🕷️ Crawler Inspector

URL Lookup

Direct Parameter Lookup

Raw Queries and Responses

1. Shard Calculation

Query:

Response:

Calculated Shard: 96 (from laksa112)

2. Crawled Status Check

Query:

curl -X POST \
  'http://laksa096.int.ahrefs:8124/' \
  -H 'Content-Type: text/plain' \
  -H 'X-ClickHouse-Database: crawler3' \
  -H 'Authorization: Basic YXBpOg==' \
  -d 'SELECT getAhrefsURLFromUnparsed(src_unparsed) AS found_url, ifNull(toUnixTimestamp(download_stamp), 0) AS crawl_time, ifNull(toUnixTimestamp(props_url_first_seen), 0) AS first_indexed_time, download_http_code AS http_code, src_unparsed AS src_unparsed, src_root_hash AS src_root_hash, history_drop_reason AS history_drop_reason, meta_title AS meta_title, meta_descriptions AS meta_descriptions, attrs_boilerpipe_text AS attrs_boilerpipe_text, attrs_markdown AS attrs_markdown, attrs_readable_markdown AS attrs_readable_markdown, meta_canonical AS meta_canonical FROM crawler3.page_info_local FINAL PREWHERE (src_root_hash, src_unparsed) IN ((getAhrefsRootHashFromUnparsed(getAhrefsUnparsedNoserviceFromURL(\'https://answers.uillinois.edu/systemoffices/136178\')), getAhrefsUnparsedNoserviceFromURL(\'https://answers.uillinois.edu/systemoffices/136178\'))) FORMAT JSONEachRow'

Response:

