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| Property | Value |
|---|---|
| URL | https://amwater.com/ilaw/ |
| Last Crawled | 2026-04-08 00:56:37 (2 days ago) |
| First Indexed | 2017-01-05 09:33:50 (9 years ago) |
| HTTP Status Code | 200 |
| Meta Title | Illinois American Water | We Keep Life Flowing |
| Meta Description | With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. |
| Meta Canonical | null |
| Boilerpipe Text | What's New
Your Neighborhood
All - Water Quality Reports
We take great pride in what we do and hold ourselves to high standards in delivering safe, reliable drinking water service to our customers. Our team consists of the industry’s leading researchers, scientists, water quality specialists and plant operators, all committed to delivering high quality water.
We provide our Water Quality Reports – also called Consumer Confidence Reports – to our customers annually.
Use the box below to search for water quality information using your zip code
Conservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month |
| Markdown | [Español](https://amwater.com/ilaw/dummyLink)
[](https://amwater.com/ilaw)
Login
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[Alerts]()
- 
Emergency
[Boil order for Powers Ln. Champaign : Hello! This is an urgent notification from Illinois American Water. A Boil Water Order has been issued for your service area due to contractor switching over the mains. You reside in the affected area. Any water to be used for drinking or cooking should be brought to a rolling boil for 5 minutes. Water is OK for bathing, washing, and other common uses. You will receive another notification should additional action be required or conditions change, or when normal water use may be resumed. If you are a landlord and water service is in your name, please inform your tenants so they are aware of this impact to their water service. We apologize for any inconvenience and appreciate your patience and understanding as we work to resolve the issue. Esto es un aviso importante sobre su servicio de agua y/o alcantarilla. Para asistencia en Español, por favor llame Illinois American Water al 1-800-422-2782.](https://alertsdetail.awapps.com/alert/119856)
- 
Emergency
[Pekin: Emergency Repairs & Boil Order : This is an urgent notification from Illinois American Water. Our crews are making emergency repairs due to a main break beginning at 1:00pm on 04/07/2026 in Pekin. You reside in the affected area and may experience a service interruption or low water pressure. Repairs are expected to take approximately 8 hours to complete. At this time you are under a Boil Water Order. We will notify you when this Boil Water Order is lifted. Any water to be used for drinking or cooking should be brought to a rolling boil for 5 minutes. Water is OK for bathing, laundry, and other common uses. You will be notified when the boil order has been lifted. If you are a landlord and water service is in your name, please inform your tenants so they are aware of this impact to their water service. In keeping with American Water’s focus on safety for both customers and employees, please do not approach our crews while they work. For more information or to see a map of the affected area please go to Illinoisamwater.com and click on 'Alerts'. We apologize for any inconvenience and appreciate your patience and understanding as we work to resolve the issue. Esto es un aviso importante sobre su servicio de agua y/o alcantarilla. Para asistencia en Español, por favor llame Illinois American Water al 1-800-422-2782.](https://alertsdetail.awapps.com/alert/119833)
- 
Emergency
[Peoria: Emergency Repairs & Boil Order : This is an urgent notification from Illinois American Water. Our crews are making emergency repairs due to a main break beginning at 12:00pm on 04/07/2026 in Peoria. You reside in the affected area and may experience a service interruption or low water pressure. Repairs are expected to take approximately 8 hours to complete. At this time you are under a Boil Water Order. We will notify you when this Boil Water Order is lifted. Any water to be used for drinking or cooking should be brought to a rolling boil for 5 minutes. Water is OK for bathing, laundry, and other common uses. You will be notified when the boil order has been lifted. If you are a landlord and water service is in your name, please inform your tenants so they are aware of this impact to their water service. In keeping with American Water’s focus on safety for both customers and employees, please do not approach our crews while they work. For more information or to see a map of the affected area please go to Illinoisamwater.com and click on 'Alerts'. We apologize for any inconvenience and appreciate your patience and understanding as we work to resolve the issue. Esto es un aviso importante sobre su servicio de agua y/o alcantarilla. Para asistencia en Español, por favor llame Illinois American Water al 1-800-422-2782.](https://alertsdetail.awapps.com/alert/119820)
