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| Meta Title | Amazon Just Changed Its Return Policy — And You’ll Be Charged Fees on Some Orders as a Result |
| Meta Description | Amazon has changed its return policy in an effort to cut down on costs. Amazon customers used to be able to drop off returns at UPS stores free of charge, but now the world's largest online retailer... |
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| Boilerpipe Text | Amazon has changed its return policy in an effort to cut down on costs.
Amazon customers
used to be able to drop off returns at UPS stores free of charge, but now
the world’s largest online retailer
will charge some of its customers a fee for this service.
See:
4 Genius Costco Shopping Hacks To Try in 2023
Find:
How To Build a Financial Plan From Zero
A $1 fee will be added if customers have another free return option that’s the same distance away or closer, Business Insider reported. However, A free option is still available.
“We always offer a free option for customers to return their item,” Amazon spokesperson Steve Kelly wrote to Insider by email. “If a customer would prefer to return their item at a UPS Store when there is a free option closer to their delivery address, a very small amount of customers may incur a $1 fee.”
Amazon has several free drop-off locations scattered throughout the country, including Whole Foods, Kohl’s and Amazon stores. The Information pointed out that the company already charged customers for home pick-up by UPS or to drop off packages at UPS Access Points located inside third-party businesses, as reported by Insider.
Retailers lose millions of dollars per year processing customer returns. For every $1 billion in sales, the average retailer incurs $165 million in merchandise returns, according to data from the National Retail Federation.
Take Our Poll:
Would You Move for a Job That Paid You a $10,000 Signing Bonus?
Amazon also recently introduced a badge that marks frequently returned items. This new badge has the phrase “frequently returned item,” which notifies customers to check the product details and reviews on items with significantly higher return rates, USA Today reported in March.
The e-commerce giant indicated most items under 50 lbs. from Amazon.com have a free return option. Look for “Free returns” next to the price to confirm that it qualifies.
More From GOBankingRates
10 Aldi Brand Products Worth Buying
Learn To Master Your Money With These Financial Tips
How to Build a Financial Plan From Zero
Financial Insight in Your Inbox: Sign Up for GBR's Daily Newsletter
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GOBankingRates.com
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Amazon Just Changed Its Return Policy — And You’ll Be Charged Fees on Some Orders as a Result
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# Amazon Just Changed Its Return Policy — And You’ll Be Charged Fees on Some Orders as a Result

Daria Nipot / iStock.com
Josephine Nesbit
UPDATED
April 14, 2023
2 MINUTES\_READ
IN\_THIS\_ARTICLE:
Amazon has changed its return policy in an effort to cut down on costs. [Amazon customers](https://www.gobankingrates.com/saving-money/shopping/stores-that-price-match-amazon/?utm_term=incontent_link_1&utm_campaign=1220455&utm_source=yahoo.com&utm_content=1&utm_medium=rss) used to be able to drop off returns at UPS stores free of charge, but now [the world’s largest online retailer](https://www.gobankingrates.com/category/money/business/?utm_term=incontent_link_2&utm_campaign=1220455&utm_source=yahoo.com&utm_content=2&utm_medium=rss) will charge some of its customers a fee for this service.
***See: [4 Genius Costco Shopping Hacks To Try in 2023](https://www.gobankingrates.com/saving-money/shopping/genius-costco-shopping-hacks-to-try/?utm_term=related_link_1&utm_campaign=1220455&utm_source=yahoo.com&utm_content=3&utm_medium=rss) Find: [How To Build a Financial Plan From Zero](https://www.gobankingrates.com/how-to-build-a-financial-plan-from-zero-1705027/?utm_source=yahoo.com&utm_term=related_link_2&utm_campaign=1220455&utm_content=4&utm_medium=rss)***
A \$1 fee will be added if customers have another free return option that’s the same distance away or closer, Business Insider reported. However, A free option is still available.
“We always offer a free option for customers to return their item,” Amazon spokesperson Steve Kelly wrote to Insider by email. “If a customer would prefer to return their item at a UPS Store when there is a free option closer to their delivery address, a very small amount of customers may incur a \$1 fee.”
Amazon has several free drop-off locations scattered throughout the country, including Whole Foods, Kohl’s and Amazon stores. The Information pointed out that the company already charged customers for home pick-up by UPS or to drop off packages at UPS Access Points located inside third-party businesses, as reported by Insider.
Retailers lose millions of dollars per year processing customer returns. For every \$1 billion in sales, the average retailer incurs \$165 million in merchandise returns, according to data from the National Retail Federation.
***Take Our Poll: [Would You Move for a Job That Paid You a \$10,000 Signing Bonus?](https://www.gobankingrates.com/money/jobs/take-our-poll-would-you-move-for-a-job-that-paid-you-a-10000-signing-bonus/?utm_term=related_link_3&utm_campaign=1220455&utm_source=yahoo.com&utm_content=5&utm_medium=rss)***
Amazon also recently introduced a badge that marks frequently returned items. This new badge has the phrase “frequently returned item,” which notifies customers to check the product details and reviews on items with significantly higher return rates, USA Today reported in March.
The e-commerce giant indicated most items under 50 lbs. from Amazon.com have a free return option. Look for “Free returns” next to the price to confirm that it qualifies.