{"found_url":"https:\/\/answers.uillinois.edu\/systemoffices\/136178","crawl_time":1776069653,"first_indexed_time":1714472421,"http_code":200,"src_unparsed":"edu,uillinois!answers,\/systemoffices\/136178 s443","src_root_hash":"10971843210934553896","history_drop_reason":null,"meta_title":"AITS - Service Desk - Banner Self-Service - Error: 'Invalid username\/password; Logon denied.'","meta_descriptions":[""],"attrs_boilerpipe_text":"Provides troubleshooting steps for Invaild Username\/Password Error in Banner Self-Service 9.\nIf you receive this error when trying to access Banner Self-Service, please take the following steps:\nClose the browser you are using and open a fresh instance of your browser. Then try accessing self-service again by navigating to\nhttps:\/\/apps.uillinois.edu\/\nand selecting ‘Student & Faculty Self-Service’ and then selecting your campus. Enter your NETid credentials when prompted for your username and password.  \nIf restarting your browser does not resolve the issue, try clearing your browser cache and trying again. For information on how to clear your browser cache, visit the\nClearing Browser Cache and Cookies\narticle for your specific browser.Once you have cleared your browser cache try logging into Self-Service again.\nPlease turn off all extensions in your browser, restart your browser, and log into Self-Service again. For information on how to turn off your browser extensions, visit\nAITS - Service Desk - Browser - Disabling or Uninstalling Browser Extensions\nNOTE:\nUsing Incognito mode does not turn off browser extensions, it only masks them from the current incognito session. That is not the same thing as turning off your browser extensions.\nIf you continue to run into the above error, try opening another browser and log into Self-Service.\nIf, after trying the steps above you continue to get the ‘Invalid username\/password’ error, please contact the\nAITS Service Desk\n. ","attrs_markdown":"[Skip to the main content](https:\/\/answers.uillinois.edu\/systemoffices\/136178#maincontent)\n\nAITS - Service Desk - Banner Self-Service - Error: 'Invalid username\/password; Logon denied.'\n\n- [![University of Illinois System](https:\/\/answers.uillinois.edu\/images\/group179\/logo\/uillinois-sys-wht.png)](http:\/\/www.uillinois.edu\/)\n\n- [Sign In](https:\/\/answers.uillinois.edu\/systemoffices\/internal)\n- [SYSTEM STATUS](http:\/\/status.uillinois.edu\/)\n\n[![System Offices KB Knowledgebase](https:\/\/answers.uillinois.edu\/images\/group179\/logo\/UI_logo_470x43.png)University of Illinois System](https:\/\/answers.uillinois.edu\/systemoffices\/)\n\n# AITS - Service Desk - Banner Self-Service - Error: 'Invalid username\/password; Logon denied.'\nProvides troubleshooting steps for Invaild Username\/Password Error in Banner Self-Service 9.\n\n![invaliduserpassword](https:\/\/answers.uillinois.edu\/images\/group179\/136178\/InvalidUsernamePassword.jpg)\n\n### If you receive this error when trying to access Banner Self-Service, please take the following steps:\n- Close the browser you are using and open a fresh instance of your browser. Then try accessing self-service again by navigating to <https:\/\/apps.uillinois.edu\/> and selecting ‘Student & Faculty Self-Service’ and then selecting your campus. Enter your NETid credentials when prompted for your username and password.\n- If restarting your browser does not resolve the issue, try clearing your browser cache and trying again. For information on how to clear your browser cache, visit the [Clearing Browser Cache and Cookies](https:\/\/answers.uillinois.edu\/systemoffices\/page.php?id=12384) article for your specific browser.Once you have cleared your browser cache try logging into Self-Service again.\n- Please turn off all extensions in your browser, restart your browser, and log into Self-Service again. For information on how to turn off your browser extensions, visit [AITS - Service Desk - Browser - Disabling or Uninstalling Browser Extensions](https:\/\/answers.uillinois.edu\/systemoffices\/page.php?id=87507) **NOTE:** Using Incognito mode does not turn off browser extensions, it only masks them from the current incognito session. That is not the same thing as turning off your browser extensions.\n- If you continue to run into the above error, try opening another browser and log into Self-Service.