- 
Emergency
[CHAMPAIGN WATER MAIN RELOCATION NORTH 1ST STREET FISHER : Hello! This is an important notification from Illinois American Water. Our crews will be performing water main relocation in Fisher IL. Weather Permitting, the project will start on April 7th, 2026 at 9 AM CST and be completed by approximately April 7th, 2026 at 3 PM CST. You reside in the affected area and may experience a service interruption or low water pressure. Repairs are expected to take 4 to 6 hours to complete. The boil order will follow once repairs are completed and service is restored until notified of the boil order lift.If you are a landlord and water service is in your name, please inform your tenants so they are aware of this impact to their water service. In keeping with American Water’s focus on safety for both customers and employees, please do not approach our crews while they work. We apologize for any inconvenience and appreciate your patience and understanding as we work to resolve the issue.Esto es un aviso importante sobre su servicio de agua y/o alcantarilla. Para asistencia en Español, por favor llame Illinois American Water al 1-800-422-2782.](https://alertsdetail.awapps.com/alert/119722)
- 
Emergency
[Peoria: Boil Order Lifted : This is an update notification from Illinois American Water. The Boil Water Order issued for your service area has been lifted. Normal water use may now be resumed. Water samples tested from the affected area confirm that the water meets all federal and state regulatory standards for drinking water. If you are a landlord and water service is in your name, please inform your tenants so they are aware of this impact to their water service. No further action is needed on your part, but if you desire any additional information please go to Illinoisamwater.com. We appreciate your patience and understanding and are grateful for the opportunity to serve you. Esto es un aviso importante sobre su servicio de agua y/o alcantarilla. Para asistencia en Español, por favor llame Illinois American Water al 1-800-422-2782.](https://alertsdetail.awapps.com/alert/119682)
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[Search my Address for Alerts](https://awgis.amwater.com/CustomerAdvisoryMap/)
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- [PFAS](https://amwater.com/ilaw/Water-Quality/Water-Treatment/pfas)
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- [Wise Water Use](https://amwater.com/ilaw/Water-Wastewater-Information/Wise-Water-Use)
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- [Proper Sump Pump Installation](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/proper-sump-pump-installation)
- [Preventing Sewer Blockages](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/preventing-sewer-blockages)
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- [The Water Industry](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/the-water-industry)
- [The Water Cycle](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/the-water-cycle)
- [Wise Water Use](http://amwater.com/ilaw/Water-Wastewater-Information/Wise-Water-Use/index)
- [Tap Water](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/tap-water)
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- [Request Volunteers](https://amwater.com/ilaw/News-Community/Community-Involvement/Request-Volunteers)
- [Hydration Station Grant Program](https://amwater.com/ilaw/News-Community/Community-Involvement/hydration-station-grant-program)
- [Firefighter Grant Program](https://amwater.com/ilaw/News-Community/firefighter-grant-program)
- [Water Keeps Life Flowing Art Contest](https://amwater.com/ilaw/News-Community/water-keeps-life-flowing-art-contest)
- [Investing in Your Infrastructure](https://amwater.com/ilaw/News-Community/Investing-in-Your-Infrastructure)
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- [Engineers Contractors](https://amwater.com/ilaw/About-Us/Suppliers-Vendors/engineers-contractors)
- [National Supplier Diversity](https://amwater.com/ilaw/About-Us/Suppliers-Vendors/national-supplier-diversity)
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- [For New Customers](https://amwater.com/ilaw/Customer-Service-Billing/For-New-Customers)
