that we have an application layer, we have a data layer in our company or an AI data layer, and we have an agentic layer. These three things are how we're transforming our company and our customers. I'll give you another example.\n00:30\nSpeaker B\nIn sales, probably in the last 26 years, somewhere between 20 and 100 million customers who've contacted us, we didn't call back, which is really amazing. And but now we have a new agentic seller also that works as part of our sales cloud. So that's transformed into agentic sales. So now everyone gets called back. And there's a partnership with our 15,000 sales reps as well. So that's very powerful.\n00:54\nSpeaker A\nHave these agents started to replace humans in the companies that use them?\n01:00\nSpeaker B\nWell, I think I mentioned that, you know, even in customer service, we've we don't have 60 to 8,000 customer support agents anymore. We're down to about 4,000.\n01:08\nSpeaker A\nIn Salesforce.\n01:09\nSpeaker B\nIn Salesforce. And we've rebalanced that head count actually into sales. Now we have about three or 4,000 more uh sales people. And we're rebalancing our head count. and let me tell you how I think about this because it's changed since the last time that I saw you. We're building the technology at salesforce to create these agentic enterprises in sales and service in different areas we can go into more examples.\n01:30\nSpeaker B\nBut we are also going to be a best practice. I'm going to reshape my company. I'm going to change how many people I have in support, how many people I have in sales, how many I have in marketing, how many I have in field service and finance and all of these areas based on the technology I'm building so that I can show our customers what they can be. I mean, you just saw we had record cash flows because of that $15 billion this year. It's pretty incredible what Salesforce has become.\n01:52\nSpeaker A\nSo more revenue, less people. this is like a holy Grail moment.\n01:57\nSpeaker B\nWell, not necessarily less people. We we actually have more people than we started with the year, but certain functions are going to get reshaped, rebalanced. You're going to be able to shift, move things around. It's exciting for a CEO. You don't have to think about, oh, I have to have only this many people in this one cost function. You know, you're going to be able to shift things around based on, you know, using technology and you'll be able to create a more dynamic company because of it.","attrs_markdown":"Oops, something went wrong\n\n[Skip to navigation](https:\/\/finance.yahoo.com\/video\/salesforce-ceo-benioff-ai-threat-175423199.html#navigation-container)  [Skip to main content](https:\/\/finance.yahoo.com\/video\/salesforce-ceo-benioff-ai-threat-175423199.html#nimbus-app)  [Skip to right column](https:\/\/finance.yahoo.com\/video\/salesforce-ceo-benioff-ai-threat-175423199.html#right-rail)\n\n# Yahoo Finance\n- [News](https:\/\/www.yahoo.com\/)\n- [Finance](https:\/\/finance.yahoo.com\/)\n- [Sports](https:\/\/sports.yahoo.com\/)\n- More\n  - [News](https:\/\/www.yahoo.com\/)\n    - [Today's news](https:\/\/www.yahoo.com\/news\/)\n    - [US](https:\/\/www.yahoo.com\/news\/us\/)\n    - [Politics](https:\/\/www.yahoo.com\/news\/politics\/)\n    - [World](https:\/\/www.yahoo.com\/news\/world\/)\n    - [Weather](https:\/\/weather.yahoo.com\/)\n    - [Climate change](https:\/\/www.yahoo.com\/issues\/climate-change\/)\n    - [Health](https:\/\/health.yahoo.com\/)\n    - [Science](https:\/\/www.yahoo.com\/news\/science\/)\n    - [Originals](https:\/\/www.yahoo.com\/guides\/originals\/)\n    - [Newsletters](https:\/\/news.yahoo.com\/newsletters\/)\n    - [Games](https:\/\/www.yahoo.com\/games)\n  - [Life](https:\/\/www.yahoo.com\/lifestyle\/)\n    - [Health](https:\/\/health.yahoo.com\/)\n    - [Parenting](https:\/\/www.yahoo.com\/lifestyle\/family-relationships\/)\n    - [Horoscopes](https:\/\/www.yahoo.com\/lifestyle\/horoscope\/)\n    - [Shopping](https:\/\/shopping.yahoo.com\/)\n    - [Food](https:\/\/www.yahoo.com\/lifestyle\/food-drink\/)\n    - [Travel](https:\/\/travel.yahoo.com\/)\n    - [Autos](https:\/\/autos.yahoo.com\/)\n    - [Gift ideas](https:\/\/shopping.yahoo.com\/gift-ideas\/)\n    - [Buying guides](https:\/\/shopping.yahoo.com\/guides\/)\n  - [Entertainment](https:\/\/www.yahoo.com\/entertainment\/)\n    - [Celebrity](https:\/\/www.yahoo.com\/entertainment\/celebrity\/)\n    - [TV](https:\/\/www.yahoo.com\/entertainment\/tv\/)\n    - [Movies](https:\/\/www.yahoo.com\/entertainment\/movies\/)\n    - [Music](https:\/\/www.yahoo.com\/entertainment\/music\/)\n    - [How to Watch](https:\/\/www.yahoo.com\/guides\/how-to-watch\/)\n    - [Interviews](https:\/\/www.yahoo.com\/guides\/interviews\/)\n    - [Videos](https:\/\/www.yahoo.com\/guides\/videos\/)\n  - [Finance](https:\/\/finance.yahoo.com\/)\n    - [My portfolio](https:\/\/finance.yahoo.com\/portfolios\/)\n    - [News](https:\/\/finance.yahoo.com\/news\/)\n    - [Markets](https:\/\/finance.yahoo.com\/markets\/)\n    - [Research](https:\/\/finance.yahoo.com\/research-hub\/screener\/)\n    - [Community](https:\/\/finance.yahoo.com\/community\/)\n    - [Personal finance](https:\/\/finance.yahoo.com\/personal-finance\/)\n    - [Videos](https:\/\/finance.yahoo.com\/videos\/)\n  - [Sports](https:\/\/sports.yahoo.com\/)\n    - [March Madness 2026](https:\/\/sports.yahoo.com\/college-basketball\/topic\/march-madness\/)\n    - [College basketball](https:\/\/sports.yahoo.com\/college-basketball\/)\n    - [Fantasy](https:\/\/sports.yahoo.com\/fantasy\/)\n    - [NFL](https:\/\/sports.yahoo.com\/nfl\/)\n    - [NBA](https:\/\/sports.yahoo.com\/nba\/)\n    - [MLB](https:\/\/sports.yahoo.com\/mlb\/)\n    - [NHL](https:\/\/sports.yahoo.com\/nhl\/)\n    - [College football](https:\/\/sports.yahoo.com\/college-football\/)\n    - [Soccer](https:\/\/sports.yahoo.com\/soccer\/)\n    - [Yahoo Sports AM](https:\/\/sports.yahoo.com\/newsletters\/yahoo-sports-am\/)\n  - New on Yahoo\n    - [Yahoo Scout](https:\/\/scout.yahoo.com\/?fr=fp-more-sct&fr2=p:fp,m:more-sct)\n    - [Creators](https:\/\/creators.yahoo.com\/)\n    - [Tech](https:\/\/tech.yahoo.com\/)\n    - [Local](https:\/\/local.yahoo.com\/)\n    [Selected edition](https:\/\/www.yahoo.com\/everything\/world\/)\n    \n    US English\n\n[Upgrade to Premium](https:\/\/finance.yahoo.com\/about\/plans\/select-plan\/?.done=https%3A%2F%2Ffinance.yahoo.com%2Fvideo%2Fsalesforce-ceo-benioff-ai-threat-175423199.html&ncid=100002594)\n\n[Sign in](https:\/\/login.yahoo.com\/?done=https%3A%2F%2Ffinance.yahoo.com%2Fvideo%2Fsalesforce-ceo-benioff-ai-threat-175423199.html&intl=us&lang=en-US&activity=ybar-signin&pspid=1183300100&src=finance)\n\n1. 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In an interview with Yahoo Finance Executive Editor [Brian Sozzi](https:\/\/finance.yahoo.com\/author\/brian-sozzi\/), Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's ([CRM](https:\/\/finance.yahoo.com\/quote\/CRM)) workforce.\n\nFor more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from [Verizon Communications](https:\/\/finance.yahoo.com\/video\/ai-first-inning-funding-doubled-205435826.html) ([VZ](https:\/\/finance.yahoo.com\/quote\/VZ)), [Snowflake](https:\/\/finance.yahoo.com\/video\/ai-analytics-platforms-wind-sails-195301179.html) ([SNOW](https:\/\/finance.yahoo.com\/quote\/SNOW)), and [OpenAI](https:\/\/finance.yahoo.com\/video\/openai-growing-wild-pace-theres-205847978.html) ([OPAI.PVT](https:\/\/finance.yahoo.com\/quote\/OPAI.PVT)).\n\nVideo Transcript\n\n00:00  Speaker A\n\nHow many of these companies are using Agent Force? How many of them are paying you for Agent Force and how are they using these agents?