\n- If, after trying the steps above you continue to get the ‘Invalid username\/password’ error, please contact the [AITS Service Desk](https:\/\/answers.uillinois.edu\/systemoffices\/aits-service-desk).\n***\nKeywords:\n\nbrowser chrome edge safari registration ellucian experience cards classes\n\nSuggest keywords\n\nWe appreciate your suggestion. Thank you\\!\n\nDoc ID:\n\n136178\n\nOwned by:\n\nAITS Service Desk in University of Illinois System\n\nCreated:\n\n2024-03-21\n\nUpdated:\n\n2026-02-09\n\nSites:\n\nUniversity of Illinois System\n\n7\n\n37 [Comment](https:\/\/answers.uillinois.edu\/systemoffices\/feedback.php?action=2&help=comment&id=136178) [Suggest new doc](https:\/\/answers.uillinois.edu\/systemoffices\/feedback.php?action=2&help=suggest&id=136178) [Subscribe to changes](https:\/\/answers.uillinois.edu\/systemoffices\/internal\/feedback.php?action=2&help=subscribe&id=136178)\n\n### System Offices\n[Administrative Information Technology Services (AITS)](http:\/\/aits.uillinois.edu\/)  \n[(217) 333-3102](tel:+12173333102)  \n[servicedeskaits@uillinois.edu](mailto:servicedeskaits@uillinois.edu)\n\n### Chicago\n[Technology Solutions](https:\/\/it.uic.edu\/service-desk)  \n[(312) 413-0003](tel:+13124130003)  \n[ithelp@uic.edu](mailto:ithelp@uic.edu)\n\n### Springfield\n[Information Technology Services (ITS)](http:\/\/www.uis.edu\/informationtechnologyservices\/)  \n[(217) 206-6000](tel:+12172067357)  \n[techsupport@uis.edu](mailto:techsupport@uis.edu)\n\n### Urbana-Champaign\n[Technology Services at Illinois](https:\/\/techservices.illinois.edu\/get-help\/help-desk)  \n[(217) 244-7000](tel:+12172447000)  \n[consult@illinois.edu](mailto:consult@illinois.edu)\n\n### Internal Notes\nThis document is displayed on all external System Offices KB pages\n\n[![University of Illinois](https:\/\/answers.uillinois.edu\/images\/group179\/logo\/uillinois-sys-wht.png)](http:\/\/uillinois.edu\/ \"University of Illinois\")\n\n[About the KnowledgeBase](https:\/\/answers.uillinois.edu\/ua\/page.php?id=59801 \"About the KB\")\n\n© 2026 University of Illinois \\| [Privacy](https:\/\/www.aits.uillinois.edu\/privacy_statement)\n\n[![Follow us on Twitter](https:\/\/answers.uillinois.edu\/images\/group179\/logo\/twitter2.png)](https:\/\/twitter.com\/ui_aits \"Follow us at @UI_AITS\")  [![Like us on Facebook](https:\/\/answers.uillinois.edu\/images\/group179\/logo\/facebook2.png)](https:\/\/www.facebook.com\/ui.aits \"Like us at www.facebook.com\/ui.aits\")","attrs_readable_markdown":"Provides troubleshooting steps for Invaild Username\/Password Error in Banner Self-Service 9.\n\n![invaliduserpassword](https:\/\/answers.uillinois.edu\/images\/group179\/136178\/InvalidUsernamePassword.jpg)\n\n### If you receive this error when trying to access Banner Self-Service, please take the following steps:\n- Close the browser you are using and open a fresh instance of your browser. Then try accessing self-service again by navigating to <https:\/\/apps.uillinois.edu\/> and selecting ‘Student & Faculty Self-Service’ and then selecting your campus. Enter your NETid credentials when prompted for your username and password.\n- If restarting your browser does not resolve the issue, try clearing your browser cache and trying again. For information on how to clear your browser cache, visit the [Clearing Browser Cache and Cookies](https:\/\/answers.uillinois.edu\/systemoffices\/page.php?id=12384) article for your specific browser.Once you have cleared your browser cache try logging into Self-Service again.\n- Please turn off all extensions in your browser, restart your browser, and log into Self-Service again. For information on how to turn off your browser extensions, visit [AITS - Service Desk - Browser - Disabling or Uninstalling Browser Extensions](https:\/\/answers.uillinois.edu\/systemoffices\/page.php?id=87507) **NOTE:** Using Incognito mode does not turn off browser extensions, it only masks them from the current incognito session. That is not the same thing as turning off your browser extensions.\n- If you continue to run into the above error, try opening another browser and log into Self-Service.\n- If, after trying the steps above you continue to get the ‘Invalid username\/password’ error, please contact the [AITS Service Desk](https:\/\/answers.uillinois.edu\/systemoffices\/aits-service-desk).","meta_canonical":null}