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- [Your Water and Wastewater Rates](https://amwater.com/ilaw/Customer-Service-Billing/Your-Water-and-Wastewater-Rates)
- [Rights & Responsibilities](https://amwater.com/ilaw/Customer-Service-Billing/Rights-Responsibilities)
- [Domestic Water Service Application](https://amwater.com/ilaw/Customer-Service-Billing/Domestic-Water-Service-Application)
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- [Cross Connection Backflow Prevention](https://amwater.com/ilaw/Water-Quality/Cross-Connection-Backflow-Prevention)
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- [Wise Water Use](https://amwater.com/ilaw/Water-Wastewater-Information/Wise-Water-Use)
- [Detecting Leaks](https://amwater.com/ilaw/Water-Wastewater-Information/Detecting-Leaks)
- [Cold Weather Protection](https://amwater.com/ilaw/Water-Wastewater-Information/cold-weather-protection)
- [Watershed Protection](https://amwater.com/ilaw/Water-Wastewater-Information/Watershed-Protection)
- [Wastewater Service](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service)
- [Stormwater](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/stormwater)
- [Alton District CSO Information](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/alton-district-cso-information)
- [Granite City CSO Information](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/granite-city-cso-information)
- [Downspout Disconnection Instructions](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/downspout-disconnection-instructions)
- [Proper Sump Pump Installation](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/proper-sump-pump-installation)
- [Preventing Sewer Blockages](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/preventing-sewer-blockages)
- [Industrial Pretreatment Program](https://amwater.com/ilaw/Water-Wastewater-Information/Wastewater-Service/industrial-pretreatment-program)
- [Splash Lab](http://amwater.com/corp/Customers-and-Communities/splash-lab)
- [Environmental Stewardship](https://amwater.com/ilaw/Water-Wastewater-Information/Environmental-Stewardship)
- [Water Learning Center](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center)
- [Our Story](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/our-story)
- [The Water Industry](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/the-water-industry)
- [The Water Cycle](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/the-water-cycle)
- [Wise Water Use](http://amwater.com/ilaw/Water-Wastewater-Information/Wise-Water-Use/index)
- [Tap Water](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/tap-water)
- [Water Curriculum & Kids Activities](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/water-curriculum-kids-activities)
- [Water Education Center](https://amwater.com/ilaw/Water-Wastewater-Information/Water-Learning-Center/water-education-center)
- [News & Community](https://amwater.com/ilaw/News-Community)
- [News](https://newsroom.amwater.com/press-releases?category=781)
- [Community Involvement](https://amwater.com/ilaw/News-Community/Community-Involvement)
- [Grant Form](https://amwater.com/ilaw/News-Community/Community-Involvement/Grant-Form)
- [Request Volunteers](https://amwater.com/ilaw/News-Community/Community-Involvement/Request-Volunteers)
- [Hydration Station Grant Program](https://amwater.com/ilaw/News-Community/Community-Involvement/hydration-station-grant-program)
- [Firefighter Grant Program](https://amwater.com/ilaw/News-Community/firefighter-grant-program)
- [Water Keeps Life Flowing Art Contest](https://amwater.com/ilaw/News-Community/water-keeps-life-flowing-art-contest)
- [Investing in Your Infrastructure](https://amwater.com/ilaw/News-Community/Investing-in-Your-Infrastructure)
MOVING IN OR MOVING OUT?
Fast service is just a click away to start or stop your water service.
[Learn More](https://amwater.com/ilaw/Customer-Service-Billing/For-New-Customers/)
Mywater Means Easier Account Management
MyWater is account management at your fingertips. With our self-service website, you can view bill details, review service alerts, sign up for payment assistance and more. Access your account day or night from anywhere\!
[Access Your Account](https://login.amwater.com/)
Investing in Your Infrastructure
In 2025 alone, Illinois American Water invested more than \$280 million in infrastructure.
[Learn More](https://amwater.com/ilaw/News-Community/Investing-in-Your-Infrastructure)
MOVING IN OR MOVING OUT?
Fast service is just a click away to start or stop your water service.
