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[Artificial Intelligence Accelerates adoption of Artificial Intelligence to discover insights at machine speed.](https://coe.gsa.gov/coe/artificial-intelligence.html) [Cloud Adoption Analyzes current systems and applications to provide recommendations for planning cloud migration.](https://coe.gsa.gov/coe/cloud-adoption.html) [Contact Center Helps improve contact center delivery services and customer interactions.](https://coe.gsa.gov/coe/contact-center.html) [Customer Experience Works to develop a better understanding of customer needs and helps translate those findings into actions.](https://coe.gsa.gov/coe/customer-experience.html) [Data & Analytics Helps make more efficient use of data management, analysis, and reporting capabilities.](https://coe.gsa.gov/coe/data-analytics.html) [Infrastructure Optimization Assists in optimizing data centers and reducing infrastructure costs.](https://coe.gsa.gov/coe/infrastructure-optimization.html) > The Centers of Excellence have come in and started a positive cultural intervention at USDA.” — Gary Washington, USDA CIO ## [Latest Update](https://coe.gsa.gov/press/updates.html) November 02, 2023 [Federal CX Summit to be Held Virtually November 16](https://coe.gsa.gov/2023/11/02/cx-update-22.html) By the Customer Experience Center of Excellence ## [Join Us\!](https://coe.gsa.gov/connect/contact-us.html#joinus) We’re looking for highly skilled professionals that are passionate about making a positive impact in the government and thrive in fast paced environments. 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