3. Robots.txt Check

Query:

Response:

4. Spam/Ban Check

Query:

Response:

5. Seen Status Check

ℹ️ Skipped - page is already crawled

📄

INDEXABLE

✅

CRAWLED

21 hours ago

🤖

ROBOTS ALLOWED

Page Info Filters

Filter	Status	Condition	Details
HTTP status	PASS	`download_http_code = 200`	HTTP 200
Age cutoff	PASS	`download_stamp > now() - 6 MONTH`	0 months ago
History drop	PASS	`isNull(history_drop_reason)`	No drop reason
Spam/ban	PASS	`fh_dont_index != 1 AND ml_spam_score = 0`	ml_spam_score=0
Canonical	PASS	`meta_canonical IS NULL OR = '' OR = src_unparsed`	Not set

Page Details

Property	Value
URL	https://answers.uillinois.edu/systemoffices/136178
Last Crawled	2026-04-13 08:40:53 (21 hours ago)
First Indexed	2024-04-30 10:20:21 (1 year ago)
HTTP Status Code	200
Meta Title	AITS - Service Desk - Banner Self-Service - Error: 'Invalid username/password; Logon denied.'
Meta Description	null
Meta Canonical	null
Boilerpipe Text	Provides troubleshooting steps for Invaild Username/Password Error in Banner Self-Service 9. If you receive this error when trying to access Banner Self-Service, please take the following steps: Close the browser you are using and open a fresh instance of your browser. Then try accessing self-service again by navigating to https://apps.uillinois.edu/ and selecting ‘Student & Faculty Self-Service’ and then selecting your campus. Enter your NETid credentials when prompted for your username and password. If restarting your browser does not resolve the issue, try clearing your browser cache and trying again. For information on how to clear your browser cache, visit the Clearing Browser Cache and Cookies article for your specific browser.Once you have cleared your browser cache try logging into Self-Service again. Please turn off all extensions in your browser, restart your browser, and log into Self-Service again. For information on how to turn off your browser extensions, visit AITS - Service Desk - Browser - Disabling or Uninstalling Browser Extensions NOTE: Using Incognito mode does not turn off browser extensions, it only masks them from the current incognito session. That is not the same thing as turning off your browser extensions. If you continue to run into the above error, try opening another browser and log into Self-Service. If, after trying the steps above you continue to get the ‘Invalid username/password’ error, please contact the AITS Service Desk .
Markdown	[Skip to the main content](https://answers.uillinois.edu/systemoffices/136178#maincontent) AITS - Service Desk - Banner Self-Service - Error: 'Invalid username/password; Logon denied.' - [![University of Illinois System](https://answers.uillinois.edu/images/group179/logo/uillinois-sys-wht.png)](http://www.uillinois.edu/) - [Sign In](https://answers.uillinois.edu/systemoffices/internal) - [SYSTEM STATUS](http://status.uillinois.edu/) [![System Offices KB Knowledgebase](https://answers.uillinois.edu/images/group179/logo/UI_logo_470x43.png)University of Illinois System](https://answers.uillinois.edu/systemoffices/) # AITS - Service Desk - Banner Self-Service - Error: 'Invalid username/password; Logon denied.' Provides troubleshooting steps for Invaild Username/Password Error in Banner Self-Service 9. ![invaliduserpassword](https://answers.uillinois.edu/images/group179/136178/InvalidUsernamePassword.jpg) ### If you receive this error when trying to access Banner Self-Service, please take the following steps: - Close the browser you are using and open a fresh instance of your browser. Then try accessing self-service again by navigating to <https://apps.uillinois.edu/> and selecting ‘Student & Faculty Self-Service’ and then selecting your campus. Enter your NETid credentials when prompted for your username and password. - If restarting your browser does not resolve the issue, try clearing your browser cache and trying again. For information on how to clear your browser cache, visit the [Clearing Browser Cache and Cookies](https://answers.uillinois.edu/systemoffices/page.php?id=12384) article for your specific browser.Once you have cleared your browser cache try logging into Self-Service again. - Please turn off all extensions in your browser, restart your browser, and log into Self-Service again. For information on how to turn off your browser extensions, visit [AITS - Service Desk - Browser - Disabling or Uninstalling Browser Extensions](https://answers.uillinois.edu/systemoffices/page.php?id=87507) NOTE: Using Incognito mode does not turn off browser extensions, it only masks them from the current incognito session. That is not the same thing as turning off your browser extensions. - If you continue to run into the above error, try opening another browser and log into Self-Service. - If, after trying the steps above you continue to get the ‘Invalid username/password’ error, please contact the [AITS Service Desk](https://answers.uillinois.edu/systemoffices/aits-service-desk). *** Keywords: browser chrome edge safari registration ellucian experience cards classes Suggest keywords We appreciate your suggestion. Thank you\! Doc ID: 136178 Owned by: AITS Service Desk in University of Illinois System Created: 2024-03-21 Updated: 2026-02-09 Sites: University of Illinois System 7 37 [Comment](https://answers.uillinois.edu/systemoffices/feedback.php?action=2&help=comment&id=136178) [Suggest new doc](https://answers.uillinois.edu/systemoffices/feedback.php?action=2&help=suggest&id=136178) [Subscribe to changes](https://answers.uillinois.edu/systemoffices/internal/feedback.php?action=2&help=subscribe&id=136178) ### System Offices [Administrative Information Technology Services (AITS)](http://aits.uillinois.edu/) [(217) 333-3102](tel:+12173333102) [servicedeskaits@uillinois.edu](mailto:servicedeskaits@uillinois.edu) ### Chicago [Technology Solutions](https://it.uic.edu/service-desk) [(312) 413-0003](tel:+13124130003) [ithelp@uic.edu](mailto:ithelp@uic.edu) ### Springfield [Information Technology Services (ITS)](http://www.uis.edu/informationtechnologyservices/) [(217) 206-6000](tel:+12172067357) [techsupport@uis.edu](mailto:techsupport@uis.edu) ### Urbana-Champaign [Technology Services at Illinois](https://techservices.illinois.edu/get-help/help-desk) [(217) 244-7000](tel:+12172447000) [consult@illinois.edu](mailto:consult@illinois.edu) ### Internal Notes This document is displayed on all external System Offices KB pages [![University of Illinois](https://answers.uillinois.edu/images/group179/logo/uillinois-sys-wht.png)](http://uillinois.edu/ "University of Illinois") [About the KnowledgeBase](https://answers.uillinois.edu/ua/page.php?id=59801 "About the KB") © 2026 University of Illinois \\| [Privacy](https://www.aits.uillinois.edu/privacy_statement) [![Follow us on Twitter](https://answers.uillinois.edu/images/group179/logo/twitter2.png)](https://twitter.com/ui_aits "Follow us at @UI_AITS") [![Like us on Facebook](https://answers.uillinois.edu/images/group179/logo/facebook2.png)](https://www.facebook.com/ui.aits "Like us at www.facebook.com/ui.aits")
Readable Markdown	Provides troubleshooting steps for Invaild Username/Password Error in Banner Self-Service 9. ![invaliduserpassword](https://answers.uillinois.edu/images/group179/136178/InvalidUsernamePassword.jpg) ### If you receive this error when trying to access Banner Self-Service, please take the following steps: - Close the browser you are using and open a fresh instance of your browser. Then try accessing self-service again by navigating to <https://apps.uillinois.edu/> and selecting ‘Student & Faculty Self-Service’ and then selecting your campus. Enter your NETid credentials when prompted for your username and password. - If restarting your browser does not resolve the issue, try clearing your browser cache and trying again. For information on how to clear your browser cache, visit the [Clearing Browser Cache and Cookies](https://answers.uillinois.edu/systemoffices/page.php?id=12384) article for your specific browser.Once you have cleared your browser cache try logging into Self-Service again. - Please turn off all extensions in your browser, restart your browser, and log into Self-Service again. For information on how to turn off your browser extensions, visit [AITS - Service Desk - Browser - Disabling or Uninstalling Browser Extensions](https://answers.uillinois.edu/systemoffices/page.php?id=87507) NOTE: Using Incognito mode does not turn off browser extensions, it only masks them from the current incognito session. That is not the same thing as turning off your browser extensions. - If you continue to run into the above error, try opening another browser and log into Self-Service. - If, after trying the steps above you continue to get the ‘Invalid username/password’ error, please contact the [AITS Service Desk](https://answers.uillinois.edu/systemoffices/aits-service-desk).
Shard	96 (laksa)
Root Hash	10971843210934553896
Unparsed URL	edu,uillinois!answers,/systemoffices/136178 s443