***More From GOBankingRates***
- [***10 Aldi Brand Products Worth Buying***](https://www.gobankingrates.com/saving-money/food/aldi-brand-products-worth-buying/?utm_term=incontent_link_3&utm_campaign=1220455&utm_source=yahoo.com&utm_content=6&utm_medium=rss)
- ***[Learn To Master Your Money With These Financial Tips](https://www.gobankingrates.com/financial-literacy-month/?utm_term=incontent_link_4&utm_campaign=1220455&utm_source=yahoo.com&utm_content=7&utm_medium=rss)***
- [***How to Build a Financial Plan From Zero***](https://www.gobankingrates.com/how-to-build-a-financial-plan-from-zero-1705027/?utm_source=yahoo.com&utm_term=incontent_link_5&utm_campaign=1220455&utm_content=8&utm_medium=rss)
- *********[Financial Insight in Your Inbox: Sign Up for GBR's Daily Newsletter](https://www.gobankingrates.com/newsletter/?utm_term=incontent_link_7&utm_campaign=1220455&utm_source=yahoo.com&utm_content=10&utm_medium=rss)*********
This article originally appeared on [GOBankingRates.com](https://www.gobankingrates.com/?utm_term=incontent_link_8&utm_campaign=1220455&utm_source=yahoo.com&utm_content=11&utm_medium=rss): [Amazon Just Changed Its Return Policy — And You’ll Be Charged Fees on Some Orders as a Result](https://www.gobankingrates.com/saving-money/shopping/amazon-just-changed-its-return-policy-charged-fees-from-kohls-whole-foods-orders/?utm_term=incontent_link_9&utm_campaign=1220455&utm_source=yahoo.com&utm_content=12&utm_medium=rss)
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| Readable Markdown | Amazon has changed its return policy in an effort to cut down on costs. [Amazon customers](https://www.gobankingrates.com/saving-money/shopping/stores-that-price-match-amazon/?utm_term=incontent_link_1&utm_campaign=1220455&utm_source=yahoo.com&utm_content=1&utm_medium=rss) used to be able to drop off returns at UPS stores free of charge, but now [the world’s largest online retailer](https://www.gobankingrates.com/category/money/business/?utm_term=incontent_link_2&utm_campaign=1220455&utm_source=yahoo.com&utm_content=2&utm_medium=rss) will charge some of its customers a fee for this service.
***See: [4 Genius Costco Shopping Hacks To Try in 2023](https://www.gobankingrates.com/saving-money/shopping/genius-costco-shopping-hacks-to-try/?utm_term=related_link_1&utm_campaign=1220455&utm_source=yahoo.com&utm_content=3&utm_medium=rss) Find: [How To Build a Financial Plan From Zero](https://www.gobankingrates.com/how-to-build-a-financial-plan-from-zero-1705027/?utm_source=yahoo.com&utm_term=related_link_2&utm_campaign=1220455&utm_content=4&utm_medium=rss)***
A \$1 fee will be added if customers have another free return option that’s the same distance away or closer, Business Insider reported. However, A free option is still available.
“We always offer a free option for customers to return their item,” Amazon spokesperson Steve Kelly wrote to Insider by email. “If a customer would prefer to return their item at a UPS Store when there is a free option closer to their delivery address, a very small amount of customers may incur a \$1 fee.”
Amazon has several free drop-off locations scattered throughout the country, including Whole Foods, Kohl’s and Amazon stores. The Information pointed out that the company already charged customers for home pick-up by UPS or to drop off packages at UPS Access Points located inside third-party businesses, as reported by Insider.
Retailers lose millions of dollars per year processing customer returns. For every \$1 billion in sales, the average retailer incurs \$165 million in merchandise returns, according to data from the National Retail Federation.
***Take Our Poll: [Would You Move for a Job That Paid You a \$10,000 Signing Bonus?](https://www.gobankingrates.com/money/jobs/take-our-poll-would-you-move-for-a-job-that-paid-you-a-10000-signing-bonus/?utm_term=related_link_3&utm_campaign=1220455&utm_source=yahoo.com&utm_content=5&utm_medium=rss)***
Amazon also recently introduced a badge that marks frequently returned items. This new badge has the phrase “frequently returned item,” which notifies customers to check the product details and reviews on items with significantly higher return rates, USA Today reported in March.
The e-commerce giant indicated most items under 50 lbs. from Amazon.com have a free return option. Look for “Free returns” next to the price to confirm that it qualifies.
***More From GOBankingRates***
- [***10 Aldi Brand Products Worth Buying***](https://www.gobankingrates.com/saving-money/food/aldi-brand-products-worth-buying/?utm_term=incontent_link_3&utm_campaign=1220455&utm_source=yahoo.com&utm_content=6&utm_medium=rss)
- ***[Learn To Master Your Money With These Financial Tips](https://www.gobankingrates.com/financial-literacy-month/?utm_term=incontent_link_4&utm_campaign=1220455&utm_source=yahoo.com&utm_content=7&utm_medium=rss)***
- [***How to Build a Financial Plan From Zero***](https://www.gobankingrates.com/how-to-build-a-financial-plan-from-zero-1705027/?utm_source=yahoo.com&utm_term=incontent_link_5&utm_campaign=1220455&utm_content=8&utm_medium=rss)
- *********[Financial Insight in Your Inbox: Sign Up for GBR's Daily Newsletter](https://www.gobankingrates.com/newsletter/?utm_term=incontent_link_7&utm_campaign=1220455&utm_source=yahoo.com&utm_content=10&utm_medium=rss)*********
This article originally appeared on [GOBankingRates.com](https://www.gobankingrates.com/?utm_term=incontent_link_8&utm_campaign=1220455&utm_source=yahoo.com&utm_content=11&utm_medium=rss): [Amazon Just Changed Its Return Policy — And You’ll Be Charged Fees on Some Orders as a Result](https://www.gobankingrates.com/saving-money/shopping/amazon-just-changed-its-return-policy-charged-fees-from-kohls-whole-foods-orders/?utm_term=incontent_link_9&utm_campaign=1220455&utm_source=yahoo.com&utm_content=12&utm_medium=rss) |
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