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[](https://consumercomplaints.fcc.gov/hc/en-us "Home") # Consumer Inquiries and Complaints Center Para presentar una queja en español, llamar al: 888-225-5322 - [FAQ](https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880?from=button "Frequently Asked Questions") - [What happens after filing my complaint](https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940-Your-Role-in-the-FCC-Consumer-Complaint-Process?from=button "What happens after filing my complaint") - [How other agencies can help](https://consumercomplaints.fcc.gov/hc/en-us/articles/202958440-Issues-Outside-the-Jurisdiction-of-the-FCC?from=button "How other agencies can help") ##### **File an informal consumer complaint / Tell your story** By filing a consumer complaint and telling your story, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. Robocalls, Unwanted Calls & Texts Do you receive unwanted calls or texts from telemarketers? Is your own telephone number being spoofed, blocked, or labeled as a possible spam call? The FCC is committed to doing what we can to protect you. [Learn more](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002234203-Unwanted-Calls "learn more") ## Not sure where to start? This short video walks you through the FCC Consumer Inquiries and Complaints Center — how it works, what you can report, and how we help. **Hit play and take the first step to get the help you need.** File a complaint [Phone Issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223 "Phone Issues") Billing, equipment, coverage, number porting, unlocking, incarcerated people’s communications services, and more. [Internet Service Issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106 "Internet Service Issues") Availability, speed, billing, equipment, and more. [TV Service Issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/27646986117268-TV-Form-Descriptions-of-Complaint-Issues "TV Service Issues") Billing, indecency, loud commercials, service, and more. [Radio Issues](https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38844 "Radio Issues") Pirate/unauthorized stations, interference, and more. [Emergency Communications](https://consumercomplaints.fcc.gov/hc/en-us/articles/115000914506-Emergency-Complaints "Emergency Communications") 911 outage, tower light outage, and more. [Access for People with Disabilities](https://consumercomplaints.fcc.gov/hc/en-us/articles/204231424-Accessibility-Complaint-Filing-Categories "Access for People with Disabilities") Accessible TV video programming, communications services, and more. *** ##### Cell phone unlocking  Thinking about switching service providers, but want to keep your phone? If your phone is "unlocked," you might be able to use it. Learn about device technological compatibility between wireless networks and other helpful tips. [Read Consumer Guide](https://www.fcc.gov/consumers/guides/cell-phone-unlocking "Review the FCC Consumer Guide") ##### Porting: Keep your number when you change providers  If you switch service providers and remain in the same geographic area, you can keep your existing phone number. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers. [Read Consumer Guide](https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers "Review the FCC Consumer Guide") *** Share your story with the FCC If you have concerns about a policy or provider, tell us about it. Telling us your story is not the same as filing a complaint. Your story will not be served on your provider and you will not hear back from the FCC. [Share your experience](https://consumercomplaints.fcc.gov/hc/en-us/articles/115000430423-Tell-Us-Your-Story "share your experience")  - [Consumer Complaint Data Center](https://www.fcc.gov/consumer-help-center-data "Consumer Complaint Data Center") - [What is an Informal Complaint?](https://www.fcc.gov/consumers/guides/filing-informal-complaint "What Is an Informal Complaint?") - [Stop Unwanted Robocalls](https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts "Stop Unwanted Robocalls") - [Consumer Guides](https://www.fcc.gov/consumers "Consumer Guides") **Federal Communications Commission** 45 L Street NE Washington, DC 20554 Phone: 1-888-225-5322 Videophone: 1-844-432-2275 Fax: 1-866-418-0232 [More ways to contact us](https://www.fcc.gov/contact-us "Contact Us") **Consumer Inquiries and Complaint Center** [Browser compatibility](https://consumercomplaints.fcc.gov/hc/en-us/articles/203515520-Consumer-Help-Center-Browser-Compatibility "Required Browser & Plug-ins") [Download a Complaint Form](https://consumercomplaints.fcc.gov/hc/en-us/articles/360058831291 "Download a Complaint Form") [File a complaint using our ASL Hotline](https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664 "File a complaint using our American Sign Language Hotline") **Related links** [FCC.GOV](https://www.fcc.gov/ "FCC home") [Website Policies and Notices](https://www.fcc.gov/general/website-notices "Website Policies and Notices") [Privacy Policy](https://www.fcc.gov/privacy "Privacy Policy") [FOIA](https://www.fcc.gov/foia "FOIA") [Accessibility](https://www.fcc.gov/accessibility/program "Accesiblity") [Vulnerability Disclosure Policy](https://www.fcc.gov/vulnerability-disclosure-policy "Vulnerability Disclosure Policy") [Agent Log In](https://consumercomplaints.fcc.gov/hc/en-us/signin?return_to=https%3A%2F%2Fconsumercomplaints.fcc.gov%2Fhc%2Fen-us "Opens a dialog")

Robocalls, Unwanted Calls & Texts Do you receive unwanted calls or texts from telemarketers? Is your own telephone number being spoofed, blocked, or labeled as a possible spam call? The FCC is committed to doing what we can to protect you. ## Not sure where to start? This short video walks you through the FCC Consumer Inquiries and Complaints Center — how it works, what you can report, and how we help. **Hit play and take the first step to get the help you need.** File a complaint [Phone Issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223 "Phone Issues") Billing, equipment, coverage, number porting, unlocking, incarcerated people’s communications services, and more. [Radio Issues](https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38844 "Radio Issues") Pirate/unauthorized stations, interference, and more. *** ##### Cell phone unlocking  Thinking about switching service providers, but want to keep your phone? If your phone is "unlocked," you might be able to use it. Learn about device technological compatibility between wireless networks and other helpful tips. ##### Porting: Keep your number when you change providers  If you switch service providers and remain in the same geographic area, you can keep your existing phone number. This process – often referred to as phone number porting – can be done between wireline, IP and wireless providers. ***