\n\n00:03  Speaker B\n\nWe have more than 12,000 agent force customers now and that's up from zero nine months ago. So it's a very fast growing product. Our data cloud and our agents together we're doing about \\$1.2 billion in revenue already. It's a triple digit grower in our company. This idea that we have an application layer, we have a data layer in our company or an AI data layer, and we have an agentic layer. These three things are how we're transforming our company and our customers. I'll give you another example.\n\n00:30  Speaker B\n\nIn sales, probably in the last 26 years, somewhere between 20 and 100 million customers who've contacted us, we didn't call back, which is really amazing. And but now we have a new agentic seller also that works as part of our sales cloud. So that's transformed into agentic sales. So now everyone gets called back. And there's a partnership with our 15,000 sales reps as well. So that's very powerful.\n\n00:54  Speaker A\n\nHave these agents started to replace humans in the companies that use them?\n\n01:00  Speaker B\n\nWell, I think I mentioned that, you know, even in customer service, we've we don't have 60 to 8,000 customer support agents anymore. We're down to about 4,000.\n\n01:08  Speaker A\n\nIn Salesforce.\n\n01:09  Speaker B\n\nIn Salesforce. And we've rebalanced that head count actually into sales. Now we have about three or 4,000 more uh sales people. And we're rebalancing our head count. and let me tell you how I think about this because it's changed since the last time that I saw you. We're building the technology at salesforce to create these agentic enterprises in sales and service in different areas we can go into more examples.\n\n01:30  Speaker B\n\nBut we are also going to be a best practice. I'm going to reshape my company. I'm going to change how many people I have in support, how many people I have in sales, how many I have in marketing, how many I have in field service and finance and all of these areas based on the technology I'm building so that I can show our customers what they can be. I mean, you just saw we had record cash flows because of that \\$15 billion this year. It's pretty incredible what Salesforce has become.\n\n01:52  Speaker A\n\nSo more revenue, less people. this is like a holy Grail moment.\n\n01:57  Speaker B\n\nWell, not necessarily less people. We we actually have more people than we started with the year, but certain functions are going to get reshaped, rebalanced. You're going to be able to shift, move things around. It's exciting for a CEO. You don't have to think about, oh, I have to have only this many people in this one cost function. 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Select \"All\" to see top events in other countries or view all events.\n  \n  [View All Events](https:\/\/finance.yahoo.com\/calendar\/economic)\n- [Earnings events](https:\/\/finance.yahoo.com\/calendar\/earnings?day=2026-04-05)\n  \n  My earnings events\n  \n  Earnings events\n\nEdit your Dock\n\nADVERTISEMENT\n\n[Terms](https:\/\/guce.yahoo.com\/terms?locale=en-US)  and [Privacy Policy](https:\/\/guce.yahoo.com\/privacy-policy?locale=en-US)\n\n[Privacy Dashboard](https:\/\/guce.yahoo.com\/privacy-dashboard?locale=en-US)\n\n[Ad Terms](https:\/\/policies.oath.com\/us\/en\/oath\/privacy\/adinfo\/index.html)  [Feedback](https:\/\/yahoo.uservoice.com\/forums\/952723-finance-b3)  [More Info](https:\/\/finance.yahoo.com\/more-info)","attrs_readable_markdown":"One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor [Brian Sozzi](https:\/\/finance.yahoo.com\/author\/brian-sozzi\/), Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's ([CRM](https:\/\/finance.yahoo.com\/quote\/CRM)) workforce.