[Learn More](https://amwater.com/ilaw/Customer-Service-Billing/For-New-Customers/)
Mywater Means Easier Account Management
MyWater is account management at your fingertips. With our self-service website, you can view bill details, review service alerts, sign up for payment assistance and more. Access your account day or night from anywhere\!
[Access Your Account](https://login.amwater.com/)
## What's New
### New Customers
[We’re here to help and to provide you with important information about your service.](https://amwater.com/ilaw/customer-service-billing/for-new-customers)
### PFAS And Your Water
[Illinois American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.](https://amwater.com/ilaw/Water-Quality/pfas)
### Investing in Your Infrastructure
[At Illinois American Water, our investments in infrastructure are investments in our local communities.](https://amwater.com/ilaw/News-Community/Investing-in-Your-Infrastructure/)
### Customer Assistance Program
[Sometimes customers face circumstances that stretch their financial resources.](https://amwater.com/ilaw/Customer-Service-Billing/customer-assistance-program)
### Keep Communities Flowing
[The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.](https://amwater.com/corp/Customers-and-Communities/American-Water-Charitable-Foundation/apply-for-a-grant)
## Social Media
[Powered by Curator.io](https://curator.io/)
- Filter network:
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## Your Neighborhood
## Customer Advisory Map
View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage
[Search Advisory Map](https://awgis.amwater.com/CustomerAdvisoryMap/)
## All - Water Quality Reports
We take great pride in what we do and hold ourselves to high standards in delivering safe, reliable drinking water service to our customers. Our team consists of the industry’s leading researchers, scientists, water quality specialists and plant operators, all committed to delivering high quality water.
We provide our Water Quality Reports – also called Consumer Confidence Reports – to our customers annually.
Use the box below to search for water quality information using your zip code
## Conservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month
[](https://amwater.com/ilaw/customer-service-billing/billing-payment-info)
Attention\!
You are leaving a California American Water regulated operations page and proceeding to a page with information about our parent company, American Water and its affiliates.
Cancel
**Ok**
## MyWater
Log in to MyWater Online to:
Pay your bill
Check your account balance
Turn your service on/off
Sign up for alerts
View your water usage
Setup paperless billing
[Log in to MyWater Online](https://login.amwater.com/)
## Contact Us
Phone: 1.800.422.2782
Call 24/7 for any emergency.
Water emergencies don't keep business hours.
For non-emergencies, Mon - Fri 7am-7pm
[Contact Us](https://amwater.com/ilaw/contact-us)
[Website Feedback](https://amwater.com/ilaw/feedback)
## Careers
At Illinois American Water, our employees have more than a job. They have a calling.
[Search for Openings](https://jobs.amwater.com/)
[EEO Information & Accommodation Requests](https://www.amwater.com/corp/Careers/EEOE-Information-and-Accommodation-Requests)
[Inclusion, Diversity, and Equity](https://diversityataw.com/)
## American Water Sites
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[CA](https://amwater.com/caaw/)
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[GA](https://amwater.com/gaaw/)
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[HI](https://amwater.com/hiaw/)
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[IL](https://amwater.com/ilaw/)
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[IN](https://amwater.com/inaw/)
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[IA](https://amwater.com/iaaw/)
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[KY](https://amwater.com/kyaw/)
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[MD](https://amwater.com/mdaw/)
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[MO](https://amwater.com/moaw/)
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[NJ](https://amwater.com/njaw/)
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[PA](https://amwater.com/paaw/)
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[TN](https://amwater.com/tnaw/)
; ;
[VA](https://amwater.com/vaaw/)
; ;
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## Your Neighborhood
## All - Water Quality Reports
We take great pride in what we do and hold ourselves to high standards in delivering safe, reliable drinking water service to our customers. Our team consists of the industry’s leading researchers, scientists, water quality specialists and plant operators, all committed to delivering high quality water.
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## Conservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month
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