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Loading [×](https://airconsumer.dot.gov/consumer/s/oacp-form "Cancel and close")Sorry to interrupt CSS Error [Refresh](https://airconsumer.dot.gov/consumer/s/oacp-form?nocache=https%3A%2F%2Fairconsumer.dot.gov%2Fconsumer%2Fs%2Foacp-form) [Skip to Main Content]() [ACERS Consumer]() [Account Management]() - [Home](https://airconsumer.dot.gov/consumer/s/) - [File a Complaint, Compliment, Comment](https://airconsumer.dot.gov/consumer/s/oacp-form) - [Complaint Handling Process](https://airconsumer.dot.gov/consumer/s/complaint-handling-process) - [Technical Support](https://airconsumer.dot.gov/consumer/s/contactsupport) - More # Office of Aviation Consumer Protection (OACP) ## Complaint, Comment, and Compliment Form Use the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) Form below to file a complaint, comment, or compliment concerning your air travel experience when using or attempting to use an airline’s or travel agency’s services. Complaints should be filed with OACP when an airline or travel agency is not able to resolve an air travel problem to your satisfaction. OACP encourages you to first contact the airline or travel agency for help with an air travel problem as these entities may be able to take care of the problem on the spot. When you file a complaint, comment, or compliment with OACP, OACP will ensure that the appropriate airline or travel agency receives it. OACP will also direct that entity to respond directly to you with a copy to OACP when a complaint is filed. You can find more detailed information about OACP’s complaint handling process under the tab titled [**"Complaint Handling Process"**](https://airconsumer.dot.gov/consumer/s/complaint-handling-process) Before you begin the process of filing a complaint, please have the following items ready: - Booking details (ticket/itinerary/invoice), - Flight details (dates/flight numbers/city pairs), and - Any supporting documentation such as a copy of the complaint you filed with the airline or ticket agent if available. It is important to have these items ready before you begin the process of filing a complaint because you cannot save what you have entered in the form and come back later to complete it. Privacy Act Statement is available [here](https://airconsumer.dot.gov/consumer/s/oacp-form).  ### Submit Your Complaint, Comment, or Compliment [Begin](https://airconsumer.dot.gov/consumer/s/complaint-form) ### OMB Control Number 2105-0568 A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is 2105-0568. Public reporting for this collection of information is estimated to be approximately 15 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed by the Freedom of Information Act (FOIA). Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Office of Aviation Consumer Protection, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. 20590. ##### OFFICE OF AVIATION CONSUMER PROTECTION ##### U.S. DEPARTMENT OF TRANSPORTATION 1200 New Jersey Avenue, SE Washington, DC 20590 855-368-4200 [](https://www.facebook.com/USDOT) [](https://twitter.com/USDOT) [](https://www.instagram.com/usdot) [](https://www.linkedin.com/company/us-department-of-transportation-dot) ##### ABOUT DOT [Meet the Secretary](https://www.transportation.gov/meet-secretary/us-transportation-secretary-sean-duffy) [Mission](https://www.transportation.gov/about) [Newsroom](https://www.transportation.gov/newsroom) [Social Media](https://www.transportation.gov/social) [Leadership](https://www.transportation.gov/mission/meet-key-officials) [Regulations](https://www.transportation.gov/regulations) [Transit Benefit Policy](https://www.transportation.gov/transerve) [Careers](https://www.transportation.gov/careers) [Contact Us](https://www.transportation.gov/contact-us) ##### OPERATING ADMINISTRATIONS [FAA](https://www.faa.gov/) [FHWA](https://highways.dot.gov/) [FMCSA](https://www.fmcsa.dot.gov/) [FRA](https://railroads.dot.gov/) [FTA](https://www.transit.dot.gov/) [GLS](https://www.seaway.dot.gov/) [MARAD](https://www.maritime.dot.gov/) [NHTSA](https://www.nhtsa.gov/) [OIG](https://www.oig.dot.gov/) [OST](https://www.transportation.gov/office-of-secretary) [PHMSA](https://www.phmsa.dot.gov/) ##### RESEARCH AND TECHNOLOGY [Office of the Assistant Secretary for Research and Tecnology](https://www.transportation.gov/administrations/research-and-technology) [Bureau of Transportation Statistics](https://www.bts.gov/) [Volpe Center](https://www.volpe.dot.gov/) [Ask-A-Librarian](https://transportation.libanswers.com/) ##### PRIORITIES [Cybersecurity](https://www.transportation.gov/priorities/cybersecurity) [Safety](https://www.transportation.gov/safety) [Transportation](https://www.transportation.gov/priorities/transformation) ##### POLICIES, RIGHTS & LEGAL [USA.gov](https://www.usa.gov/) \| [Privacy Policy](https://www.transportation.gov/dot-website-privacy-policy) \| [FOIA](https://www.transportation.gov/foia) \| [Budget and Performance](https://www.transportation.gov/budget) \| [No FEAR Act](https://www.transportation.gov/civil-rights/civil-rights-awareness-enforcement/no-fear-act) \| [Cummings Act Notices](https://www.transportation.gov/mission/civil-rights/elijah-e-cummings-federal-employee-antidiscrimination-act-2020-agency-report) \| [Ethics](https://www.transportation.gov/ethics) \| [Web Policies and Notices](https://www.transportation.gov/web-policies) \| [Vulnerability Disclosure Policy](https://www.transportation.gov/vulnerability-disclosure-policy) \| [Digital Accessibility](https://www.transportation.gov/mission/office-secretary/office-chief-information-officer/digital-accessibility-statement) Loading OACP Form

## Complaint, Comment, and Compliment Form Use the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) Form below to file a complaint, comment, or compliment concerning your air travel experience when using or attempting to use an airline’s or travel agency’s services. Complaints should be filed with OACP when an airline or travel agency is not able to resolve an air travel problem to your satisfaction. OACP encourages you to first contact the airline or travel agency for help with an air travel problem as these entities may be able to take care of the problem on the spot. When you file a complaint, comment, or compliment with OACP, OACP will ensure that the appropriate airline or travel agency receives it. OACP will also direct that entity to respond directly to you with a copy to OACP when a complaint is filed. You can find more detailed information about OACP’s complaint handling process under the tab titled [**"Complaint Handling Process"**](https://airconsumer.dot.gov/consumer/s/complaint-handling-process) Before you begin the process of filing a complaint, please have the following items ready: - Booking details (ticket/itinerary/invoice), - Flight details (dates/flight numbers/city pairs), and - Any supporting documentation such as a copy of the complaint you filed with the airline or ticket agent if available. It is important to have these items ready before you begin the process of filing a complaint because you cannot save what you have entered in the form and come back later to complete it.