\n\nFor more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from [Verizon Communications](https:\/\/finance.yahoo.com\/video\/ai-first-inning-funding-doubled-205435826.html) ([VZ](https:\/\/finance.yahoo.com\/quote\/VZ)), [Snowflake](https:\/\/finance.yahoo.com\/video\/ai-analytics-platforms-wind-sails-195301179.html) ([SNOW](https:\/\/finance.yahoo.com\/quote\/SNOW)), and [OpenAI](https:\/\/finance.yahoo.com\/video\/openai-growing-wild-pace-theres-205847978.html) ([OPAI.PVT](https:\/\/finance.yahoo.com\/quote\/OPAI.PVT)).\n\n00:00  Speaker A\n\nHow many of these companies are using Agent Force? How many of them are paying you for Agent Force and how are they using these agents?\n\n00:03  Speaker B\n\nWe have more than 12,000 agent force customers now and that's up from zero nine months ago. So it's a very fast growing product. Our data cloud and our agents together we're doing about \\$1.2 billion in revenue already. It's a triple digit grower in our company. This idea that we have an application layer, we have a data layer in our company or an AI data layer, and we have an agentic layer. These three things are how we're transforming our company and our customers. I'll give you another example.\n\n00:30  Speaker B\n\nIn sales, probably in the last 26 years, somewhere between 20 and 100 million customers who've contacted us, we didn't call back, which is really amazing. And but now we have a new agentic seller also that works as part of our sales cloud. So that's transformed into agentic sales. So now everyone gets called back. And there's a partnership with our 15,000 sales reps as well. So that's very powerful.\n\n00:54  Speaker A\n\nHave these agents started to replace humans in the companies that use them?\n\n01:00  Speaker B\n\nWell, I think I mentioned that, you know, even in customer service, we've we don't have 60 to 8,000 customer support agents anymore. We're down to about 4,000.\n\n01:08  Speaker A\n\nIn Salesforce.\n\n01:09  Speaker B\n\nIn Salesforce. And we've rebalanced that head count actually into sales. Now we have about three or 4,000 more uh sales people. And we're rebalancing our head count. and let me tell you how I think about this because it's changed since the last time that I saw you. We're building the technology at salesforce to create these agentic enterprises in sales and service in different areas we can go into more examples.\n\n01:30  Speaker B\n\nBut we are also going to be a best practice. I'm going to reshape my company. I'm going to change how many people I have in support, how many people I have in sales, how many I have in marketing, how many I have in field service and finance and all of these areas based on the technology I'm building so that I can show our customers what they can be. I mean, you just saw we had record cash flows because of that \\$15 billion this year. It's pretty incredible what Salesforce has become.\n\n01:52  Speaker A\n\nSo more revenue, less people. this is like a holy Grail moment.\n\n01:57  Speaker B\n\nWell, not necessarily less people. We we actually have more people than we started with the year, but certain functions are going to get reshaped, rebalanced. You're going to be able to shift, move things around. It's exciting for a CEO. You don't have to think about, oh, I have to have only this many people in this one cost function. You know, you're going to be able to shift things around based on, you know, using technology and you'll be able to create a more dynamic company because of it.","meta_canonical":null}

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Meta Title	Salesforce CEO Benioff on AI threat to jobs: It's a rebalancing
Meta Description	One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor Brian Sozzi, Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's (CRM) workforce. For more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from Verizon Communications (VZ), Snowflake (SNOW), and OpenAI (OPAI.PVT).
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Boilerpipe Text	One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor Brian Sozzi , Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's ( CRM ) workforce. For more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from Verizon Communications ( VZ ), Snowflake ( SNOW ), and OpenAI ( OPAI.PVT ). 00:00 Speaker A How many of these companies are using Agent Force? How many of them are paying you for Agent Force and how are they using these agents? 00:03 Speaker B We have more than 12,000 agent force customers now and that's up from zero nine months ago. So it's a very fast growing product. Our data cloud and our agents together we're doing about $1.2 billion in revenue already. It's a triple digit grower in our company. This idea that we have an application layer, we have a data layer in our company or an AI data layer, and we have an agentic layer. These three things are how we're transforming our company and our customers. I'll give you another example. 00:30 Speaker B In sales, probably in the last 26 years, somewhere between 20 and 100 million customers who've contacted us, we didn't call back, which is really amazing. And but now we have a new agentic seller also that works as part of our sales cloud. So that's transformed into agentic sales. So now everyone gets called back. And there's a partnership with our 15,000 sales reps as well. So that's very powerful. 00:54 Speaker A Have these agents started to replace humans in the companies that use them? 01:00 Speaker B Well, I think I mentioned that, you know, even in customer service, we've we don't have 60 to 8,000 customer support agents anymore. We're down to about 4,000. 01:08 Speaker A In Salesforce. 01:09 Speaker B In Salesforce. And we've rebalanced that head count actually into sales. Now we have about three or 4,000 more uh sales people. And we're rebalancing our head count. and let me tell you how I think about this because it's changed since the last time that I saw you. We're building the technology at salesforce to create these agentic enterprises in sales and service in different areas we can go into more examples. 01:30 Speaker B But we are also going to be a best practice. I'm going to reshape my company. I'm going to change how many people I have in support, how many people I have in sales, how many I have in marketing, how many I have in field service and finance and all of these areas based on the technology I'm building so that I can show our customers what they can be. I mean, you just saw we had record cash flows because of that $15 billion this year. It's pretty incredible what Salesforce has become. 01:52 Speaker A So more revenue, less people. this is like a holy Grail moment. 01:57 Speaker B Well, not necessarily less people. We we actually have more people than we started with the year, but certain functions are going to get reshaped, rebalanced. You're going to be able to shift, move things around. It's exciting for a CEO. You don't have to think about, oh, I have to have only this many people in this one cost function. You know, you're going to be able to shift things around based on, you know, using technology and you'll be able to create a more dynamic company because of it.
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[Upgrade to Premium](https://finance.yahoo.com/about/plans/select-plan/?.done=https%3A%2F%2Ffinance.yahoo.com%2Fvideo%2Fsalesforce-ceo-benioff-ai-threat-175423199.html&ncid=_1088_DCM-PARTNER_NATIVE_US_NoTargeting_HeaderEyebrow_YahooFinanceUsers___RightRail_Header-UpgradetoPaidSubscriptionButton__N_) ### U.S. markets closed US Markets US Markets Europe Markets Asia Markets Cryptocurrencies Rates Commodities Currencies U.S. markets closed [S\&P Futures](https://finance.yahoo.com/quote/ES%3DF/) 6,573.25 \-49.00 \-0.74% [Dow Futures](https://finance.yahoo.com/quote/YM%3DF/) 46,394.00 \-338.00 \-0.72% [Nasdaq Futures](https://finance.yahoo.com/quote/NQ%3DF/) 24,013.50 \-204.50 \-0.84% [Russell 2000 Futures](https://finance.yahoo.com/quote/RTY%3DF/) 2,514.40 \-29.60 \-1.16% [VIX](https://finance.yahoo.com/quote/%5EVIX/) 23\.87 0\.00 0\.00% [Gold](https://finance.yahoo.com/quote/GC%3DF/) 4,652.80 \-26.90 \-0.57% [Bitcoin USD](https://finance.yahoo.com/quote/BTC-USD/) 67,492.43 \+77.09 \+0.11% [CBOE Interest Rate 10 Year T No](https://finance.yahoo.com/quote/%5ETNX/) 4\.3130 0\.0000 0\.00% ADVERTISEMENT [![Yahoo Finance Video](https://s.yimg.com/ny/api/res/1.2/nt5dGx4HiuaxJyO1G5ipxw--/YXBwaWQ9aGlnaGxhbmRlcjt3PTIzMjtoPTQ4/https://s.yimg.com/os/creatr-uploaded-images/2020-12/02246f50-3412-11eb-bfdd-de89f8b3b8b8)](https://finance.yahoo.com/ "Yahoo Finance Video") # Salesforce CEO Benioff on AI threat to jobs: It's a rebalancing [Yahoo Finance Video](https://finance.yahoo.com/author/yahoo-finance-video) and [Brian Sozzi](https://finance.yahoo.com/author/brian-sozzi) September 10, 2025 One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor [Brian Sozzi](https://finance.yahoo.com/author/brian-sozzi/), Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's ([CRM](https://finance.yahoo.com/quote/CRM)) workforce. For more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from [Verizon Communications](https://finance.yahoo.com/video/ai-first-inning-funding-doubled-205435826.html) ([VZ](https://finance.yahoo.com/quote/VZ)), [Snowflake](https://finance.yahoo.com/video/ai-analytics-platforms-wind-sails-195301179.html) ([SNOW](https://finance.yahoo.com/quote/SNOW)), and [OpenAI](https://finance.yahoo.com/video/openai-growing-wild-pace-theres-205847978.html) ([OPAI.PVT](https://finance.yahoo.com/quote/OPAI.PVT)). Video Transcript 00:00 Speaker A How many of these companies are using Agent Force? How many of them are paying you for Agent Force and how are they using these agents? 00:03 Speaker B We have more than 12,000 agent force customers now and that's up from zero nine months ago. So it's a very fast growing product. Our data cloud and our agents together we're doing about \$1.2 billion in revenue already. It's a triple digit grower in our company. This idea that we have an application layer, we have a data layer in our company or an AI data layer, and we have an agentic layer. These three things are how we're transforming our company and our customers. I'll give you another example. 00:30 Speaker B In sales, probably in the last 26 years, somewhere between 20 and 100 million customers who've contacted us, we didn't call back, which is really amazing. And but now we have a new agentic seller also that works as part of our sales cloud. So that's transformed into agentic sales. So now everyone gets called back. And there's a partnership with our 15,000 sales reps as well. So that's very powerful. 00:54 Speaker A Have these agents started to replace humans in the companies that use them? 01:00 Speaker B Well, I think I mentioned that, you know, even in customer service, we've we don't have 60 to 8,000 customer support agents anymore. We're down to about 4,000. 01:08 Speaker A In Salesforce. 01:09 Speaker B In Salesforce. And we've rebalanced that head count actually into sales. Now we have about three or 4,000 more uh sales people. And we're rebalancing our head count. and let me tell you how I think about this because it's changed since the last time that I saw you. We're building the technology at salesforce to create these agentic enterprises in sales and service in different areas we can go into more examples. 01:30 Speaker B But we are also going to be a best practice. I'm going to reshape my company. I'm going to change how many people I have in support, how many people I have in sales, how many I have in marketing, how many I have in field service and finance and all of these areas based on the technology I'm building so that I can show our customers what they can be. I mean, you just saw we had record cash flows because of that \$15 billion this year. It's pretty incredible what Salesforce has become. 01:52 Speaker A So more revenue, less people. this is like a holy Grail moment. 01:57 Speaker B Well, not necessarily less people. We we actually have more people than we started with the year, but certain functions are going to get reshaped, rebalanced. You're going to be able to shift, move things around. It's exciting for a CEO. You don't have to think about, oh, I have to have only this many people in this one cost function. 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Readable Markdown	One of the biggest concerns about artificial intelligence is the threat it poses to the job market. In an interview with Yahoo Finance Executive Editor [Brian Sozzi](https://finance.yahoo.com/author/brian-sozzi/), Salesforce co-founder and CEO Marc Benioff explains how AI has led to a rebalancing of Salesforce's ([CRM](https://finance.yahoo.com/quote/CRM)) workforce. For more AI commentary from the 2025 Goldman Sachs Communacopia and Technology Conference, catch Yahoo Finance's interviews with top executives from [Verizon Communications](https://finance.yahoo.com/video/ai-first-inning-funding-doubled-205435826.html) ([VZ](https://finance.yahoo.com/quote/VZ)), [Snowflake](https://finance.yahoo.com/video/ai-analytics-platforms-wind-sails-195301179.html) ([SNOW](https://finance.yahoo.com/quote/SNOW)), and [OpenAI](https://finance.yahoo.com/video/openai-growing-wild-pace-theres-205847978.html) ([OPAI.PVT](https://finance.yahoo.com/quote/OPAI.PVT)). 00:00 Speaker A How many of these companies are using Agent Force? How many of them are paying you for Agent Force and how are they using these agents? 00:03 Speaker B We have more than 12,000 agent force customers now and that's up from zero nine months ago. So it's a very fast growing product. Our data cloud and our agents together we're doing about \$1.2 billion in revenue already. It's a triple digit grower in our company. This idea that we have an application layer, we have a data layer in our company or an AI data layer, and we have an agentic layer. These three things are how we're transforming our company and our customers. I'll give you another example. 00:30 Speaker B In sales, probably in the last 26 years, somewhere between 20 and 100 million customers who've contacted us, we didn't call back, which is really amazing. And but now we have a new agentic seller also that works as part of our sales cloud. So that's transformed into agentic sales. So now everyone gets called back. And there's a partnership with our 15,000 sales reps as well. So that's very powerful. 00:54 Speaker A Have these agents started to replace humans in the companies that use them? 01:00 Speaker B Well, I think I mentioned that, you know, even in customer service, we've we don't have 60 to 8,000 customer support agents anymore. We're down to about 4,000. 01:08 Speaker A In Salesforce. 01:09 Speaker B In Salesforce. And we've rebalanced that head count actually into sales. Now we have about three or 4,000 more uh sales people. And we're rebalancing our head count. and let me tell you how I think about this because it's changed since the last time that I saw you. We're building the technology at salesforce to create these agentic enterprises in sales and service in different areas we can go into more examples. 01:30 Speaker B But we are also going to be a best practice. I'm going to reshape my company. I'm going to change how many people I have in support, how many people I have in sales, how many I have in marketing, how many I have in field service and finance and all of these areas based on the technology I'm building so that I can show our customers what they can be. I mean, you just saw we had record cash flows because of that \$15 billion this year. It's pretty incredible what Salesforce has become. 01:52 Speaker A So more revenue, less people. this is like a holy Grail moment. 01:57 Speaker B Well, not necessarily less people. We we actually have more people than we started with the year, but certain functions are going to get reshaped, rebalanced. You're going to be able to shift, move things around. It's exciting for a CEO. You don't have to think about, oh, I have to have only this many people in this one cost function. You know, you're going to be able to shift things around based on, you know, using technology and you'll be able to create a more dynamic company because of it.
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